Comentarios del cliente para The Mobile Mac Shop
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de The Mobile Mac Shop
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LENA S. en
We did not have any blankets and really needed them...no one was there when we got there. had to wait about an hour...other than that, it was fine..
MATTHEW M. en
Check to make sure requested equipment is available. Clean the truck
BRIDGET S. en
I didn’t like the fact that I wasn’t told it was a 24/7 pick up. It took an hour and a half for me to get the truck. Even the Uhaul Rep from 800 number didn’t know until later that it was a 24/7 pick place.
Michael D. en
Generally easy process to pick-up/drop-off using Mobile at this location. Also very accessible from the main road
Alberto S. en
This U-Haul shop was not my choice or the one scheduled to me for my reservation. I was scheduled for the one in concord Nc they did a very bad job they had my truck ready but no key and was on the phone with 24/7 service for 3 hours and no one picked up only way I got helped because I went online to chat with an agent I was supposed to get my rental truck at 7 and didn’t get it till 12 midnight.
Stan R. en
Dropped off after hours /started around 9 pm and finally had to leave truck there and drop key around 10:30–had to send photos to Suzanna at Mountain Island location
Hugh M. en
Went out of their way to make our move easy.
Freddie H. en
Keep up the good work.
ASHLEY M. en
I was overcharged and when disputed I was contacted by email asked for # and when I gave it to someone via email I never received a response email. I was given the wrong size uhaul, wrong price, the gas hand was marked for a lot more than what was actually in the gas tank and even when I submitted evidence that the gas was way below I was charged over $40 more than what I was quoted for.
Charles A. en
I had issues with being able to complete the online check in process. I called customer service and was on hold for 30 mins due to “an excessive call volume” take note this was at 1:00 am! Customer service was rude and did assist with my checking in process after installing the U-Haul app. Online service was not working from the website. Also a hand truck was not left in the vehicle for use, which I had also prepaid for! I finally left the pick up location about 1:45 am. So it took over an hour in the middle of the night just to pick up this truck!!
Jay S. en
This was a smaller location but it was a pleasure working with a small business as they got me hooked up and out the door quickly. Easy return as well
John P. en
i made reservations ahead of showing up at concord across from s&d coffee. when i arrived they told me they had changed my reservations that morning. They told me to go to main st locationin . in concord. no one knew where it was. It was in Kannapolis. I was treated very well in Kannapolis. I will no longer use u-haul.
Travis H. en
The van smelled horrible and I was charged for fuel when I have a picture proof I put the fuel back in the van when it was returned.
George E. en
Not at this location but where I was told to pick up the uhaul they didn't have any truck on hand for me to get . I had to go to another location out of the way to pick up a uhaul truck.
RANDELL N. en
Shut down
Bonnie D. en
Told me wrong information & i was sent to 4 locations and now I cannot get the billing information straightened out.
Corey C. en
Very nice people. Good to work with.
Yolande G. en
Nothing was wrong with my pick up. Other then the location I asked for, for more reason then one was changed and the 800 that was given to me was rude and very unprofessional. I would have never talk to my dog that way. She told my I should be grateful that I even had a truck and that she could push it out to another farther out location. It was only me and I had to find some one to get my car home.