Customer Reviews for The Security Store Inc
(U-Haul Neighborhood Dealer)

999 reviews

114 Mount Vernon Ave   Mount Vernon, NY 10550
(S Terrace Ave)

(914) 665-5548

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(914) 665-5548

114 Mount Vernon Ave
Mount Vernon, NY 10550
(S Terrace Ave)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Two days before my pickup I change my reservation from a 15ft - $2,100.00 to a 20ft - $3,800.00 YOU REALLY SHOVE IT UP MY ASS!!! Is this a good business model?

AARON C. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Great customer service, he was nice and friendly

ebony S. 
Rating:
5.0

All's was well when I came there, and I will do it again if or when needed.

JANET C. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Nothing

Charles P. 
Rating:
1.0

This location need to explain better on everything. Was my first time renting a U-Haul van . They just ask for your credit cards and they know how swipe but not anything u need to know . I understand everything is on paper but for some people is better to tell in person. I didn't know how anything works.

Patrick A. 
Rating:
5.0

Excellent service and super fast . Crew made it easy for us . Thank you

ROMEL M. 
Rating:
4.0

Misinformed about my rate and ended up spending more money.

Tylik S. 
Rating:
3.0

The truck broke down. The transmission blew. The truck had to be towed the last 117 miles to its destination. U-Haul did the right thing by towing it but that truck should never have been allowed off the lot.

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

princess F. 
Rating:
5.0

Customer did not leave a comment.

Staceyann S. 
Rating:
5.0

Customer did not leave a comment.

Kurtis S. 
Rating:
4.0

Customer did not leave a comment.

CAROLYNWENDY-ANN T. 
Rating:
5.0

Customer did not leave a comment.

Myrna G. 
Rating:
5.0

I have rented several times from this location and will be renting again. The manager is courteous, friendly, and professional! Excellent experience and would recommend this location to anyone looking for great service and clean trucks.

Rose M. 
Rating:
2.0

Location had very little available. It was difficult maneuvering the truck out of the small lot. Didn't even look like a U-Haul site as indeed it wasn't. It was a store that sold toys.

tara H. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Very friendly staff with alot of experience

Devaro O. 
Rating:
1.0

Van was filled with cockroaches. Disgusting. Had to throw away all of my belongings and clothing i had in van

BRIAN M. 
Rating:
4.0

The only thing was the service connection was bad.

kiinard G. 
Rating:
5.0

Customer did not leave a comment.

Nichola S. 
Rating:
3.0

Customer did not leave a comment.

larry M. 
Rating:
4.0

Improve the app. I had a difficult time checking in through the app. Thank you.

Miguel H. 
Rating:
4.0

New computer systems. Very slow system. But overall good place to do business at.

JAMAL M. 
Rating:
5.0

Customer did not leave a comment.

Ovais A. 
Rating:
5.0

Again. Very quick and easy. Staff were very nice.

Lorna L. 
Rating:
1.0

Everything

MARCELL C. 
Rating:
3.0

Customer did not leave a comment.

Janet F. 
Rating:
4.0

Customer did not leave a comment.

Lorana M. 
Rating:
4.0

Customer did not leave a comment.

MARVEL A. 
Rating:
5.0

Make after hours return a little simpler

CHARLETTE F. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
2.0

Very unprofessional, no help at all when the truck wouldn't start

ronny P. 
Rating:
5.0

Customer service is excellent. A very nice staff

doug B. 
Rating:
5.0

Customer did not leave a comment.

LIRON Z. 
Rating:
5.0

Everything was great

Alice P. 
Rating:
5.0

♥️♥️♥️

FELIX R. 
Rating:
4.0

It would be nice to have a brighter light in the yard at nights. It was a bit after nine and I wanted to check in the truck; but being alone and a woman's at night I did not feel comfortable doing so because of the lights, being so dull in the yard. having to stand outside alone while checking in. Everything else was ok.

DATHL M. 
Rating:
3.0

when returning the uhaul, make the process less time consuming. Several times I returned truck and wi-fi was an issue or the uhual site is down. Picking up the truck on the mobile app is easier. Dropping off truck should be similar process.

Dionne L. 
Rating:
4.0

Customer did not leave a comment.

KERENEOLIVET E. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Excellent Service , Great Customer service and service was Fast . Thanks Guys at The Hobby Store

Mahendra M. 
Rating:
4.0

Customer did not leave a comment.

dionne L. 
Rating:
5.0

Love this place!

LIRON Z. 
Rating:
5.0

Great

JORGEA C. 
Rating:
3.0

Improve customer service.

Billie-Jo O. 
Rating:
5.0

Best location I've ever visited. Great people!

LIRON Z. 
Rating:
2.0

Find Different People Who Care I Couldn't Download A Link To U-Haul And Immediately They Told Me They Couldn't Rent Me A Truck. Get A Better System For Customers That Can't Afford A Samsung Phone Like Me . U-Haul Sucks, I'm Telling Everyone Not To Ever Use U-Haul.

John C. 
Rating:
1.0

My name is Noel Hunter, I live in Queensland Australia, you obviously have screwed up your customers email address with mine

noel H. 
Rating:
3.0

Check in was smooth and without incident. They were understanding when I called them to say I'd be late in returning due to weather conditions.. overall a good experience.

