Customer Reviews for The Storage Center
(U-Haul Neighborhood Dealer)

108 reviews

6287 Culver Rd   Salisbury, MD 21801
(Pemberton Dr)

(410) 713-4803

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 713-4803

6287 Culver Rd
Salisbury, MD 21801
(Pemberton Dr)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great

nicole collick 
Rating:
5.0

The location was just a lil tricky but I figured it out, n the drop off procedure was easy enough

William Fleetwood 
Rating:
5.0

Customer did not leave a comment.

Donald Moore 
Rating:
4.0

Wasn't really sure the exact location to drop the truck off when I returned it. But once I found where the other trucks were parked, I was OK. Didn't like the extra $20 charge for the key drop though since I didn't use the app.

Steven Obert 
Rating:
4.0

Customer did not leave a comment.

Hunter Grahamer 
Rating:
5.0

Clare was great and very helpful.

Jayme McLellan 
Rating:
5.0

Customer did not leave a comment.

Hilton Deshields Sr 
Rating:
5.0

Customer did not leave a comment.

Edward King 
Rating:
4.0

Customer did not leave a comment.

Natasha Hayes 
Rating:
5.0

Customer did not leave a comment.

Nancy Walker 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Failla 
Rating:
5.0

Everything was good until my last day at the facility. Someone bottled blonde with an attitude pulled up beside me with her car loaded up and asked me if I was moving out. I eyeballed her and said that I was. "Do me a favor and leave that open for us." No, sh- Sherlock. I already knew that. "And you are?" was my response back to her. "The manager." "Oh, really because I've never seen you before." She acted like she didn't hear me and proceeded on with "you're not supposed to back up to the units." How in the h3ll are you supposed to load and unload if you don't back up to an outside unit?? And I had already told her that it was empty so what was the point of telling me that now??? I told her that in all the time I had been there no one had ever said a word about it. "It was in the contract you signed" as she made a signing motion with her hand. You know. In case I was too thick to understand what she was saying I guess she thought you'd throw in a hand gesture. I've got a hand gesture of my own for her. NASTY PIECE OF WORK. Don't deal with it. Go somewhere else.

Terry Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda Parsons 
Rating:
5.0

Customer did not leave a comment.

Janelle Beiler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysha Palmer 
Rating:
5.0

Thank you so much for allowing me to store my belongings in one of your units . Everything was safe and dry. I would highly recommend your storage units !

Paula Eades  |  Overall Experience 
Rating:
5.0

The Storage Center in Salisbury, MD was in a very convenient location with secure access at all times needed to our unit. I would highly recommend them as it is a well maintained facility and the staff is very friendly!

Jill Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Scheuermann 
Rating:
5.0

Customer did not leave a comment.

Kerry Abbott, Sr  |  Overall Experience 
Rating:
5.0

Everything went great. Clean and professional looking facility. Kelly checked us in....she recognized the error on the fuel billing and immediately fixed it. I highly recommend this facility in Salisbury

David Ducey 
Rating:
5.0

Give the vehicles with a full tank of fuel and insure it is full coming back. I don't know what 9/16 of a tank is.

Hillmon Jackson 
Rating:
5.0

Everything was good. The only thing wrong was that there was a lot of dust on everything due to the road outside. In the future, a cover of some type would prevent that occurrence.

Shirley Dunston  |  Overall Experience 
Rating:
1.0

My rating for the return process is NOT due to the Storage Center on Culver Road. The rating is attributed to U-Haul and the extreme difficulty the return process was. This is 100% due to U-Haul changing the return location for my truck. I requested a return with After Hours drop off which The Storage Center provides. U-Haul without explanation changed the return to the Journey Enterprises location on Lemmon Hill. We arrived to Journey to find the facility closed, the drop off lot to park the truck locked up and the key drop box located within the locked fence area. Also no signage this was a U-Haul location. Only evidence was the small sign on the key drop box. We then attempted to change the return location online to The Storage Center on Culver Road, but U-Haul system would not allow the change. We called U-Haul 3 times and after holding for 50 minutes finally reached an agent. She initially explained she was not able to change the location and I would need to return the next day when Journey Enterprise location was open. This was not possible as we lice over 2 hours away. She was then able to make the change. Please note the agent was very helpful and professional. The problem was the U-Haul decision to change the return location and not allowing me to correct it to the location on my original confirmation.

David Ducey 
Rating:
5.0

Customer did not leave a comment.

Mulikat Yagboyaju  |  Overall Experience 
Rating:
5.0

Staff are very helpful and friendly. Always felt very secure when at the storage unit. Would highly recommend.

