Customer Reviews for The Storage Connection
(U-Haul Neighborhood Dealer)

616 reviews

91 Franklin St   Westerly, RI 02891

(401) 596-2919

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 596-2919

91 Franklin St
Westerly, RI 02891

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

YADIRA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

TRACEY O. 
Rating:
5.0

Customer did not leave a comment.

NUNO R. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Drop off was quick and easy. Whole trip from start to finish was great.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Everything terrific!

EDWARD F. 
Rating:
5.0

This is a great place. The storage units are built like tanks. All my "stuff" survived years of NE seasonal temperature change with good results when I finally unearthed my possessions. It is a safe and secure setting and the folks that run this business are lovely people. I highly recommend!!!

WENDY E.  |  Overall Experience 
Rating:
5.0

None. I'm so glad rental location is closer to where I live.

KENNETH M. 
Rating:
5.0

Ryan is the best!

EILEEN W. 
Rating:
5.0

Ryan is the best!

Eileen W. 
Rating:
5.0

Nothing really.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DUNCAN B. 
Rating:
5.0

I had problems with the link to return the truck. So I do not feel I should be charged the $20. I had the truck back almost 18 hours earlier

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

TRACEY O. 
Rating:
5.0

Excellent experience. So nice to do business with Uhaul.

ADAM S. 
Rating:
5.0

Manager at this location, Brian, was extremely helpful.

CATHERINE M. 
Rating:
5.0

Local guy Ryan was most excellent!

LARRY D. 
Rating:
5.0

Give Derek a raise…. He's a superstar!

Larry D. 
Rating:
5.0

Customer did not leave a comment.

brian T. 
Rating:
5.0

Very efficient to complete paperwork, hook up trailer and get me on the road.

Paul S. 
Rating:
5.0

Best service ever !

SHERRY P. 
Rating:
5.0

Im glad i brought my tech nerd son cause it was a lot to process by cellphone since we picked up the U-Haul truck on a Sunday when the actual store was closed. But it went very smoothly otherwise. The guys at the store were very helpful and pleasant!!! Thank you

Natalie C. 
Rating:
4.0

Customer did not leave a comment.

GALAN D. 
Rating:
5.0

Amazing Service. They even helped us hook up the trailer. Went over everything, very informative. . Extremely nice and exceptional customer service! Will continue to use them for all our moving needs. An A+ Company. Thank you!!

Jennifer H. 
Rating:
5.0

Ryan was available, professional and very helpful. Great experience.

Pat C.  |  Overall Experience 
Rating:
5.0

Ryan was great. Explained clearly how things worked. Truck was parked outside door. Check in and out were both smooth as silk!

ANNEMARIE H. 
Rating:
5.0

Great quick service. Convenient location. Thanks

GARY P. 
Rating:
5.0

Had a problem with the mobil website returning since it wouldn't recognize gps location but Uhaul was helpful and staff at this location was super nice and friendly. Made my first Uhaul experience a good one!

Johanna M. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
4.0

Customer did not leave a comment.

PHILIP G. 
Rating:
3.0

Uhaul pick up and drop app worked poorly, dropping uploads. Had to switch to website

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

BONNIE H. 
Rating:
5.0

An excellent experience…

FREDERICK R. 
Rating:
5.0

Ryan was excellentâ€"knowledgeable and personable. He accepted a return of some straps not used, and he called on my way home to mention an item I had left in the truck.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Friendly and helpful business. Went out of there way to help the customer. Assisting in making reservation and reviewing rental process. Only reason I will consider renting a Uhaul in the future.

JOAQUIM L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ALLAN O. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Kelsie W. 
Rating:
5.0

Very fast and easy pickup. We used a truck on a Sunday so the place was closed on both pick up and drop off. The app was very easy to use and with clear directions.

Jane R. 
Rating:
5.0

The owner Ryan was very friendly and professional. Besides inspecting our trailer hookup before departure, he gave us a great restaurant recommendation for lunch. (Great garlic fries!)

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

ALBERTJOSEPH JR B. 
Rating:
4.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Jeannette D. 
Rating:
5.0

Customer did not leave a comment.

Mohammad Z. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON R. 
Rating:
4.0

The automated return policy is much too cumbersome

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

HILBERT G. 
Rating:
1.0

No one was there on Sat at 3:30 when I returned the truck ... Couldn't check in online , no wifi ! had to call some number to say i returned truck and she said she'd document time off return.... Bad customer service all around

JANICE R. 
Rating:
3.0

Customer did not leave a comment.

TANYA P. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

I couldn't get on the web site for the return process and was on hold for 30 minutes to try

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Ryan was awesome - I was running late, but he stayed extra so I could pick up my rental and get going safely. He was happy to help, and it was greatly appreciated!

ANDREWC M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Thank you great service 👍

HILBERT G. 
Rating:
5.0

Check in by cell phone took forever. Streamlining that would be a blessing.

Mike D. 
Rating:
4.0

Tie down straps for the vehicle are in poor shape and made loading the vehicle very difficult.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
3.0

Customer did not leave a comment.

SEAN K. 
Rating:
3.0

Nobody in this company is on the same page

Sean K. 
Rating:
5.0

A very satisfying experience, start to finish, especially the great csre and responsiveness of the manager Ryan at The Storage Connection and the help of a U-Haul field agent Josh; that was greatly appreciated; created a lot of good will.

Colin G. 
Rating:
5.0

Dealing with Brian was a very pleasant experience. He was very friendly and efficient.

Nancy M. 
Rating:
5.0

Ryan, the manager, was not helpful.

Paul R. 
Rating:
3.0

I placed an order online to rent one of your pick up trucks. I paid in advance. When I arrive to pick up my truck on Tuesday morning 29 September 2020, they told me I had to drive 40 miles to pick up my truck. The pick up truck they had, someone rented it, and never returned it. I was totally dissatisfied with my experience

Terry S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

It wasn't clear where to park a returning truck. Other than that, I used the phone app to return, which was pretty straightforward.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

SHAO X. 
Rating:
3.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
3.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

BOBBI JO H. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Every aspect of my rental was very informative and easy. Ryan at the Westerly location is gifted in streamlining the whole process with his informative and friendly manner. I highly recommend the Westerly, RI, U- Haul location.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Ryan Simone was professional, helpful and was a pleasure to work with. I will be using Uhaul again based on this wonderful experience. Thank you!

Nicolina B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
No reviews have been submitted for this location.

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