Customer Reviews for The Mower Shop
(U-Haul Neighborhood Dealer)

418 reviews

12923 Ford Dr   Fishers, IN 46038
(126th St & Ford Dr, Must access via 126th St)

(317) 572-1993

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 572-1993

12923 Ford Dr
Fishers, IN 46038
(126th St & Ford Dr, Must access via 126th St)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LLOYD JOHNSON JR 
Rating:
5.0

Don’t change - great experience and customer service.

Paul Phipps 
Rating:
4.0

Customer did not leave a comment.

Babar Afridi 
Rating:
5.0

Outstanding customer servicce

KENNETH MC TYER 
Rating:
5.0

Service was fast and the whole experience was a breeze. Keep up the great work!

Christian Wilhite 
Rating:
5.0

The only area of improvement would be the return process. I downloaded the U haul app on my phone and watched the tutorial on what steps to complete. Needless to say, the app did not work and I could not ask for help from the Mower Shop as they were already closed. I worried that we would be charged a late fee, so we took pictures of our arrival so that they would be time stamped. Fortunately, I received my receipt this morning without any additional charges. Overall, my experience was excellent with the rental location.

Erin Shuttleworth 
Rating:
5.0

Customer did not leave a comment.

Wendy Frankland 
Rating:
5.0

Customer did not leave a comment.

Amy Campbell-Bertram 
Rating:
4.0

Customer did not leave a comment.

Greg Christenson 
Rating:
5.0

Very friendly

David Wyatt 
Rating:
5.0

Customer did not leave a comment.

Letha Maier 
Rating:
1.0

Truck was dirty when we picked it up. Charged $25 for a cleaning fee hours after we returned. Pick up representative didn’t go over the truck with me. Drop off representative didn’t go over the truck with me but by god they’re quick to charge $25 for a cleaning fee.

Spencer Case 
Rating:
3.0

The process for drop off when the location was closed was not great, the app wasn't working and i had to take pictures several times before they would register and allow me to move on. Super frustrating. Overall staff was very knowledgeable and helpful.

David Warrum 
Rating:
5.0

Pet hairs in the driver and passenger seats, if removed, would make this a perfect experience.

Yan-San Chyi 
Rating:
5.0

Customer did not leave a comment.

Richard Drumright 
Rating:
5.0

Customer did not leave a comment.

Taylor Duley 
Rating:
4.0

Customer did not leave a comment.

Bradley Barrett 
Rating:
5.0

Customer did not leave a comment.

GARY HOLLEMAN 
Rating:
5.0

None

GARY HOLLEMAN 
Rating:
5.0

Customer did not leave a comment.

John Krummel 
Rating:
4.0

Customer did not leave a comment.

JOHN WALSH 
Rating:
5.0

We turned our Uhaul in after the business was closed for the night so we didn’t have contact with anyone. Our turn in was easy.

Dana Smith 
Rating:
4.0

No moving supplies were available. I ordered and paid for a furniture dolly, they had none.

Richard Sparks 
Rating:
5.0

Customer did not leave a comment.

Kendall Mccroy 
Rating:
5.0

The partnership with The Mower Shop is awesome. Such a great team that makes this process seemless.

Ted Sherfick 
Rating:
5.0

Customer did not leave a comment.

Isaac Torres 
Rating:
5.0

Customer did not leave a comment.

STEVEN STEINKELER 
Rating:
5.0

Customer did not leave a comment.

BRENDA MYERS 
Rating:
5.0

Customer did not leave a comment.

Joe Vertin 
Rating:
5.0

Friendly service. Explanations were thorough and clear.

Neil LaGrange 
Rating:
5.0

Customer did not leave a comment.

Jesse Burton 
Rating:
5.0

Quick pick up and conveniently located.

michael meier 
Rating:
5.0

The UHAUL App did not work when we returned the truck. The geo-locator part of the App could not find the location even though we were parked on the lot where we rented the truck so we could not complete the after-hour return as described on the video.

