Staffing is very inconsistent. Calling the location is very difficult to get an answer.Richard K.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.david H.
I was illegally charged another $115 on top of the 225 I was billedBenjamin A.
El cliente no dejó un comentario.Dixon V.
Just inside cab was dirty. Not badly just dirt.Crystal T.
Need to make sure the website is updated to say that you can only get the truck after the office is open - no early pickup, but other than that the service was great!!Janet D.
El cliente no dejó un comentario.Johnnie C.
Great customer service. New vehicle and hassle free returns. ThanksEric S.
El cliente no dejó un comentario.Marc O.
El cliente no dejó un comentario.Bruce H.
When I got there they did not have the trailer that I reserved. So he gave me an 6 by 12 and charged me more money. He also changed my drop off point and didn't tell me.James M.
El cliente no dejó un comentario.Mikala H.
The independent owner at this location is extremely unprofessional. He failed to meet/fulfill the time for picking up the vehicle and went on a continuous rant about how he is an independent owner and that U-Haul does not tell him what to do as he does what he wants to do. He continued on about how if he doesn't rent out any vehicles before his 10;30 AM arrival to work despite the fact that I reserved the vehicle for a 8 AM pick-up time at his location online. He continued that U-Haul has to clear those times with him before he rents anything out at that time and that if he decides not to do it, that he won't because he does not arrive that early anyway. He concluded for what might have been the 5th or 6th time saying it, "I an am independent owner. U-Haul does not tell me what to d because I do what I want to do. I don't answer to U-Haul for anything because I do what I want to do."Rich S.
This truck needed servicing badly! Diagnosis was probably beyond the expertise of this rental agency. Truck had major overheating problems. I was without a/c throughout the AZ, and NV deserts! I was double charged w/ refund still pending. Was not shown how to attach the trailer by agent. But wonderful reception by agents! Still pending a call from rental agents GM as promised. I have video of the truck overheating. Please refund a portion of my rental fee for the awful experience!David S.
El cliente no dejó un comentario.Anthony D.
The young lady that helped me was friendly and very professional.James L.
Little easier to find, bigger sign or something. but only took a minute and the guy was super nice.Paul H.
El cliente no dejó un comentario.jacob D.
I picked up truck at 9am and returned at 1:22 pm and was charged for 74 miles and did t use but 20 miles.. no one walked out with me to check mileage before I left and I didn't know I should have taken picture of mileage. I will not ever rent again and will put word of mouth out about this.teresa M.
I am disappointed of the arranged pick up location. The truck overall was fine, I just wished that if there was an issue as far as having a preferred place to pick up the vehicle. Then uhaul would follow through on making sure the preferred location would have that particular truck brought to that place. Instead we had to add an extra hours drive just to make our planned trip go as planned. I am greatful that we didn't get charged for the extra mileage, but I would have preferred that uhaul would make sure the vehicle would be at that preferred spot. That was three hours longer than I would have want to do. Just giving some constructive feedback.Ken D.
While the owner of the pick up site was awesome, we arrived and our equipment (17 foot truck) was not there, they happened to have a 20ft truck. The 20 ft truck was filthy and the back door wouldn't shut rendering the truck unusable. We chose to take the truck despite the issue bc there were no other options within 100 miles and we were moving a student into college. We were not afforded any other options despite the fact we had a $50 guarantee on our reservation. We bought insurance and protection, but that didn't matter. We called roadside assistance and they arrived T around 930pm. The repair person didn't finish until almost 1am. We lost an entire day in our move. The owner of the rental site gave us a reduced day rate and a deal on the mileage rate, but the condition of the equipment was unsafe and unacceptable...not his fault. I cannot express enough the stress this caused our family. I am very unhappy with U-Haul customer service. They basically left us without options and left us stranded without a solution. If it weren't for the owner, we would have been left without an option. Even though the option was broken equipment, at least he tried to give a solution. Kudos to him, but a huge negative reference for U-Haul. They just did not care about us and our predicament. They simply gave away our confirmed truck and offered not solution. I am extremely u satisfied with our experience. This should never happen to a family trying to optimize what is supposed to be a great experience for a student starting college.Michael B.
Service was friendly and very helpful. Young man did an excellent job! We will continue to rent vehicles from this location because of the professional service. Gary WestbergMichelle W.
