We always use this location and have always been satisfied! We've used them for long distance trips and in town moves. They are courteous, efficient and effective! Six years and never an issue!
Neil H
Customer Reviews for The Lucky Fin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in system was slow and the cashiers couldn’t get to the next screen very quickly
Michelle HFuel Tank was less than half filled, so it was tricky to know how much gas to put in after I used it. There was more gas in it after I used it I'm quite sure than when I picked it up
Harold VThere is nothing showing it is even a U-Haul store. The trucks were hidden behind the building.
Whitney JAwesome service, fast check in an out.
roger vGreat service, friendly, answered questions I had. Nothing to improve!
Daniel JFirst time experience, drop off was simple! Thank you so much!
Ellen CBetter lighting in the lot would be great.
John NDon't know
jim uIt was an easy pick up and return. Great experience!
Kristine PIt was quick and easy and drop off was as well.
John HI got charged 300 extra damn dollars than I was supposed to, putting my account in the hole. The entire process was a shit show and neither r the app or website worked. I spent an hour STARTING AT 11:30 PM(AT NIGHT SINCE Y'ALL ARE TOO STUPID TO REALIZE AHHRJING ELSE) trying to check out the u haul I planned for a month on. There's a whole nother part of the story I ain't gonna go into for the simple fact this should be enough to get ur head out of ur asses.
Vincent MCleaning up the exterior of the location would improve its appearance and professionalism.
Bob ZEverything was 100% satisfactory. I enjoyed working with them and they went over everything very well.
Lorraine TBob was fantastic! Had us on our way in no time.
Pegger OThe staff at the Pella location were nice. The alignment on the truck was off pretty bad. The Ford symbol on the steering wheel was at a 45 degree angle when driving straight down the road. The driver's side tail light was also out. The truck was clean overall but the alignment and tail light were a concern for a 4.5 hour drive.
Adam LLights on trailer went out halfway through road trip. Extended our trip by an additional day. Extra money spent that we weren’t planning on spending because of faulty trailer.
Chardonnay TSuper service. Very pleasant & friendly staff.
Frank MVery nice guy working there. Rented several times from uhaul and this is probably the best location I’ve dealt with. Easy access, very well maintained property and equipment, and quick service in and out.
Chris CDrop off fine-
Dan FThe parking lot was gravel and muddy. I shared with the guy at the drop off location about how dirty the truck was and he said U-haul can't keep the trucks (even the interior clean) in the spring weather. He didn't even want to hear about using the clorox wipes. This guy knew more than anyone else about cleanliness and U-haul trucks. He sure didn't impress me with his listening skills.
Philip HN/A.
Chyanne LI had ordered moving blankets but this location didn’t have any. Other than that, everything worked out great!
Suzanne APlace was great. Truck was clean and ready.
Jeff KI was told the chains were not connected correctly when I dropped it off.
Mark RSuper quick and easy return process.
Nick RSuper easy drop off for both of my vehicles.
Nicholas RI think the trucks should come with a full tank of gas so I don't have to figure out how much gas I need to put in it when I drop it off. It would be easier to just return the truck full of gas also.
Jim OEven though it was a Friday morning the office was closed. The box with our key had no key. We wasted a lot of time trying to finally get a truck. We will not use this Uhaul again as the experience was awful. Brenda Hugen
Brenda HQuite helpful in getting me the right-sized truck. While there was a little mileage mix-up, this was taken care of quickly and efficiently. Thanks!
Mary AOwner is excellent with customer service. Worked with me to move my pickup date.
Kurt KThe online pick up thing was a little overwhelming but I managed but overall it was a good experience
Terry SExcellent customer service, contacted me several times to keep me updated on rental status.
Michael Hnice service, very slow
Darbee FFor a short trip I was rather low on fuel when I finished my run. Fuel was under half, and I was almost on the Empty line when I was ready to head back to add gas and head back to drop off truck. Good truck.
Harold VReally as courteous & professional as the pickup location
PURVIS M