Customer Reviews for The Smog Company
(U-Haul Neighborhood Dealer)

265 reviews

25919 S Western Av   Lomita, CA 90717

(310) 997-2371

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(310) 997-2371

25919 S Western Av
Lomita, CA 90717

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The employee that helped me was very helpful and I needed to be helped quickly and although he had his hands full he not only told me hed be with me soon he was I had a good experience thanks!!!

kevin chavez 
Rating:
5.0

Customer did not leave a comment.

mark artmann 
Rating:
4.0

This location had a truck available after our reservation at West Coast Storage in San Pedro was not honored. The Smog Company was helpful, prompt, and worked with us to make it right after the original reserved location left us high and dry. The truck was clean and worked well. We will definitely contact this location first for our future needs.

Christine Castano 
Rating:
5.0

Customer did not leave a comment.

Deanna Clark 
Rating:
5.0

Customer did not leave a comment.

Gabriela Molina 
Rating:
5.0

Very good customer service friendly and quick!

Kara Fitzpatrick 
Rating:
4.0

Drivers side door would not shut properly.

desiree fierro 
Rating:
5.0

Customer did not leave a comment.

Louis Tartaglione 
Rating:
4.0

Customer did not leave a comment.

Jeff Saengsri 
Rating:
5.0

Customer did not leave a comment.

Sebastian Perusset 
Rating:
5.0

Customer did not leave a comment.

Jose G Peraza 
Rating:
5.0

George a great guy

WON LEE 
Rating:
5.0

Customer did not leave a comment.

warren shipley 
Rating:
1.0

Take a picture of your starting and ending miles with your phone. Have that ready. They want to use a link on your phone upon arrival, a reference name and phone number, but not explain why. Know that the goal of this place is not timeliness, friendliness or customer service. Plan to get shouted at if you don't give one word or short answers. They are not interested in you or listening. Go here is you want to be treated like dirt and reminded how busy they are, when you're early, have a reservation and are paying to be there. They have apparently forgotten customers are WHY they are busy. I tried to tell the customer service person that I wasn't happy about how I was being spoken to upon pick up or drop off. I got told that I was a nice person and reasonable. I got an apology and then I got more explanations justifying the poor personal treatment. Never again. I love recommending service places and people. Sorry, but I just can't this time. The cargo truck was fine. I put in extra gas and there was no credit for it and they didn't even check. I got overcharged. He had no idea my starting mileage and made up a number. He threw in a $7 hand truck for free. Maybe he felt bad for the yelling at me? I don't know. I flat out asked if his treatment of me was because I was a woman? He said No. I don't believe him. My friend with me was a man and other male customers were not treated with the same level of rudeness. Dude, I was a paying customer, with a reservation. There was NO excuse. None. For how I was spoken down to, yelled at, scoffed at and mismanaged. Do better. I knew you were busy. I was, too. Here is a hint: I wasn't renting a cargo van for a day at the beach. Figure it out. Do better. Thanks.

Carolyn Mansager 
Rating:
5.0

Customer did not leave a comment.

Tina Ashton 
Rating:
5.0

Great customer service. Will be back

MATT JONES 
Rating:
5.0

Customer did not leave a comment.

Natalie Lopez 
Rating:
5.0

Customer did not leave a comment.

dong kim 
Rating:
5.0

Convenient service!

Cynthia Cornejo 
Rating:
5.0

Very professional and helpful. 5 Stars!

Ramiro Sandoval 
Rating:
5.0

Customer did not leave a comment.

Kazutaka Noda 
Rating:
5.0

Customer did not leave a comment.

Angelica Hernandez 
Rating:
5.0

Well customer service is super very have organized business . No negative issue recorded at the location.

Afam Prince Arinze 
Rating:
3.0

Customer did not leave a comment.

Anthony Pena 
Rating:
5.0

Customer did not leave a comment.

Victor Armenta 
Rating:
4.0

Customer did not leave a comment.

