Make sure that the heat and ac works and take care of the u haul trucks betterAlexas E.
Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)
Highland, IL 62249
Servicios en esta ubicación:
- Mon–Fri8:30 a. m. - 6 p. m.
- Sábado9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The key return box was not there and I had to driv e to another store in Ofallon just to return the key Janet Schrand aJanet S.
young gentleman at the Mail box store was awesome!! do not know his name -Marion A.
El cliente no dejó un comentario.Eric N.
Very good !Randy F.
El cliente no dejó un comentario.PATRICK M.
El cliente no dejó un comentario.Brad G.
Employee was friendly, professional and helpful.Mona S.
El cliente no dejó un comentario.Angela K.
El cliente no dejó un comentario.Jake G.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Cesar Q.
Despite doing online check n it required 25 min to complete reservation and to get key at the store.MARY K.
I didn't like having to check the truck back in on line. I had trouble uploading. However. Everything else went wellKathy E.
I reserved a 10x20 unit. However upon arrival, was given two individual 10x10 units to use. â€œClimate controlledâ€ apparently does not mean temperature or humidity controlled. Indoor area was hot and muggy inside. Otherwise nice, secure facility.Lisa G.
El cliente no dejó un comentario.Andy Sandy P.
Faster check out...too many screens and steps to rent a hand truck...not employees fault-they were GREAT-especially Sean.I feel the system needs tweaking.Carla W.
El cliente no dejó un comentario.Ruth M.
The man working behind the counter today, I wish I could remember his name , did a great job. He is always so polite and helpful everytime we are in there. The U-Haul rental worked out great, we had no issues and were very greatful they were open on a holiday weekend.Brittany S.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Bobby W.
El cliente no dejó un comentario.Tim L.
El cliente no dejó un comentario.Elizabeth R.
Another staff. This gal did a fabulous job. She was by herself and many customers.William M.
El cliente no dejó un comentario.eric L.
El cliente no dejó un comentario.Gary L.
El cliente no dejó un comentario.Mark R.
Very friendly and helpfulBarb P.
The store was closed when I dropped off.Carla J.
Turned uhaul in early like 2 days before due should get a discountbrandon W.
El cliente no dejó un comentario.Carolyn V.
El cliente no dejó un comentario.Trevor D.
Everything was okayKEVIN P.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.JUDITH J.
El cliente no dejó un comentario.MARSHALL R.
it was a good experiance. i wouldnt chane anything.LARRY C.
El cliente no dejó un comentario.TERRY B.
El cliente no dejó un comentario.MARILYN M.
El cliente no dejó un comentario.STEVEN L.
Rented a car dolly and when we put the car on it, one tire was almost flat.JEANNE V.
Wish trucks had back up cameras. A place to hold phone for direction driving.LISA W.
Customer service was excellent. We were a smidge late bringing the truck back and they were super understanding. We will hopefully not need another truck in the future, but if we do, we will definitely get it from them.MCKENZIE H.
El cliente no dejó un comentario.Angela H.
No muffler on the truck. It was embarrassing to drive. Informed U-Haul rep but no solution other cancel the reservation. I had people standing by and I took off work to get stuff moved. U-Haul provided no compensation for substandard equipment.GREGORY H.
El cliente no dejó un comentario.CATHERINE W.
El cliente no dejó un comentario.Paul D.
Staff was friendly and helpful, would definitely come back againTOMAS B.
Include check in and check out in price of rental. Customer ends up doing most of the work self service, and after a full day of moving stuff, the last thing you want to do at 10:00 at night is spend an extra half an hour going through your website taking pictures and filling out forms. I know this is company-wide policy and not endemic to the local rental site. Otherwise everything else was fine. GraciasBarry R.
El cliente no dejó un comentario.Randy F.
Everything was great, no issues at all.Wayne S.
El cliente no dejó un comentario.BONNIE T.
El cliente no dejó un comentario.DALE S.
Sean was amazing. There is really nothing he could improve on. He was very knowledgeable and friendly. He had us on our way very quickly while also took care of other customers. We would definitely recommend this location for anyone needing uhaul service.NOEMI S.
I tried to do mobile pickup and it couldn't determine my location. The customer service person was very helpful, but it still took almost an hour to get the truck. It wouldn't accept the alternate number. Kept thinking it was my number.Ken M.
El cliente no dejó un comentario.BRIAN A.
El cliente no dejó un comentario.STEPHEN H.
I had two different counter people during my original visit, pickup and return and they both demonstrated excellent people skills and were efficient and friendly. The experience couldn't have gone any better.RICKY K.
Great service and price.RANDALL F.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.JEREMY H.
El cliente no dejó un comentario.Blake K.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.JAMES C.
Easy checkout. No issues.JEROLD C.
El cliente no dejó un comentario.GLENNON B.
El cliente no dejó un comentario.TERRY E.
Great experience. Thx.RONALD F.
I placed the order for a truck 2 weeks in advance, specifically ordering a utility dolly for the rental. When I arrived to pick up the truck, I was told that they do not have a dolly and I would have to go to another store to see if they had one. Poor scheduling/logistics = unhappy customer.Thomas H.
El cliente no dejó un comentario.PAUL C.
The person who waited on us was very friendly and helpful.Mike E.
Call someone about the broken card reader.ROY O.
All good.Paul D.
Love the 24 hour drop off.Susan P.
Vents did not work in truck. Had to constantly air up a tire. Pulled very hard to the right. Was quoted .79 cents a mile and was charged 1.19. When regional manager was called he was a complete jerk we are very disappointed in the whole experience.DAVID L.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.Brett B.
El cliente no dejó un comentario.Martin M.
El cliente no dejó un comentario.Corey W.
Great, easy accessDarell A.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.greg F.
El cliente no dejó un comentario.BENJAMIN L.
Get newer trucks. Worst riding vehicle I have ever had. Felt every bump in the road. Loud also. My wife and I could not hear each other with normal speaking volumes. The customer service people can't be blamed for that.LARRY E.
El cliente no dejó un comentario.Sharon R.
I love The Highland Store everything is Excellent. I have rented trucks from them several times everything is clean and ready to go whatever I need the take care of it thank you to the Highland storeJORGE J.
El cliente no dejó un comentario.KATHY F.
No additional commentsDOUGLAS R.
Very helpful and interested in the fact that the tires had to be aired daily or they went down to 20 lbs psi which is not good for interstate travel.larry E.
Overall excellent service. Customer is thankful!!John S.
El cliente no dejó un comentario.Richard G.
You have a terrible website to check back in on returns after hours. The code appears less than 10 seconds and it is hard to read and in the bright sunshine impossible. Fix the checkin procedure and see how you like it in 100 plus degrees. Never again with you will I rent a truck. Hope more see this and heed my advice.Elizabeth S.
El cliente no dejó un comentario.MARIA W.
The salesman was fast and knowledgeable, friendly, very helpfulROBERT H.
We need to speak to someone. There was a problem. 8157217567Roger B.
Honestky a discount wouldve been nice considering our door almost crushed us multiple times because your truck wasnt throughly inspected or something made moving allt harder when you have to hold that door open thr Whole time. Never again will i use uhaul ... bery dissapointed in overall experienceSTEPHEN W.
The young man was very nice and helpful. I would highly recommend.BRIAN F.