Customer Reviews for The Rabbit Box
(U-Haul Neighborhood Dealer)

Rating:

2.0

The original spot where we attempted to pick up the truck, Odin's Beard in Pendelton, SC. was horrible. No one was there for the entire hour we waited. We tried calling, emailing, contacting U-haul, but no one ever came. So we had to change locations and go find another truck at a different site. DUe to these issues, I lost an hour with my movers but was still required to pay them because they actually knew to show up on time. That being said, the remainder of the Uhaul experience was very easy going and i had no issues. The costumer support during the endeavor was great and drop off wasn't a problem.

Rating:

1.0

This was the absolute worst experience ever. I will not be us9ng uhaul again nor would I ever recommend this place to others.

Rating:

5.0

Watch your mileage

Rating:

1.0

Rental check in was terribly explained and set up. Lady at the front desk was very rude and unhelpful.

Rating:

5.0

The Rabbit Box was fine and always has been. U-Haul’s new $20 penalty for turning in a truck without giving them a full inspection with photographs is ridiculous and unacceptable. I will warn everyone I know to just hire a moving company instead.

Rating:

5.0

We tried using the app which said that one piece of equipment was missing which was not the case and stated for us to call U-Haul. Thankfully the lady at location was able to get us on the road in no time. She was absolutely great!

Rating:

5.0

Linda, is wonderful to work with. She made my rental experience easy. The 10 footer was perfect for the job.

Rating:

1.0

The lady who owned the place was very rude , I don’t know if it’s because I’m a different skin color or what but as soon I came in & asked about getting a U-Haul she rudely told me I do it online & she didn’t have anymore even tho I had already looked at what was booked before I came , she then got on her computer & said oh your right they switched it to a van instead so a 10” is available. I went an did my reservation on line an came back in . I stood at the front desk for 20 mins while she ran around moving pallets and doing any an everything else before helping me . Then 2 customers came in ( that happened to be the same skin color as her ) and she ran up to the front desk an immediately asked them what they needed help with , the man then pointed an said I was here first and I said yes I’ve been here waiting for over 20 minutes. She looks at me an says I have to get him before I get you , then as I’m standing there still waiting the other lady who is also the same skin color walks up and she asks her what she can help her with before she does me . Even tho I had been waiting forever way before anyone had gotten there . Definitely wouldn’t recommend going to this place for anything unless your white then I’m sure she won’t mind helping you fast an in a hurry

Rating:

1.0

The lady was so disrespectful and mean, I’ll never go back to this location, she never helped me with my reservation, I was at the store and she made me to finish my reservation and payment on my phone, when I was just finishing she asked me for my info to put it in my computer she got upset start disrespecting me my reservation time took over 15 mins.

Rating:

5.0

Not a thing!!!

Rating:

5.0

I tried to do the process on my mobile phone but there was difficulty receiving the links for my drivers license, so the dealer helped with that. I had difficulty receiving the link for the return, so the dealer helped me with that. Maybe my mobile phone may not be the best way to do a rental. So the process defaulted to the dealer.

Rating:

1.0

VERY VERY RUDE!!!! I will not be using this location again.

Rating:

4.0

Customer service was great, quick and easy.

Rating:

1.0

I walked in and greeted the two people together. One the male never spoke back. The female quickly barked back I was going to have to wait she was just opening up and it was six minutes after opening time. My response was no rush. Two more customers came in directly behind me she greeted them kindly and started helping them. In the middle of assisting them twelve minutes later she barked at me and asked who I was. I replied. She then decided to help me and told me she would not take a gift card or prepaid card for payment. My Louis vitton hand bag is on the counter I think you should know I am not going to offer up either of those. I hand over my debit card. She barks back you swipe it. So I did and she has me sign a photocopied piece of paper for a contract which she didn’t give me a copy of anything a key and sent me on my way. I had to check out the van myself with no assistance. This woman also parks the van right where they have deliveries so I waited another twenty minutes before I could back out. The whole experience was a nightmare! Upon returning the van I make a complaint it was dirty and had dog hair they clean it I had to take Benadryl as I am allergic. Remove the keys left behind from the customer etc and I get charged for a cleaning fee for trying to do the right thing. Their key box isn’t big enough FYI someone returned a key fob and it was sticking out of the box. Anyone could come by and steal the U-Haul! I’ve rented plenty of your trucks over the years the old fashioned way not through the app and never had this experience!!!! And through the app and never and never had this experience!!! Linda is a complete bitch and the fact she’s the one I had a problem with and your company chooses to have call me to report all my issues got me nowhere. So sadly I’m left with the difficult decision of who will be getting my business in the future.

