Customer Reviews for The Rental Branch
(U-Haul Neighborhood Dealer)

549 reviews

3536 Niles Rd   Saint Joseph, MI 49085

(269) 428-0372

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(269) 428-0372

3536 Niles Rd
Saint Joseph, MI 49085

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The agents were friendly and alert, they get you in and out in a timely fashion. I didn't like the dirt parking lot that's the only thing that was a turn off. I give them a 10/10.

Keenan K. 
Rating:
3.0

The people were just getting there, so I gave them the key and left.

bill N. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Great job! Thank you!

Judy J. 
Rating:
3.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Great service received. Keep it up

Gideon O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Wonderful experience. The people were very helpful and kind. Will rent from them from now on.

Krystal V. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Everyone was great and the equipment was clean and comfortable

KEVIN C. 
Rating:
1.0

When I called in the morning after being charged more money, was told not their problem as the point of pick should have given information on drop off point and using the UHaul website to validate the vehicle had been turned in. Guy was extremely argumentative and rude.

Sigmund R. 
Rating:
4.0

See prior comments

Martin A S. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Gaurav A. 
Rating:
5.0

Customer did not leave a comment.

ASA CHRISTOPHER S. 
Rating:
5.0

Customer service was excellent. Very helpful.

CALEB D. 
Rating:
5.0

Excellent customer service! The Rental Branch is a local business I highly recommend!

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Marcy S. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
4.0

I liked the folk at this location, super friendly. The vehicle was not great. That is not this location's fault. The vehicle was in need of maintenance that was likely not done due to a quick turnaround on the rental. Ensure that places have the ability to maintain the vehicles without massive loss in inventory. The actual Uhaul Store up the road should be capable of trading out vehicles that need maintenance, so that vehicle remains safe, and your partners remain equitable. This Van was substantially past due for an oil change, and badly needed an alignment. Not to mention whatever was all over the vents. On a more personal note, charging $20 for an inspection if your customer doesn't stand in a parking lot at 4 am and take 50 pictures before your computer accepts them is crap. And if I were to recoeve that charge it would be disputed on grounds of saftey. I have never been to a UHaul location with a lot where I feel particularly secure while taking those pictures after hours, but I rarely have the ability to deal with it during open hours

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Very simple process. They had the furniture pads that the other location did not, so we had plenty to cover our furniture.

Christie E. 
Rating:
5.0

Staff is always very friendly and helpful

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Kaylene C. 
Rating:
3.0

Service was excellent at the Rental Branch. Unit had only 7500 miles on it but from interior cleanliness pespective looked like it had 75000 miles.

James S. 
Rating:
3.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

They hooked it up for me, showed me what to do, and made sure everything was working. I really appreciated it.

Carlos D. 
Rating:
5.0

All went well

James P. 
Rating:
5.0

I will use this service location to rent a small trailer this fall to bring boating supplies home.

kent L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
4.0

Customer did not leave a comment.

MEHUL P. 
Rating:
5.0

Quick and friendly

Bruce B. 
Rating:
5.0

The staff was very friendly and helpful. Definitely will go back there for my next rental.

David A. 
Rating:
2.0

This comment is not for Rental Branch but for the U-haul out of Benton Harbor. This location called and confirmed vehicle the day before pick-up upon arrival in the morning the keys for the truck could not be located and we had to go to a different pick up location. Upon arrival at The Rental Branch I had received no instructions from Benton Harbor location and had to call and get a hold of someone off the website.

Kylee G. 
Rating:
3.0

Many potholes going into the parking lot

Wenceslaus A. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

DAVID JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

Sheldon L. 
Rating:
5.0

Good

DON T. 
Rating:
3.0

Much easier process. Easy to return

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

Jason K. 
Rating:
4.0

Customer did not leave a comment.

Betty S. 
Rating:
1.0

Not price gauge me for going over a few hours. I have used your company many many times but will never ever use you again. You rip people off and I will certainly spread the word.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Lee R. 
Rating:
5.0

I was not aware that the truck had no loading ramp , it made moving heavy items difficult.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Bret B. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Very easy process for getting the truck. Nice friendly staff and very good explanation of the rental.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
5.0

Great friendly and fast customer service!

Allison C. 
Rating:
5.0

I have always used this location. Helpful and professional.

Tracy M. 
Rating:
1.0

Not only did I get struck with a cracked windshield after you guys cancelled my Benton Harbor pick up but was given a truck within engine lite ON!! Then was charged for the next day return fee of $40 ..this could've endangerd my wife and I. and also could've resulted in a traffic violation for the cracked windshield!!we would like full compensation for the truck !!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Great customer service. I would highly recommend this business to rent from.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Folks at this location were efficient and went above and beyond to take care of me. Really impressed. I come back here because of the service and I will go back again.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Maureen M. 
Rating:
5.0

Grind off the sharp burr on the knob that tightens trailer tongue to the tow ball. I was warned about it and did not hurt myself but I can see how easy it would be to cut oneself if not expecting it. Not a big deal but thought I would pass it along. Thanks!

Ben L. 
Rating:
4.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

Herman R. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Our trailer when picking up smelled like strong gasoline. Mason apologized and mopped it out with cleaner to make it smell better. It helped a little. He asked if we wanted to pickup a different trailer somewhere else but we took this one because of his hard work!! Great customer service Mason!!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
3.0

I had requested a 10 foot truck and I was told I had one reserved in Niles, Michigan (where I wanted to get it). The day before, UHaul contacted me that they had a 15 foot truck i could pick up in St. Joseph, Michigan 20 miles away. The place i got it was fine but I got neither the truck I had reserved not did I get it at the location where I had reserved it.

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Conor K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Super friendly. Easy and fast pick up and drop off.

Maureen C. 
Rating:
5.0

Did self serve and it worked out great!

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Great staff. Went out of there way ti speed up the drop off process.

Leo S. 
Rating:
4.0

Great customer service with Jim Russell and Mike White. Very courteous, professional, helpful and accommodating.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Miroslaw G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Excellent service. Friendly and expedient.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Even though the tables were dusty, the customer service was excellent. The employees were helpful and cheerful. Great service, great price. Thank You!

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Jeanne R. 
No reviews have been submitted for this location.

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