Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)

272 reviews

12603 SR 143   Highland, IL 62249

(618) 887-4867

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 887-4867

12603 SR 143
Highland, IL 62249

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick Miramonti 
Rating:
2.0

Was charged for 49 miles and I only went about 12 miles here in town. So very frustrated!

Patricia Boles 
Rating:
2.0

One of the tires were flat when I picked up. Truck was covered in dirt in rear

Brennan Smith 
Rating:
5.0

Customer did not leave a comment.

Lorinda Novosel 
Rating:
5.0

I shared with employee that the front end has a shimmy in the front end. It may need new steering or suspension parts or the tires are cupped. Didn't effect what I needed it for. Short distance to move appliances to new home. Did the job.

Mike Goes 
Rating:
5.0

I don't like the new policy of receiving the UHaul truck with 1/4 tank of gas. We put more gas in the truck,estimating what we would need. We overestimated and returned the truck with 3/4 tank. That means that we paid for about $60 of fuel that we did not use. I was told that we might try to get that refunded, but that it was unlikely that would happen.

Luanne Murphy 
Rating:
4.0

I returned on New Years day so location was closed. No interaction with anyone. I just put paperwork into return box like website outlined and did finished return on phone before I left location.

David Zobrist 
Rating:
5.0

It seems to be avery busy place and could probably use two people working.. But staf was very nice and polite.

Linda Merkle 
Rating:
2.0

Truck engine problem light was ON at pickup. No walk around inspection. No helpful hints about the truck. All requested materials were Clean and present as expected. Trip went well in new Truck from different location. In general do Recommend UHaul services. Thanks

Anthony Schreiber 
Rating:
5.0

Customer did not leave a comment.

Rodney Naylor 
Rating:
4.0

This is one of many units attached to the address provided by uhaul, so 7 or so businesses shared the address. Was a bit confusing to find but very polite and efficient staff once we found the right place.

Hailee ODell 
Rating:
5.0

Customer did not leave a comment.

Matt Iskrzycki 
Rating:
5.0

Wonderful Experience Staff excellent Equipment outstanding

Cynthia Fehrmann 
Rating:
5.0

No changes. Excellent transaction. All occurred as was stated and explained. Truck was good. Will rent again!

Justin McLaughlin 
Rating:
5.0

Was everything I needed thank you for a dependable ride

Peg King 
Rating:
5.0

Service was great...employees went above customer service with helping and kindness...

Nancy Waggener 
Rating:
5.0

Customer did not leave a comment.

Ricky Smith 
Rating:
5.0

Couple of marker lights were burned out or had bad wiring when I picked the trailer up. That would be very good to fix for the next customer. The only other issue was that water appeared to come into the trailer from the floor in the front when towing on the highway. I'm not sure if this is something that needs to be caulked or if all of the cargo trailers do this. The roof did not leak which was appreciated.

CHRISTOPHER PASKACH 
Rating:
5.0

Customer did not leave a comment.

jon hardy 
Rating:
5.0

It was a pleasure working with with the friendly and knowledgeable associates in the store and individuals online. From choosing the right size truck for my needs, to pick up and return of the truck, the process was easy and clear. The truck was immaculate. I cannot think of any changes needed.

Rose Keppler 
Rating:
4.0

Using the app is convenient but the app knocked me out several times which required me to get back in several times. It eventually worked but was a little frustrating.

Steve Huffstutler 
Rating:
5.0

Customer did not leave a comment.

RICHARD MURPHY 
Rating:
5.0

Fantastic Service @ the Highland IL location!! VERY HAPPY CUSTOMER! 😊

Jennifer Collmann 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
5.0

Nathan and Maureen are awesome! Worked with them both, both times I’ve rented in Highland and the are thorough to makes sure you know and have everything you need for a successful rental experience, professional, and kind. Will highly recommend this location without doubt!

Sherri Whitten 
Rating:
5.0

Customer did not leave a comment.

