They were extremely rude and unprofessional.Joseph B.
Customer Reviews for The Reynolds Trust
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BANKOLE S.
They were short and snippy. Wouldn't give me a final receipt. Said they just email it. When I got the email, I was charged for an extra days rental. When I called to get it fixed they said I'd have to call customer service at uhaul. Finally after 1 week and 2 days, I got the matter taken care of.John W.
I was very displeased with the equipment. It was not suitable to haul the vehicle i described when making my reservation and resulted in damage to the undercarriage of the vehicle. I was forced to drive the vehicle I was planning to haul and haul another. Due to the time and me leaving town, I was unable to make any arrangements. I trusted the online reservation system when I entered the vehicle. I have hauled this same vehicle with equipment from Budget and Penske and never had problems. I will not rent from uhaul again.JOSEPH E.
Very, very poor customer service with this location. We will not rent from them in the future.Paul H.
El cliente no dejó un comentario.TANYA M.
Truck didn't work well. I had tried to call roadside assistance multiple times and gave up. Couldn't use the truck at full use and still paid full price for itBruno R.
Chin was excellent. He guided me through the process even though the office was closed. That was very kind. He walked me through the process with the app and ensured everything was in place. When I returned, a warm lady greeted me and was kind and thoughtful. This was a great experience for me and my family who are new to the area.Desmond H.
El cliente no dejó un comentario.MARGARETT H.
El cliente no dejó un comentario.ALVIN E.
El cliente no dejó un comentario.MICHAEL F.
Janice was great to work with!CHAD C.
Very helpful employeesJAMES W.
El cliente no dejó un comentario.BRIAN B.
I feel that they are engaged in questionable business practices. In fact, I will be filing a formal complaint against with them Uhaul. I will provide photo evidence that proves my case. I understand we can all make mistakes from time to time; but what bothered me is that, when I offered to show them that they made a mistake in charging me for the gas, they simply said, "you can bring it if you want to."SAMWEL O.
The owner called me the day before to inform me everything was good & did a fantastic job. I wouldn't change a thing.KARIE LYNNE H.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.BENJAMINWEST L.
Excellent customer service, my equipment was ready when I arrived. The return process was excellent.CHARLESROBERT H.
El cliente no dejó un comentario.JONATHAN R.
This location was really close to my In-laws home to help move the storage we had. Great costumer service.Norbert S.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.Omer A.
Amazing customer service!!! 2nd time renting a truck from this place!!Marco C.
El cliente no dejó un comentario.CYNTHIA P.
Perfect service, I would recommend my friend to comeJINGYI C.
El cliente no dejó un comentario.MADISON H.
Better signage for entry would be helpful. The office is next to another business and that entrance looks like the more likely place to enter. There is a handwritten sign indicating UHaul office is through the gate but not very prominent. Then again, we found it...CHARLOTTE ANN B.
El cliente no dejó un comentario.ANDREW M.
El cliente no dejó un comentario.JEFFERY P.
El cliente no dejó un comentario.GENE EDWARD M.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.CAMILLE K.
This was THE WORST EXPERIENCE EVER!! The store that I was to rent from was CLOSED! I had to get on the phone and I'm so glad the young lady that answered truly represented your company well. She directed me to the location I eventually rented from. The rental agent was also a credit to your company. I wouldn't use the app after the experience I had. I would deal directly with the local offices.dedrick H.
El cliente no dejó un comentario.ADAM BRIAN K.
El cliente no dejó un comentario.DAVID W.
Friendly, clean and efficient!!MARK B.
El cliente no dejó un comentario.THOMAS W.
The Lady who runs this location is AMAZING and friendly. If I ever need anything from U-haul again I will be going back to her.RUSTY RAY N.
Good serviceROBERT M.
El cliente no dejó un comentario.ARNALDO R.
Service is great she is really nice and friendlySandra M.
El cliente no dejó un comentario.willie W.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.TIMOTHY G.
El cliente no dejó un comentario.Laura B.
If you don't have the equipment like dolly for rental please contact the customer before the rental. Don't wait for the customer to call to make sure the rental is all good.CHRISTOPHER G.
El cliente no dejó un comentario.Jason A.
El cliente no dejó un comentario.CHERIE W.
El cliente no dejó un comentario.Lillian S.
El cliente no dejó un comentario.Marshall G.
El cliente no dejó un comentario.ROBERT L.
The worst customer service I have EVER had. The woman had a huge dog running loose and had an attitude that I was concerned about the dog jumping on me. She was very rude. I filed a complaint but haven't received a call back.Jessica B.
The location is convenient to my new address. I did not go inside but it looked well kept.Angelia C.
Awesome customer service....will definitely use them for future needs!1Lucinda W.