Ana R. 
Rating:
5.0

keep up the good work that your guys are doing 👏

TYRONEM F. 
Rating:
5.0

Great customer service

SHERONIE D. 
Rating:
4.0

Very professional

Atta A. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
3.0

Customer did not leave a comment.

Larissa Yumi F. 
Rating:
1.0

Over charged

Latchman I. 
Rating:
5.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Great location

LIRON Z. 
Rating:
5.0

Very happy at this location. I recommend

LIRON Z. 
Rating:
5.0

Good people

LAVERNE B. 
Rating:
1.0

My bill was a disaster. Jason didn't handle the situation correctly. No one was willing to go above and beyond to resolve the issue. Terrible customer service. Never again.

Dezanza F. 
Rating:
1.0

Customer did not leave a comment.

Sebastian L. 
Rating:
5.0

There internet was down due to an unforseen circumstance but everything worked itself out. I was able to get the move done in record time!!! Thank u soo much exceptional service will definetly use the services again and highly recommend.

Nathalia C. 
Rating:
5.0

My experience at this location was great. Their customer service was great.

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
1.0

They are not friendly minded & they didn't know how to handle the customer. In one word this lock is worst.

mohammad I. 
Rating:
5.0

Customer did not leave a comment.

JUDY J. 
Rating:
3.0

I didn't receive a receipt in the email as promised, nor the balance refunded back to my account.

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

juan L. 
Rating:
5.0

Customer did not leave a comment.

Nickeshe P. 
Rating:
3.0

I used the self check in option so I didn't go inside but the parking lot was full, we had to park it in the driveway going into the location. Otherwise it was a very clean parking lot.

Amanda S. 
Rating:
5.0

Maybe you guys can offer discounts and other incentives for regular customers and discounts in accordance with distance.

MICHAELLEE F. 
Rating:
5.0

I was satisfied in all areas

Vedella A. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Very nice service

ZINAL E. 
Rating:
3.0

Customer did not leave a comment.

HONIKE M M. 
Rating:
1.0

No furniture dolly on site. Despite having one in my cart. When I told the man he laughed at me and said you would've went somewhere else over a furniture dolly? Had to throw out two pieces of furniture never going to Uhaul again. Only Home Deport moving forward

Sandra I. 
Rating:
1.0

Very rude and racist attendant.

CHARLENE G. 
Rating:
4.0

Experience was above average, but he didn't have furniture dolly in stock and I had to take an appliance dolly. It was also difficult to get internet service to upload license and info for uhaul website inside the store if you had tmobile. You had to go outside to get a connection. This was quite annoying and was not his fault. They should contact tmobile to ask for a check of tower availability in the area because it can affect this business.

rennetta R. 
Rating:
5.0

Unsafe truck. Door wouldnt close. Did the job but needs updating

Frank C. 
Rating:
5.0

To Jason (I believe is the correct name): I received great service at this U-haul location as well as on the telephone. They are professional and amicable. No pressure and kindly answered questions as it was my first rental. The van was clean, ran well and economical with the gas usage. I have only one negative; corporate should install wi-fi inside the building so that customers can complete the rental process inside as it was difficult to do outside the facility. Otherwise, 114 Yonkers Avenue and Jason represented U-haul very well. I plan to use them any time I need a rental. Rose Martinez, recent customer

ROSE M. 
Rating:
5.0

Great service

Liron Z. 
Rating:
3.0

The self-service check-in needs to be improved. I was overcharged because I thought I completed the process because, in the end, It said thank you, There was no indication that the process was not completed.

Huriya L. 
Rating:
3.0

Customer did not leave a comment.

Jai S. 
Rating:
3.0

Customer did not leave a comment.

Aboubacar D. 
Rating:
4.0

The Store understood my moving needs.

Anthony G. 
Rating:
1.0

Very dark sketchy location, left truck over night and they didn't even bother to look into their records for previous damage photos prior to me renting this vehicle and tried to bill me an additional $311.00 on top of my charges. I never received a phone call about the charges only a email already billed and taken from card left on file. Had to call the original Uhaul location where I rented from and they had the damages listed prior, be careful with these scammers at this location they will try to charge additional without doing the legwork to see if damages were already there!

Erica J. 
Rating:
3.0

The lot was too small. Had to squeeze the truck in it

David G. 
Rating:
5.0

Keep up the great work

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
1.0

The uhaul owner charge me a cleaning fee when the truck was returned the same i received it.

Annabelle B. 
Rating:
1.0

Truck had driving problems equipment wasn't in truck

Shai H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T. 
Rating:
4.0

Convenient Location and very accommodating

Craig T. 
Rating:
1.0

Please do not let your trucks to be rental out in this location. The owner is a scammer. He charges you to park your car. He claims there is garbage inside the truck so he can charge you $25. He is corrupt and extremely disrespectful. I WOULD NEVER ENTER THIS STORE AGAIN! Next time I rather go to Penske to rent a van. You lost my business. I rented from Uhaul several times last month at the Yonkers location and was very satisfied until now.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Great service, friendly atmosphere

Aquita S. 
Rating:
4.0

Having furniture pads and covers

misty T. 
No reviews have been submitted for this location.

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