Comentarios del cliente para The Lube Rack

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Lube Rack

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WILLIAM V.
Grado:

Could not have been better!!

Ken P.
Grado:

Excellent customer service. Rick went beyond the norm to provide excellent service and support for my rental. I have had great experience with U-Haul in the past, but service on this rental was extraordinary. I can not thank service at the Lube Rack in Eureka, CA enough.

John K.
Grado:

El cliente no dejó un comentario.

Rachel R.
Grado:

El cliente no dejó un comentario.

Eric N.
Grado:

Friendly and quick service

sal L.
Grado:

El cliente no dejó un comentario.

BOB B.
Grado:

El cliente no dejó un comentario.

Terri F.
Grado:

Evan was great. He suggested I contact U-haul about the "tow haul" problem.

Matthew W.
Grado:

VERY helpful. Thanks for the pleasant experience.

WAYNE S.
Grado:

Make sure the lights work.

Matthew W.
Grado:

Excellent

Catherine H.
Grado:

El cliente no dejó un comentario.

KELLI S.
Grado:

El cliente no dejó un comentario.

Ethan E.
Grado:

El cliente no dejó un comentario.

ERIN W.
Grado:

I rent from this location because of the quality of service. I don’t have to wait beyond getting the rental agreement prepared. First rate.

Douglas P.
Grado:

Complete opposite fro. Pick up, great service and easy to drop off. Better then local uhaul which is just to busy.

Paul W.
Grado:

The Lube Rack employee arrived 10 minutes late - unacceptable. I paid for blankets as part of the rental agreement but they were not in the truck. I had to go back to the Lube Rack and get a refund after the move was completed.

michael T.
Grado:

El cliente no dejó un comentario.

troy G.
Grado:

I was very pleased with the service I received at the Lube Rack. The facility as well as the truck I rented was very clean.

Jamie C.
Grado:

I was charged $40.00 for an extra day upon returning my Uhaul truck at 2:00PM. I had called earlier that day and asked if I return my truck between 1-2PM, would I be charged another day? The person I spoke with said no, and that I would only be charged another day if I returned it around 4/5PM. I would have returned it earlier if I had known he was lying. I wish I could refund that $40.00.

ERIN W.
Grado:

I rent from this location periodically. I get out quickly. The vehicle is ready to go and they are pleasant to deal with. Next time I need a truck in Eureka, this is where I will go.

Perry P.
Grado:

Very convenient and friendly service.

ERIN W.
Grado:

Not much to improve on. When I try to rent from the Jacobs Avenue location with a reservation time, I can wait over an hour before being served. At the Lube Rack I am in and out within 15 minutes.

Andrea F.
Grado:

El cliente no dejó un comentario.

Lynette D.
Grado:

El cliente no dejó un comentario.

JERICO P.
Grado:

Great friendly staff. Amazing customer service.

Jesse V.
Grado:

Have the employee give a walk through of the truck. Give a quick tutorial on all the gadgets and features of the vehicle.

Christine E.
Grado:

It's hard to think of a way my experience could have been improved. Evan is gifted in customer service, from the way he went out of his way to rent a 17-foot van to me ( a first for this location!) to accommodating my other needs, he gets an A+. In addition, he has a friendly, professional and sincere voice that made my experience tops!

RICK B.
Grado:

El cliente no dejó un comentario.

Jim B.
Grado:

El cliente no dejó un comentario.

Melene D.
Grado:

They were professional and helpful.I wish I knew of the lube rack sooner.The staff at the Jacobs Ave store could use a lesson from the Lube Rack.Without a doubt this is where I will go for ALL my Ursula needs.

JOSEPH G.
Grado:

El cliente no dejó un comentario.

ASTRID D.
Grado:

These guys are great! Very helpful, easy rental.

Cortney K.
Grado:

Very helpful man named Ted! :) Thank you!

Stuart R.
Grado:

Lot too small, difficult to access. We had to drop everything and go buy an adapter. I thought it would have been nice to have let me know ahead of time. The employee was late getting to work and hunting down the adapter through us off schedule

greg M.
Grado:

El cliente no dejó un comentario.

Lena B.
Grado:

El cliente no dejó un comentario.

Matt O.
Grado:

El cliente no dejó un comentario.

DINA R.
Grado:

Evan gave excellent customer service. Thank you!!

Brian S.
Grado:

El cliente no dejó un comentario.

greg M.
Grado:

El cliente no dejó un comentario.

Elizabeth B.
Grado:

I wish I could award TEN stars to the Lube Rack! Their customer service outshines anything I could have expected from that other, "Goliath" dealership. When I told my friends how helpful the Lube Rack people were at problem-solving, they said yes, they always have a positive experience with Lube Rack, too.

farid N.
Grado:

El cliente no dejó un comentario.

yiong H.
Grado:

El cliente no dejó un comentario.

LIGIA G.
Grado:

El cliente no dejó un comentario.

ERENIA R.
Grado:

The service was superb! Evan was extremely helpful!! He went the extra mile showing my daughter and I how to set up the dolly to tow my van. We were able to make it home safe!

Dean C.
Grado:

El cliente no dejó un comentario.

PETER M.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

El cliente no dejó un comentario.

