Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)

3,089 reviews

1516 Barlow St   Traverse City, MI 49686
(North of Premier St on Barlow St, Shell Oil Building on west side of Barlow St.)

(231) 947-6832

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: 8:30 am–1 pm

Services at this Location:

Contact Us

(231) 947-6832

1516 Barlow St
Traverse City, MI 49686
(North of Premier St on Barlow St, Shell Oil Building on west side of Barlow St.)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: 8:30 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. The service was excellent!!

Todd Niedecken 
Rating:
4.0

Customer did not leave a comment.

aaron haverberg 
Rating:
5.0

Customer did not leave a comment.

BRIAN BUSH 
Rating:
5.0

Customer did not leave a comment.

Michael Hugaboom 
Rating:
5.0

This store and the people here are great. The only issue I had was using the mobile check-in; this process saved little to no time at all and just created an annoyance while I waited to be "approved". This issue did not have anything to do with the store or the people, the mobile check-in is just not a very good experience.

Steve Warner 
Rating:
5.0

Customer did not leave a comment.

Douglas Beers 
Rating:
3.0

They told me to “fill up the gas tank before I brought it back”. I put $20 in gas. The tank could not have possibly been full when I took the truck. I only drove 14 miles. When I returned it the guy said “tough, I’m not giving you any money back, you should’ve only put a couple gallons on it”. He didn’t even get up from his chair. Awful customer service. This is going to the Better Business Bureau for sure along with my word of mouth to never rent from Uhaul on Barlow. Terrible experience.

kristin bauman 
Rating:
4.0

Customer did not leave a comment.

THOMAS MCELWEE 
Rating:
5.0

Customer did not leave a comment.

Richard Robbins 
Rating:
5.0

Customer did not leave a comment.

Todd Niedecken 
Rating:
5.0

Very helpfull and pleasant

Dave Gugin 
Rating:
5.0

This was a great experience working with the amazing, helpful staff (Jesse in particular!). I willl send friends and family to this location in the years to come. Thanks Barlow U Haul!

MARY DRISCOLL 
Rating:
5.0

Nothing, it was perfect! Jesse at your Traverse City location is awesome!! Great customer service and experience!

HEATHER COYNE 
Rating:
5.0

Customer did not leave a comment.

ROD ROBERTSON 
Rating:
1.0

I rented a 5 x 8 trailer. Right side lights did not work, rear door was defective and kept sticking in the up position, trailer floor was covered with grease, cosmetically trailer look like it was 100 years old. The U-Haul representative that I dealt with at this location was rude and was a real joker. I brought the trailer back an hour or so shy and they charged me another full day despite all the problems that I had had. I will never use this location and probably will not use U-Haul ever again.

SCOTT ROBERT DIMENT 
Rating:
5.0

Super helpful and friendly

michael green 
Rating:
5.0

The dealer was friendly and helpful.

Craig Brannock 
Rating:
5.0

Customer did not leave a comment.

John Gray 
Rating:
5.0

Jesse, the U-Haul attendant who helped me at both ends of my U-Haul rental was extremely nice and helpful. I was so happy to not have to endure the experience of using the U-Haul app (I have found it quite onerous on prior occasions), but to do the paper work in person and not have a prolonged wait. I highly recommend this location.

William Muth 
Rating:
5.0

Awesome customer service! Great prices. We will definitely use them again!

Andrew Gildner 
Rating:
5.0

Customer did not leave a comment.

eric bladzik 
Rating:
3.0

Customer did not leave a comment.

MARK PASSOLT 
Rating:
5.0

Customer did not leave a comment.

MARCO MARCANTONI 
Rating:
4.0

Customer did not leave a comment.

Robert Cantlon 
Rating:
5.0

Customer did not leave a comment.

Rebecca Nye 
Rating:
5.0

Always great customer service. I don't go anywhere else for rentals and packaging needs.

