When I arrived for my scheduled pick up the woman at the counter knew exactly who I was and why I was there. Great customer service.Shannon G.
Customer Reviews for The Rental Place
(Distribuidor de U-Haul del vecindario)
American Canyon, CA 94503
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 8 a. m. - 2 p. m.
- 6/28/2022: 3:00 p. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great treatment, great service when it was really neededABHIMANYU D.
Inspect your equipment before you rent it. The tires on the trailer were bald and had to be replaced which added 2 hours to my wait time. It should have been replaced prior to me pointing it out during inspection. Good thing I arrived early.Stanley M.
Everything went well. A little busy that morning but he handled three customers pretty much at the same time. He (I forget his name) looked up my account, found my rental trailer, hooked me up, did a pre-trip and I was on my way. No complaints. Thanks.carl W.
Poor customer service. No apology for making a mistake and overcharging my credit card. Nit picked at every little detail. I will never return to this rental location 4711 Paoli Loop Rd American Canyon, CA 94503. I will pay more to give another location the business.Annie P.
Everything I was goodABEL GUADALUPE M.
Very friendly staff!ARTHUR H.
Nothing keep up the good workJovan G.
Keep hiring people like John!Tegan D.
John is excellent person and very helpful good job thank youVICTOR S.
U-Haul accepted reservation but it was a tense week of scrambling to actually ensure truck would be available; however, in the end, John came through with a 26-foot one-way truck.MICHAEL L.
John was very helpful. Great guy!!! Excellent job!!! Will definitely go back to him again if I ever need a rental uhual. Thanks again JoannaJiung B.
Memorial day hauling and the owner was very accommodating! Would highly recommend American canyon Uhaul forever! Thanks for the car trailer!ian L.
The lady who runs the front desk Was so Stupid. She doesn't know how to do a credit card transaction. I had to wait til the owner drove to the store. 45 min of wasted time.Leslie H.
Talk with the person who made the booking, not the driver. I know the driver tried his best but he was trying to argue with me and everything was fine!Bryan G.
El cliente no dejó un comentario.Brandon M.
No need to improve...The office is well organized, the staff is very friendly and helpful. I would recommend using this location.Michael P.
El cliente no dejó un comentario.LEIGHTON P.
Very good customer serviceLeomel C.
El cliente no dejó un comentario.Shannon W.
I hadn't had coffee and dreaded this process. John was awesome at customer service and helped making this move less painful. I appreciate all he did for us and know if I gotta do it again that I'll go to him. Thank you John!!TERRI M.
El cliente no dejó un comentario.Miguel M.
John is very attentive to customer needs and circumstances when the customer faces an unanticipated problem. Excellent customer relations skill like this makes a great experience notwithstanding facing unanticipated problems.Matthew M.
Excellent...luv John!!Steven W.
El cliente no dejó un comentario.Ethan Y.
El cliente no dejó un comentario.Henry S.
Hopefully more / extended open time , when everything goes to " normal ".dolores D.
El cliente no dejó un comentario.RUEL L.
The employee was very rude and made a derogatory comment at the end of our transaction and charged me a whole day's rate for 3 hours of rental I have lived in American Canyon for over 25 years this is the worst customer service ever he purposely changed my rental agreement after seeing I was black I will advocate for anyone that has to endure being bullied.Venus C.
Everything worked out perfectly!roy C.
Friendly and helpful staff!Christopher J.
El cliente no dejó un comentario.GAETANO X.
El cliente no dejó un comentario.Demetris T.
The Uhaul trailer was not fit for service, wiring harness burnt out half way through my trip and melted my trucks 4 prong outlet. The Uhaul store I returned the trailer to on my one way trip said that this trailer should never have been rented outSean J.
I was really disappointed with this rental process. #1 Finding the actual U-haul phone number for this site was extremely difficult. #2 I called the central number in search of a 5 x 8 utility trailer in the Napa, California area. I was told there was only a 4x7 trailer available in American Canyon, California and I booked it. I went to the facility and and discovered that the 4 x 7 trailer was too small for my purpose, and was preparing to leave. To my surprise, the customer service guy then tells me that he actually has the 5 x 8 trailer I was looking for . Long story short, this mix up would have been fairly normal if I were looking for a bottle of shampoo at the local grocery store. For U-haul to not know the exact inventory of utility trailers on hand is kind of frightening don't you think? #3 when I called 7 times during normal business hours to ask how I could return the trailer after business hours, but the customer service guy never returned my call. When I got there, I just unhooked the trailer and left it the middle of the driveway hoping that someone wouldn't steal it. The next day, I got a receipt for the charges in my email. That was the only way I could verify that the return process was complete. On a scale from 1 to 10, my experience was a 4. Don't think I'll be back to America Canyon Uhaul!Larry H.
El cliente no dejó un comentario.John William S.
Great serviceJUAN S.
The gentleman was the nicest person ever, great talk, spectacular rental experience. This place is 10/10Jeffrey L.
El cliente no dejó un comentario.Poliann L.
El cliente no dejó un comentario.Robert G.
He was great! Knowledgeable, Friendly, and easy going guy. I haven't met a guy like that specially renting through UHaulMichael B.
Location was very dark with limited lighting and no clear directions for parking.Nathan J.
El cliente no dejó un comentario.Patricia A.
El cliente no dejó un comentario.jacob A.