JIM GAMLEY 
Rating:
5.0

Customer did not leave a comment.

Eric Ferrell 
Rating:
5.0

Customer did not leave a comment.

Eric Ferrell 
Rating:
5.0

The whole experience was as smooth as one could expect. The equipment worked quite nicely and seemed to be well maintained.

Chris Hayes 
Rating:
5.0

Customer did not leave a comment.

Jennifer Engelmann 
Rating:
4.0

Customer did not leave a comment.

Regina Kmak 
Rating:
5.0

Customer did not leave a comment.

Julie Johnston 
Rating:
5.0

Great service. Very friendly.

Tim Hall 
Rating:
5.0

Customer did not leave a comment.

Matthew Gladieux 
Rating:
5.0

It was a quick and simple process and everyone was friendly and helpful.

Angel Brown 
Rating:
4.0

Customer did not leave a comment.

Charles Baxley 
Rating:
5.0

Customer did not leave a comment.

Joe McCalley 
Rating:
3.0

Your app is so unreliable, the trucks are always so run down and mobile process works half the time. This is why I always rent Penske but they are not open in Sunday’s

steve Kennedy 
Rating:
5.0

Excellent services, clear instruction, quick in and out, very friendly staff. Just keep this up and the next customer will be impressive.

Yan-San Chyi 
Rating:
5.0

Overall rental process was very quick and easy. Employees were very nice and very helpful(aside from the fact they would not volunteer to help me move, lol)

Kevin Jessup 
Rating:
5.0

Customer did not leave a comment.

NAINYEIN CHAN 
Rating:
5.0

Customer did not leave a comment.

david moliterno 
Rating:
5.0

The Uhaul wasn't clean on the inside but we didn't care. Someone spilled something on the floorboard and must have had a dog or cat with them as the animal hair stuck to it. But again...we had a good experience.

Amie Michelle Drudge 
Rating:
5.0

Customer did not leave a comment.

Patrick Walters 
Rating:
5.0

Customer did not leave a comment.

Nicolas Stark 
Rating:
5.0

Truck had over 180,000 miles. Worked fine and was clean. Service was great

Roger Moore 
Rating:
5.0

Customer did not leave a comment.

Manpreet Kaur 
Rating:
5.0

Customer did not leave a comment.

Shannon Ladislas 
Rating:
5.0

Staff were friendly and helpful. The whole process was very quick for both pick up and drop off.

Aaron Frazeur 
Rating:
5.0

Great experience. Easy pick up and drop off.

Laurel Fassold 
Rating:
3.0

The check engine light came on and I had to pull off the road and spend the next 45 minutes making calls to figure out whether I should drive it back or take it somewhere for repairs. I got the go ahead to drive it back but this stop put me 36 minutes over a 24 hour time Period for rental and because of that I was charged an extra rental period. I was charged an extra day because of the equipment malfunction and trying to be the responsible person. I would definitely rent from a different site next time.

Jennifer Harber 
Rating:
5.0

Customer did not leave a comment.

Rebecca Evans 
Rating:
5.0

Customer did not leave a comment.

Meg Shanley 
Rating:
4.0

Customer did not leave a comment.

Casey Carroll 
Rating:
5.0

Customer did not leave a comment.

Jason Greth 
Rating:
5.0

Overall good experience. 24/7 access worked well because the store was closed for the holiday weekend.

Jason Collins 
Rating:
5.0

Excellent experience. Will be doing all my business with them further.

Douglas Pankop 
Rating:
5.0

The return process through the website was confusing and overly complex. U-haul really needs to address that. It’s enough to not want to use U-haul again.

Devon McDonald 
Rating:
5.0

Customer did not leave a comment.

Louis Stancato 
Rating:
5.0

Customer did not leave a comment.

LISA LYNCH 
Rating:
5.0

Customer did not leave a comment.

