Customer Reviews for The Lumberyard
(U-Haul Neighborhood Dealer)

51 reviews

400 Front St   Evanston, WY 82930

(307) 288-4135

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(307) 288-4135

400 Front St
Evanston, WY 82930

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It would be nice to have a unit available within 30 miles instead of having to drive over an hr for pick up on the day of a move.

jeanna Young 
Rating:
2.0

I made a reservation, I called the day prior to confirm the reservation, the location said that it was not available. Well I made reservation 2 wks ago.??? I had to call Go UHaul and speak to the traffic conductor, Andrea. She said she fixed it and gave us 2 free days. Then she really messed up the order. The place I was supposed to drop it off at, called me, wondering why I hadn't returned it yet. I had to call the traffic cobductor again. This time I spoke ro Sam, this girl was super. She made everything right. But I will have a hard time using this company again.

Laura Blackburn 
Rating:
4.0

Customer did not leave a comment.

Gerald Compton 
Rating:
3.0

Easy to get to

Jodi Juretich 
Rating:
5.0

Customer did not leave a comment.

Joseph Wuennemann 
Rating:
3.0

We never should have been expected as the customer to get replacement equipment. It should have been brought to us by a service provider or u-haul representative. The expectation of the customer to do u-haul job is not acceptable! I will not be happy if a manager doesn't contact me in the next 24 hours

EVIN DICKINSON 
Rating:
5.0

Customer did not leave a comment.

PAMELA WARNER 
Rating:
4.0

Everything was good 👍

RICHARD RUSHWORTH 
Rating:
5.0

Customer did not leave a comment.

Michael Fiorelli 
Rating:
5.0

Easy drop off.

Mark Larson 
Rating:
5.0

Customer did not leave a comment.

Brent Sonnenberg 
Rating:
5.0

Customer did not leave a comment.

STEVEN MEEKS 
Rating:
5.0

Customer did not leave a comment.

Dale Cox 
Rating:
4.0

Customer did not leave a comment.

Russell Walker 
Rating:
5.0

Have the truck when it’s been reserved! Don’t screw the customer over at my expense. I should have been offered a discount for my troubles!

James Long 
Rating:
5.0

Customer did not leave a comment.

David Bassett 
Rating:
5.0

Easy to deal with, people there are very friendly.

Joseph Beardsley 
Rating:
5.0

Customer did not leave a comment.

camille Moses 
Rating:
4.0

Make sure that they're is better hooks on the security chains to hook to the car being towed. The hooks need to have a sliding snap instead of the rubber holder. If the rubber breaks or falls off there is nothing that will hold the chain together and you could spark a fire along the road.

Jason Chandler 
Rating:
5.0

very nice and helpful

Steve Grotewold 
Rating:
3.0

The battery was dead, they jumped it for me to be able to drive off the lot. It sat for a day before they could get a new battery out to me. They were friendly and worked with me on it, but it was very stressful

Angel Crawford 
Rating:
4.0

Customer did not leave a comment.

Christopher Bearss 
Rating:
4.0

Customer did not leave a comment.

Heidi Biggs 
Rating:
5.0

fair price

Matt Bowen 
Rating:
3.0

Trying to charge me for gas I already put in vechile. The lady at mid city called my brother and really crappy to him on the phone and she was so rude he hung up on her.

Joshua Russell 
Rating:
5.0

Customer did not leave a comment.

earl hill 
Rating:
4.0

Customer did not leave a comment.

Robert Barry 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dewart 
Rating:
5.0

Make sure if there loading any vehicles that dont run u offer them a come along or a electric puller to get it loaded

Suede Simmons 
Rating:
4.0

Customer did not leave a comment.

Josh Hebert 
Rating:
1.0

Liars, they dinged my card for another 19.78 for fuel when I spent 51.$ for fuel just like they required. This is a matter of opinion!!!!!! I won’t use UHAUL AGAIN!!!!!

DARIN BARKER 
Rating:
5.0

Everything was great

GUS BABALIS 
Rating:
4.0

Customer did not leave a comment.

Pat Fackrell 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH MARIE MACE 
Rating:
3.0

Do not charge a full day rental for returning a truck two hours late because of road closures due to bad weather.

Travis Richardson 
Rating:
5.0

Customer did not leave a comment.

KEITH DOUGLASS 
Rating:
3.0

Customer did not leave a comment.

DEAN BRISSINGER 
Rating:
4.0

Customer did not leave a comment.

Tiffany Michaelson 
Rating:
4.0

The manager was so nice and helpful!!! The availability of equipment was very problematic. We had to drive over 100 miles to get our equipment for the move. It made an already stressful move, so much harder.

Elizabeth Lilley 
Rating:
3.0

Customer did not leave a comment.

JAMES ELVIS AARO TURNER 
Rating:
5.0

Told them to look into the front brakes. Said they were on it.

MILO WARREN 
Rating:
3.0

The location was not the problem, although the girls who checked me in forgot to put the furniture pads in the truck so I had to do without. The only problem with the location was that it was 90minutes from the where I was supposed to pick it up. The reservations agent, Brittney, gave no apology or reparations for the mix up.

Margaret Hess 
Rating:
5.0

Customer did not leave a comment.

Jacob Zaugg 
Rating:
4.0

Customer did not leave a comment.

WILLIAM ELLINGFORD 
Rating:
5.0

Customer did not leave a comment.

Sarah Pena 
Rating:
4.0

Despite being new to the rental business, the staff tried very hard to make the process a smooth transaction.

John C Cox 
Rating:
3.0

This trailer was so dirty inside that it made all of our new boxes packed inside dirty and stained with some kind of grease or deep dirt from the trailer floor. On top of that, the sliding door on this trailer is a real joke and shouldn't be used on such a small trailer. Much better to have the swinging door on these trailers that are 5X8. I have rented several of these in the past and this is the first time that we used one with a sliding door. Shifting loads at all make the door nearly impossible to open.

Zane Winberg 
Rating:
3.0

Customer did not leave a comment.

RICHARD ANDERSON 
Rating:
1.0

Customer did not leave a comment.

JAMES STRINGHAM 
Rating:
5.0

Customer did not leave a comment.

JAMES STRINGHAM 
Rating:
5.0

Customer did not leave a comment.

Timothy Christianson 
No reviews have been submitted for this location.

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