Yingka Chou 
Rating:
5.0

I've already recommended a few friends to smog company for u-haul rental as well as smog check, the guy that runs the Smog Company (George) is awesome, very helpful and knowledgeable of his work...I have nothing negative to say about about the entire experience.

GERI JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Leonid KISLIUK 
Rating:
5.0

Very helpful ,sure I’m using it again in the future

Lorna Tagorda 
Rating:
5.0

Customer did not leave a comment.

Barbara Stenbakken 
Rating:
5.0

George the manager there Was excellent I’d recommend them to anybody

ken alrue 
Rating:
4.0

Customer did not leave a comment.

Michelle Stradford 
Rating:
5.0

Process was easy and not time consuming

Alexa Pack 
Rating:
5.0

Customer did not leave a comment.

David Hanson 
Rating:
5.0

Excellent for my real estate moves !

Diane patalano 
Rating:
5.0

Very friendly

JEAN CORDERO 
Rating:
1.0

The lady at the front was very unprofessional. She asked us to go to the another location to pick up the truck without any explanation. Her attitude and words were very rude. Other than that, truck and the uhaul services were excellent. It is the problem of the employee at the location.

Jinnam Lee 
Rating:
5.0

The process was painless, professional and quick!

Mark Watley 
Rating:
5.0

Customer did not leave a comment.

Emelinda Gatchalianfernandez 
Rating:
5.0

Awesome owner awesome equipment new. Pretty happy from them

Samiulhaq Hossaini 
Rating:
5.0

Customer did not leave a comment.

Miranda Valdez 
Rating:
5.0

Customer did not leave a comment.

Mike Celic 
Rating:
3.0

Customer did not leave a comment.

Sylvia Garcia 
Rating:
5.0

Customer did not leave a comment.

Claudia Rafael 
Rating:
5.0

Service was fast and worry free.

monique theressa 
Rating:
5.0

I can't thank them enough. We thought we had enough time and the people at the Smog Company were very understanding. Thank you again!!

Rebecca Pearlstein 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GRUNINGER 
Rating:
5.0

Customer did not leave a comment.

Wendy Vardeman 
Rating:
5.0

Customer did not leave a comment.

David Trudnich 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Forst 
Rating:
1.0

I'm very disappointed with U-haul. I had a reservation for 10am and didn't receive the truck tell after 12 due to the location not open. Then I go all the way across to another location and they didn't have any. So then I'm sent back to the original location. Complete run around.

MORGAN CAIN 
Rating:
5.0

Great service.

Rodney Lancaster 
Rating:
4.0

Customer did not leave a comment.

Cheyenne Richards 
Rating:
5.0

Customer did not leave a comment.

Tommy Mcneil 
Rating:
5.0

Excellent service

XAVIER DIAZ 
Rating:
5.0

Customer did not leave a comment.

Lauren Younger 
Rating:
5.0

Customer did not leave a comment.

Tahirah Ross 
Rating:
5.0

Very smooth and great experience. Excellent customer service. Highly recommended.

Kara Fitzpatrick 
Rating:
5.0

Great friendly service. Best place to rent a UHaul.

BRIAN CORNELIUS 
Rating:
5.0

The customer service at this location was EXCELLENT. Professional, courteous, and accommodating. Thank you. I will be going to this location again.

Mark Valencia 
Rating:
5.0

Customer did not leave a comment.

Isabel Montano 
Rating:
5.0

Customer did not leave a comment.

Bridget LaCour 
Rating:
5.0

Good friendly service A++ will book again from this location.

Robert Ramos 
Rating:
5.0

Easiest and best U-Hual experience I've ever had!

Leslie Moynihan 
Rating:
4.0

Give a heads up that the parking is actually behind the facility on a residential street, just so they aren't circling looking for it the way I was! That's the only reason I'm not rating this Excellent. The people were above par, the location and ease of dropping of the truck? Not so much, so a head's up would be appreciated. :)

Jennifer Ramm 
Rating:
3.0

Very nice person helped me with the drop off.

