Customer Reviews for The Rental Branch
(U-Haul Neighborhood Dealer)

483 comentarios

3536 Niles Rd   Saint Joseph, MI 49085

(269) 428-0372

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(269) 428-0372

3536 Niles Rd
Saint Joseph, MI 49085

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have always used this location. Helpful and professional.

Tracy M. 
Clasificación:
1.0

Not only did I get struck with a cracked windshield after you guys cancelled my Benton Harbor pick up but was given a truck within engine lite ON!! Then was charged for the next day return fee of $40 ..this could've endangerd my wife and I. and also could've resulted in a traffic violation for the cracked windshield!!we would like full compensation for the truck !!

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

Great customer service. I would highly recommend this business to rent from.

Cory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

Folks at this location were efficient and went above and beyond to take care of me. Really impressed. I come back here because of the service and I will go back again.

Gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen M. 
Clasificación:
5.0

Grind off the sharp burr on the knob that tightens trailer tongue to the tow ball. I was warned about it and did not hurt myself but I can see how easy it would be to cut oneself if not expecting it. Not a big deal but thought I would pass it along. ¡Gracias!

Ben L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Our trailer when picking up smelled like strong gasoline. Mason apologized and mopped it out with cleaner to make it smell better. It helped a little. He asked if we wanted to pickup a different trailer somewhere else but we took this one because of his hard work!! Great customer service Mason!!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
3.0

I had requested a 10 foot truck and I was told I had one reserved in Niles, Michigan (where I wanted to get it). The day before, UHaul contacted me that they had a 15 foot truck i could pick up in St. Joseph, Michigan 20 miles away. The place i got it was fine but I got neither the truck I had reserved not did I get it at the location where I had reserved it.

Lynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K. 
Clasificación:
5.0

Super friendly. Easy and fast pick up and drop off.

Maureen C. 
Clasificación:
5.0

Did self serve and it worked out great!

Stephen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eli M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H. 
Clasificación:
5.0

Great staff. Went out of there way ti speed up the drop off process.

Leo S. 
Clasificación:
4.0

Great customer service with Jim Russell and Mike White. Very courteous, professional, helpful and accommodating.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miroslaw G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Excellent service. Friendly and expedient.

BRANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Even though the tables were dusty, the customer service was excellent. The employees were helpful and cheerful. Great service, great price. ¡Gracias!

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Tell the dispatch center to provide customer service.

James H. 
Clasificación:
3.0

Dropped off after hours. No opinion.

JOHN C. 
Clasificación:
5.0

N/C

FRITZ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

No improvement is needed. Thanks for the excellent customer service.

Tony L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

The Rental Branch and Benton Harbor M-139 location U-Haul representatives were top-notch: very helpful, courteous, knowledgeable. The facilities were well maintained in both well-maintained. The equipment at Rental Branch was excellent, clean, well maintained. (One item is the parking lot at Rental Branch close to the office building was muddy & puddled on the rainy days that we were there. That is due to the type of paving they have, which appeared to be a mix of oiled stone-dirt, and the drainage of the parking lot tends to flow toward the office building. It would be nice to at least have had a smooth, well-drained concrete or blacktop paving on south & west sides of building for customer parking and entry. Not a show-stopper, though.) Overall, an excellent experience and great value. Gracias.

Mark P. 
Clasificación:
3.0

Drop off went smoothly. though- quite fortunate to see the other Uhaul truck near the entrance. Really? Zero UHAUL sign on the property (couple small ones on the building) Just guessing- previous renters damage trucks and are not responsible ??? Pics and procedure list was ok, not my favorite.

lee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN D. 
Clasificación:
5.0

Customer service at this location was fantastic. The staff here is friendly and extremely helpful.

Gideon L. 
Clasificación:
2.0

Clean truck Have someone staff facility

Arianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole L. 
Clasificación:
4.0

have access to damage fees on hand so we could pay for it and be done

Douglas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmen B. 
Clasificación:
3.0

The online pickup took 90 minutes! That could have went better…

Justin M. 
Clasificación:
5.0

Always clean, friendly and easy to work with!

VICTORIA W. 
Clasificación:
5.0

Very courteous and helpful. Will rent here again.

GREGORY DAVID J. 
Clasificación:
5.0

Good customer service. Friendly and professional. I definitely would recommend To friends and family.

RANDALL KARL S. 
Clasificación:
5.0

Great service. Thanks.

MARTIN PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

The lights did not work on the trailer. Guy told me I was good to go. I got home doubled checked. They did not work checked wires they were sliced. I had to move my whole house in one night. And above all in the middle of the night their were no lights.

SHONAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN S. 
Clasificación:
5.0

Easy to work with and excellent service. We altered the trailer we rented and the process was very easy and the team was very nice about it. Gracias.

Kristin M. 
Clasificación:
5.0

Very friendly and helpful.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

No improvements needed. I just have to send special commendations for Cale who went out of his way to let me know of another option for me when it became available! Thanks, Cale!

ALEXANDER JAMES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE MARIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob J. 
Clasificación:
3.0

El cliente no dejó un comentario.

charlene R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL DONGSOO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL FREDRIC Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jill T. 
Clasificación:
4.0

Send an email to customer explaining the need for a passport, friends phone, etc. I was already there before I found this out,

Kathleen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

Easy drop off, but similar to pick up this location was also 12 miles from where I had originally planned to drop off when I made the reservation online. Again just be upfront when you make the reservation. Also because of these 24 extra miles, I ended up going over my mileage estimate for the booking. I only owed $4, but I shouldn't have owed anything at all given those extra miles were because of your booking system. Very frustrating.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly D. 
Clasificación:
5.0

Keep doing the same you did for me.

EDWARD FRANK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

Good customer service.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN K. 
Clasificación:
4.0

No comment

STEPHEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaya S. 
Clasificación:
5.0

Setting up online rental wasn't the best but calling to get a better idea of what's available and when works better.

James O. 
Clasificación:
5.0

I get this was a busy weekend for the truck rental business, but my pickup location was changed twice, second time with no notice. I showed up at 2nd location to pick up only to be told no truck here for you

Paul H. 
Clasificación:
4.0

Very friendly and professional. I was taken care of promptly and my return was handled promptly. I have not yet received my final charges, which it seems I would have before being asked to complete a survey.

PATRICIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

Great experience working with the team at the Rental Branch. Very nice people, great at their jobs and customer service!

JANITA M G. 
Clasificación:
5.0

Great location

NEHEMIAH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBIN W. 
Clasificación:
4.0

The rental branch did not have my online reservation in their system. It appears U-haul had issues with other customers that day too. What was frustrating was calling the 800 number to get passed around from one state until another. It took hours to resolve and come up with a solution. The pickup location was fine, but the scheduling or computer system definitely has issues.

MICHAEL HUGH D. 
Clasificación:
3.0

I reserved a 10ft truck 2 months in advance. 530pm the night before picked up I get a voicemail saying they didn't have a 10ft truck but would on Monday. Obviously I had my move planned and this was unacceptable. They were able to provide a 15ft truck at same price, so it was resolved.

margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

Great service

Kenneth L. 
Clasificación:
5.0

this is specifically for the trailer. please consider a cushioned hitch for future purchases. this trailer had a really rough ride. better when full but really awful when empty.

wade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip F. 
Clasificación:
5.0

Al good on the return

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY ANNE K. 
No se han enviado comentarios para esta ubicación.

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