Customer Reviews for The Original Door Store
(Distribuidor de U-Haul del vecindario)
Ontario, NY 14519
(Just past Rte 350 Ontario Center Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- 10/23/2021: cerrado
- 11/1/2021 - 11/9/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service at this location is top notch! I needed multiple rentals for a one-way move. The rep was extremely knowledgeable and helpful, especially when my rental included an auto transport. I would highly recommend using this location.Michelle D.
Don't change a thing; this was my best U-Haul experience to date.William E.
El cliente no dejó un comentario.John W.
Location was fine. Pick up was very hard. Truck had no radio, or air conditioning. Very disappointed in the truck.John V.
Closed trailer leaked. All contents wet on arrival.STEPHANIE H.
Pickup location was change now instead of driving 10 min to pickup I drove 40 min away better location pickup especially when made reservation 3weeks aheadJohn B.
This was a very easy process, online reservation, did the fast check in by uploading my information and drivers license. The clerk at the shop was very relaxed and explained everything. I was VERY happy with how the day went!James M.
El cliente no dejó un comentario.Cynthia T.
El cliente no dejó un comentario.TINAR G.
A larger sign out by the road. We drove past the first time.BARBARALYNNE D.
El cliente no dejó un comentario.Madeline N.
Not switch pick up location n not tell anyone and then being told â€œthat's on youâ€ from customer service. The place i was sent to was way better but won't be using uhaul again. Will consider Penske even if it costs more.SEANTHOMAS T.
El cliente no dejó un comentario.Michele J.
The employee there was excellent and very helpful with getting the trailer hitched and ready to go. ¡Gracias!James M.
No one was ever there. Tried to complete the checkin on line, that didn't work. I called the door doctor the day before telling him I would be dropping the truck off at 8 am in the morning. Followed the instructions on line on where to park.Denise S.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.Christian B.
Waiting on hold with your 800 customer service number for over 45 min was pretty aggravating to say the least.Brett P.
Trailer was there and the person responsible for the pick-up was very helpful.Joseph C.
El cliente no dejó un comentario.ERIC E.
The 6x12 trailer was not clean inside when I picked it up. Also I reserved a 5x8 sized trailer and uhaul did not have any of those available within a 50 mile radius and neglected to inform me until the day before pick up.Dillon G.
You all have gone above and beyond my expectations!!! Very pleased and the cost was surprisingly reasonable. Thank you for awesome customer serviceLisa J.
El cliente no dejó un comentario.Douglas N.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.Richard V.
El cliente no dejó un comentario.Michele S.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Russell A.
El cliente no dejó un comentario.brittny P.
El cliente no dejó un comentario.Michael B.
Had to jump through a bunch of hoops to do the virtual pick up. Had to wait an extra hour and a half whilst less than 10 feet from the vehicle while the u haul system rebooted. Customer service was poor and did not offer any discount for the delay, what if it was an emergency. Will not be recommending.Max R.
I needed a pickup truck to haul my boat and it was ready to go as promised. I also needed it longer than I thought and that wasn't a problem either. Very happy, will be going back. Trevor was easy to work with.Peter S.
El cliente no dejó un comentario.Karl B.
Very friendly got me in and out fast. I will definitely be a return customerDonald A.
I was not knowingly told I was being charged for 4 extra days. I was told by U-Haul when I ordered the truck and trailer unit that they were giving me 4 extra days included in the rental. I have called my credit card company, Bank of America to dispute the charge and NOT TO PAY IT. The charge is disputed.Charles C.
El cliente no dejó un comentario.Tim B.
Excellent service from Trevor!Victoria C.
Trevor was a joy to work with. Very professional and courteous! He made our experience so easy!Victoria C.
El cliente no dejó un comentario.Michelle C.
Need more leg room in the cabDon P.
El cliente no dejó un comentario.jesse V.
Make sure that customers know what is entailed in the processes to get and return trucks before hand on your site so they dont have a clue as to how long takes and for some it may not be so easy to understand. Truck was also tucked between a trailer and someone's boat and had another truck and connected trailer almost to close to get out of the parking spot, but I put it right back where it was when I was done.Moneletto E.
Great courteous service.Paula P.
The man who checked me in was very nice and helpful.April T.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Keith W.
The vehicle was clean however the windshield wipers were really bad and the brakes were really loud so we assumed they're going bad. Half way through my moving the ABS light turned on so I checked the brake fluid and visually inspected the brakes and ABS sensor locations and everything apperead okay. It was a little concerning having brake issues with that large of a vehicle containing the majority of my possessions.Brenn S.
El cliente no dejó un comentario.Margaret M.
it was awesome they had a brand new truck for me to rent, and i reserved it right from my smart phone.Trevor L.
Private location, we didn't reserve early in the week, but all worked out. He even switched my hitch to proper "setting" for improved towing. Thank you!!!ALISON W.
El cliente no dejó un comentario.Robert O.
Car hauler was expensiveThomas V.
Don't guarantee a teuck will be available, then call the day before and say it isnt. And even though rhey tried to make it right, i was still charged the same amount for a smaller truck and trailer. No credit/discount to say "im sorry".Jamie K.
High demand weekend unfortunately pushed me to a not-so-convenient location, but not too bad overall.Scott L.
El cliente no dejó un comentario.Nick G.
El cliente no dejó un comentario.jason Z.
The office was closed so we used the mobile app for drop off and it worked quite well.Edward S.
All good... positive experience. Higlenn P.
El cliente no dejó un comentario.Trevor B.
The only difficulty I had was finding the location. Once I figured out where they were at, the service was quick and friendly. I was very pleased with the whole experience.Laurence M.
El cliente no dejó un comentario.Maritza M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Matt B.
El cliente no dejó un comentario.Kim L.
El cliente no dejó un comentario.Trevor L.
El cliente no dejó un comentario.Kathy W.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Alex F.