Customer Reviews for The Mail Vault
(Distribuidor de U-Haul del vecindario)

202 comentarios

5834 Monroe St Suite A   Sylvania, OH 43560

(419) 841-6174

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(419) 841-6174

5834 Monroe St Suite A
Sylvania, OH 43560

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Agent was fine, truck bed was dirty, I had to clean it out

Neeraj K. 
Clasificación:
5.0

It was all very easy to do

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

Lindsey at the location was fantastic.

Ken A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lloyd S. 
Clasificación:
5.0

I think you only charged me for 1 day I had it 2 days

DAVID B. 
Clasificación:
5.0

All good

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
4.0

This location was EXCELLENT in the process of renting and handled the problems I had with the truck. I will definitely use them again.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN LYNETTE H. 
Clasificación:
4.0

Provide an option on the website to be able to rent a truck for more than three days.

Merrilee J. 
Clasificación:
5.0

Friendly, fast service!

MARY M. 
Clasificación:
1.0

The man at the front desk was extremely RUDE!!! He hung up on me 3 times and made it seem like I was a bother to him!! I did NOT APPRECIATE HIS DEMEANOR IN PERSON NOR ON THE TELEPHONE! I would NEVER USE THIS PLACE NOR RECOMMEND IT FOR BUSINESS!!! I am so upset and very angry with the way this particular location handled their business!!! They were supposed to refund me $17 for 2 packs of pads and a dolly we never used and HE BROUGHT OUT even though there was one already locked in the truck. He refuses to give me the refund and kept saying “ I don't care” and when I kept advising he brought the dolly out he would hang up on me!!!!!

Laura H. 
Clasificación:
1.0

Did pre check-in and it still took over a half hour. The dolly and pads weren't ready. Truck smelled like an ashtray.

John C. 
Clasificación:
3.0

The employees at this facility were friendly and helpful; however, they did not inspect the vehicle prior to me departing and we attempting to inspect it as I was preparing to drive the Uhaul away. I thought this was unprofessional and unsafe.

Rory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
3.0

The Mail Vault was closed, the web site was not easy to navigate thru once and finally in it worked well with my I phone 8 , my wife's I phone 11 would not download for the photos that were nessarsary to complete the process, also I dropped the truck off on Saturday there was no phone # to reach anyone for assistance also there was no way to lock the box of the truck which has the 3 dozen furniture pads and dolly inside, I understand it being a holiday weekend but not to have an emergency assistance # or a way to lock the box is a poor way to run a highly respected business.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

excellent people

larry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany W. 
Clasificación:
4.0

Thanks to the nice lady that checked me in. She had to attempt the input of data regarding my return like three times before she could get the web to accept it. She did not complain but I wonder why an employee has to use their personal cellphone to input job-related data. P.S: I returned the truck with a full tank.

Louis K. 
Clasificación:
3.0

The online check in was too challenging and I gave up and went inside to do the check in. I am so glad I did! The woman inside made my experience a ton better than it would have been with an online check in. She was friendly, kind, knowledgeable and helpful. She made my experience an 8/10 and I wish I would have skipped the online check in altogether. Probably would have been a 10/10 at that point!! Great people make a company great.

MELANIE R. 
Clasificación:
5.0

Nada

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

george O. 
Clasificación:
5.0

Great job

Deborah S. 
Clasificación:
5.0

Very helpful agent. Thank you.

KATHLEEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA A. 
Clasificación:
1.0

First of all they say not to use a prepaid card which I did not and it still charged me $209 which is money I needed for the move I waited an hour and a half after I had signed for my rental my movers were coming from Columbus to help me move and waisted my time as well as there's to get the problem resolved which it did not I will never go here again

Tanika B. 
Clasificación:
5.0

dont change anything-- nice , professional and good quality

JEFFREY B. 
Clasificación:
1.0

The man that I spoke to on the phone at this location was immediately SO rude for no apparent reason! Our original pick up location was different, but because someone was late returning their truck, we had to drive 40 minutes to Mail Vault for it. He tried arguing with me about this and I'm not even sure why? We, the customers, were the ones who had to drive 40 minutes ONE WAY for our truck on our MOVING DAY! He called me when we were on our way JUST to argue about our reservation. He also did the same to the very nice lady at the U-Haul our truck was originally suppose to be at, and hung up on her. I will never return to this location for anything. We were supposed to have a discount applied at our drop off, and it wasn't.

Miles P. 
Clasificación:
5.0

Made the drop off easy!

Rita B. 
Clasificación:
5.0

Website is not user friendly.

Brenda M. 
Clasificación:
5.0

Not a thing! Thank you for making this task easy!

Donna M. 
Clasificación:
4.0

Have a way to extend time alittle. Also, key did not fit in return box.