Toby B.
Grado:

Conveniently located. The attendant was polite and helpful. I would recommend the Lube Rack to others.

Theresa C.
Grado:

El cliente no dejó un comentario.

William S.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

Give them free fuel.. lol

paul S.
Grado:

El cliente no dejó un comentario.

Valerie P.
Grado:

These guys were very friendly, helpful and pleasant to do business with. Not much they could do to improve their service, they were great!! Thank you.

felicia K.
Grado:

You’re the best. Thank you for making it a smooth drop off experience.

WAYLON L.
Grado:

Customer service was excellent.

David S.
Grado:

I had to wait 2 hours after my reservation because the person that handles reservations was at her second job... then they charged me for a second amount of $42.25, but won't return calls, (she works remotely). It's been 2 weeks and I still haven't been able to get a hold of the agent.

John W.
Grado:

El cliente no dejó un comentario.

Dennis T.
Grado:

This location is one of those where the trucks are parked there, but the personnel were not. The lube rack persons were doing a lube job. One of them greeted me after I said a hello. And then gave me the phone to call the rental person. I had to wait for a callback. Truck was good.

AUDRA B.
Grado:

El cliente no dejó un comentario.

Jeff C.
Grado:

everything was easy and the staff here in Eureka were very friendly and helpful...

TERRANCE W.
Grado:

El cliente no dejó un comentario.

Raymond J.
Grado:

My 26ft truck was not available when called. Dispatcher had to locate another and get it ready. Which caused me more stress, as I had hired a crew to pack the truck. They got my truck, but it wasn't pleasant.

David B.
Grado:

El cliente no dejó un comentario.

Samer K.
Grado:

El cliente no dejó un comentario.

erin W.
Grado:

They are friendly and processed everything quickly. I did not have a reservation, and I was able to be on the road 30 to 40 minutes faster than with the large U-Haul center just up the road when I had a reservation.

Michael B.
Grado:

The cargo area was not swept thoroughly. It also leaks rain water, which got a new mattress and a futon wet during the move, due to shower activity. I also asked for a 20' truck and was not notified one was not available until the day before. I was however offered a free day, but that meant paying for extra miles. My mistake was reserving on-line, instead of going to the U-Haul location on Jacobs Ave. (which was the one indicated on the website page I reserved a truck on) and reserving in person. I wound up being routed to a little side show Mom and Pop business called THE Lube Rack.

Larry A.
Grado:

El cliente no dejó un comentario.

Nina S.
Grado:

No muss, no fuss. Friendly and efficient. Thank-you

Christopher M.
Grado:

I drove through rain and when I arrived at my destination water had somehow gotten into the truck and many of my boxes were wet. So much so that some of the boxes were soaked through. I was disappointed that the truck was not waterproof. Luckily none of my electronics were destroyed.

WARREN H.
Grado:

El cliente no dejó un comentario.

GLEN H.
Grado:

El cliente no dejó un comentario.

JOSEPH L.
Grado:

nothing

PAMELA O.
Grado:

El cliente no dejó un comentario.

keith H.
Grado:

Excellent friendly staff, convenient pick up and drop off

MIQUOLYN W.
Grado:

Very friendly

Nick T.
Grado:

The staff was very friendly and helpful. They assisted me in a timely manner and ensured that all of my questions were answered.

RONALD V.
Grado:

El cliente no dejó un comentario.

kris G.
Grado:

El cliente no dejó un comentario.

CRYSTAL M.
Grado:

El cliente no dejó un comentario.

amy M.
Grado:

Horrible service! The workers are slow and oblivious.

REBECCA H.
Grado:

Love Caroline and Ted! They rock!

KATHLEEN R.
Grado:

Your 10 ft;. truck is the bese I have ever rented. However you should change then nature of your insurance to one charge per length of rental. Thank you, Kathleen regli

Wayne L.
Grado:

Super friendly and helpful. Really nice people to work with!

EDWARD F.
Grado:

El cliente no dejó un comentario.

MINDY K.
Grado:

The woman who helped us provided exceptional customer service. This was our first experience with uhaul, and she made a very good impression.

Terry J.
Grado:

Very friendly service, albeit just a bit scattered. Easy in/out access and my final contract was exactly right. Thanks for getting us in at the last minute!

Jessica P.
Grado:

El cliente no dejó un comentario.

AMARI B.
Grado:

fix the brakes, clean out the cab

Patty F.
Grado:

El cliente no dejó un comentario.

Dylan A.
Grado:

People were friendly and helpful.

CAMI B.
Grado:

They did a great job.

HOLLY A.
Grado:

Carolyn was awesome!

JESSICA P.
Grado:

Absolutely amazing people to work with. First time and if I need anything in the future only people I would go back too.

ryan A.
Grado:

Very friendly and Helpful. Pleasure to deal with.

Jennifer M.
Grado:

El cliente no dejó un comentario.

SUE T.
Grado:

this experience was very poor, I reserved a 17 ft. it was given away to another customer. I ended up with a 26 ft, truck! this was not satifatory as am disabled. sue tucker new mexico

LYNNETTE B.
Grado:

Have fun :)

CATHERINE D.
Grado:

The lube rack location is an easy place to rent from. Very nice people. They know their stuff. I was in and out if there in no ime!

No reviews have been submitted for this location.

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