Uhaul should terminate their contract with this dealer. I had the worse and most frustrating experience with this uhal rental company. For this to be my first time renting with Uhaul, this experience made me hope that it would be my last. First, I did not choose this particular dealer to get my rental. I was sent to this dealer because the original dealer that I chose did not do one way drop offs. In fact, I saw this dealer online and did not chose it because of the reviews and the presentation. The facility looks like Texas Chainsaw Massacre!!! When I arrived, there was an older woman there that waited on me (who had no idea of what she was doing). She first informs me that she only had one of the additional equipment pieces that I needed, and I ordered 5 things online. This was disappointing because she could have called me before I arrived and informed me of this. I then had to call around to other uhaul places to find the dollies and things that I initially needed for my move. I decided to go ahead and just rent the Uhaul truck from them and go to another Uhaul company to get the dollies (which was in Arlington). I really wish I could have gotten my rental from the Arlington location because they were more professional. However, they were sold out of rental trucks. So the older lady takes my reservation and she gives me a balance that did not sound right to me. I informed her that the cost sounds like the same amount as quoted online, that initially included all equipment and I'm not getting the equipment I requested. She then says that she took the equipment off the contract that she is not able to give me and the cost is what she stated. She then says that my card will not be charged until I return the equipment. Well, ALL of that was a lie. I was charged $202.99 and guess what all of the equipment that I initially ordered was still on the contract!! Being that she does not know what she is doing, she commenced to calling customer service to assist her with correcting the contract. I am getting more frustrated by the minute because I have moving assistance waiting at my home. Eventually, a younger Chinese guy comes out to assist her. He then offers to cancel the contract and charge me for the correct amount for a new contract. At this point, I have no choice. I have to move my belonging today. He informs me that he is issuing a refund on my account for the $202.99 and redoing the contract. The new balance was $186, which sounded correct. He redoes the contract and shows me the screen that he has issued a refund of the initial $202 that they charge and then charges my card for the correct payment of $186. Well, I never got that refund and I have issued a dispute with my bank. To top it off, he gives us the key to the Uhaul we rented, and the key doesn't work!! We then had to then try another truck that eventually worked. Worst experience from start to finish, and I would have to be desperate to use UHAUL services again. I should be granted a refund for this horrible service. It's like Uhaul purposefully chooses to contract with dealers with bad customer service.Shinika K.
El cliente no dejó un comentario.Melissa H.
El cliente no dejó un comentario.Robert H.
For 305 smith st Mansfield, tx 76063 , nice and helpful people, Amazing truck ,Samy A.
Very convenient and the service was friendly! Thank you!!Cynthia S.
El cliente no dejó un comentario.Nancy W.
Six months earlier I rent a nice truck from Larry. I ask Larry for a decent truck since I was going on a 950 mile trip. The truck did get us to our destination. The truck I got in my opinion is a piece of junk. The truck has several issues. 1. Driver door would not shut properly so there were air noise from the top of door seal the entire trip. 2. The top dash panel near the windshield where the defrost air comes out rattled the entire trip. 3. The truck leaks oil. 4. The AC and heat would only work sometimes. 5. The head light were very dim on low beam. 6. Inside and outside windshield was nasty like an small cat or dog had been sitting on the dash and it didn't appear the truck had been sanitized. 7. The passenger seat belt were stuck under the seat. I had to get them unstuck so my passenger come ride safely. 8. The center arm rest would not lower.Gary C.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.BRUCE M.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.Wayne Eugene L.
El cliente no dejó un comentario.mike M.
El cliente no dejó un comentario.Nathan P.
El cliente no dejó un comentario.marsha P.
Great customer service! Mike was so nice and really helpful!! I really appreciated his kindness and hospitality!Amari G.
Make sure trucks are parked facing the exit so new customers don't have to make a 3-point turn.Garrett M.
El cliente no dejó un comentario.Matt R.
Mike was amazing! He went over and beyond to help. I will definitely be a returning customer!Kimberly K.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.reginald H.
El cliente no dejó un comentario.Godfred B.
El cliente no dejó un comentario.Trenton S.
Thanks for helping set it up for the first timer. I got Uhaul hitch and trailer. The vehicle has no problem pulled it so trip was safe and trailer did the job. The paperwork was speedy and I got It early and return even easier.Chau T.
Great service. Easy rental all the way aroundEric E.
El cliente no dejó un comentario.Delfino V.
El cliente no dejó un comentario.Jeff J.
Service was slow, access was difficult, and truck had an active airbag warning after pickup. There are other near by locations use them instead. Positive is they do offer a first responder discount.RONALD B.
Nothing, everything was greatIeshia D.
Nothing was a simple processBrian M.
Mike did a wonderful job and will refer to friends.RICKEY M.
El cliente no dejó un comentario.Bryan R.
El cliente no dejó un comentario.larry R.
El cliente no dejó un comentario.ESTHER H.
Mike was very friendly and helpful. There was an error with my reservation and worked hard to get it figured out.Theresa W.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.NILO JESSE C.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Christian M.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.Kaleb C.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.keon G.