Your equipment is old. it would be nice to have a usb outlet in the truck. we were happy that it made the whole trip and the tires didn't blow..they were pretty worn. Gracias.Dean L.
Customer Reviews for The Rustic Roost
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It wasn't obvious where the location was. It was inside an antique store without clear signage to direct you where to go.Jason M.
Hard to find. But a very cool shop. Told them my issues and they suggested I call dispatch. I did. I called multiple times and it would just stop after the "this call will be recorded". After my 5th attempt I got through. All dispatch did was document what happened. They didn't give me any sort of discount for faulty equipment and charged me for overage on mileage because I had to drive 45 minutes to get to the drop off location. Dropped off a trailer near the location the day before. But the guys at this location were nice.John S.
El cliente no dejó un comentario.Jasmine P.
Center was closed at drop-off. Parked truck in lot, ensured was clean and fueled, took photos, locked truck, and placed key in drop box.Dustin P.
El cliente no dejó un comentario.Amanda K.
Getting in the tiny little parking lot was difficult. It doesn't even look like a uhaul location. But the man helped us and was very helpfulStephan K.
El cliente no dejó un comentario.William C.
Personnel at this facility was very nice, but didn't seem to be the most knowledgeable about equipment. There was a minor mistake with our rental period that was quickly fixed, but could have been avoided with a bit more experience.Ian N.
El cliente no dejó un comentario.Dale V.
El cliente no dejó un comentario.Zack T.
El cliente no dejó un comentario.Joseph P.
No problems here. I did get charged for not having the pads, but the person here couldn't know that I didn't get them in the first placeFilipe S.
El cliente no dejó un comentario.Alexander J.
El cliente no dejó un comentario.Shawn A.
El cliente no dejó un comentario.MaryAnn W.
Very kind, knowledgeable and efficient. Probably the best uhaul experience I have ever had!Norine C.
El cliente no dejó un comentario.John H.
Your website say 600 mpg and I was barely get 350 mpg and spend over 900$ on gas I won't be using uhaul to move back to Colorado from Wisconsin. Plus getting screwed over about the level of gas when I got it to I received the truck at half tank and the said they gave it to me at 3/4 and I definitely didnt get it at the because they change the pick up location the day I was suppose to pick it up so I got screwed out of money and had to pay 90$ for the difference. So much for saving money on gas.Michael K.
El cliente no dejó un comentario.Michael D.
Could use a bigger sign out frontTheyWalter H.
Truck was dirty when I got it and I still had to pay for it to be cleaned outVanessa C.
Don't cancel reservations when a customer adds equipment that is not available. Shouldn't even have the option to add it.PHILLIP G.
Not the best part of town.Valerie L.
Very accommodating even though I didn't have a reservation. Gracias.kevin E.
El cliente no dejó un comentario.JOHN D.
Very helpful!!! Worked with me and my moving delays!COLLIN N.
El cliente no dejó un comentario.Hardik G.
In the back of a store. Wasn't sure if I could just leave the trailer there. The app didn't specify so we just unhooked the trailer and took pictures.MATTHEW L.
Have the snow cleared around the trucks.Alexander M.
Quick onsite registration and friendly, efficient service at the location. Good handling and efficient vehicle.JANE P.
El cliente no dejó un comentario.TEGA WENDE CAMIL N.
The lady there is very knowledgeable, and helpful Very happy with the serviceMARCO A.
El cliente no dejó un comentario.MICHAEL N.
Easy to returnLauren S.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.CYRES P.
El cliente no dejó un comentario.barbara M.
We shouldn't have been charged for gas. Returned w more gas than when we picked it up. No equipment--blankets, dollies, etc--available. We reserved in Hays and had to drive an extra hour to get the truck (not a big deal but disappointing)Jon and Danni E.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.TYLER F.
El cliente no dejó un comentario.JORDAN A.
El cliente no dejó un comentario.JUSTIN S.
El cliente no dejó un comentario.Gretchen S.
El cliente no dejó un comentario.JO ANN T.
Nice guys. Easy location.Cesslie P.
