Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)

834 reviews

1654 W Webb Ave   Burlington, NC 27217

(336) 506-6693

Office Hours

  • Mon-Sat: 8 am–10 pm
  • Sun: 12:30 pm–6 pm

Services at this Location:

Contact Us

(336) 506-6693

1654 W Webb Ave
Burlington, NC 27217

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–10 pm
  • Sun: 12:30 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Baron 
Rating:
5.0

The employee was nice and professional and explained the process about everything I highly recommend coming here

staizia roberts 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DALTON 
Rating:
5.0

Customer did not leave a comment.

Jennifer Gattis 
Rating:
5.0

The owner is a very nice guy to work with. Will use the purple peddler for U-Haul service again

Debra Carter 
Rating:
4.0

Customer did not leave a comment.

MARK GRESHAM 
Rating:
5.0

Dude was cool and quickly broke down what I needed to know about drop off. Very helpful

Casey Frazier 
Rating:
5.0

Customer did not leave a comment.

Bruce Schulte 
Rating:
3.0

Cracked windshield, no USB ports

Michael Pickard 
Rating:
5.0

Great service, easy going process

Moriah Jeffers 
Rating:
5.0

Customer did not leave a comment.

Takesha Dove 
Rating:
5.0

Nothing to add, keep up the good work this place is reliable and prompt on your rental and returns, Thanks for everything, will use this location again, and I recommend to others

DAVID EDWARDS 
Rating:
5.0

Customer did not leave a comment.

PYONG hwang 
Rating:
5.0

Customer did not leave a comment.

Adrienne Scearce 
Rating:
5.0

Very nice and professional. Great experience

Rose Allen 
Rating:
2.0

Everything got figured out eventually, however we dropped the car off at 4pm and it didn’t get checked in by the staff until 12 pm the following day. We weren’t charged because I reached out to Uhaul customer service. The location & workers were nice, but we were at risk for getting charged another day.

Samantha Powell 
Rating:
5.0

One of the best locations, I have rented from.

JUDITH JAMISON 
Rating:
5.0

Way better Lowe’s truck rental

Gabrielle Margett 
Rating:
5.0

Customer did not leave a comment.

Makala Smith 
Rating:
5.0

Staff was very polite and helpful. I will definitely use them again.

Robert L Brown Jr 
Rating:
5.0

Customer did not leave a comment.

HOWARD EASTER 
Rating:
5.0

The owner was very polite and helpful. May the Lord bless him. Jesus Saves!!!

Ernest Wyrick 
Rating:
2.0

The truck had a huge dent at the driver's side wheel well. The interior of the cab was filthy, with dried mud covering the floor of the driver's side. The interior of the back also had a layer of dirt. It was clear no one had bothered to sweep out the back before handing the truck over to us, and whoever had the truck before us moved muddy things or worked on a muddy day. My final receipt showed a $30 Safe Move charge when I had clearly chosen the $15 coverage option, having even spoken to the associate at Purple Peddler about choosing the cheaper option when I picked up the truck. And they charged me for two gallons of gas. I was directed to bring back the truck with the gas gauge slightly above the quarter tank mark. I did that. How in the world they could tell whether it was two gallons more or less than what it was when I picked up the truck is beyond me. Between the up charge on the coverage and the two gallons of gas they charged me, it felt very shady, with them looking for ways to pad out the final payment.

Chandler Tyrrell 
Rating:
3.0

While the return location was suitable, it was five miles from my destination. Another UHaul location was three blocks from my destination. It's apparent you are more interested in throwing bones to vendors than you are to customer convenience and satisfaction. I regret that there was no recourse for me given that I returned the vehicle with more gas than I accepted it.

Jim Goodburn 
Rating:
5.0

Customer did not leave a comment.

Keith Brown 
Rating:
1.0

Customer did not leave a comment.

Leandro Munhoz Pereira 
Rating:
5.0

Nothing. Everything was fine. Thanks

Vernon Herring 
Rating:
3.0

Customer did not leave a comment.

Jolivane Brooks 
Rating:
5.0

Owner is the best,

roberto sosa 
Rating:
5.0

Customer did not leave a comment.

Melvin Mensah-Bonsu 
Rating:
1.0

The location did not have the dolly that I reserved and did not notify me prior to equipment pickup and had the nerve to suggest that I waste time and gas going to another location to get a dolly and then call the corporate office to get my money back for it. The agent and the owner were very argumentative and did not offer to make the situation right. I’m supposed get $50 for reservations that are not honored and the dolly was not available.

Je Lipford 
Rating:
5.0

Customer did not leave a comment.

Samuel Westbrook 
Rating:
5.0

Customer did not leave a comment.

Brandi Starnes 
Rating:
5.0

Customer did not leave a comment.

Corey Alston 
Rating:
5.0

Customer did not leave a comment.

Lisa Flinn 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
4.0

The cargo van worked well but a newer model would be a good move.

BILL MOSER 
Rating:
5.0

Everything was great very friendly I will always rent from them..thank you Margie Van houten

margie vanouten 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MURDOCK 
Rating:
5.0

Customer did not leave a comment.

DEBRA EDWARDS 
Rating:
5.0

Not much honestly, the guys at the purple peddler are always a pleasure to deal with, allbeit the u-haul side, or the store side.

TAVIS SAVOY 
Rating:
5.0

Customer did not leave a comment.

arthur hayward 
Rating:
5.0

Customer did not leave a comment.

