Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)

657 reviews

2423 SW 147th Ave   Miami, FL 33185

(305) 227-9634

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 227-9634

2423 SW 147th Ave
Miami, FL 33185

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rene Ramos 
Rating:
5.0

Customer did not leave a comment.

Rail Seoane 
Rating:
5.0

None

GUSTAVO BETANCOURT 
Rating:
1.0

I would like to request a refund from since the trailer had an electrical defect that took over two hours to be corrected and it broke again during the trip we even got stop by a trooper because the lights weren’t working properly

RAFAEL Santos 
Rating:
5.0

Customer did not leave a comment.

MANUEL MILHET 
Rating:
5.0

Solamente un solo comentario la cabina tenía pequeñas cucarachitas se q los clientes desconsiderados comen de todo en ellas y q sin difíciles de descubrirlas pero hay q fumigar las cabinas por lo demas en ese lugar mi experiencia siempre ha sido buena

GILBERTO MARICHAL 
Rating:
5.0

Customer did not leave a comment.

JOYCE CABALLERO 
Rating:
5.0

Customer did not leave a comment.

Sylvia Lam 
Rating:
5.0

Customer did not leave a comment.

Marlene Gonzalez 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE DEL CERRO VERDECIA 
Rating:
5.0

Customer did not leave a comment.

Juan Vega 
Rating:
5.0

Customer did not leave a comment.

Manuel A. Munoz 
Rating:
5.0

Nothing everything was excellent

GILBERTO MARICHAL 
Rating:
4.0

1- take me to much time for check in. 2-the dolly for my car miss the plastic piece for the chain what going under the car, however left before the dolly put in the wrong way the “straps” take me long time to take out, U-Haul Asociate should check this before to checking time, the truck was dirty inside I cleaned it, this store need more asistence from associates, need more experience as well, the lady who take care of me was new but the other lady do not help to much neither. By the way I left the sun pass on the truck help me to get it

Chicky Ho 
Rating:
5.0

Customer did not leave a comment.

RICARDO FERNANDEZ 
Rating:
5.0

It’s perfect and fast process for rent

Imilcy Jimenez 
Rating:
5.0

The employee for the return was extremely unfriendly. People that do not like to deal with customers should work behind the scenes.

Vicente Garcia 
Rating:
5.0

Customer did not leave a comment.

Marco Sheen 
Rating:
5.0

Customer did not leave a comment.

MISLEIDY PENA 
Rating:
5.0

The truck needs a major tune up I felt like it was shaking to stall and it made me very anxious.

Gabriela Bojorge 
Rating:
5.0

Customer did not leave a comment.

ARIEL ELIAS 
Rating:
3.0

Got to my rental early to deal with all the questions all to find out it was not assigned. Then I had to deal with customer support. Then right when I was about to leave and when the rental was supposed to be picked up I watched the worker go in an hour before open to set it up. Vehicle smelled of cigarette smoke

Mathew Reyes 
Rating:
5.0

All personal is amazing..

REINALDO ASSUMPCAO 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN H GARCIA 
Rating:
4.0

van hasn't been washed since it was new. there was a thick cover of what looked like mildew all over.

Franklin Sujo 
Rating:
5.0

Customer did not leave a comment.

Rudolph Alemany 
Rating:
5.0

Excellent service

Yusniel Padron 
Rating:
4.0

It will be great if you can receive payments on line or the previous days

LUIS Lizarraga 
Rating:
3.0

Me cobraron un dinero extra hace tres días y no han resuelto mi devolución.

Robert Ferrand 
Rating:
5.0

Keep it up !!!

jose zelaya 
Rating:
5.0

Customer did not leave a comment.

Ruben Teurbe-Tolon 
Rating:
5.0

Customer did not leave a comment.

ORESTES RUIZ 
Rating:
5.0

N/A

ESTEBAN SANCHEZ 
Rating:
1.0

I am rating it a one star because I find it absolutely ABSURD to charge someone an additional day of rental and insurance for being 1-2 hours late in dropping off. This should be a prorated thing if it's not that late, not charge someone an ENTIRE OTHER DAY!

Samuel Linero 
Rating:
5.0

Keep doing what you’re doing. Excellent!

Michael Malgoza 
Rating:
5.0

Customer did not leave a comment.

MARLEN BALDRICH 
Rating:
3.0

Customer did not leave a comment.

Misael Reyes 
Rating:
5.0

Excellent service, plenty of customer reps in-store. Would definitely recommend.

