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Robin A
Customer Reviews for The Rental Place FB
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing all good 👍
FELIX TNo Wi-Fi at location made pick up and check in on line extremely frustrating due to lack of service.
ERIC Fthe service was so excellent and straight forward . the only disappointment : there not being a van with a ramp available when we needed it.
anthony dI dropped after hours. It was convenient and east to get to.
JEFFERY JI had an issue with the gas tank gauge. When I was getting gas to refill the tank, the gauge was not working and I ended up filling the tank, which was more then was required upon the return… when I brought it to the attention of the employee he said something to the effect of “oh, okay”. I figure perhaps follow up question would have been asked,but I guess not. Who ever gets the truck enjoy the full tank of free gas.
Anthony MThe battery was dead and we were left with nothing or a bigger size which we took and were charged for. When we dropped it off the refunded $10 but I think it was because we put too much gas in it. Anyways the whole thing took forever. The guy had to keep calling uhaul and it was a pain!!!
Maria RThe engine light was on and stayed on, but we had no problems. But it was a little disconcerting. Also when I got there at 1 pm to get my rental, the guy had left for a while and so we had to come back to get the truck. But it was the only place in town to rent and he was nice.
Melody JEverything went great. Your front office person, Hayley, was a complete professional and an asset to your company
David BCheck engine light was on, I checked it with my code reader and it was a p0451 evap problem which is perfectly safe to drive
Joel SQuick snd easy. Friendly.
Nancy RThe staff at the "Rental Place", was very helpful and gave me superb customer service. I would recommend the business to my friends and I will return to the "Rental Place", in Fort Bragg, CA again to rent a Uhaul. Thank You, Candace
Candace LThe location was a good one. My one issue is that the mobile checkin/out was presented as a way to have no interaction and even pickup off hours. It does not appear this is actually and option so that is a bit confusing.
David SThe truck was filthy and barely functional. The brakes screeched, and the transmission stuck. When we pulled out the ramp it had hair and mud from the previous user. I wasn’t treated very well when I picked it up in the morning. When I asked questions I was told to “call uhaul if you have a problem”. I didn’t. As we all know when you are moving house yourself and have friends waiting you’ll take what you can get. I asked for insurance online and the rep didn’t tell me the different kinds of insurance. I’m glad i did my research. I was told there was a dolly and mats, despite my online request to have no equipment. This took up valuable space I needed in order to fit my move. If I had known a cubic foot would be wasted I would have gotten a bigger truck. I returned it before the time it was due with more than required gas. I was told I had to go out to the parking lot to sweep it. I said that when I picked it up it was filthy. Then I was yelled at to “sweep it or I’ll charge you!”. My response was “that’s fine charge me”. The return was “I will, and I’ll enjoy it”. I don’t need that kind of hassle as a customer. It’s out of line. Then the salesperson disappeared into the back. I asked the other rep “can I go, I’m more than happy to be charged, I don’t have energy to sweep”. She said “I’m really sorry, yes you can go.” I don’t need that when I’m moving out of my home, due to sad circumstances. It was over all an unsavory and disappointing place to rent from. I would suggest not using them as a franchise as it makes Uhaul looks bad and if not remedied I would be more than happy to go elsewhere. This rep is not who you want as the face of your business. I should have paid attention to the reviews online, but I wanted to retain my brand loyalty to uhaul.
nicole lThe truck was old and had many existing dings and scratches
Gregory WThe cab of the truck was completely dirty. Food and dirt all over. Nothing wiped down or cleaned. Very disappointed. I will be calling Uhaul personally to complain.