Michelle Licata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Mosley  |  Overall Experience 
Rating:
4.0

Match store sipplies with online supplies

LOMBUSO KHOZA 
Rating:
1.0

Customer did not leave a comment.

Heather Wolken 
Rating:
5.0

We needed a few climate controlled storage units for a little more than a month while we were in the process of moving from one home to another. The Storage Center was very clean and we were able to access of stuff at any time day or night. I would definitely use them again if we need storage. Also, the office staff we very knowledgeable, efficient and super nice people.

Stacy Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Clauson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Murphy 
Rating:
5.0

Loved renting from this facility and only changed facilities to move my camper closer to home. Customer service was absolutely great.

Keife Duffy  |  Overall Experience 
Rating:
5.0

Wyatt, Christine, all were great to deal with.

Jeffrey Evans  |  Overall Experience 
Rating:
2.0

One-way drop off was declined at location we had selected at online reservation because it was full. We were sent to The Storage Center which turned out to be closed for the rest of weekend. The signage for entrance to UHaul drop off area there was nonexistent. Spent 20 minutes at the gated STORAGE entrance trying to figure out how to get in. UHaul support center didn't know. Finally saw another UHaul parked in the distance. Turns out we had to drive further down the main road to a gravel road. NO SIGNS ANYWHERE letting us know it was UHaul drop off. Very stressful experience for arriving from a distant town and not being familiar with new location.

Damian Mouton 
Rating:
3.0

I was charged a 20.00 convience fee for returning, when this location was closed no one ever shared that I needed to down load the app to return the vehicle with out the fee. I did in fact sign the docuement. The frequency of my rentals from uhual i have never had to pay this fee in the past.

Dominick Shockley 
Rating:
5.0

Customer did not leave a comment.

SHERRIE WEEKS 
Rating:
4.0

Customer did not leave a comment.

MEGAN SNEERINGER 
Rating:
1.0

No gate code , office lady who came in The next morning was so rude and nasty slamming doors and Carrying on . I definitely will not return here

KIARA ARTIS 
Rating:
5.0

Customer did not leave a comment.

Monarena Holloway  |  Overall Experience 
Rating:
5.0

Outstanding service at both pick up and return. Truck was super clean Thank you

Michelle Bowes 
Rating:
4.0

Customer did not leave a comment.

Tina Williams 
Rating:
5.0

Keep up the good work. Great experience

NOLAN FORD 
Rating:
1.0

My original pick up destination was changed to Salisbury, 55 minute drive away, it cost me time and mileage, I Will never rent from U-Haul again

margaret correnti 
Rating:
5.0

Customer did not leave a comment.

Robert Bayly 
Rating:
4.0

Staff extremely helpful

Elizabeth Mitchell 
Rating:
4.0

There were 2 entrances, and the one to pick up the equipment was more difficult to find.

Bryan Twigg 
Rating:
5.0

Customer did not leave a comment.

William Perry 
Rating:
4.0

Customer did not leave a comment.

Stephanie Rathel 
Rating:
3.0

Customer did not leave a comment.

DONNA FOX 
Rating:
3.0

The pickup was great. The return was not. The lady said she billed me extra. I explained I called the 800 # to say I could not get thru online process. She indicated she got the note not to bill me for her checking me in. I questioned was extra because I took pictures of the truck, inside and outside. Mileage and gas gauge. She said she had to clean the truck not sure. I explained to the gentleman on the 800# I took pics. She said she only charged me $15 instead of $25. NO,NO, NO! Plus the bill was 98.03 plus 06% tax is $5.89 totaling $103.92. That's why she didn't tell me the total, which is $103.92. NOT $120.88. That's a mark up of $16.96. Multiply by the number of trucks you lease !

Katrina Purnell 
Rating:
1.0

Did express service-filled out everything online. Arrived 9 am at appointment time on pick-up day. Open sign on door but door closed. Waited over 10 minutes for someone to open door. Took over 30 minutes at the desk for this lady to take pictures of DL for 2 drivers. Mixed up order of DL and had to go in and change order. Did not appear knowledgeable about process. Told me not to be impatient as it was Uhaul internet slowness not her! I was impatient because I had movers scheduled to arrive while I was standing at a desk waiting for God knows what! I did express service!!!!! I then received the paperwork to get a key that was at a different location than where I was! Absolute incompetence and rude desk service and I will never use a Uhaul again. This particular location has real problems.

William Klemick 
Rating:
5.0

Customer did not leave a comment.

Joseph Rechen 
Rating:
5.0

Customer did not leave a comment.

Katherine Pavlos 
Rating:
5.0

Very clean, easy to move around, great customer service. The best self-storage place in Salisbury.

John Glover 2nd  |  Overall Experience 
Rating:
4.0

Well done , easy process to rent the truck. No problems at all.

