Customer Reviews for The Short Stop
(Distribuidor de U-Haul del vecindario)

153 comentarios

5005 Summerville Rd   Phenix City, AL 36867

(334) 298-2830

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(334) 298-2830

5005 Summerville Rd
Phenix City, AL 36867

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Alexander D. 
Clasificación:
1.0

I was told to take a picture of the trailer. No one came outside and no paperwork was given nor was I asked to sign anything

Raymond F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yakira C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nickolas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan F. 
Clasificación:
5.0

The guy was great

Bruce D. 
Clasificación:
1.0

The truck was dirty had old French fries cokes and trash in the floor. It smelled even worse. The ac worked for a few minutes and then would turn off. Didnt go fast because it sounded like it was going to blow up..... had to wait 30 minutes on someone to get to store who knew how to fill out the paperwork..... I put gas in it to where it was when I picked it up and was still charge 22 dollars for gas.... VERY HORRIBLE EXPERIENCE!!!!

Marsha W. 
Clasificación:
2.0

The staff was not very familiar with the process and it took several minutes to get the pickup process started. The truck's front driver-side bumper was bent inward and looked like it might scrape the tire.

Alexander L. 
Clasificación:
3.0

Area is a little small, it's not bad, but it becomes a problem when there are more cars coming in and blocking the truck when trying to leave.

Andres O. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRENTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ta’zure T. 
Clasificación:
5.0

Excellent customer service

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
1.0

Ensure that additional equipment related to the truck is actually inside the truck. I requested a dolly, was charged for a dolly, NEVER RECEIVED A DOLLY, and then was charged again for not returning the dolly that I never received.

Rushton D. 
Clasificación:
5.0

He's awesome

jose H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herb B. 
Clasificación:
5.0

The owner was very nice and walked me through the process...unfortunately, we had to get a different truck from another location because we did not realize the 10 foot trucks did not have a ramp...we were moving a large refrigerator and freezer and were not able to use this truck.

Barbara L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terance T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gennifer A. 
Clasificación:
5.0

N/C

Timothy K. 
Clasificación:
4.0

prices are too high.

denis V. 
Clasificación:
5.0

I have previously used this location before and the gentleman that helped me was super nice and friendly!! Always a pleasure to work with !

Teresa S. 
Clasificación:
1.0

I talked to the associate before arrival. Upon arrival he told me that the dolly I requested was not available. Which he could've said on the phone before I got there. He said he would call another location and tell them I was on the way. I got to the second location and there was not a dolly available. The customer service was very poor. I'd never rent from there again!

Brittany P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loisa D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky S. 
Clasificación:
5.0

Nothing needed he was perfect and just in the right place. Will use this location many more times for trailer needs!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kem H. 
Clasificación:
4.0

This location was not easily accessible for my pick-up preference. Equipment was not ready for pick-up and I was detained longer for the trailer repair, but my pick up time was not changed. I was told that i could have a little extra time upon returning.

KATHY R. 
Clasificación:
1.0

Worst customer service and experience. Wouldn't recommend this place to anyone!!!

Parrishia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald W. 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael R. 
Clasificación:
5.0

She was very nice

Rick L. 
Clasificación:
5.0

Great people to help you with a u haul rental.

james E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
5.0

Very friendly staff willing to help with everything.

James E. 
Clasificación:
3.0

I was overcharged an extra day. I was charged because my drop off location was changed, because no one was at the original drop off location and I was instructed to go to Short stop, where I was charged and it was at no fault of my own. I am an 100% disabled veteran on a fixed income. I need my money returned

Rodney C. 
Clasificación:
5.0

The owner of the store is very pleasant to work with. Great service.

james E. 
Clasificación:
5.0

I have used uhaul several times. Custom information should saved to a profile. It would make rental a little faster.

lonnie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mikki A. 
Clasificación:
5.0

Add dolly's to the truck

Marta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tandi C. 
Clasificación:
5.0

Improve the customer service at the call center when I called the agent, she showed +1-800-468-4285 no empathy but the location. Made up for it with how professional and personable they were will be recommending this location in the future!