Cliff Couch 
Rating:
5.0

Nathan and Maureen are very knowledgeable, professional and friendly!

Sherri Whitten 
Rating:
5.0

Customer did not leave a comment.

Karen Schumacher 
Rating:
5.0

Customer did not leave a comment.

Guy Jordan 
Rating:
5.0

Customer did not leave a comment.

Luanne Murphy 
Rating:
4.0

Customer did not leave a comment.

Michael Chillers 
Rating:
5.0

Customer did not leave a comment.

Celena Davis 
Rating:
5.0

Customer did not leave a comment.

Pete Glock 
Rating:
5.0

Service was perfect. Called at 9 am to rent trailer by 11 am same day. Got hooked up and drove off by 11:30. Brought back by 2:30 un hooked, all done! Perfect!

jody carpenter 
Rating:
5.0

Customer did not leave a comment.

JAMES DONAHUE 
Rating:
4.0

Was after hours when dropped off

juanita witcher 
Rating:
5.0

It would be nice to have GPS in all the vehicles. It was hard for me to get in vehicle. I'm 5'1" and 78 yrs old. The hand grip helped a lot, but a fold down step would be nice for us shorties.

Carolyn Johnson 
Rating:
5.0

Customer did not leave a comment.

Lisa Peck 
Rating:
3.0

Make sure that the heat and ac works and take care of the u haul trucks better

Alexas Estes 
Rating:
4.0

The key return box was not there and I had to driv e to another store in Ofallon just to return the key Janet Schrand a

Janet Schrand 
Rating:
5.0

young gentleman at the Mail box store was awesome!! do not know his name -

Marion Asher 
Rating:
5.0

Customer did not leave a comment.

Eric Nanney 
Rating:
4.0

Very good !

Randy Force 
Rating:
5.0

Customer did not leave a comment.

PATRICK MCMULLEN 
Rating:
5.0

Customer did not leave a comment.

Brad Gross 
Rating:
5.0

Employee was friendly, professional and helpful.

Mona Seidl 
Rating:
5.0

Customer did not leave a comment.

Angela Kruse 
Rating:
3.0

Customer did not leave a comment.

Jake Gantt 
Rating:
4.0

Customer did not leave a comment.

Gary Ramey 
Rating:
4.0

Customer did not leave a comment.

Cesar Quinones 
Rating:
3.0

Despite doing online check n it required 25 min to complete reservation and to get key at the store.

MARY KATCHER 
Rating:
5.0

I didn’t like having to check the truck back in on line. I had trouble uploading. However. Everything else went well

Kathy Engel 
Rating:
4.0

I reserved a 10x20 unit. However upon arrival, was given two individual 10x10 units to use. “Climate controlled” apparently does not mean temperature or humidity controlled. Indoor area was hot and muggy inside. Otherwise nice, secure facility.

Lisa Goldman 
Rating:
5.0

Customer did not leave a comment.

Andy Sandy Penn 
Rating:
5.0

Faster check out...too many screens and steps to rent a hand truck...not employees fault-they were GREAT-especially Sean.I feel the system needs tweaking.

Carla Wedekind 
Rating:
5.0

Customer did not leave a comment.

Ruth Mudd 
Rating:
5.0

The man working behind the counter today, I wish I could remember his name 😬, did a great job. He is always so polite and helpful everytime we are in there. The U-Haul rental worked out great, we had no issues and were very greatful they were open on a holiday weekend.

Brittany Streeb 
Rating:
1.0

Customer did not leave a comment.

Stephen Williams 
Rating:
5.0

Customer did not leave a comment.

MARK ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Mark Ruff 
Rating:
5.0

Customer did not leave a comment.

Bobby Wood 
Rating:
5.0

Customer did not leave a comment.

Tim Lyons 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Reid 
Rating:
4.0

Another staff. This gal did a fabulous job. She was by herself and many customers.