Peter Frost 
Rating:
3.0

I tried to use the self check in on my app. It did NOT allow me to get past taking a photo of myself. It was necessary for me to wait an additional 30 minutes in the cold until someone arrived. As with my previous experience their was a problem with the odometer reading! Fortunately, Kelly read the odometer and caught the error so I was not charged for miles I did not drive as I was before. The gas measurement was also off. All of this was based on computer readings. I nearly broke my neck on the black ice which was on the parking lot on the side of the truck. While slipping and sliding, Kelly told me to "be careful." It should be the U-Haul dealers responsibility to make sure the truck is parked in a safe area. The app and the computer both need serious adjustments. I was told this is a common complaint and many customers are not as understanding as myself. I did not appreciate being charged charged for gas I did not use or miles I did not drive at other U-Haul facilities. Ensuring parking lots are free from ice around rental trucks should be a priority.

Donna McKinney 
Rating:
5.0

The staff is very friendly and professional. Will come back if I have additional storage needs.

DENVER CALLAHAN  |  Overall Experience 
Rating:
5.0

Great staff and amazing customer service

Christina Markovcy  |  Overall Experience 
Rating:
5.0

we have used this location several times over the years and it's always been a good experience. I am sure we will need storage again in the future!

Dana Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONARENA HOLLOWAY 
Rating:
4.0

Very happy

denise mertz  |  Overall Experience 
Rating:
5.0

Whenever I need another storage it will be here.

Destiny Handy  |  Overall Experience 
Rating:
4.0

Very convenient and nice storage facility

Donna Katz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Haggins 
Rating:
1.0

The drop off experience was absolutely horrible. I could not get an address to drop off the truck. When I finally spoke to a lady, she stated that she was not part of the traffic team and could not give me a specific address in Salisbury MD. She suggested that I drive to each location and at some point, one of them would take the truck. After ending that conversation, I was able to get a more reasonable person on the phone. She gave me an address for the return. I went there and was REFUSED the opportunity to leave the truck there. People were beyond rude and not remotely helpful. (address was 1326 N Salisbury Road, Salisbury MD 21801). I was given another address to return the truck to and that place was closed. I left the truck at the gate and put the key in the lock box. Very poor service and very poor people on the return side. Not sure I would ever rent from UHaul again. I did file a customer objection but have not heard anything as of yet. Bottom line, you have many processes and people that need to be fixed. Please feel free to call me at 203-470-6423.

Olivia Tracey 
Rating:
5.0

Great staff, very helpful and accommodating.

Tony Dawson  |  Overall Experience 
Rating:
4.0

Good location, well maintained facility & staff were very helpful. The process to get storage and access is very easy. This is our 3rd time renting here & each experience was as good as the last.

Bryan Turman  |  Overall Experience 
Rating:
5.0

Thank you kindly to all .....

HERVANS BOURGUILLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PRYOR 
Rating:
5.0

WE had a great experienced. Everyone was very helpful. Thanks much!

Karen Reddersen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy Guthrie 
Rating:
4.0

Customer did not leave a comment.

Eveyln Adams 
Rating:
4.0

Customer did not leave a comment.

Marcia Burrell-Odeyemi 
Rating:
5.0

Customer did not leave a comment.

Erica Riggin 
Rating:
5.0

Customer did not leave a comment.

Millie Jones 
Rating:
5.0

Customer did not leave a comment.

Richard Gray 
Rating:
4.0

Customer did not leave a comment.

MONICA FORD 
Rating:
4.0

Customer did not leave a comment.

Don Wilder 
Rating:
5.0

Customer did not leave a comment.

Michelle Warren 
Rating:
4.0

Customer did not leave a comment.

Thomas Walsh 
Rating:
5.0

Customer did not leave a comment.

TERA FARRARE 
Rating:
5.0

Very polite.

darius brittingham 
Rating:
5.0

Customer did not leave a comment.

Michael Maust 
Rating:
3.0

Customer did not leave a comment.

Albert Rizzo Jr 
Rating:
5.0

Excellent experience. Outstanding customer service. Trailer worked great for my needs. No issues at all. Price was great. The owner even adjusted my vehicles hitch to fit the trailer. Highly recommend.

john Vandever 
Rating:
5.0

I could not find out where I was to pick up the truck,I was supposed to get a call the day before giving me this location but it never came, I went to a location in Berlin, Md and spoke to someone on the phone. My original was Pocomoke City, Md. This was too far away so they changed it to Salisbury, Md.

george coyle 
Rating:
5.0

Customer did not leave a comment.

daniel savoy 
Rating:
4.0

Customer did not leave a comment.

marious angu 
Rating:
5.0

The office manager was very polite and very helpful.