Rating:

5.0

Thank you

Rating:

2.0

Lady needs some manners. I thought she was crazy, but then going back home my two other friends had the same impression. Probably a lot of people have walked out from there after dealing with her. But we really needed this uhaul asap.

Rating:

5.0

The pickup location and staff we great and pleasant to work with. The truck was also good. The UHaul checkout and this review website are terrible. The checkout webpage kept having errors to the point that when it finally worked, I was home and had to drive back to the truck to take the requisite photos. Fortunately, I took a picture of the odometer and fuel before I dropped the keys into the drop box. This review form makes you go through a bunch of roadside assistance service providers before you get to the bottom. Most renters do not need roadside assistance so this is a terrible survey design to make you comment on 16 providers that you did not use. . Please improve your webpages.

Rating:

4.0

Good, easy location.

Rating:

5.0

Ms. Linda at The Rabbit Box came in on her day off to make certain I got what I needed. She's a gem.

Rating:

5.0

They were very nice.

Rating:

2.0

Location was closed on Wednesday which no one let me know and had to do a mobile pick up. Since I was not provided this before pick up I spent a significant amount of time getting approved to do a mobile pick up. Also the rate that I had to agree to was not what was quoted on my calls and the staff were unable to change so you made me agree to something that was incorrect in order to receive the car. In the end I wasted a significant amount of my time due to your inefficient procedures.

Rating:

4.0

The original truck contracted for was no longer available due to the previous customer returning it with a damaged tire. The lease was not able to get the tire repaired or replaced by the U-Haul specified repair vendor by the contracted pick up time. The contracted truck had not been repaired and was still out of service 2 days later.

Rating:

5.0

Rabbit box was great! Friendly folks and helpful. My only complaint is that the only place I could get a truck and dolly added 50 miles to my trip. The online reservation system wouldn't let me get both rentals from different locations.

Rating:

3.0

I just dropped off, nothing to say about this location.

Rating:

3.0

Was unable to pick up truck using 24/7 login and had to wait for location to open. Signing in was difficult once they opened as well. Eventually got a truck.

Rating:

4.0

Nothing every thing was just fine

Rating:

5.0

Quick and easy rental.

Rating:

1.0

I went to the location to rent a trailer. They had 2. They told. Me to go online and reserve one. I did. I was made to wait over an hour. I have never seen anything more stupid. I hope I never have to rent again.

Rating:

5.0

Online check in and check out were seamless.

Rating:

5.0

Explained everything very clearly.

Rating:

5.0

Uhaul can lower its mileage rate. .80 cents per mile is ridiculous. Those rates will keep me from renting from uhaul again.

Rating:

5.0

Perfect customer experience. I will be renting from this same U-Haul provider again soon.

Rating:

5.0

Very friendly and service was wonderful

Rating:

5.0

Very friendly staff!

Rating:

3.0

They’ve never been open to assist when your app doesn’t work (which is every time because service sucks there) so I don’t know how well the actual store is

Rating:

3.0

After hours drop off was super easy and very convenient! But the after hours pick up was not good. It took over 40min to get through the process! And we had to call someone to figure out where the keys were left because this location has no lock boxes.

Rating:

2.0

Do something about the smell. My reservation had a totally different location for pickup. (118 Old Anderson Road, Pendleton). I had to travel over 10 miles to get to this location. That was not acceptable as I did not request this change.

Rating:

1.0

Really bad experience... The employee told us there was no ramp for the U-Haul we booked. How would we load really heavy appliance to the truck?? No alternative option provided. We also booked an utility dolly two weeks ago online, but no utility dolly was available. No explanation of it. Why did we book it online two weeks ago if everything we booked online didn't count? Definitely would not recommend this location to friends and family. No apology for any inconvenience caused by the ramp or the dolly.

Rating:

3.0

Not the fault of the location but we reserved a ten foot truck and the only one available was a twenty foot truck.

Rating:

5.0

The location was awesome! The Uhaul web site wouldn’t allow me to do the 24/7 service due to server error. I had to wait 90 minutes to pick up my rental.

Rating:

1.0

I would recommend this location to a friend because he hasn't many options.

Rating:

5.0

At this location? Nothing. I can only say positive reviews. I rive past 2 different U-Haul providers to use the U-Haul here. I’ve used this location 2 previous times and by far the most pleasant experience.

Rating:

5.0

Everything was great!

Rating:

5.0

Very nice and helpful lady thanks

Rating:

1.0

I am being billed charges that are just in fair. I have attempt to reach done one an. No one I have. But my card is being charged

Rating:

5.0

Friendly and convenient.