Darren RHave the vehicle clean when the truck is rented. . The truck we picked up was dirty, full of soil and marijuana leaves. The cab was dirty with a container of clear gel that smelt like marijuana. And cigarette boxes were left also. My husband slipped and fell while cleaning the back of the truck and just sweeping didn’t clean it. We had to wash out the back before loading with our household items. We were delayed in returning the truck and the owner was very rude. I explained that my husband got hurt and wasn’t able to unload the truck. We had to wait for a some friends to help so we’re were delayed in returning. The lady who works at the counter renting the vehicles is very nice and helpful. I won’t rent from them again, I’ll go to the other uhaul rental shop in town. Thanks
Gina WI promised to return the truck in 24 hours, when I could not return, I left a voicemail to inform "The Rental Place" that I would be returning the truck 3 hours late, Bob sent me a harsh, very nasty and unprofessional voice mail, demanding that I return the truck on time. When I delivered the truck late, I parked it in the lot and left, and received another voicemail from Bob, stating the, "clock was still ticking" and I must call "The Rental Place", to confirm my reservation had ended. When I telephoned Bob answered, yelled at me about not "checking in" when I returned the truck, (I have done this many times for other UHAUL locations)and called me "a pussy", and then hung up the telephone, without giving me any chance for a rebuttal or even asking me why I couldn't return the truck on time. I had a very good reason for being late, but this crew isn't interested in customer service. I didn't even get the truck I wanted; I ordered a smaller truck... They have a rare combination of incompetence,being verbally abusive and mean to their customers. Bob should get some help, he's embarrassing himself.
John RExcellent experience. Nice truck ready when we reserved it helped the move go smoothly.
Timothy WNothing. Uhaul is awesome.
Pao XNot a thing! Very Awesome company, well managed, I am a happy customer
lori every helpful and supportive, thank you
Suzanne TThe building was like four businesses in one and that was confusing. The lady was quick but not much information was given about my insurance coverage or anything really.
KIRSTEN LVery convenient and appreciated the Sunday hours for my drop off.
Paula TEmployees very helpful and friendly.
Gary OU-Haul messed up my move from start to finish. I should have known, as they did the same thing when I utilized their services with my last move 15 years ago. Honestly, do NOT use this company!
BONNIE LThis was a very pleasant local rental experience. The staff were extremely competent and helpful, the vehicle was great, the rates were reasonable and fair, and overall it was a very satisfactory transaction. I highly recommend this Uhaul location..
Hilleary BThanks
Patrick WI began my rental experience at a different location. I needed to pick up the van on Saturday, so they made the reservation, and told me to go online to fill out the form to get the code to open the box that held the key. Saturday morning I arrived and began the process of navigating the online registration. After 45 minutes of trying and failing to successfully make my way through the process, including a call to Uhaul customer service, I gave up and went to the Rental Place, where real people checked me in and had me on the road. It would be better for people who are going to check in and get their vehicle using a smart phone, if the basic form and ID verification could be done over the counter, and a simple text message could be sent to the customer the morning of the pick up with the code for the lock box. It was a very frustrating and time wasting experience, which put me behind schedule, and ultimately caused me to keep the van an extra day, which cost me extra money.
danny bwas very helpful in making sure desired truck was actually at location I needed it at.. Otherwise, it may have necessitated a 100 drive..
Michael WI would like to be able to reserve further in advance.
Fred DFree donuts!
JOHN FNot Much
Eric JThe service rep was very helpful and courteous. I was having a bad day and It was nice that he was so polite, friendly, and professional despite my frustration. I highly recommend The Rental Place!
JASON MThank you for your friendly service. Very clean, nice and safe ride.
Marlene PHad a communication error in the system and the FB Rental place was able to straighten the issue out same day! Thank you to Forest Garrett for taking care of everything.
Shon LI love the Fort Bragg Rental team! Kind, courteous and very helpful and they had exactly what we needed to get the job done! Thanks!!
NATALIE CI did not have a walk around before I rented the van. Later was charged for damage that was not done during my rental. I tried to call to resolve the issue but waited on hold without a human for close to 30 minutes. I was told that you called but I did not receive a message. Want to resolve this out of court?
STEVE Bgood customer service, easy and fast pickup & drop off
Gary WUHaul was dropped off after hours so we didn't interact with anyone.
nadine sNot Much...I...on avg...Get a U-Haul 6 to 8X a Year...
Eric JThis is this second time that this location could not find my reservation. Wanted to charge one third MORE than reserved price.
Rusty F