El cliente no dejó un comentario.
Mark A.
Customer Reviews for The Mail Vault
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Ed was great to deal with and cares about his customers. I will recommend the Mail Vault and Uhaul rental at this location to anyone needing to rent a trailer or truck
JOE Z.Office was cluttered, people were somewhat disorganized. Seemed like the business (owners?) were running several other business out of the same location.
Martin R.The cargo area was not clean had broken glass in it and a few small items left behind by the last customer. Other than that was a good experience over all.
Anthony M.The old man who decided to jump in and help the lady behind the counter was beyond rude, he was extremely combative, insulting, and actually put his fists up and wanted to fight me. He started with foul/obscene language when we got outside and I had had enough, I pulled out my phone and said I was calling the police. I ended up not actually calling, but I wish I would have as the confrontation bothered me well into the next day! Inside, early in the transaction it was clear that it was a bother to him that I was there, I even asked if he simply wanted me to go somewhere else. (There's plenty of other uhaul locations nearby) I will NEVER return to this location! The man refused to tell me his name. I was waiting to see if the folks at the drop off location acted this way and they did not.
Stephen G.Too many things going on in that location besides U-Haul rental.
Carolyn A.Vehicle was well maintained. Site staff was particularly helpful and made for a no stress, efficient pick up and return of vehicle.
David S.Great experience from start to finish.
Robin R.I had to go to this location because the location where I made my reservation notified me they didn't have the trailer I reserved. I had a 7:30 reservation and this location didn't open until 9:00 and when I told the owner I was upset because I was an hour and a half behind schedule he didn't say I'm sorry he just said “ that's not my problem “ I will never go to this location again very rude!
Eric M.Everything was great, thank you!
ASHLIE V.I had a reservation for 4pm. Somehow it was rented out. Other reservation supposed to be back by 5pm. Individual showed up at 5:15. By the time I drove away w my rental..5:30pm. Shady owners. Changed my reservation to “5 pm “ after the fact so I couldn't claim the $50 reservation guarantee. Granted they gave me 15 free miles ( $14.85) but why change the reservation time? You screwed up. Own up to it. And yes..I expect a credit.
Nick D.The cab smelled like weed, I found pieces of a joint and my young son found an empty fireball bottle under the seat after we had driven it. The van was disgusting, they didn't honor my reservation (they called and moved it back) and the van was disgusting. I will NEVER go there again.
Denton P.Very smooth transaction, everything was explained well, and truck was in great condition.
Kris D.Great follow-up, professional and accommodating when I had to add a tow dolly and change the pick up date.
Renee B.The guys were pros and have GREAT service . Stress-free experience...
GREG K.The process for getting the truck thru the phone was a nightmare. Could be my lack of understanding or my phone but I will not do self serve again.
KATHRYN V.Hand wrote changes onto receipt which became a problem at rental return. Worker seemed very distracted and lacked focus - First time I've ever not had worker walk me around truck.
John M.John did a very nice job with this rental experience. He had everything ready to go and things went real smooth on pick up and return. Good customer service.
Richard N.Took forever to get the trailer because they couldn't process any of the 3 cards we gave them. After an hour and a half we finally gave up and got cash.
Wayne O.Customer service is ridiculous, Managers are just as bad. Never again
Ian B.The 24/7 is not connected to the app so the check in and check out had to be handled manually and caused confusion
Catherine R.Very friendly and helpful
michael V.Location and equipment were great. App was frustrating and would make me hesitate to use UHaul again. I could not return the equipment using the app, and because it was after hours I had to call customer service. They were very helpful but using the app was a very unsatisfactory experience.
Jeremy H.I wanted a small truck, when we want to complete the procedures so that cash is accepted, I had to take the big truck and I don't need a big one, and I accept that you pay for money instead. The fuel is in the user, but the employee told me if I wanted to pay, it would be a high amount!! Why $85 dollars instead of fuel, and I will only consume $20, not more than that. Why was $75 deducted from the $100 I deposited with the employee? It was a bad experience.
nawras M.Agent was fine, truck bed was dirty, I had to clean it out
Neeraj K.It was all very easy to do
Amy S.Lindsey at the location was fantastic.
Ken A.I think you only charged me for 1 day I had it 2 days
DAVID B.All good
Edward B.This location was EXCELLENT in the process of renting and handled the problems I had with the truck. I will definitely use them again.
