Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

3,260 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 7 am–11 am
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 7 am–11 am
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Canda fadduol 
Rating:
4.0

Customer did not leave a comment.

brad reimer 
Rating:
5.0

Nothing needs to change both the manager and employee were very helpful and respectful outstanding customer service

Juan Rivera 
Rating:
5.0

staff very friendly and professional

Jose Echeverria 
Rating:
5.0

Customer did not leave a comment.

Brad Stoll 
Rating:
5.0

Nothing at the present! Both representatives at the 4 Corner Riversports (Durango, CO) and the Moving Store (Santa Fe, NM) were both top notch, 5 Stars, A+!

Tony Hudspeth 
Rating:
5.0

Customer did not leave a comment.

Mark Anthony 
Rating:
5.0

Keep up the friendly greeting, helpful suggestions, advice, and prompt service. I guess the only thing that might improve your overall experience is to bring your dog to work with you.

Kimberly Hak 
Rating:
5.0

Customer did not leave a comment.

Paul Duran 
Rating:
5.0

Customer did not leave a comment.

Donald Hickmott 
Rating:
5.0

This team is absolutely incredible. We made multiple trips with multiple rentals from Kyle during our moving experience. He has all the packing equipment you need, has a great sense of humor and is SUPER helplful. Would absolutely rent from him again!

GRetchen Heinrichs 
Rating:
5.0

Customer did not leave a comment.

JOHN BROWN 
Rating:
5.0

Customer did not leave a comment.

Steven Howard 
Rating:
5.0

Extremely nice guy took instant care of us. Fast pickup. Excellent service!

Randy Moore 
Rating:
5.0

Excellent customer service

Michael Silvio 
Rating:
5.0

I am using services for this location per years they are amazing thank you for helping us all the time and thank you for all that you do for us!

MARIBEL CARDONA 
Rating:
5.0

Customer did not leave a comment.

Nancy Trevino 
Rating:
5.0

Customer did not leave a comment.

Ardin Elliott 
Rating:
5.0

Clean and friendly staff. Check in and drop off was a breeze.

Noel Stone 
Rating:
4.0

Great service. Great Equipment. No issues with any of it. Thank you

Julie Folmar 
Rating:
4.0

everything was ready on time and the service was polite and professional.

KEVIN PATTERSON 
Rating:
5.0

Customer did not leave a comment.

julie mcneal 
Rating:
5.0

As always, Kyle and his people provided excellent service doing the initial paperwork, hooking up the trailer, providing an adapter and unhooking the trailer when I returned. The equipment was in excellent condition, reasonably priced, and Kyle is unfailingly polite and helpful. I recommend his store without reservation.

CHARLES PACHECO 
Rating:
5.0

I have rented here several times. Kyle is always professional and willing to help the customer. I go to this location when several other locations are closer due to the level of professionalism

Kyle Cole 
Rating:
5.0

I’ve rented from this property a couple of times and each time Kyle has provided excellent customer service. He is very good at his job and deserves a raise! Thank you Kyle!

Shalea Wolski 
Rating:
5.0

Customer did not leave a comment.

Michael Grimm 
Rating:
5.0

These guys are great! Thank you for the outstanding Service!

Renee lindsey 
Rating:
5.0

Customer did not leave a comment.

Michael Mizell 
Rating:
5.0

Had no issues at all, counter person was very helpful. The truck ran fine.

william Higham 
Rating:
5.0

Customer did not leave a comment.

Robert Wing 
Rating:
5.0

Kyle is an absolute pro. It is always smooth and efficient with him

david wagner 
Rating:
5.0

Rental was super easy and affordable.

GINA LARSEN 
Rating:
5.0

Customer did not leave a comment.

Shixin Zeng 
Rating:
5.0

Customer did not leave a comment.

Ryan Lampro 
Rating:
5.0

Customer did not leave a comment.

Kevin Romero 
Rating:
5.0

Customer did not leave a comment.

Chris Rodriguez 
Rating:
5.0

Fast and efficient. Well organized and friendly.

Steve Mckee 
Rating:
4.0

Customer did not leave a comment.

Nancy Borgstadt 
Rating:
5.0

Customer did not leave a comment.

JOHN BROWN 
Rating:
5.0

Customer did not leave a comment.

Mario Romero 
Rating:
5.0

Customer did not leave a comment.

Kaela Jacobson 
Rating:
5.0

Customer did not leave a comment.

Sarah Engle 
Rating:
5.0

Above and beyond customer services, these guys are great.

ROBERT HOLLAND 
Rating:
5.0

This experience worked well for my project

Arthur Tafoya 
Rating:
5.0

Add a sign that would help those dropping off where to park and wait for U-Haul person.

Jason Tuttle 
Rating:
4.0

It was so easy to reserve a truck online and then pick up at the store. Miguel was so helpful and professional. He explained everything to me. There is not a lot of traffic in front of this location. The price was right too.

Shelley Baber 
Rating:
5.0

Customer did not leave a comment.

Jeff Hengesbaugh 
Rating:
5.0

Keep up the great work 👍

Dwayne Zaragoza 
Rating:
5.0

Customer did not leave a comment.

Bobby Allen 
Rating:
5.0

Great location. Pleasure to do business with. No complaints or room for improvement.

