Great customer service and support
Laura C.
Customer Reviews for The Mail Box Store Of Chattanooga
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was greeted promptlywhen I entered the store, processed my rental agreement, got the trailer hook-up and was on my way quickly. The return process was equally easy. I rated the store as "average" only because it was smaller with less inventory than other stores I have used previously. However, the manager was absolutely excellent!
VINCENT N.Honestly this is the best experience I've ever had in either a fed x store or a Uhaul rental. The shop was immaculate, organize and clean. The owner's were attentive, responsive to our questions and without rushing us got us out to our trip and checked back in. Quickly, efficiently and with impeccable manners. I'd recommend this shop and this operator (I didn't catch his name) to anyone above any other location I've experienced in the lower 48 so far. Keep up the great work! Jeff And Joshua jensen
JOSHUA J.Put 15.5 gallons of gas into your truck and the gauge hardly moved and I didn't go very far. Told whoever was working about it and showed my receipts as proof from said gas bought just minutes before dropping off the truck. Was told I wouldn't be charged for gas because there was obviously something wrong with the readings. My receipt was emailed to me and when I received it I was charged over 20 dollars for gas after I just put in over 50 dollars worth seconds before.
Eric E.Somewhat difficult to get UN and out of with a big truck but it was fine overall.
Larry B.I rented the equipment for same day return. was told by the attendant that as long as I returned said equipment by closing time, I would only be charged for 1 day. When checking my account the next day, I discovered I was charged for two days.I immediately called the owner and he explained that the contract stated my return time was 4:45 pm and I did not return the equipment until 5;30pm, which was 30 minutes before they closed. I complained vehemently, and he said he would refund the extra charge, which, as of this moment, he has not! I therefore have no other choice but have my bank reverse the charges! Thus, I cannot recommend this facility, which I would have otherwise!
STEVEN S.The person that took my rental did absolutely nothing to help me hook up the transport, came out of his office pointed to one side of the lot said here's your truck, then pointed to the other side so there's your transport I asked him if he's going to hook it up he says no but I'll take a picture after you do.
JOSEPH D.The end result was good but on the U-Haul side, our trailer was not in our name but some other ladies name and when we tried to return our equipment it was showing up on their end that we owed $45000... because UHaul couldn't get it right on their end.
AMANDA T.Charged me 33 dollars for gas. after only going 28 miles. Besides, I put gas back into the truck, exactly where it was when picked up.
TAMMY N.Everything was clean and service was Excellent. Gracias.
TARYON P.The white lady at this location was HORRIBLE! She was VERY RUDE and unprofessional. Flying into the city and then driving back I had to go through the hassle of doing everything on my own. She didn't refused to load my vehicle on the trailer. I had to go to another location for them to do this. This white lady had poor customer service and caused me to be 2 hours behind schedule. U-Haul needs to remove this place from your list of dealers. HORRIBLE job and do not go to this location.
Eric H.Cable connecting brake lights/turn signals was missing. Dealer didn't have any, gave me money to go buy one myself.
GARY K.This is a bad location. Too small to handle trucks on a busy road. Staff take way too long to process a return and treat you like a number, not a person. I will not be going back there again. I have used other Uhaul locations that are better.
GREGORY F.Animal hair in vehicle. First vehicle had serious tire issue noticed by consumer upon inspection (after receiving reminder text from Uhaul- thank you).
David T.Clean out the trucks a little better but other than that everything was extremely fast an smooth
Shunyetta B.They ripped me off. I put enough fuel in before returning the equipment per the photo uploaded in the app and they still charged me $58 to bring it up to 3/4 of a tank. It was at 3/8 of a tank when picked up. This is not the way to treat a repeat customer.
Stanley M.Easy drop off. Staff was very courteous
Terridan G.No one available for the drop off. We dropped it off with pics and everything and they called us this morning saying they can't find the truck or the key....without having viewed their cameras FIRST!
BREEANNA O.The location open longer hours.
MICHAEL S.The lady at front desk was rude. Steering wheel felt gross and sticky. Did not feel clean
AUTUMN C.Make sure the associate and the customer do a walk around to make sure everything is there. I was supposed to have a dolly but the truck did not have one.
