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Customer Reviews for The Mail Box Store Of Naperville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle is in very poor condition. It was wobbling while driving due to bad wheels. Worst of all is that the vehicle wouldn't start. Had to spend hours outside before it got towed.
Praveen AThe agent was wonderful!!
Shelley HThe person assisting me at The Mail Box Store of Naperville was very helpful, and explained the rental and return process very well. Thank you very much! I will certainly look to use this rental location in the future! Best Regards!!!
Joseph MGreat experience, in town move , they had truck size we requested. The people couldn’t have been nicer.
tony sI rented for 3 days one way and ended up paying for over 1100 miles and 5 days very pricey
David MThe contract said the gas tank was full but it was not. It was between 7/8 and 15/16th's. I traveled 20 miles with cargo van and I had to put in more than 5 gallons (I stopped before the pump stopped the automation) of gas when the most I used was maybe 2 gallons. This easily cost me an extra $10-$15--NOT ACCEPTABLE!!!
Roger JI was allergic to allmthensog hair that was in the seats but overall I had a great experience
DEANDREA AEasy to book a truck, checkin was quick and I did what I had to do very quickly and returned the truck. It was a perfect first experience with uhaul.
Nelson TExcellent customer service. I recommend this location.
JAMES AStaff was very friendly and helpful!
Bonnie HClean the trucks and make sure the cabs don’t stink.
Jason E