Shawanda Tillman 
Rating:
3.0

Customer did not leave a comment.

Henry Teagle 
Rating:
5.0

The rep at the storage center went far beyond her duties to accommodate me. I highly recommend anyone to use the storage center for ALL your rental needs.

helena hearn 
Rating:
5.0

Customer did not leave a comment.

JULIE SKWERES 
Rating:
3.0

The phone number on the website was not correct.

BRANDON WILSON 
Rating:
4.0

There was confusion as to wether or not the truck as reserved online could be leased for a one way trip. The first office denied leasing even though on line reservation sent me to that location. I was then sent to another location where I was told their vehicles were not to be leased for a one way trip as well. This gentleman who was very helpful had me call the booking agent. I was then told I would receive a call or text within the hour. I told them I prefered a call. Ten minutes later, I received a text. Ok, glad for prompt response, but why ask which form of contact I prefer if they were doing what they prefered. Anyway, sent back to original location where I was first denied the lease due to one way trip. The agent on site told me once again, they could not lease the truck as it was for local use only. She explained she was doing what she had been told. Again, not her fault at all, and she was very helpful. Finally got approval to lease me the truck, after an hour plus of my time driving all over town to three different locations. Still, truck was in good working order, and all agents were helpful and pleasant. Just need to coordinate between stores, call center, and on line reservations. Overall very good. Hope this will help you improve on communication.

SEAN CUPP 
Rating:
5.0

Customer did not leave a comment.

Shanitta Johnson 
Rating:
5.0

Customer did not leave a comment.

SHARI RECTOR 
Rating:
5.0

Customer did not leave a comment.

Maarof Sanad 
Rating:
1.0

No one in your company has completed the promises they made. 1. The truck was not at the location from which I reserved it. 2. The personnel at that location tried to send me to an incorrect address. 3. The attendant at the new location had trouble filling out forms. 3. That same attendant did indicate that she would not be there after 2:00 but I was left with the impression that there would be someone there until 7:00. 4. The attendant instructed me that I could return the truck to the other location at which I first reserved the truck. 5. The first location could not accept the "local" truck and after calls to his manager gave me instructions to return to the pick up location. 6. Upon arrival at 3:00 the store was closed and I had not been given any instructions for after hours return. 7. A storage customer came by an told me that they want it parked at a side gate which is down a ravel drive was off a gravel alley. 8. There was a very unsecure drop box and threatening posters telling me that I would be responsible for any damage to this truck I was leaving out-side any locked gate. 9. I had called the 800 # to get drop-off info and to voice my concern and was told I would not be responsible for any damage and a $50 credit would be applied to my account. 10. I had to make another trip to the drop-off location to clear the paperwork. 11. The final bill was prepared but did not include the $50 credit. 12. Even after going over the troubles I had had the two attendants were unhelpful and rude. 13. The main Mgr. said that she would return my whole fee "if I would just go away". 14. She had to get on the phone and get the $50 info from someone called Sameir (?)who I believe was the gentleman I spoke with on the rental day. 15. he confirmed the $50 but they would not give me anything to indicate that promise until I suggested a had written note. 16. The $50 credit was to show up on my credit card with an e-mail notification in 5 days. 17. It has been 9 days since my rental date and 7 days since U-Haul's last promise...Bill Snyder 410-219-8300

WILLIAM SNYDER JR 
Rating:
4.0

Customer did not leave a comment.

Gerald Sharpe 
Rating:
2.0

Customer did not leave a comment.

ARLENE CLINE 
Rating:
2.0

There needs to be a big SIGN on the gravel road (Culver Road) that point to where the trucks need to be dropped off.

BRIAN LONGEST 
Rating:
4.0

Lisa was very helpful and competant. The only problem I had was locating the trailer I needed at the location I wanted to use. I reserved the trailer then had to pick it up at a location 1 hour away. It would have been a better experience if a representative of your company went and picked it up and had it at the location I needed to pick it up. Otherwise everything was satisfactory. Thank you

DAVID DEFRIEST 
Rating:
5.0

The staff was very helpful and had me in and out extremely fast. It is easy to access and conveniently located near a gas station.

Michael Crockett 
Rating:
5.0

Every thing was excellent.

Marylou Lang 
Rating:
5.0

Customer did not leave a comment.

JOHN SCHERBACK 
Rating:
3.0

Customer did not leave a comment.

Michael Shen 
Rating:
4.0

Customer did not leave a comment.

ANDREW KENNEL 
Rating:
4.0

everything was excellent nice people, I was in and out and just overall satisfied

CALVIN DAVIS 
No reviews have been submitted for this location.

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