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CORTNEE R
Customer Reviews for The Rental Place LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff
JEFFREY EFind out why I could not check in with my phone because the code went to a different phone number- not mine. I cannot use you again because that is very unsafe. I hope I don’t get weird texts or calls after this. Not first time this sort of thing has happened, that leads to identity theft
Susan WMy cargo van smelled so bad of cat pee that I had to buy cleaning products and air fresheners to make it tolerable. The tire pressure was low and there was a broken latch that caused an alert that the back door was open and it meant it didn’t lock either. The team at the rental location did their best to fix the problems but were unable to. Probably the worst vehicle I’ve ever rented. Advertised as $19.95 but totaled $150 after fees, insurance, and mileage.
Kayte SThe booking was easy, the service & communcation great. The rental pickup was easy, fast, convenient, courteous & the equipment appropriately priced.
Kerry CAlways good 😊
Charles HPolite and courteous work force. Good customer service.
Horace WThe digital check out requirement is cumbersome. What if I do not wish to inspect/approve of the vehicle in this manner? It seems that I'm expected to be an employee and thus, I should receive compensation for reviewing the rental vehicle via this manner. In the past, I've inspected rental vehicle prior to leaving the rental location, now I must go through a tedious process to exit the facility. NOT A PLEASANT EXPERIENCE AND ONE THAT I WISH TO REPEAT.
Regina BService was excellent, best I’ve had from a rental place
Lucas MSuper friendly staff.
rebecca cVery friendly person who handled the check in for the vehicle
Dennis BNo suggestions. Excellent customer service.
Horace WMileage reporting: i just got my "receipt" from UHaul saying i drove 317 miles... because someone put in the mileage wrong. so, now i have to call the location and/or uhaul to get a refund. please input your numbers more carefully. good thing i took a photo upon return... or who knows where that truck is today to collect "evidence" for the error. Gas reporting: the tank was labeled as full when receiving and upon driving away, it was certainly not all the way full. after driving 17 miles and before returning the truck, i filled the tank and it needed 4.5 gallons, which 1) i didn't use and 2) was not indicated on the gas tank meter, which would mean that the tank was 7/8 full, and it was showing it was more than 15/16s full. So, the equipment is broken and* the meter provided on receipt has a really inaccurate depiction of "estimated gallons until full".
Eric Sfriendly staff, excellent service, easy location for pick up and drop off.
Eric SMy dissatisfaction has more to do with the truck I was rented than the location. The truck was EXTREMELY loud on the road and was not able to accelerate— which made for a dangerous situation on the highway. Overall this vehicle did not seem roadsafe.
Lola DGreat west county resource.
BRIAN CVery efficient and professional customer service.
LINN RCommunicate more clear instructions for fuel., I was verbally told not to refuel the unit but then upon return was charged for 5X my fuel usage. Customer service regarding this issue was fair however and resolved my issue. If I had known how it works I would have added fuel to my original level. (1/4 tank)
Joshua BWe always use The Rental Place in Sebastopol for Uhaul, tools, and other short term rentals. Why? They get it done.
Fredrick CEmployees were efficient, polite and courteous . I do not have any suggestions to improve customer service.
Horace WApp would not work to return truck, system was down it took me 2 hours.
ana mExcellent and friendly service!!!
KARA FLove the guys at the Rental Place! They make the experience of renting lovely.
Sonya RThe transaction was really simple and the Customer Care was amazing. All in all, I would give it a five star rating in this experience.
Andrew Hnnothing....been doing buis with these folks for years....top drawer...
DAVID CVery easy and friendly rental (and return) process. I would return to this office for future rental needs. Thank you.
Paul DNot much
Bill MGreat customer service they made it easy, I would definitely recommend this place!
Anthony MExcellent Customer Service. I forget the person's name who checked out my truck to me but was he so helpful, efficient, respectful, and courteous. This U-Haul experience was by far the best and the location was so convenient for me. I had difficulty with the after hour e-drop-off app. Not sure why I wasn't receiving a drop off confirmation from the app. But all worked out.
scott mi am really happy i chose the sebastopol location. mike and patrick and john were not only polite but cheerful.. helpful and informative. i hAve told most of my friends how good i was treated and will continue to tell everyone i know, thank you for thew chance to tell the company how pl;eased i am. md.