El cliente no dejó un comentario.joyce T.
El cliente no dejó un comentario.MARY T.
I think it is unfair to the customer to be charged for something I didn't do. My rental was only 78.00 but you took 180.00 out of my account. On the contract it says to check yourself in or an attendant can check you in for 20.00. I wasn't given that option just all the charges which is a rip off. Anything could happen for the customer to not be able to check in on a mobile phone a person should always be available for assistance. Mr. Williams was very rude no assistance and it took a month to talk to him at the Albany,GA site. It is got to be a better way to assist the customers instead of trying to take as much money as you can from them.latonya M.
I was moving out of town, the owner told me i couldn't leave the truck where I was going or he couldn't let me get it, said he had to take care of his in town people. The other uhaul place was closed so I had no other choice. A $90 trip turned into an $185 round trip, terrible.demario B.
The Spot does not have a business sign evident in the parking lot. It would be helpful if this vendor had a sign.Bob D.
Very friendly, and made sure I was happy..Shannon H.
give detailed information on what needs to be done before dropping off truckMaurine H.
El cliente no dejó un comentario.Shanna B.
I had a flat tire that I noticed once the truck was loaded. It had a big screw in the tire that was probably there when I picked up the truck. it took 45 minutes on the phone to get approval for a simple $15.00 reimbursement for the tire repair. A small amount such as this should not require a customer service employee, verbal verification from the Uhaul dealer who recommended I fix it myself, an email copy of the receipt, and an OK from a district manager. Empower front line service people to make decisions for small amounts!!!! Also the truck I reserved did not get turned in on time by the previous customer. I was forced to drive 20 miles to the next nearest dealer to rent a truck. Flat tire and inconvenience from Truck not being available caused me about a 2 hour delay, and the customer service agent just wanted to make a big deal of me not calling roadside assistance. I got the tire repaired myself on the recommendation of the uhaul dealer. It was fixed in 15 minutes at a tire store very near Uhaul. After the delays I had encountered, I did not have time to wait for a roadside assist crew to come to me from an unknown distance. Fixing it myself was the only thing I could do that kept me from being further delayed.JAMES C.
Very nice folks! Had the truck we needed on sight. Rented directly from them as UHAUL sight kept saying there were no trucks that size available in Thomasville GA. Will definitely call the again!Marrilu S.
Everything was great thank youcedric M.
El cliente no dejó un comentario.micheal B.
El cliente no dejó un comentario.Monte G.
I was very satisfied and see no need for improvementRonald M.
El cliente no dejó un comentario.Brittney R.
The people here are extremely friendly and helpful.James M.
El cliente no dejó un comentario.Mike Z.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Ida A.
Hire more staff at the pickup/dropoff point.charles C.
Signs should be posted where the public can see themFreddie B.
The only issue, after (3) tries the owner nor I was able to download my driver's licenses..Thank Youalyce T.
El cliente no dejó un comentario.Andrenique R.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Francesca M.
great experinceRANDY D.
The gentleman that helped me was the best, i had to go get a pigtail, he showed me the closet place. Then made sure i was hooked up properly.VICTORIA M.
El cliente no dejó un comentario.art W.
My only objection is that the site has no UHaul signage but an employee flagged me down. The staff was professional and extremely polite.William M.
El cliente no dejó un comentario.george K.
This was the rudest place I have ever been to. This was some sort of stripper clothing store. The guy talked to me like I was 12. I travel for a living and have rented vehicles all over the world. I received "5" phone calls on this on Friday before I picked it up on Saturday. Pick here, no pick up at original place, no come to the stripper clothing store! This vehicle was absolutely nasty. it looked like someone had eaten fried chicken on the dash. I can send pictures. ABSOLUTLEY NASTY!!!Jeffrey B.
In depth explanation of returns of uhaul outside of business hours and phone numbers provided in case of confusionashley S.
El cliente no dejó un comentario.Chloe G.