John R.Provide an option on the website to be able to rent a truck for more than three days.
Merrilee J.Friendly, fast service!
MARY M.The man at the front desk was extremely RUDE!!! He hung up on me 3 times and made it seem like I was a bother to him!! I did NOT APPRECIATE HIS DEMEANOR IN PERSON NOR ON THE TELEPHONE! I would NEVER USE THIS PLACE NOR RECOMMEND IT FOR BUSINESS!!! I am so upset and very angry with the way this particular location handled their business!!! They were supposed to refund me $17 for 2 packs of pads and a dolly we never used and HE BROUGHT OUT even though there was one already locked in the truck. He refuses to give me the refund and kept saying “ I don't care†and when I kept advising he brought the dolly out he would hang up on me!!!!!
Laura H.Did pre check-in and it still took over a half hour. The dolly and pads weren't ready. Truck smelled like an ashtray.
John C.The employees at this facility were friendly and helpful; however, they did not inspect the vehicle prior to me departing and we attempting to inspect it as I was preparing to drive the Uhaul away. I thought this was unprofessional and unsafe.
Rory K.The Mail Vault was closed, the web site was not easy to navigate thru once and finally in it worked well with my I phone 8 , my wife's I phone 11 would not download for the photos that were nessarsary to complete the process, also I dropped the truck off on Saturday there was no phone # to reach anyone for assistance also there was no way to lock the box of the truck which has the 3 dozen furniture pads and dolly inside, I understand it being a holiday weekend but not to have an emergency assistance # or a way to lock the box is a poor way to run a highly respected business.
James M.excellent people
larry V.Thanks to the nice lady that checked me in. She had to attempt the input of data regarding my return like three times before she could get the web to accept it. She did not complain but I wonder why an employee has to use their personal cellphone to input job-related data. P.S: I returned the truck with a full tank.
Louis K.The online check in was too challenging and I gave up and went inside to do the check in. I am so glad I did! The woman inside made my experience a ton better than it would have been with an online check in. She was friendly, kind, knowledgeable and helpful. She made my experience an 8/10 and I wish I would have skipped the online check in altogether. Probably would have been a 10/10 at that point!! Great people make a company great.
MELANIE R.Nada
James F.Great job
Deborah S.Very helpful agent. Thank you.
KATHLEEN M.First of all they say not to use a prepaid card which I did not and it still charged me $209 which is money I needed for the move I waited an hour and a half after I had signed for my rental my movers were coming from Columbus to help me move and waisted my time as well as there's to get the problem resolved which it did not I will never go here again
Tanika B.dont change anything-- nice , professional and good quality
JEFFREY B.The man that I spoke to on the phone at this location was immediately SO rude for no apparent reason! Our original pick up location was different, but because someone was late returning their truck, we had to drive 40 minutes to Mail Vault for it. He tried arguing with me about this and I'm not even sure why? We, the customers, were the ones who had to drive 40 minutes ONE WAY for our truck on our MOVING DAY! He called me when we were on our way JUST to argue about our reservation. He also did the same to the very nice lady at the U-Haul our truck was originally suppose to be at, and hung up on her. I will never return to this location for anything. We were supposed to have a discount applied at our drop off, and it wasn't.
Miles P.Made the drop off easy!
Rita B.Website is not user friendly.
Brenda M.Not a thing! Thank you for making this task easy!
Donna M.Have a way to extend time alittle. Also, key did not fit in return box.
John M.It was completely a touchless process to return the truck. Everything was completed through the UHAUL phone app.
carol D.The owner/U-Haul representative was extremely helpful!!!
Jerome H.fast easy service
Tom K.This location was great!
Joseph M.I rented a car dolly. Used it, and returned it after hours, just a few hours after I rented it. I got a call today from the guy at the rental place claiming that I never returned the trailer. He kept saying he couldn't find anything on his cameras about me returning it. I obviously returned the trailer, so I hung up on him and have not heard back. They will not get my business again
DREW K.Renting from Uhaul was so quick and easy! The van was perfect size for what I needed and I got the job done quickly. I rented the van to pick up flooring and plywood. Great price, cheaper than having it delivered and didn't have to wait longer to have it delivered. I also added the insurance plan which was still cheaper than store delivery! Would do it again and would recommend to someone who doesn't have access to a truck.
Leah O.It took about a half an hour for the smartphone app to send me the combination for the lock box. That was frustrating.
andrew W.