MARY DConsider improving the laborious online rental application--it does not need to be as lengthy as it was a week ago. If customers are interested only in a specific item, then please eliminate tactics meant to encourage additional rentals--I was tempted to cancel my then in progress application.
Regina Bbest rental experience ever
JEANIE MWas so easy to contact this location and have the owner personally assist me in a friendly manner. Had the truck I needed and was able to get the job done quickly with no time wasted. Thank you.
JOHANNA LThis Location is amazing. Laid back clerks , very helpful. I will never go to another location if im in town and have this option.
Jordan SThe truck wasn’t maintained, the brakes are almost inoperable, the transmission isn’t functioning, when doing downhill, the transmission would down shift into 1st gear and the rpms would rise to 5000 rpm. The only way to get the transmission to shift into hi was to stop. The truck was and is dangerous, we feared for our lives.
BRUCE BSuper service! Thanks guys!
Bryan CGreat Staff and location
Troy VNo suggestions. I appreciate the friendly staff at the Rental place. They make it easy to pick up & drop off the rental.
Nancy CGreat to work with
KENNETH CWomen beware- The experience with the truck was fine, and as expected. The issue was a staff member used my contract information to contact me about meeting up and wouldn’t take no for an answer. I felt very uncomfortable, and even after I clearly said no, and that I felt uncomfortable, the text messages just kept coming. I had no choice but to block him. I won’t be back, and I definitely will not recommend my friends to go here. I felt my personal safety was at risk
Barbara LI accidentally left $202.00 in the uhaul when I dropped it off at 8 pm on Saturday in Sebastopol once I dropped the key into the box I realized I left the money inside the cup holder of the uhaul I called first thing on Monday morning wt 7:46 am before anyone had even rented the uhaul and the money was gone ! I have three children 18,17,11 and we just moved . I desperately needed that money to pay for our new storage and one of the employees has stolen it… I called the office the man did say he looked in the trucks and found nothing HOWEVER I’m positive I left it folded in the cup holder it was 2 one hundred dollar bills and 1 two dollar bill!! I am very sadden and disappointed that there are thief’s at this company ! Again I am a single mother of three children,that money was ours and someone on that property is now $202.00 dollars richer …. Very f**ked up
daniella lAndy, as well as other employees were courteous, helpful and answered all questions. The van I rented was almost spotless. It was a very positive experience.
DebrahE LFriendly and competent service in Sebastopol. I especially appreciate the availability of a key drop box during after hours. I'm not so crazy about the text messages because my service charges me extra to receive them. I'd like an option to not receive text messages.
REGINA BMake it easier to communicate online. I would not work. I had to call.
kimberly bReturned after hours.
Danielle BBest uhaul rental ever
Michael LI like this store very much. Service is always courteous.
LUCIA CThey are terrible. They went in and canceled our reservation so it only showed truck. No movers no dolly no pads. Lied and said that stuff was not reserved until Ishiwed printed copy. Tried to give us a appliance dolly with strap broke in 2. When my wife said no it won't work They told her she could just carry the stuff then. They said they are not u haul and it was our problem. We waited until after hours to return truck so not to deal with them even though we had to pay extra day rental fee. They should not have u haul equipment. I would never have people like this represent a company I worked with. They have a long list of bad reviews. We will never go thete again . They gave your company a black eye on 3/18/2022.
Rob FI originally rented through UHaul and my rental was changed to a smaller truck days after I booked it so I cancelled and rented directly through the location which worked much better for me. I will rent in the future directly through the local location. I did not like having my reservation changed by Uhaul to something that I could not use for the move.
JOSHUA RBest rental in the county for sure!
fredrick bU-Haul customer service told me I could pick it up at 8am but the location only opens at 9. I had employed 2 day laborers for 8 am and had to pay them $60 to sit waiting. Rental Place says this happens frequently when U- Haul places the reservation. I believe U-Haul owes me $60.
Lawrence PFantastic service. Their staff is amazing
JEFFREY EFriendly service, clean facility, vehicle was available when I asked for it, clean and in good working order. Keep up the good work.
Peter WJen and the person in that yard (John, I think) were amazing. They took very good care of me.
Marguerite B