Myranda S.I ordered a dolly and it was not provided.
Ken W.The whole process was easy doing the reservation. Pickup and return went very smooth.
Mildred N.Terrible way this store is ran
David L.There was hardly any room to get the truck in. The girl that was checking us in looked and acted like she'd rather be anywhere but there. I don't think she said 2 words. Very slow process! Won't be back there again!
STEPHEN D.The truck smelled awful and it wasn't available when I arrived. I had to wait about an hour which put my moving behind and my return of the truck behind. I had to pay my movers extra because we were behind schedule. Recommendation: Don't book equipment that isn't clean and sanitary for the next customer. Contact the customer if the equipment isn't ready to be used by the next scheduled customer.
LYNNETTE H.Unattended drop off
EDWARD V.Truck (JH) was running a little rough (seemed too rich) and just felt like it was at the end of its life. Not necessarily a slight on the U-Haul location, just needed some scheduled TLC/maintenance.
Thomas P.The equipment was well maintained but not clean. It was full of sand and dirt (looked like it came straight from the beach). Pickup was quick and friendly.
Elizabeth O.I'm puzzled why I was told that I had to fill the gas tank back up to the level it was when I returned it AND I was charged .99 cents per mile. It would seem that I am paying for gas twice. This is counterintuitive.
Jimmy D.Everything was amazing Charlie was the best customer service I have seen in a long time I most definitely be using them again if I every need them again
TAMIKE T.Easy in and out location, outside we were shown where to park, inside the gentleman that assisted me was polite and efficient. I was out of the store in less than 15 minutes.
LINDA H.I don't want to ruin the location rep as the man was nice. My comment is about the uhaul renting experience. Using the app and not using a human to pickup and then leave truck is a HORRIBLE experience. The app needs work. Confusion on inventory available, what location I'm going, and... wow I spent 100 dollars on fuel because you gave me an empty truck and I have to eat that cost? Fuck you.
Donald B.Need some signage to help folks know what to do when returning a trailer/truck.
David M.When I finally got my rental. Apparently the woman was having a hard time getting my reservation process. When I received everything and checked the truck out. I found that the gas was not full, I returned the truck with the same amount which was a little over 3/4. When I looked at my charges to my card. It had what the paperwork said, Plus an extra $50.00. I have no idea what that charge was for. If it's not on the paperwork, then I want to know what the charge is for.
Brad P.The truck was not cleaned by the previous renter. Had to wait for the store associate to clean it.
Robert C.Truck was dirty and smelled of cigarette smoke but customer service was good and facility was very clean and pleasant.
Hollie K.Agent was not familiar with the rented equipment.
John M.Our original reservation was not available, so we had to be transferred to a different location and different size truck. Our rental was delayed an hour due to this issue. We are disappointed that our reservation (made a week in advance) did not guarantee the right sized truck at the right location and on time.
Tyler E.21' Vehicle was old and very dented and scratched. The entire inside cabin area smelled like marijuana from (I assume) the previous renter and the smell was attempted to be covered with a basic air freshener. One of the cables that assists with raising and lowering of the rear door was broken making it very difficult to close, and the latch would not close completely with door in down position. Lastly, at checkout i was told the fuel level was "between 7/8 and Full" when it was actually only at 3/4. I drove the vehicle less than 20 total miles and put 3 gallons of gas in it before returning. Upon reviewing my final bill i was charged an ADDITIONAL $5.65 for FUEL... This will be the last time I every use U Haul and their poorly maintained fleet, poor customer service and unethical billing practices.
ALLEN J.Poor service. Very old equipment. Will not use this location again.
STEPHEN I.The best truck I've ever rented from U-Haul was from this location. Looking forward to my next rental.
Shane O.Nothing, everything went smooth.
KARL M.Only thing that went correctly
David S.drop off no problem, love the ease of the use of the trailer and truck. Uhaul totally makes that part idiot proof and easy to do, by the way I'm a 65 year old women and did the 700 mile drive and tow on my own!
ADRIENNE D.Closed too early and Uhaul took too long in walking us through the drop off process.
MARTIN H.