George Triplett 
Rating:
5.0

Customer did not leave a comment.

Dawn Garver 
Rating:
5.0

Everything was good. I had last minute changes, picked up the truck early and had no problems. Very happy with the service.

Eric Flores 
Rating:
5.0

Customer did not leave a comment.

ariel rivera 
Rating:
5.0

all went very well.

ROBERT IRWIN 
Rating:
5.0

Customer did not leave a comment.

Jim Zeller 
Rating:
5.0

Customer did not leave a comment.

jeff august 
Rating:
1.0

Customer did not leave a comment.

Scott Stelloh 
Rating:
5.0

Everyone was friendly and efficient. Paul helped me and did a great job!!!!

mary Falcone 
Rating:
5.0

Customer did not leave a comment.

Steve Hendricks 
Rating:
5.0

Customer did not leave a comment.

Samara Evans-Russell 
Rating:
1.0

To not charge unexpected costs to my credit card without my approval. I want my refund back immediately. I was upgraded to a bigger truck without my say so due to the original cargo van I ordered not being back in time. I had to pay much more per mile than $.69/ mile and I got charged more fees ONTOP of it. I need a phone call ASAP to resolve my terrible experience. Nicholas JURICH 765-578-1287

Nicholas Jurich 
Rating:
5.0

Staff here is always prepared, patient, considerate and helpful!

BRENDA MYERS 
Rating:
5.0

They are absolutely the best!!!! Would not rent from anyone else!!!!

PATRICIA COSTLOW 
Rating:
3.0

Customer did not leave a comment.

Elise Collins 
Rating:
5.0

Customer did not leave a comment.

Jacob Hill 
Rating:
3.0

Answer your phone I had a problem but had to go to 1-800 number to get answer. Extra dolly in truck took up room we needed to fill the truck. Had to call to get it removed don’t want to pay for it. Already rented a bigger one from U-Haul. Then had to figure out where to put it. Happy with check in.

Vicky Gaskin 
Rating:
5.0

Customer did not leave a comment.

David Nash 
Rating:
5.0

Friendly Staff!

Jeff Jarecki 
Rating:
5.0

Got it covered. Not sure it could be done any better. Thanks.

RICARDO SWIECKI 
Rating:
5.0

Customer did not leave a comment.

David Nichols 
Rating:
4.0

I rented one truck and realized a tire was low. I returned that truck about 10 minutes later and they gave me another truck. Unfortunately, after it was loaded I realized it too had a low tire. After two different U-Haul locations were unable to air the tire up, I had to wait over 2 hours for roadside service to show up to fix it and it resulted in me having to completely change my trip plans (including missed hotel reservations). So, this location gave me two trucks with two low tires.

Shalee lehning 
Rating:
3.0

The location is convenient. The truck was dirty. The app needs to be improved. It wasn't easy to use, it kept having network connection problems and it took 15 minutes to input all the information and then get the truck. The lock box with the key in it was difficult to open. Not a great experience. You should be able to upload your information ahead of time.

Michael Davis 
Rating:
5.0

Customer did not leave a comment.

James Hartness 
Rating:
2.0

Customer did not leave a comment.

LINDSEY SCHRADER 
Rating:
5.0

Very nice service and very helpful staff

Parbachan Singh 
Rating:
5.0

Customer did not leave a comment.

Eric Bryant 
Rating:
5.0

Customer did not leave a comment.

Sam Komar 
Rating:
5.0

Customer did not leave a comment.

Joseph Lipp 
Rating:
5.0

Great service!!

MATTHEW HAYES 
Rating:
5.0

Customer did not leave a comment.

Douglas McFarland 
Rating:
5.0

This place is UNBELIEVABLE. They are better than any corporate store I've ever been to. Colin and Anthony are a HUGE help and have GREAT customer service skills.

Colin White 
Rating:
3.0

Customer did not leave a comment.

Roberta SCHILDMEIER 
No reviews have been submitted for this location.

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