Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)

167 reviews

1460 Ann St   Montgomery, AL 36107

(334) 613-7571

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 613-7571

1460 Ann St
Montgomery, AL 36107

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry Skaggs 
Rating:
5.0

Customer did not leave a comment.

nipul patel 
Rating:
5.0

I never went inside the location or talked to anyone , it was online return only and never talked with any personnel but it was quick and simple .

Tim Silmon 
Rating:
5.0

Customer did not leave a comment.

Ikyma Thomas 
Rating:
4.0

ok

bobby skelton 
Rating:
5.0

Customer did not leave a comment.

Jasmine Blue 
Rating:
5.0

I was throughly impressed with this location. I wasn’t impressed with the online process for booking reservations. It doesn’t give you all the necessary information.

Deborah Huffman-Lewis 
Rating:
4.0

Customer did not leave a comment.

Cenora Thomas 
Rating:
5.0

Your customer service takes care of everything!

Lucus Banks 
Rating:
1.0

Customer did not leave a comment.

DeAndre Perdue 
Rating:
5.0

The U-Haul customer service agent was nice and very easy to talk to showed great customer service skills. Would use there service again.

coutney hill 
Rating:
5.0

STAFF WAS VERY FRIENDLY

Shannon Anderson 
Rating:
4.0

Have someone available for check in return during morning returns. I had to wait until someone got there. Business hours are posted open up @ 08:30. No one was there until 09:15.

Barry Purdie 
Rating:
5.0

The Uhaul provider was kind, thorough, and the return process was simple and seamless. Loved the check out on my phone

Sharanna Brown 
Rating:
5.0

Customer did not leave a comment.

Tymesa Wilson 
Rating:
3.0

We rented a 10’ truck, drove it 800 miles with no problems. The truck was new, clean and drove surprisingly well.

Matt Hudson 
Rating:
4.0

Customer did not leave a comment.

Jeff MCFarland 
Rating:
3.0

Customer did not leave a comment.

Allen Robinson 
Rating:
5.0

Request a refund on my mileage overage charge. I drove an extra 20 miles on 6/28 when I ordered, picked up, and drove home a uhaul ramp trailer only to be called back to the store as I was given an in town rental instead of a one way rental. This took over two hours and mileage/gas for a 20 mile round trip for the 26’ truck.

Jeffrey Movsesian 
Rating:
3.0

Customer did not leave a comment.

LEGARIAN COLLINS 
Rating:
4.0

Customer did not leave a comment.

Ashley Gorum 
Rating:
4.0

Customer did not leave a comment.

Dylan Peters 
Rating:
2.0

Truck needed a tune up wouldn’t go past 5-10 mph and was shaking and making a loud noise. Someone left their id and you can tell it wasn’t cleaned out for next use.

Kiahna Smith 
Rating:
5.0

The trailer worked well for our family goals to accomplished. Do you have a larger trailer for the next time. The customer service representative was excellent!

Kathy Harris 
Rating:
5.0

Customer did not leave a comment.

Deshon Perryman 
Rating:
2.0

Did not have all equipment I had requested available. They said I could try to find it at another location—not acceptable. My reservation was not last minute. I was not charged for items, but sure did need them.

Eileen Mitchell 
Rating:
3.0

Customer did not leave a comment.

grant culliver 
Rating:
5.0

Customer did not leave a comment.

Chanetrice Bullock 
Rating:
5.0

Customer did not leave a comment.

Gretchen Turner 
Rating:
3.0

I am concern about the ladies protection in that location.

Henry Williams 
Rating:
5.0

Customer did not leave a comment.

ROSIE ASHMAN 
Rating:
5.0

Customer did not leave a comment.

lateshia provitt 
Rating:
4.0

Great customer service

Billington Garrett 
Rating:
5.0

Nothing

Karen Davis 
Rating:
5.0

Customer did not leave a comment.

katdreca Tucker 
Rating:
5.0

Customer did not leave a comment.

Dionne Bibbins 
Rating:
5.0

Customer did not leave a comment.

rosetta davis 
Rating:
3.0

Customer did not leave a comment.

Dana Stanford 
Rating:
4.0

Customer did not leave a comment.

William Wade 
Rating:
3.0

Customer did not leave a comment.

chautsey hood 
Rating:
3.0

No one was on site.