El cliente no dejó un comentario.DEANNE C.
Our truck was parked behind a truck that was just dropped off. If we hadn't arrived THAT MINUTE we would not have been able to take our truck.Terry S.
El cliente no dejó un comentario.LINDA R.
El cliente no dejó un comentario.Kevin B.
This is an antique store that deals with U-Haul on the side. I would rather been directed to a regular U-Haul store. They helped and took care of us with out problems.Roger C.
Could not find it. Located in a used furniture store Girl wasn't clear how to check truck Received no confirmation that I had returned truckFarrell C.
El cliente no dejó un comentario.MELINDA F.
El cliente no dejó un comentario.MIGUEL P.
El cliente no dejó un comentario.Jill S.
El cliente no dejó un comentario.Nikki P.
El cliente no dejó un comentario.MICHAEL S.
Answer your phone at 7 pm when a customer calls for helpJoseph D.
The location in down town was advantageous, so comparing the small location to others wouldn't be fair.DAVID T.
This place was super tiny and there was basically no where to park a 26' truck. This would have been a fine location for other sized trucks but you need to make sure you send the biggest trucks to other drop off locations in Colorado Springs. Parking the big truck at this location for drop off was a nightmare. The woman working there was very nice.jake W.
El cliente no dejó un comentario.MATTHEW R.
El cliente no dejó un comentario.Michael R.
Terribly difficult to get a hold of.Aviana E.
El cliente no dejó un comentario.RICARDO Z.
El cliente no dejó un comentario.WILLIAM HOWARD C.
Small space in a congested area but great service. All was ready to go when I arrived and were very patient when I had to scramble to find my hitch. Great service.RODNEY JESS W.
El cliente no dejó un comentario.Mike Y.
Small and overcrowded lot.CHRISTOPHER S.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.RODGER C.
Helpful and pleasantGlenda H.
El cliente no dejó un comentario.YALITZA G.
I had to drive around 2 wild fires and got charged for extra miles. I assume they would hAve preferred me not to drive through the closed highways but still were happy to charge me an extra $185. Do not recommend.Rebecca L.
Your online customer service sucks. Worst I have ever had with your company.DAVID B.
El cliente no dejó un comentario.ERIC K.
El cliente no dejó un comentario.JOEL M.
El cliente no dejó un comentario.SETH O.
You have a flaw in your system. You changed my pick up location without proper follow up. This change should have been made at first contact. You trapped me into an over 4 hour detour. Unacceptable. I've used Uhaul for 40 years. Never had this problem before.MYLES R.
El cliente no dejó un comentario.THOMAS E.
I was confused initially as there were no signs indicating I could rent my uhaul there. Also the truck was so close to the others I couldn't walk between them. I was worried about pulling out of the parking lot. Otherwise, friendly employee who pulled the truck out for me and was very professional.REBECCA B.
Excellent service! Quick check in and check out process. Super friendly staff, and very clean equipment. Will definitely recommend to others, and use this location again!Tad V.
El cliente no dejó un comentario.Gregory H.
Mirrors didn't adjust and windshield wipers just smeared rain across windshield making it very difficult to see.Kevin G.
Doesn't open until 10, so plan on 24/7 self checkout. Truck didn't have our furniture blankets, but we were able to get them.Stacy C.
El cliente no dejó un comentario.MELVINA B.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.ROSLYN B.
They didn't have good wifi, and were just a little disorganized. It was ok, just average. Easy to get our stuff, just didn't seem to know how to help.SUZANNE G.
El cliente no dejó un comentario.TERESA G.
El cliente no dejó un comentario.VICTOR Y.
El cliente no dejó un comentario.James H.
It was okay and staff was friendly and provided positive assistance.WILLIAM S.
The unit wasn't ready on time Trash and dirty boots left in Gas light was on when received Was returned that way and still charged??? No credits were given for all the inconsistenciesDanielle P.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.CHAD S.
Very hard to get into and out of. The young lady there was very polite and friendly, however.ALDON G.
Very nice people and very helpful.CHRISTIAN R.