Mario Coccia 
Rating:
5.0

Great service super clean van I will rent from them again

PAUL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Naren Sguigna 
Rating:
5.0

Customer did not leave a comment.

Lori Reyes 
Rating:
5.0

Customer did not leave a comment.

MANUEL GARCIA 
Rating:
5.0

Customer did not leave a comment.

David Knoedler 
Rating:
1.0

Had to chase down the first 10 x 10 truck show up and Noone is their to help me, showed up to the second one and only one person helping out and not attending me because he was working with his personal clients

luis Rios 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA CARDOSO 
Rating:
3.0

They were busy and didn’t help me so much. I didn’t take photos of mileage nor gasoline indicator nor truck. We asked nearest location but very previous evening we were told we would need to pickup another location

Robert Decker 
Rating:
5.0

Customer did not leave a comment.

Carol Barraza 
Rating:
5.0

Customer did not leave a comment.

Donte Dizon 
Rating:
5.0

Customer did not leave a comment.

Khishigsuren Nasanbayar 
Rating:
4.0

Very good service here

BRENT BOWERS 
Rating:
2.0

The man that was there was extremely rude didn’t give me any information on the truck didn’t follow any normal procedures that happened at other u haul. My boyfriend had to come and ask questions because he treated me so badly not giving any information. He didn’t tell me the truck was on empty. So many issues. I will NEVER use this neighborhood U haul again.

Teresia Franklin 
Rating:
5.0

Customer did not leave a comment.

Ivan Avila 
Rating:
3.0

Charge me appropriately? I went over the fixed milage and had to pay $20 but they wouldn't charge me? Or my payment wasn't being accepted. and when I called to try to make the payment (approximately a week later) customer service told me they couldn't do anything about it because there was no invoice until a few days later. Finally when I received an invoice to pay the outstanding fee, maybe 10 days after my rental, I paid it immediately to avoid any late fees. and a few days after, uhaul collection emailed me claiming I will owe $50.. adding the $30 late fee even though I already paid... I blame myself for renting a uhaul from somewhere other than an official uhaul rental location..

Angie Vidal 
Rating:
5.0

Nice person.

vanessa kanistanaux 
Rating:
4.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jody lindsay 
Rating:
5.0

It was amazing

Alec Matthews 
Rating:
5.0

Customer did not leave a comment.

Heather Stubbs 
Rating:
5.0

Customer did not leave a comment.

Judy Purne 
Rating:
5.0

Customer did not leave a comment.

Rod Lancaster 
Rating:
5.0

George was wonderful to me. Professional yet warm and personable. I would recommend this location to everyone and will always return here in the future ... and get a smog check, too! Thanks, George.

terri star 
Rating:
3.0

It would be nice to have a ramp on the truck or at least warn you it dies not have one.

Alicia Dimas 
Rating:
3.0

Didn’t have a Dolly available had to drive elsewhere to get one. He was nice enough to get me 5 mile credit since I had to drive somewhere to get it. Overall because of that the guy was nice and polite. If you need an appliance dolly don’t Come here go elsewhere.

Carolina Guerra 
Rating:
5.0

Customer did not leave a comment.

Judy Ruiz 
Rating:
4.0

Customer did not leave a comment.

Victor Macias 
Rating:
5.0

Customer did not leave a comment.

Rof Lancaster 
Rating:
5.0

Customer did not leave a comment.

DAVID KELLY 
Rating:
5.0

Great service. Nice people.

RODNEY LANCASTER 
Rating:
5.0

Good service

RICHARD ANDERSEN 
Rating:
4.0

easy in and out. Nice guy, no crowds.

BRIAN CORNELIUS 
Rating:
5.0

Overall a super efficient and satisfying process!

Dominic Gibbs 
Rating:
5.0

Customer did not leave a comment.

EMRE OZCAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top