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Matt M.
Customer Reviews for The Speed Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient. Customer service is excellent.
Robert C.My only negative with this location is that I have left 5 messages with questions or clarifications about my last three rentals and have never received the courtesy of a return phone call. When I mentioned this to him, he said he's really busy. Me, too! I don't like someone wasting my time either.
william R.I love going to The Speed Shop
Ben D.The store hours are a bit limited, but Nick does a good job working with customers to make accomadations.
william R.Have rental truck start each rental with full tank of gas and require renter to return it with full tank of gas. It's too hard to estimate how much to fill tank to bring it up to 5/8ths of a tank, which is where I started with. Thank you.
Richard H.My wife and I enjoyed our experience while renting a Cargo Van. Local venue, smooth ride, fuel efficient, and plenty of space. Thank you guys so much! And will book again soon
Justin L.Good service
JAMES E.You did fine just as you were!! Thank you!!
Clarke S.No issues, good service
Michael C.Great customer service
Tressa J.The pick-up / & drop-off was quick and easy. Since this is a hub inside an automotive store, it did not have the feel of a professional rental service and more of an after-thought set-up. But overall, the experience was very good.
Leo K.The Speed Shop was an excellent U-Haul location to rent from. Very user friendly, nice business people and convenient drop-off after closing hours. I will use them again.
Douglas L.Again, never recommending Uhaul
Robert B.Na
Todd H.Best experience I ever had dealing with U-Haul!
John R.Easy, fast and the app helps to return after hours.
Charles G.This rental location will be my go to going forward. The phone app is too slow. I have a 5 g iPhone and logging un takes forever. Returns took too long to load. The speed shop kid helped tremendously as i got frustrated with your app
Charles G.The trailer that I rented had a different number than the number on the contract
George C.Nothing. Everything was perfect and they were super helpful!
Joseph S.Very professional. In and out in 15 mins.
bayonca W.Fast and quick service
Rami G.Smooth process. Friendly service. Great location to go back again if another rental is needed.
george S.The personnel were wonderful, efficient & kind. We would absolutely recommend them.
Marry A.They were absolutely fantastic Nick was awesome and the whole experiences was smooth and great 👍
Diana H.I have used uhaul many times and never had a problem till now. I am disappointed in their customer care. The way the manager came on to the line very disrespectful. Have never been so repulsed by a company.
Stacey H.Nothing to improve. Friendly service and helpful on hook up. Return was quick and worry free. Great place.
Chad E.Very happy with this location, Staff is friendly and made us feel welcome. Nick went above and beyond Thank you!
Natasha C.NO PROBLEMS VERY HELPFUL
FRED K.Nick was very helpful. Thank you!
KEN J.It is in the back of a car parts store. Very dingy inside needs a good cleaning.
boyd H.Friendly staff and excellent service. Keep up the good work. Much thanks Jim Q
James Q.Nick did a great job of getting me in and out.
Timothy K.All good - Nick was on top of it. Smooth transaction; professional, courteous. Highly recommend this location.
John U.uhaul is great service
Alexander P.Perfect
Jacoup B.Everything was great, but can improve the office arrangement. Customer service was excellent.
Brian W.Great Location Nick took Good care of me.
James F.No one was there. I had to walk around the shop asking for the right person.
Andrew L.I rented a trailer and an appliance cart, but the attendant didn't check the invoice when we were hooking up the trailer and the appliance cart was left behind. The cart was removed from the invoice when I called saying I didn't take the cart.
William P.Took care of me. Loved the personal care.
George S.Have more help so the line is not so long to wait for drop off. But the staff was great just need more help at the front to check in, long lines to wait for pick up.
MELISSA S.When I dropped off in NYC, they added about 10 psi of air to each tire. It was obviously not check out in
Mark B.very good experience. the manager welcome me and was very nice. easy and efficient. everything you need when you rent a truck :)
Mathieu C.Nick was great
Ibe N.Truck was not cleaned, truck was given to me basically empty on fuel, I had to remove the locations signage from the truck to return it to their location. Lastly, they were over an hour late on providing the truck to me.
RALPH H.They didn't have all the equipment that was purchased, had to go to another location to pick up dolly where I was double charged for the equipment.
Udayan P.