William Mattson 
Rating:
4.0

Customer did not leave a comment.

eric lawrence 
Rating:
3.0

Customer did not leave a comment.

Gary Linafelter 
Rating:
4.0

Customer did not leave a comment.

Mark Rosen 
Rating:
5.0

Very friendly and helpful

Barb Park 
Rating:
5.0

Nothing

JANET KUHL 
Rating:
5.0

The store was closed when I dropped off.

Carla Jones 
Rating:
5.0

Turned uhaul in early like 2 days before due should get a discount

brandon winfrey 
Rating:
5.0

Customer did not leave a comment.

Carolyn Voyles 
Rating:
5.0

Customer did not leave a comment.

Trevor Dumar 
Rating:
5.0

Everything was okay

KEVIN PLOCHER 
Rating:
5.0

Customer did not leave a comment.

JAMES LENGERMANN 
Rating:
5.0

Customer did not leave a comment.

JUDITH JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

MARSHALL REST 
Rating:
5.0

it was a good experiance. i wouldnt chane anything.

LARRY CREWS 
Rating:
5.0

Customer did not leave a comment.

TERRY BURNS 
Rating:
5.0

Customer did not leave a comment.

MARILYN MENDES 
Rating:
5.0

Customer did not leave a comment.

STEVEN LANGE 
Rating:
3.0

Rented a car dolly and when we put the car on it, one tire was almost flat.

JEANNE VENNE 
Rating:
5.0

Wish trucks had back up cameras. A place to hold phone for direction driving.

LISA WALTERS 
Rating:
5.0

Customer service was excellent. We were a smidge late bringing the truck back and they were super understanding. We will hopefully not need another truck in the future, but if we do, we will definitely get it from them.

MCKENZIE HOLTMANN 
Rating:
5.0

Customer did not leave a comment.

Angela Holland 
Rating:
2.0

No muffler on the truck. It was embarrassing to drive. Informed U-Haul rep but no solution other cancel the reservation. I had people standing by and I took off work to get stuff moved. U-Haul provided no compensation for substandard equipment.

GREGORY HECK 
Rating:
4.0

Customer did not leave a comment.

CATHERINE WEISS 
Rating:
5.0

Customer did not leave a comment.

Paul Daiber 
Rating:
5.0

Staff was friendly and helpful, would definitely come back again

TOMAS BUSTOS 
Rating:
4.0

Include check in and check out in price of rental. Customer ends up doing most of the work self service, and after a full day of moving stuff, the last thing you want to do at 10:00 at night is spend an extra half an hour going through your website taking pictures and filling out forms. I know this is company-wide policy and not endemic to the local rental site. Otherwise everything else was fine. Thanks

Barry Raynor 
Rating:
5.0

Customer did not leave a comment.

Randy Finney 
Rating:
5.0

Everything was great, no issues at all.

Wayne Stoltz 
Rating:
5.0

Customer did not leave a comment.

BONNIE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

DALE STOCKER 
Rating:
5.0

Sean was amazing. There is really nothing he could improve on. He was very knowledgeable and friendly. He had us on our way very quickly while also took care of other customers. We would definitely recommend this location for anyone needing uhaul service.

NOEMI SALINAS-FORSYTHE 
Rating:
5.0

I tried to do mobile pickup and it couldn’t determine my location. The customer service person was very helpful, but it still took almost an hour to get the truck. It wouldn’t accept the alternate number. Kept thinking it was my number.

Ken Monken 
Rating:
5.0

Customer did not leave a comment.

BRIAN ABRAHAM 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HEIMSATH 
Rating:
5.0

I had two different counter people during my original visit, pickup and return and they both demonstrated excellent people skills and were efficient and friendly. The experience couldn’t have gone any better.

RICKY KIDD 
Rating:
5.0

Great service and price.

RANDALL FINNEY 
No reviews have been submitted for this location.

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