John M. 
Clasificación:
3.0

It was completely a touchless process to return the truck. Everything was completed through the UHAUL phone app.

carol D. 
Clasificación:
3.0

El cliente no dejó un comentario.

NARVIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

The owner/U-Haul representative was extremely helpful!!!

Jerome H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

barb S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

fast easy service

Tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY B. 
Clasificación:
5.0

This location was great!

Joseph M. 
Clasificación:
1.0

I rented a car dolly. Used it, and returned it after hours, just a few hours after I rented it. I got a call today from the guy at the rental place claiming that I never returned the trailer. He kept saying he couldn't find anything on his cameras about me returning it. I obviously returned the trailer, so I hung up on him and have not heard back. They will not get my business again

DREW K. 
Clasificación:
5.0

Renting from Uhaul was so quick and easy! The van was perfect size for what I needed and I got the job done quickly. I rented the van to pick up flooring and plywood. Great price, cheaper than having it delivered and didn't have to wait longer to have it delivered. I also added the insurance plan which was still cheaper than store delivery! Would do it again and would recommend to someone who doesn't have access to a truck.

Leah O. 
Clasificación:
3.0

It took about a half an hour for the smartphone app to send me the combination for the lock box. That was frustrating.

andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

Trailer was not swept out. If was full of leaves and dirt.

Jeff N. 
Clasificación:
5.0

The only item missing on the new truck I rented (only 1,947 miles) was cruise control. This would have made the highway drive so much easier.

Jeff M. 
Clasificación:
2.0

The employee at the location seemed very confused.

Erika W. 
Clasificación:
5.0

Very, very helpful!!!

jody C. 
Clasificación:
3.0

The vehicle didn't have a full tank, I checked and thought the gauge was indicating a full tank, but when I filled it the first time, for sure it was 1/8 low. Also it came with a lock on the back and the little key with truck was suppose to operate the lock, but it didn't

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

the employees were very helpful and nice

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin D. 
Clasificación:
5.0

I wasn't told that I need to check in online

douglas F. 
Clasificación:
5.0

The person at The Mail Vault was very nice and helpful. Made the process easy.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
1.0

bad experience from initial phone call to pick up

mary ann G. 
Clasificación:
5.0

Great service

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jane M. 
Clasificación:
5.0

Perfect location for smartphone pickup!

Anne P. 
Clasificación:
1.0

Why was I charged a $25 cleaning fee? There was nothing in there except furniture. I am disputing this charge Please reverse the fee Carey

Carey B. 
Clasificación:
1.0

Ed the owner was not prepared... At pick up or drop off... Was very rude. Absolutely the worst uhaul experience I have ever had!

Kim K. 
Clasificación:
3.0

El cliente no dejó un comentario.

john W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH J. 
Clasificación:
5.0

Ed did us an excellent job procuring us a truck at late notice. Ed sowed great professionalism in his job.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

KEEP UP GOOD WORK

JEFFREY B. 
Clasificación:
5.0

Give better information where the location is

gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kasuntheia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lori F. 
Clasificación:
5.0

this is a small operation and ed has to run it by himself, he does very well, had no problems

Larry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

Did not put my mileage in correct and i called uhaul to fix the issue and spoke with a rude person named sarah. I will never rent from uhaul again and i will tell everyone how rude the staff was when you made a error and took extra money out my account

Nicole C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scot R. 
Clasificación:
3.0

Was not the dealer we made the reservation with, I am the customer and should be able to select where I shop!!! Mail Vault is slower than slow, traffic in that area is horrid. If I can't choose where I pick up my truck then wontbua Uhaul. Ran into an emergency, called customer service was hung up on twice, third time I called was told they would call back with roadside assistance information in 15 minutes, called back 39 minutes later, she said she was still trying to reach someone at customer service. By this time we had resolved the issue. If this is the new Uhaul you can keep it

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

frederice F. 
Clasificación:
3.0

The Employee had a very difficult time on the computer but did an excellent job helping with the trailer

winfried B. 
Clasificación:
5.0

Did online drop off

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larraine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

The horn on the vehicle was very easy to activate, It seems that all you had to do was put the lightest of touches on it to make it honk.

sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
3.0

Way too many issues with renting this equipment. Perhaps it was all the rain. It took 2 days to complete charges. They had to keep requesting my credit card information. Plus I was over charged. Changed trucks 2x. Equipment clean; however, there was a leak last in the truck. Damaged my mattress. Over all process took several hours. Nice people though. Very apologetic.

KEISHA M. 
Clasificación:
5.0

Didn't meet with anyone, but easy drop off and no issues.

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

megan K. 
Clasificación:
4.0

Somebody had called off on a Saturday so it was very busy. I was patient, but felt the lady working was very stressed out.

juli S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
1.0

The person working there is over whelmed . It took a hour to pick the truck up and 30 mins to drop it off .. poor customer service..

JIM E. 
No se han enviado comentarios para esta ubicación.

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