patrick F. 
Clasificación:
5.0

Gentleman was very friendly. I would certainly visit his shop to rent again!!

obie K. 
Clasificación:
1.0

I checked in online and got the truck which was nice but when I got it the appliance dolly was not available. I had rented the dolly four day prior and paid in full. Clerk was not helpful at all and never got the dolly.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gina K. 
Clasificación:
2.0

The cashier had to ask my son to get on the computer to help her input data for the transaction as she couldn't figure out how to do it. She also had to make multiple phone calls to her manager to get help. She also told us at the start of our conversation that there would be a dolly or hand truck included with the rental. We didn't find out that there was no dolly until completion of the transaction. I had to go and buy a dolly at the local hardware store. She clearly needs much more training.

kim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gracie J. 
Clasificación:
3.0

I reserved a 15 foot truck and was called the morning of pick-up and told they only had a 10 foot truck. Since I was in a bind and couldn't look for anything else, I took it. Since I was not counting on a smaller truck, I went over on my milage and had the truck longer than I wanted it. When the bill came, I was charged for the original 15 foot truck and for having the truck longer than what I specified.

robert N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeremy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina J. 
Clasificación:
3.0

I made a reservation about ten days in advance at a location that was closer to my residence. The day of my move, at the time I was supposed to be picking up the truck and after everything had already been planned, I was notified that my reservation had change almost entirely. My truck was a different size and the location was an additional 30 miles (about a 45 minute - hour drive) away in another time zone. This threw off the entire moving plan from the timing to the budget (for additional gas etc). I appreciate that this was an incredibly busy time for uhaul in that area but I feel like if the reservation I made was unavailable I should have been notified in a relatively reasonable time frame so as to plan accordingly.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe G. 
Clasificación:
3.0

Originally we were told that we couldn't drop the truck off after we had already spoken to someone that told us we could.

Rodolfo H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Melinda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janae B. 
Clasificación:
3.0

No help was offered with un-hooking or locating trailer and no receipt or confirmation of return was provided. Just told to leave it outside.

Carl S. 
Clasificación:
4.0

It was a little slow confirming everything, even after express login.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
3.0

It took a long time to complete the rental process because the facility is a convenience store with only one person working.

KAMELAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELANIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gracie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

john F. 
Clasificación:
4.0

transmission was slipping and the light inside the trailer would not come on.

Perry C. 
Clasificación:
1.0

Stupid company charge my card twice

Terrance L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Najeeb S. 
Clasificación:
5.0

Keep the same. Awesome

Roderick H. 
Clasificación:
5.0

One word( OUTSTANDING) well maybe two wrds.

ricky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashica B. 
Clasificación:
5.0

Great Service not a long wait. Everything was fast paced and done in a professional manner.

sabrina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Beth D. 
Clasificación:
5.0

I had a great experience with U-Haul! Very satisfying!

WINSTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda K. 
Clasificación:
5.0

Nothing! All-Around EXCELLENT Service.

Lee W. 
Clasificación:
5.0

The customer service I received was outstanding. Mr Patel will definitely be receiving my business in the future!!

Sherry B. 
Clasificación:
5.0

My experience was very positive and professional....I would not change anything....My rental was ready and available on a short notice .....I will recommend this location to everybody!!!

SHERIKEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY M. 
Clasificación:
5.0

Nice agent

wanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
4.0

Tank was low. If you are going to charge 3 to 5 dollars a gallon to the previous customer then put the gas in there. Especially if you are a gas vendor. Everyone who rents are at the beginning of a busy stressful day.No one wants to pull out on a low tank in a vehicle that gets poor gas mileage. Overall experience was good though.

Gerald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCHIE S. 
Clasificación:
5.0

The shop owners at this location were wonderful - great customer service. When I booked this rental with Leslie at Barnyard Antiques in Phenix City, I received outstanding customer service. She spent a great deal of time with me and answered all my questions. She represents U-Haul extremely well.

kerri B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabrielle B. 
No se han enviado comentarios para esta ubicación.

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