My rental truck was not prepared for me to pick up after hours (despite calling that afternoon to confirm), so my move was delayed an entire day. While I received an apology and monetary compensation, that did not make up for the major inconvenience of having to move in the RAIN the following day and the extra housing cost.
xochiquetzal M
Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall great experience and Excellent customer service at this location!
Jesse E-
FERRY IGreat location and the staff is awesome.
Craig MService through the app is easy to use from I needed for my move, receiving the truck was quick & simple from the start and to the point of return.
Kristopher GNothing- great experience
Danette BGreat customer service from Dwayne and Charles! very helpful and got me exactly what i needed! Definitely going back if i ever need a uhal again.
JACOB CGreat customer service! Very helpful! I would definitely recommend this place to a friend.
DENISE GIt was a remote location, map quest had us turn to soon, so we had to back out and go to next driveway. The man behind the counter and didn't offer any assistance, we asked if this is where we were to drop off the key, etc.? He said yes and said we could leave he will take care of everything. Which I am trusting so we left. We put more gas than we started with, but we haven't heard about lower rate or reimbursement. Overall it was a good experience. Thank you.
Richard Pkeep doing what your doing good job
JESSE SThe employees were wonderful! Very professional and helpful
Angie LVery professional
JAMES AGood service
Katherine LEasy check out and dropped off Clean truck
STEPHANIEGil DSome older people like paper receipts. I was not offered that option. Just an FYI
John PThe person that I got the truck from was very nice but before that I had to talk to someone on the 1800 Custer service number and she wasn’t friendly or nice at all then the person that I return the truck to in Sacramento had a nasty attitude. Pay your employees more so they work with a better attitude
Juan MTAKE PICTURES OF THE MILEAGE AND GAS GET A RECEIPT IN HAND !! THEY WILL CHARGE YOUR CARD !!! THEY CHARGED ME $94 FOR GAS. I PUT GAS BEFORE RETURNING IT, WHAT A SCAM
Oretencia LThe staff at this location are the best.
Casandra CLower rates?
GEOFFREY KDwane made it easy to return the truck I had rented. I was met with a smile and a nice hello and I will definitely go there again whenever I need a u-haul again
Peter DJust keep doing what you're doing.
Brian HGood location and good space for parking. good people serving the customer Very professional.
Xavier FCustomer service at location was very kind and helpful.
Franklyn GQuick and easy. Super nice people!
Ka lVery good. Great job
PETER SThe man that works here is always so helpful and accommodating.
Ariana NWonderful customer service
ANITA PThe employee that handled the rental is the reason I would recommend this location. He was kind, personable, and very helpful. The vehicle was clean and did what I needed it to do. It was a great first experience with uhaul.
Ariana NVery nice, the vehicle had really cold A/C and ran smoothed .. I will definitely be back
ANNA SService was perfect but sometimes we need a 20, 22, 26 trucks
MYCKY SExplaining gas protocol
Gary TThe people were so friendly! Thank you so much!!
MELISSA KWhen we originally went in for the rental of the 10ft mover, we were told it was per 24 hours and mileage. There was never a conversation about gas or minimum needed to be put back in before returning the truck. Got hit with $76 in fees because of this.
Kievalen RFriendly and very easy.
Patricia MExcellent customer service!
Leticia ADwayne was great..............although the U-Haul computers were down the morning I picked up the truck. I took the truck without any paperwork luckly I didn't need it while I had the truck. I did receive the final bill via email. When renting the truck online there was a tab for a AAA promotional code I tried to use it but the system wouldn't accept. I ask a representative that called me to confirm I picked up the truck about it and she stated it was not available. Why show the promotional codes if they are not available?
william SThank you Dwayne
LEILONI SGreat Customer Service!!!!! Great Location!!!!!
Hever DBeing a very small 68 yr old woman I was hesitant about driving a truck , but it was comfortable , all the double mirrors gave me all the visibility I needed . I felt safe . My experience was great . Sincerely Catalina Cirino
catalina cDetail receipt missing.
Parveen KOnly issue was check engine light came on and engine started sounding funny.
Luis AStill Don’t have a receipt , computer was down. Please send ASAP
JANET SCustomer service at the point of pick up was great. The van was near new and very clean. I do think, however, that I was over charged. My final bill included. $10 charge for CDW coverage. When I rent vehicles I never choose the coverage and I am quite sure that I did not in this case.
Phillip HReserve for dolly and furniture padding, but both items are missing causing us a lot of extra hassle for moving.
SHIH BBetter brakes
IRMA TGreat service!
Patrick P