Doug Doran 
Rating:
5.0

Outstanding customer service@!

Harry Blackmore 
Rating:
5.0

This location and team was super accommodating.

Laura Tysinger 
Rating:
5.0

Customer did not leave a comment.

pat Crane 
Rating:
5.0

Customer did not leave a comment.

A. Mae Matthews 
Rating:
4.0

Customer did not leave a comment.

Quion Davis 
Rating:
5.0

Customer did not leave a comment.

GLENDALE WATKINS 
Rating:
5.0

Business was extremely helpful and even pulled the truck up to us as an extra courtesy. Very nice gesture on their part. My grandson loved it 💙

CATHERINE EDWARDS 
Rating:
1.0

The agent was exetermely aggressive during my return. I felt rushed and uncomfortable. He came up to my door and took the keys before I could finish the mobile return process. I had to contact supp6to assist. I been to many Uhaul locations coming from a military family. This is the first negative experience like this and i would definitely not recommend this location. Even more run down looking areas have been nicer than this gu

SAMANTHA SAMUELS 
Rating:
3.0

The truck drop off signage is a bit vague. The vendor appeared to be aggravated by my confusion with the signage. We did discuss the matter before I left.

Anson Robinson 
Rating:
4.0

Customer did not leave a comment.

Edwin Bordeaux 
Rating:
5.0

Excellent customer service.

RICHARD SHELDAHL 
Rating:
5.0

Customer did not leave a comment.

danna plumber 
Rating:
5.0

Customer did not leave a comment.

Deja Howard 
Rating:
4.0

Chose this location because of how late it stays open and its name. Is there a way when making the reservation to alert drivers to return trucks at the front of store? Signs not to park in back were only seen after parking and being alerted by owner. Hard to navigate, drive, and read the signs so quickly.

John Nichols 
Rating:
5.0

Customer did not leave a comment.

Christopher Low 
Rating:
5.0

Customer did not leave a comment.

Nichole Maddrey 
Rating:
4.0

Good customer service

rhonda PARKER 
Rating:
5.0

Customer did not leave a comment.

Brandon Dickerson 
Rating:
5.0

Customer did not leave a comment.

James Stoke 
Rating:
5.0

Mr. Ed was excellent and I will definitely use his services again!!

eric sluss 
Rating:
5.0

Customer did not leave a comment.

Quinton Jennette 
Rating:
5.0

Thank you

Bernd Oberdorf 
Rating:
5.0

The associate was awesome and went over everything

Perry Plaine 
Rating:
5.0

These guys are great. Every experience I have there is easy, rapid and welcoming. Thanks Purple Peddler.

Christian Huneycutt 
Rating:
5.0

Customer did not leave a comment.

Jay Heacox 
Rating:
5.0

Customer did not leave a comment.

Kurt Knedeisen 
Rating:
5.0

Customer did not leave a comment.

Angie Norris 
Rating:
4.0

Customer did not leave a comment.

Danny BELLER 
Rating:
4.0

Great customer service, friendly and courteous, above and beyond.

Michael Anderson 
Rating:
5.0

Customer did not leave a comment.

Aaron Bartlett 
Rating:
5.0

Customer did not leave a comment.

Douglass Burkhart 
Rating:
5.0

Customer did not leave a comment.

Vernon Pearce 
Rating:
5.0

Everything went very well.

Cecil Brear 
Rating:
5.0

Customer did not leave a comment.

Leandra Lorenz 
Rating:
5.0

Customer did not leave a comment.

charles patterson 
Rating:
5.0

Customer did not leave a comment.

william hinely 
Rating:
5.0

Customer did not leave a comment.

Brian McCourt 
Rating:
5.0

Customer did not leave a comment.

matt shelton 
Rating:
5.0

Customer did not leave a comment.

Sofie Ricca 
Rating:
5.0

Best Service in town!!!!!

Junneka Bethune 
Rating:
5.0

You will receive the BEST service by far from this u-haul company.

Junneka Bethune 
Rating:
3.0

Customer did not leave a comment.

Michael Pickard 
Rating:
5.0

Customer did not leave a comment.

Lindsay Browning 
Rating:
5.0

Customer did not leave a comment.

Jessica Bergeron 
Rating:
5.0

This location was exceptional.. they met all my needs and beyond!

Mozell Broomfield 
Rating:
4.0

They are good people. Stop in if you need to rent a moving truck.

James Creedon 
Rating:
5.0

Customer did not leave a comment.

Donald Butcher 
Rating:
5.0

I was perfectly happy with my U-Haul experience. No complaints at all. The people were very nice and

Kenneth Gilliams 
Rating:
5.0

Always my go-to neighborhood store. Nice quality rentals with friendly family service.

Paul Wilson 
Rating:
5.0

Great customer service and everything. Been here before and will always use when I need a uhaul!!

Canden Green 
Rating:
5.0

Drop off was quick and easy

Steven Crawford 
Rating:
5.0

Customer did not leave a comment.

Timothy Parker 
Rating:
5.0

Customer did not leave a comment.

Daniel Benito 
Rating:
5.0

Customer did not leave a comment.

George Stierle 
Rating:
5.0

Great service! Fast in andcout!!

Robert Wells 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ESTRADA 
Rating:
3.0

Customer did not leave a comment.

Thomas Mullins 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

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