HAROLD FERNANDEZ 
Rating:
5.0

Nice store and nice service

ENRIQUE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

HECTOR MARTIN 
Rating:
5.0

Excellent team

DANIEL FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

IRMA BARRIOS 
Rating:
5.0

Good customer service

ARACELY CAMACHO 
Rating:
5.0

Very profesional that team

WILFREDO DELGADO 
Rating:
5.0

Excellent service always! Angelica, the manager, is very professional and strives to provide the best service possible.

oswaldo PABELLON 
Rating:
4.0

Customer did not leave a comment.

Erik Jauregui 
Rating:
5.0

Customer did not leave a comment.

ROBERTO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

LIVAN SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

EFRAIN MARTINEZ 
Rating:
5.0

nothing!!! the people at this location are amazing!! best customer service ever

ORLANDO PABELLON 
Rating:
5.0

No comments

REINALDO ASSUMPCAO 
Rating:
5.0

Customer did not leave a comment.

JUAN NODA 
Rating:
5.0

Exceptional service. Would highly recommend this location and will use their service again in the future.

IRMA BARRIOS 
Rating:
5.0

Everything went very well

Lillian Soto 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE DEL CERRO 
Rating:
5.0

Customer did not leave a comment.

natalie bayona 
Rating:
5.0

Customer did not leave a comment.

RAFAEL DIAZ 
Rating:
5.0

Great costumer service, really nice

LUIS ARTAUD 
Rating:
5.0

Muy rápida y eficiente atención, gracias

DENIS GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Arquimedes Trujillo 
Rating:
5.0

Customer did not leave a comment.

Alberto Lopez 
Rating:
5.0

Best customer service

EDUARDO GOMEZ 
Rating:
5.0

Exellennt

EDGAR SANCHEZ 
Rating:
5.0

No comments

REINALDO ASSUMPCAO 
Rating:
5.0

Excelent

Mari Chacon 
Rating:
5.0

Thank you for your service. Claudia from the office was very kind and friendly.

Jose Pardo 
Rating:
5.0

I really like this place

Ender Valbuena 
Rating:
5.0

Excellent customer service!

AMAURY QUINTANA 
Rating:
5.0

Nothing everithing good

Antonio Ramirez 
Rating:
5.0

Customer did not leave a comment.

Gustavo Gutierrez 
Rating:
5.0

Customer did not leave a comment.

ALINA MIER 
Rating:
5.0

Customer did not leave a comment.

REINALDO ASSUMPCAO 
Rating:
5.0

Customer did not leave a comment.

Abel Pena 
Rating:
5.0

Customer did not leave a comment.

ADOLFO MESTRIL 
Rating:
5.0

excellent and fast service

Francisco Goncalves 
Rating:
5.0

Customer did not leave a comment.

Antonio Ramirez 
Rating:
4.0

Customer did not leave a comment.

Alfredo Itriago 
Rating:
5.0

Thx for great professional service at this location.

Ignacio Gelabert 
Rating:
5.0

Customer did not leave a comment.

Gabriel Casanova 
Rating:
5.0

Customer did not leave a comment.

Miguel Gonzalez 
Rating:
4.0

My pick up was on a Saturday and I had lots of tech issues using the app to do the pick up. Cust support was helpful. In the end I had to install the app because web link did not work.

Jose Beguiristain 
Rating:
5.0

They are very friendly

REINALDO ASSUMPCAO 
Rating:
5.0

Customer did not leave a comment.

EMILIO VIERA 
Rating:
5.0

Customer did not leave a comment.

ODALYS HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

DANIEL DIAZ 
Rating:
4.0

Don't stop the effort.

HARRY CARRASQUILLO 
Rating:
3.0

When making my reservation I wanted to rent moving pads I wasn’t told that this pick up location would be unable to provide that so it did catch us off guard and we had to improvise at the last minute and secondly it was extremely far from where we live

Carlos Saladrigas 
Rating:
5.0

Customer did not leave a comment.

Ymaru ceballos 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Figueroa 
Rating:
5.0

Customer did not leave a comment.

EDDY LLUCH 
Rating:
5.0

Customer did not leave a comment.

Luis Niebla 
Rating:
5.0

Customer did not leave a comment.

Ricardo Felipe Arrazola  
Rating:
5.0

Customer did not leave a comment.

DAVID ROBITAILLE 
Rating:
5.0

Everything was great, except I was charged $19.95 twice and only had the van from 8:15 a.m until maybe 6:30 in the evening. Returned the same day as rental.

Kandice Dash 
Rating:
5.0

Customer did not leave a comment.

Ronald McField 
Rating:
5.0

excelente service

DANIEL MORAO 
Rating:
5.0

The driver door was not closing well.

Mercedes Bertematti 
Rating:
5.0

Mantengan esa profesionalidad

FRANKLYN UTRIA MATOS 
Rating:
5.0

Customer did not leave a comment.

MADELAINE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

OSWALDO MACHADO DELFINO 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top