Robert Watts 
Rating:
5.0

Great service! I will continue to use this location for all my future moving needs.

Spencer McDonald 
Rating:
5.0

Customer did not leave a comment.

joseph nespor 
Rating:
5.0

Great customer service and over all best in Santa Fe

jose rivera 
Rating:
5.0

It is winter so the exterior and interior had dry mud. Wasn’t real bad but at some point needs to be washed. I only used the vehicle for an hour to pick up 1 item so it wasn’t an issue!!

Brenda Luna 
Rating:
5.0

As always, Kyle and his crew provide excellent customer service. We will return there for our next rental need.

Larry Willette 
Rating:
5.0

Always a great experience.

Ernest Barney 
Rating:
3.0

Nothing

Jason Tuttle 
Rating:
5.0

Alway love the customer service here!

eric oltersdorf 
Rating:
5.0

Awesome customer service. Very friendly, knowledgeable and professional.

Leticia Karns 
Rating:
5.0

Customer did not leave a comment.

James Rutherford 
Rating:
5.0

This was a 1600 mile move in a 10 ft truck towing my car. The equipment was SOLID and not at all stressful to drive. (Except through Louisiana- who should be ashamed of their roads!) All U-Haul staff was friendly and professional! Such a good experience!

Barbara Berry 
Rating:
5.0

Customer did not leave a comment.

David Gunter 
Rating:
5.0

Customer did not leave a comment.

Bruce Fischer 
Rating:
4.0

Customer did not leave a comment.

claudia karll 
Rating:
5.0

Customer did not leave a comment.

Ricky Grant 
Rating:
5.0

Customer did not leave a comment.

Santiago Olguin 
Rating:
5.0

Good customer service and they speak Spanish.

Maria Hamilton 
Rating:
3.0

Customer did not leave a comment.

Peter OConnor 
Rating:
5.0

Customer did not leave a comment.

David Volz 
Rating:
5.0

Thanks for the many yrs of awesome service!

Lorence Valencia 
Rating:
4.0

Customer did not leave a comment.

Tarik Razkane 
Rating:
5.0

Love this place. Always accommodating.

Amy Susi 
Rating:
4.0

The personnel at both locations were outstanding! Polite and helpful.

Kirk Cleere 
Rating:
5.0

Cool dude and got me out quick

Brian Doyle 
Rating:
5.0

You guys are great as usual!

kimberly kleve 
Rating:
5.0

Customer did not leave a comment.

Kim Neal 
Rating:
5.0

Kyle Christensen is excellent!!!!

larry carrillo 
Rating:
5.0

Kyle was fabulous and very helpful. Had our pads and dolly all ready. Helped us when we could not find the odometer.

Cordy Anderson 
Rating:
5.0

Customer did not leave a comment.

Billy Billingsley 
Rating:
5.0

Customer did not leave a comment.

Silas Cordova 
Rating:
5.0

Customer did not leave a comment.

Jason Anderson 
Rating:
5.0

The lights were on when I picked up the truck and I didn’t know. It caused a dead battery that was easily jumped, but maybe warn people the lights don’t shut off with the vehicle.

Lisa Cat 
Rating:
5.0

Very fast smart and friendly. Spoke like he cared, like an owner would. Will use this location in the future.

Jon Bull 
Rating:
5.0

I pulled up in the wrong spot to return the trailer. A young man came out and I explained I had trouble back up with a trailer. He said no problem, disconnected the trailer right there and got us on our way. VERY helpful.

George Ledyard 
Rating:
5.0

Customer did not leave a comment.

Angela Sumner 
Rating:
5.0

Excellent

shaun parish 
Rating:
5.0

Have used this location previously. Always excellent!

Ernest Barney 
Rating:
5.0

Amazing customer service. Everything was clean and well stocked. He informed me of some really good extras that I had forgotten and ended up purchasing. A+ would recommend highly!

Dennis Adams 
Rating:
5.0

Great customer service

MIKE LEARY 
Rating:
5.0

He was very professional, helpful and had great customer service skills. As he exited the building to help me with my equipment, he introduced himself to the customer behind me and said he'd be with that guy in a couple of minutes. That was nice to witness.

Erika Shaw 
Rating:
5.0

Super friendly and helpful. I had been to this location to purchase supplies before and really appreciated the offices upbeat vibe and plenty of packing supplies.

Randy Clark 
Rating:
5.0

I have used this location several times for rentals and to buy supplies. Always friendly and helpful. Excellent!

Ernest Barney 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kramer 
Rating:
3.0

Customer did not leave a comment.

Emma Martinez 
Rating:
5.0

The person helping was knowledgeable and courteous. He answered all of my questions

vicki yeomans 
Rating:
4.0

Easy drop off staff member was very helpful and accommodating.

LORI FOX 
Rating:
5.0

Miguel rocks! He was more than accommodating and efficient, a real asset to his company. I appreciate his effort in getting my reservation moved up to avoid snow, so happy to get this move behind me, thank you for all your help!

Randall Reynolds 
Rating:
5.0

This place is awesome. The staff and owner are there to help you.

Frederick Ryals 
Rating:
5.0

Miguel was fast and professional despite working alone and having multiple customers to deal with.

ANDREA SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Salvador Polanco 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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