KAREN SCHRECK 
Rating:
5.0

Customer did not leave a comment.

james dombrowski 
Rating:
4.0

Individuals that helped me both picking up and dropping off were very courteous and helpful

Jeffrey Sheathelm 
Rating:
5.0

Above average experience, as usual.

ruth bay 
Rating:
4.0

Drop off after hours was slightly difficult using the posted instructions and website.

Sandra Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Peacock 
Rating:
4.0

Customer did not leave a comment.

Charles Schlegel 
Rating:
5.0

Customer did not leave a comment.

Larry Rodabaugh 
Rating:
5.0

Great people to work with, friendly and accommodating.

peter wicksall 
Rating:
5.0

The drop off location was friendly and a well established business.

Tamie Hall 
Rating:
3.0

Fix your website. Don't book me a pickup location that is CLOSED. So irritated that I called to confirm and they couldn't even tell that location was closed. This survey doesn't ask the right questions. Likely so you don't get bad feedback.

Alicia Gervais Fukada 
Rating:
5.0

Customer did not leave a comment.

Gregg Armstrong 
Rating:
5.0

Customer did not leave a comment.

Jim Tuller 
Rating:
5.0

Customer did not leave a comment.

ANDREW POWELL 
Rating:
5.0

My recent experience went as expected.

Jerry O'Connell 
Rating:
4.0

Customer did not leave a comment.

David Eldridge 
Rating:
5.0

Customer did not leave a comment.

MIKE CALDWELL 
Rating:
3.0

The online check-in process failed big time, leaving me standing in the cold. Luckily a nice employee opened the store early and helped me. The online process was useless and when the guy at the store was helping me, another customer walked in with the exact same problem. Great employees, abysmal online service.

Maria Ulrich 
Rating:
5.0

Great fast service. I was in and out with a tow dolly in 10 minutes.

JIM HAGERMAN 
Rating:
5.0

Customer did not leave a comment.

JOEL KARSTEN 
Rating:
5.0

Customer did not leave a comment.

Jack Sapin 
Rating:
5.0

Customer did not leave a comment.

Terry Hawk 
Rating:
1.0

Hire new staff.

MAXX JACKO 
Rating:
5.0

Customer did not leave a comment.

RICHARD MOORE 
Rating:
4.0

Customer did not leave a comment.

jordan lewis 
Rating:
4.0

Customer did not leave a comment.

Ronald Agosa 
Rating:
5.0

Customer did not leave a comment.

John Gerty 
Rating:
5.0

Customer did not leave a comment.

Judy Shaune 
Rating:
5.0

Customer did not leave a comment.

Gregory Gillespie 
Rating:
5.0

Jessie once again provided high quality customer service

SHAUN MIKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Zachary Yaklin 
Rating:
5.0

Customer did not leave a comment.

Alan Henning 
Rating:
5.0

Customer did not leave a comment.

Phillip Moorhead 
Rating:
5.0

Nothing comes to mind. Staff was excellent, curious and knowledgeable

chris gelmini 
Rating:
5.0

Customer service returning the truck was amazing ..

Sylvia Szenasi 
Rating:
5.0

My experience was perfect! Quick and easy pickup and return. The vehicle was clean and in excellent shape. I'll definitely go back when I need to rent a van/truck/trailer.

Deborah Dew 
Rating:
2.0

The staff I encountered was rude

Thomas Weatherup 
Rating:
5.0

Customer did not leave a comment.

nathanel hall 
Rating:
2.0

Customer did not leave a comment.

Philip Prince 
Rating:
5.0

Did a great job, from making the reservation, to hooking the trailer, to dropping the trailer off. This was a great operation and location.

jim haggard 
Rating:
5.0

Customer did not leave a comment.

Donald Kucharski 
Rating:
5.0

Very easy rental with excellent service from start to finish. Thank You!

Brian Maher 
Rating:
1.0

This location was very short staffed, and after a very long wait time an unfriendly and unhelpful person eventually provided some service.