Barbara Couch 
Rating:
5.0

Great customer service!! Thank you for making a hectic day better

Dederic Tyson 
Rating:
3.0

Customer did not leave a comment.

David Huneycutt 
Rating:
5.0

Customer did not leave a comment.

Trinettte Gordon 
Rating:
5.0

Customer did not leave a comment.

Lemuel Taylor 
Rating:
1.0

Customer did not leave a comment.

kim pender 
Rating:
5.0

Place the drop box in a better location. Had to reach over thorn bush. Designate parking options and office locations.

MARCUS CANNON 
Rating:
5.0

Customer did not leave a comment.

Charles Hooks 
Rating:
4.0

Customer did not leave a comment.

Bryanna Brooks 
Rating:
1.0

The worst! Someone could jace advised that they would be closed. I arrived 20 minutes before my appointment and I to call another location for help. Plus, the equipment that I paid for was not inside. So. I had to rent again

Shawn Robinson 
Rating:
2.0

Better customer service

Neal Mehrotra 
Rating:
4.0

Customer did not leave a comment.

JASON DEAN 
Rating:
5.0

The drivers side turn signal light was out , but otherwise I will definitely use again

Kamilah Newsome 
Rating:
5.0

Customer did not leave a comment.

Patrick Dutton 
Rating:
3.0

Customer did not leave a comment.

Listasha Avery 
Rating:
5.0

Loved the staff she was very friendly and helpful

prenilla hooks 
Rating:
5.0

Customer did not leave a comment.

Anthony Perry 
Rating:
5.0

Equipment clean but truck made loud noise while I drove it.

Mable Elliott-Jackson 
Rating:
5.0

Customer did not leave a comment.

Jerry Pasley 
Rating:
5.0

Customer did not leave a comment.

Arthur Rousseau 
Rating:
5.0

Customer service was outstanding - truly top notch. Only suggestion would to have swept out dog hair from cab and maybe air fresh bc it smelled smokey. That being said, the friendly + helpful customer service made up for that! Thank you! Stephanie and Martin Christie

Stephanie Christie 
Rating:
5.0

The service at River City Investments was excellent!

Tammy Prickett 
Rating:
2.0

Made reservation several days in advance. Upon pickup, they had none of the additional items available (furniture pads, appliance dolly). Trailer had to get new tire while I waited as well. Then, an hour after pick up, my credit card was flagged for fraud as a $5,050 charge was attempted. This was a new card and only Place used was this location.

James Tett 
Rating:
5.0

This location as exceptional. When another location said they didn’t have the proper equipment a call to River City Investments quickly resolved our problem and they had the necessary equipment. Very professional, polite, and efficient in completing our order.

James Miller 
Rating:
5.0

If you want to be treated with respect and Curtis, please use this U-Haul, they treat you right 👍👍▶️▶️

Margaret Gissendaner 
Rating:
3.0

The individual(s) that rented the truck before me had a dog(s). The truck had dog hairs all over the seat and dash. The windows were dirty from the animals licking it.

LASTAVIA FOSTER 
Rating:
5.0

Customer did not leave a comment.

Stephen faulk 
Rating:
4.0

Customer did not leave a comment.

Derrick Johnson 
Rating:
3.0

Customer did not leave a comment.

Josh Lane 
Rating:
2.0

Don't refund instead of fixing an order if it's not nessary nearly ruined our trip.

Seth Dyess 
Rating:
5.0

Customer did not leave a comment.

rufus washington 
Rating:
5.0

Service was great!

Ron Pierce 
Rating:
3.0

This location is in a bad or unsafe section of town and very scary at night when trying to drop off a truck and go through the online process of checking in the truck.

Michael Hunton 
Rating:
1.0

No one at the location to check me in. Had to go back to location to turn in key

PATRICK HOYEM 
Rating:
2.0

The truck I reserved online was not on lot. I did get a bigger van for same price. Truck was unwashed from last renter. Truck was dead on empty when I picked it up. I then had to hunt a gas station since I was in an unknown part of the city.This took an extra 45 min out of my rental time and travel time. The jack in truck was mounted loosely. Lots of banging while driving. I returned truck at 3:45 and waited 20 min for someone to answer door. No one ever came. I left key in after hours box. I tried to rent a utility trailer on line. None close to me were available. However, the many Uhaul lots I passed during the day had the trailers on lots. None showed up online available, Many problems with web site. After 3 attempts to pay, site would lock up. I was surprised when I got a text confirming my reservation, Also, my receipt shows $10 extra charged to my card. Unkown what this was for. I bought the $10 ins coverage. There was an extra $10 charged for reason unknown to me. I did not call or question,

WILLIAM CHAPMAN 
Rating:
3.0

I was distressed that no appliance dolly was provided by this site.