First location was in Thomasville Georgia. How to repair and hook up trailer myself. at first they told me I have the wrong ball hitch I drove 2 miles and bought another one and it still was not right. When I originally had a U-Haul hitch and ball from U-Haul. The tenant did not know anything. It was useless. I am disabled and actually injured my hand trying to hook up. Finally gave up call U-Haul and they sent me to another location. Horrible experience. When got another trailer the lights quit working. the wiring was Baron was touching itself which blew fuse in truck. Called the 800 number they sent me to another U-Haul place they cannot help me either it was a girl there by herself. He said it was my truck which I told her yes because it keeps popping a fuse I just heard the wine but another fuse in it and was able to drive it finally. It was terrible all the way around. Do not recommend!Roger C.
Don't use the 24 hr haul service.Johntrell J.
I feel like I could have been offered a local price since I had to pick up a truck in the town I was moving to. I feel that the customer service reps should view this information and offer a better price if one is available.kristine M.
Truck needs to be checked out. Did not want to start up at times. And was a rough rideClifford S.
El cliente no dejó un comentario.delores B.
El cliente no dejó un comentario.Chris N.
El cliente no dejó un comentario.felecia T.
El cliente no dejó un comentario.JOSEPH R.
El cliente no dejó un comentario.conrad S.
El cliente no dejó un comentario.Debbie Y.
Keys were not in lock box. Early pickup was pointless. Extremely frustrating. Weren't even open on time.DAVID H.
El cliente no dejó un comentario.Ronald M.
I wish there was a way to offer a discount for repeat renters on the u-haul rental or work out like a package deal which includes miles and rental for a good price.Eric H.
El cliente no dejó un comentario.Michael W.
I had a very bad experience with dropping off the equipment. Do not recommend to no one! Did not get a copy of the drop off location! Later when I checked my email for it it was to late to get any help ! We have to drive back 4 hours to drop equipment off and that was not in our plans nor our budget!trelvon G.
El cliente no dejó un comentario.Marco H.
El cliente no dejó un comentario.sheron C.
Be more professional, go over the mileage, fuel gauge and open the door to show how clean cargo area is, leave nothing undone so the customer knows up front about everything.timothy T.
Everything was great.Willie R.
Great location. Excellent service. Super friendly staff.Travis C.
El cliente no dejó un comentario.TINA W.
We had to go borrow an adapter to get the lights hooked up and the guy let us leave without checking. Come to find out Lights did not work on trailer once they were hooked up. We had running lights and a right blinker. Stop lights were not working properly and no left blinker or hazard light.Sarah C.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.francesca M.
El cliente no dejó un comentario.Barbara G.
We were affected by hurricane Michael in Port St Joe. Robert and Francis really stepped up to the plate for us. Thanks so much for all your help and kindness. This location doesn't need to change a thing.Jim A.
Difficulty getting someone on phone. Was told I would receive an email 24 hrs prior to pick up with instructions to get key. No email. On arrival, could not get key. Had to call a non local number to get help. They were very helpful.sabrina H.
service was great!joann D.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.AL S.
help locations with problems.kenny F.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.MELVIN S.
Everything was excellentnikisha G.
El cliente no dejó un comentario.larry H.
El cliente no dejó un comentario.Bobbie G.
The location is run from a clothing store next door to the listed uhaul location. A little confusing, not inviting. The employee was very polite and straightforward.Benjamin W.
Did not check in the right truck which lead to my having to call Customer Service when the truck was still listed as "in use" more than one week later.Courtney K.
The gentlemen who processed my request was very friendly and professional. Thank you Robert. Jarrod Hinckley â€œFirst Glance 3D/4D Ultrasound Studioâ€Jarrod H.
El cliente no dejó un comentario.Warren H.
El cliente no dejó un comentario.Ronald M.
Nice folks!david L.
We ordered the truck for 7:30 AM. When we arrived, the keys were not in the drop-box. We called the location number and a man said he would contact someone with the keys to help us, but no one ever came, and we were unable to get that man back on the phone. We were not able to get anyone on the phone at UHaul.com either. All we got was a recording that played over and over and over again. We finally got our truck at 10:30, three hours after my reservation. The people who showed up to help us move at 8AM were upset, as were we. We were forced to move things by car and pickup trucks which took many trips. By the time we got the UHaul loaded, it was 96 degrees outside and everyone was overheated and miserable. I was very disappointed in the whole experience. I had rented a van the day before and everything went very well. The truck rental was a nightmare. I'd like a refund on my order in its entirety. I will never use this rental location again.John M.
Very nice folks and wonderful service!Amy M.
El cliente no dejó un comentario.WR H.