Paul Mascarenas 
Rating:
5.0

The 24 hour drop off option is really convenient. The process is fast and easy. This location’s parking area is always well organized and easy to use. This is my top choice for rentals and drop offs in my area.

Liberty Hayes 
Rating:
5.0

Customer did not leave a comment.

Leah Smiddy 
Rating:
5.0

Customer did not leave a comment.

Alfred Bonney 
Rating:
5.0

Wonderful friendly staff...dont change anything..

JEANNE OSBURN 
Rating:
5.0

Just nice guys to work with

Brian Vos 
Rating:
5.0

Customer did not leave a comment.

ken stevens 
Rating:
5.0

Customer did not leave a comment.

Andrew Palmisano 
Rating:
5.0

great experience! Robert was great!

TODD RUTHVEN 
Rating:
5.0

Customer did not leave a comment.

paula wolf-fox 
Rating:
5.0

Customer did not leave a comment.

Larry Ray 
Rating:
5.0

Customer did not leave a comment.

GRAYDON REITZ 
Rating:
5.0

Thanks for an efficient, clean and economical solution to our moving situation!

Kevin Gaston 
Rating:
5.0

Customer did not leave a comment.

Williamedward Twietmeyer 
Rating:
2.0

Me when I got there - "Hi sir, I'm out front and would like to know where you would like the trailer to be dropped off?" Him - "well, not out front". That's it, not a joke, not a drop of sarcasm - just a feeling like I'm bothering him by dropping off the trailer.

ROBERT MALLONI 
Rating:
5.0

Nothing, service was great, best truck I have ever rented, clean, new, good mileage. May buy a new truck like this one!

LOUIS Bauer 
Rating:
5.0

Auto drop off was really nice

Justin Taylor 
Rating:
5.0

Excellent and friendly staff! A great experience all around!!

TOM FLERLAGE 
Rating:
5.0

Customer did not leave a comment.

Mike Doell 
Rating:
5.0

Customer did not leave a comment.

Tom Welburn 
Rating:
5.0

Customer did not leave a comment.

JACK SENFF 
Rating:
5.0

Excellent service, clean and new vehicles. All around great experience!

Mark Becker 
Rating:
5.0

Have rented here numerous times, always a good experience, most important they always have the equipment I need.

Daniel Bradfield 
Rating:
3.0

I’ve used this place for the past 3-years and it’s always been a wonderful experience up until this past week. I rented a 4’x8’ trailer and upon my arrival the unit number didn’t match the plate number and the plate expiration date was 3/23, well past my 9/27/23 pickup. I was then given another unit. Upon my arrival in Fernandina Beach, FL, I looked at my paperwork and the drop off destination indicated Wyoming, MI. If I hadn’t brought this error to their attention I would have been charged a heavy destination fee for drop off.

Lori Howat 
Rating:
5.0

Thank you very much for the rental!

Nathaniel Lauritzen 
Rating:
5.0

Customer did not leave a comment.

paula wolf-fox 
Rating:
5.0

Your service is already excellent!

ruth bay 
Rating:
5.0

Customer did not leave a comment.

Donald Kucharski 
Rating:
5.0

Staff is wonderful!

TONI AVERY 
Rating:
5.0

Bob a great help on the pick up and the UHaul Regional Manager was onsite when we returned the trailer and he was fantastic! Very happy with entire transaction and use of trailer which turned out to be perfect for our move.

John Pelizzari 
Rating:
5.0

Customer did not leave a comment.

Sheila Bartle 
Rating:
5.0

Honest with me that the only trailer available was one that had a tire and/or balance issue. I wish my reservation left me with a trailer without issues. Other than the trailer, the service was fast, honest, and answered all my questions.

Michael Doell 
Rating:
5.0

Super friendly. Knows their job well.

Steve Smigiel 
No reviews have been submitted for this location.

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