Daniel Braud 
Rating:
5.0

Customer did not leave a comment.

kendrick thomas 
Rating:
1.0

The truck was full of purple glitter, not cleaned out. Didnt have any of my dollies I paid to have rented. The mobile check in is terrible, pictures dont want to load. Took forever.

David Foster 
Rating:
4.0

Customer did not leave a comment.

Robert Newsom 
Rating:
5.0

Customer did not leave a comment.

Mayra Pangborn 
Rating:
4.0

Customer did not leave a comment.

Alyssa Woodham 
Rating:
3.0

Customer did not leave a comment.

Dennis Bramlett 
Rating:
3.0

Customer did not leave a comment.

Dennis Bramlett 
Rating:
4.0

Needed help loading the trailer onto truck so had to use the ladies in the office. That was the only negative that there wasn’t anyone to help with that.

Amy Chapman 
Rating:
3.0

Please have items requested in the truck for those that pickup after hours with the mobile app and 24/7 share.

Breanna Chess 
Rating:
4.0

Customer did not leave a comment.

david shepheard 
Rating:
3.0

Not sure I had no problems

Margaret Gissendaner 
Rating:
2.0

Convenient but unnecessary location

Anthony Kim 
Rating:
1.0

I was charged 3 separate times had to call “customer service” twice to get the issue “partially” yes partially resolved, still waiting on the supposed refund back to my 2 banks hopefully I get my money back seeing how I’m suppose to move in my house but I now I gotta wait for the reversal for some reason their system was down. Can’t really fault the location but just Uhaul I’ve been renting with you guys for years but it’s cool. Maybe Penske next time.

teiquan Mack 
Rating:
1.0

No one was there when we returned the trailer.

Janet Allen 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WOMBLE 
Rating:
5.0

Customer did not leave a comment.

Clarissa Caldwell 
Rating:
5.0

Professional, patient and caring manager!

Sharon Coprich 
Rating:
3.0

The back of the truck had a puddle of water, debris, and roaches. I saw roaches on the truck when I was drying the puddle and sweeping. I thought I killed all of them. I have unpacked my things I am finding roaches in my boxes. There was a quarter gas in the tank. Yes s received a credit for 14.88 but it was an inconvenience to have to go to a gas station with a 20 foot truck as soon as I picked it up. My destination was out of state.

Andrea Butler 
Rating:
4.0

Customer did not leave a comment.

George Abner 
Rating:
5.0

Simple and easy return after the online pickup was done.

Chasity Alfred 
Rating:
3.0

Rating might have been higher if it had been open when I returned the truck and had interaction with the staff. Since there doesn't seem to be a place here, I'm making one to ensure I give credit to the online staff who helped me with the return since I was returning early and the place was closed.

KRIS SULLIVAN 
Rating:
1.0

Vehicle was given to me a mess. Was leased to me under another name.. Was not given paperwork.. Had me arrested saying I stole the vehicle. Then took illegal pictures of me getting my things out when I told him not to.. Called me well over 30 times in 1 day.. Violated CFPB laws, threatened me with legal action, harassed me with texts, held my medication from me (my blood thinners), withheld my client files from me that were left in the van when police towed the van, humiliated me saying that i was living in the van when it was my last load of things to move ie. Mattress, client files, medication, all my personal belongings, my clothes. As well as threatened to throw away my belongings in the van when there is a law against that.. Please contact me at 2052172306

Edward Thomas 
Rating:
5.0

Rental pick up cut off time was 12:00 noon, I showed up 15 minutes late due to traffic but Rufus Washington Jr. took time out of his Saturday to stay and get us on the road. The process was quick and easy. I highly recommend this site to rent a UHaul from Mr. Washington!!!!!!!!! Thanks a ton again Rufus!!!!

Kurt Smeltzer 
Rating:
2.0

All windows were filthy inside and out, AC was broken, and the cargo area was very dirty (hope the previous renter was charged the $25 service fee).

Bruce Skidmore 
No reviews have been submitted for this location.

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