Move was a challenge, Mr. Arrambide's customer service was appreciated.ROCIO C.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.TAYCHA S.
El cliente no dejó un comentario.Alfredo O.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Kimberly M.
Services was awesome at this location. Thank you!MICHAEL S.
El cliente no dejó un comentario.MICHAEL B.
very clear explanation on hooking up trailer and complete inspection of my lights before I left.MICHAEL D.
El cliente no dejó un comentario.Marcelino D.
Just amazing customer service. I was able to get in and out in less than 10 minutes. GraciasALONSO M.
Well taken care by John. Thank you. RandyEMMA G.
El cliente no dejó un comentario.KEITH W.
The 2 front tires were low on air and the right door alert light was saying the door was ajar when it wasn'tRANDY S.
Nothing to improveJEFFREY W.
El cliente no dejó un comentario.MARTIN M.
The owner was very helpful and friendly. I will rent again from this location.Lance H.
El cliente no dejó un comentario.LAVELLA S.
Too expensive I had it for 2 hours and paid 150. Never going back!Troy C.
Easy to pull up and install trailerMIGUEL M.
El cliente no dejó un comentario.Dean L.
Manager was very nice called us ahead of time for drop off and text me all I asked for where to park after hours and about drop box, he send us instructions with address and pictures which was super helpful because we were dropping it off at night . Thank you sooo muchOlesya K.
Very friendly personnel. Easy to reserve, update, pick up and return. Everything was perfect.Diana B.
El cliente no dejó un comentario.CHRISTOPHER N.
Great service and very clear on guidelines so no surprises and what u get, very nice people.Edgar E.
This is the most Professional U-Haul facility I have ever had the pleasure to work with. Way to Go John!!JOHN A.
John was extremely helpful . Best Uhaul I've been to . Looking forward to getting all my future rentals with him.Leonardo F.
The key ring was loose and the key came off the ring I was stuck without being able to load the van for 5 hours had to eventually have people come pick me and all my stuff up after midnight and had to go back in the morning to meet roadside assistance to get the key. When I told them what happened that I didn't even get to use the van fully I received no discount at allDONNA J.
Never received charges, or receipt, forced to purchase extra insurance, received truck dirty but told if not returned clean would be charged .ANDREW M.
El cliente no dejó un comentario.Mark D.
Staff was great. Very helpful and informative regarding the pre-process and post. I was able to get U-haul the needed information ahead of time, making pickup and drop off a simple experience. Highly recommend The Rental Place if you ever need a car dolly or other equipment.Joseph F.
I really recommended 👍SOFIANE B.
Exceptional service from John. He went above and beyond to organize the reservation and receipt of the trailer I rented. Can't thank him enough, HIGHLY RECOMMEND!JOSEPH Z.
El cliente no dejó un comentario.DONNA W.
You are wonderful! Keep on doing what you're doing.NANCY M.
El cliente no dejó un comentario.TERESA H.
The person checking in the rental did not explain that the extra insurance coverage was added to the contract. In addition, the trailer was still had some dirt/junk from the last time it was used.REMO D.
The person who owns this U-Haul location was rude and also did not understand that I had already paid for the vehicle, attempting to charge me twice. They also called to inform me the morning of that the one-way pickup and drop off option I had selected through the site was unavailable and that I would need to drop the vehicle back off at the original location, factoring in and paying for the added mileage. We also attempted to add a second driver, for which they took pictures of this secondary person's driver's license on a personal phone, and then failed to upload them to the new contract so I was not able to add the secondary driver at all. Overall the customer service was very poor, there were additional charges that I was not made aware of until the morning of, and their security protocols for uploading photos of personal information are very poor.AMBER R.
El cliente no dejó un comentario.RANDY P.
I pre-checked in for my trailer pickup but this site still had to re-input a bot of information which took extra time.Ralph A.
very friendly and helpfulLAUREN S.
El cliente no dejó un comentario.George C.
I really had an outstanding experience with this location as a repeat customer. I wish the area lighting was better for after hours returns.WILLIAM M.
El cliente no dejó un comentario.JOSEPH Z.
John is the best. He exemplifies what customer service is all about. He's friendly and knowledgeable.RICHARD C.
John was so helpful and had great customer service. I needed to extend my time a couple more hours and he was more than willing to work with me at no hesitation. I will definitely come back here if I ever need their services again. Thanks John!AMANDA M.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.David C.
I've rented a lot of U-haul equipment at many locations over the years and this was some of the most professional service I've ever had. Staff deserves a big pat on the back for having such a good attitude.Ryan A.
Super nice guy. He did everythingAndrew E.
This was by far the best experience I've ever had at any Uhaul company before!! John was very professional and welcoming. He was attentive and listened to what I needed with nothing less than a sincere smile on his face. He answered all my questions and made sure I was comfortable and set to what I needed to accomplish. I would highly recommend this Uhaul company to anyone that's in need of a uhaul!! Thank you John, for making what was set out to be a hard day a little easier!!!CLARALEI P.
John is absolutely the best. He made a very difficult move for me effortless. There is absolutely nothing that I would change or have a complaint about.TRACEY N.
The only issue I had was with the app not letting me complete the return process when I returned the van to the location. Then, I spent over 25 minutes on hold waiting for someone on your help line to see if they could help me out. At that point I hung up and left the van at the location and figured they would work it out the next day.Joseph D.