Customer Reviews for The Lock Box Self Storage In Hiram LLC
(U-Haul Neighborhood Dealer)

391 reviews

4838 Macland Rd   Hiram, GA 30141

(770) 943-6370

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 11:00 am
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: 11:00 am - 3:00 pm
  • 4/11/2024: 11:00 am - 3:00 pm
  • 4/12/2024: 11:00 am - 3:00 pm
  • 4/17/2024: 11:00 am - 3:00 pm
  • 5/30/2024: 11:00 am - 3:00 pm
  • 9/4/2024: 9:00 am - 1:00 pm
  • 11/6/2024: 9:00 am - 1:00 pm

Show All Hours

Services at this Location:

Contact Us

(770) 943-6370

4838 Macland Rd
Hiram, GA 30141

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 11:00 am
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: 11:00 am - 3:00 pm
  • 4/11/2024: 11:00 am - 3:00 pm
  • 4/12/2024: 11:00 am - 3:00 pm
  • 4/17/2024: 11:00 am - 3:00 pm
  • 5/30/2024: 11:00 am - 3:00 pm
  • 9/4/2024: 9:00 am - 1:00 pm
  • 11/6/2024: 9:00 am - 1:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

bobbie samples 
Rating:
5.0

Customer did not leave a comment.

andrea gentry 
Rating:
5.0

The truck was smoking a little bit. The app to return equipment was not successful for me. I called the 800#. Hopefully next time it will be better for me.

Sharron Mathis 
Rating:
5.0

Fast, professional, knowledgeable. Excellent service.

glen nicotra 
Rating:
5.0

Great experience and excellent customer service. Will use again.

Robert Todd 
Rating:
5.0

The gentleman at the counter was very polite and greeted us as soon as we walked in. He was helpful and quick to process our return. Would use his location again.

Kaylen Robinson 
Rating:
5.0

The customer service was excellent! Very courteous and professional!

Alicia Sweat 
Rating:
5.0

Customer did not leave a comment.

Scheila Zarzuela 
Rating:
5.0

Customer did not leave a comment.

Junie Lamour 
Rating:
5.0

Customer did not leave a comment.

Ronald Kluck 
Rating:
5.0

Great customer service

MARK DUCKSWORTH 
Rating:
4.0

Truck wasn't really clean on the inside, but it was after I got it...I cleaned it after I got home...But the customer service was very good...

Richard Seagraves 
Rating:
5.0

I’ve used uhaul 2 times in the last 2 weeks and it was an awesome experience!

Benjamin Wehling 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WELLS 
Rating:
5.0

Customer did not leave a comment.

DELORES ABBOTT 
Rating:
5.0

Rental went great...excellent service.

Michael Reece 
Rating:
5.0

Customer did not leave a comment.

Fitz Wattley 
Rating:
5.0

It was great and they worked with me on the problems I had! Everything went smooth, the guy even gave us the max time we could rent the trailer for! Would definitely recommend this place

DOUGLAS CANDLER 
Rating:
5.0

Very smooth transaction.

WORRELL THOMAS 
Rating:
5.0

The representative at the desk was super friendly and very helpful. The rental process was quick and the equipment was clean and in great condition.

NATHAN ALLEN 
Rating:
3.0

Customer did not leave a comment.

ULRICK JOHN 
Rating:
3.0

The vehicle made some weird noises. When I pulled up to drop off my items to the vendor, they made jokes about how loud and “raggedy” the truck was. It was clean but needs some maintenance for sure. I also had a problem with the employee trying to overcharge me initially. He was dishonest about what the cost was for until I called him out on it and made him refund it. I probably would go back to the other location before I choose this one again.

CANDACE SUTTON 
Rating:
5.0

Just the best group of folks, made this a lot easier. Thanks for everything .

William Tucker 
Rating:
5.0

Outstanding customer service. I served 22 years in the United States Army, with duties in Iraq, Bosnia, Germany and 82nd Airborne Division. I was disappointed to hear that Uhaul don’t honor military with a military discount. Very unfortunate.

DWIGHT MCCANTS 
Rating:
5.0

Customer did not leave a comment.

JULIE MCGOVERN 
Rating:
5.0

Prices are very reasonable because they aren't a corporate store.

BARBARA OWEN 
Rating:
5.0

Great service. Everything went smooth. Will rent from this location again with no hesitation.

Matthew Elliott 
Rating:
5.0

Customer did not leave a comment.

JEREMIAS CIRILO 
Rating:
3.0

Customer did not leave a comment.

JACEE POLING 
Rating:
5.0

Customer did not leave a comment.

Ayisha Hall 
Rating:
5.0

Customer did not leave a comment.

reginald nkenke 
Rating:
5.0

Customer did not leave a comment.

Stephanie Vereen 
Rating:
4.0

Customer did not leave a comment.

JAMES CORDOVA 
Rating:
5.0

The Renting process was easy . I like filling out the application online. I will use them again.

Barrie Merrick 
Rating:
5.0

Nothing everything was good clean the staff was very pleasant I appreciate Mark so much thank you so much

MIRIAM VANCE 
Rating:
3.0

Customer did not leave a comment.

John Lancaster 
Rating:
3.0

Customer did not leave a comment.

Samantha Scott 
Rating:
5.0

I appreciate Mark so much he was very pleasant n easy to talk to very attentive to my needs I would highly recommend this facility to anyone looking for storage space as well as a u-haul moving truck I thank y'all for accommodating my needs hope to use you guys in the future 😁👍🙏💯

Miriam Vance  |  Overall Experience 
Rating:
3.0

Seems to have closed early on Saturday. We had to fumble with the online return. No clear spot indicated for where to park the returned vehicle.

Douglas Karmel 
Rating:
5.0

Customer did not leave a comment.

Juliet Barron 
Rating:
5.0

Gentlemen who got me set up was outstanding. Best Uhaul experience I’ve ever had, and I’ve had many.

JASON LOZANO 
Rating:
4.0

Why is the mileage rate .99 , when the federal rate is .56 ? This needs too be corrected.

WILLIAM SMITH 
Rating:
5.0

I was completely satisfied with the storage facility. My things was in storage for almost 5yrs are better! I had a lot of my dress clothes in there, and never experience any mold or mildew!! I was very satisfied with my storage room!! Will recommend Lock Box Storage to anyone!!! Thank you Gail, B.

Gail Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILES CHANNELL 
Rating:
4.0

Customer did not leave a comment.

Jeanette Arroyo 
Rating:
5.0

It is always a pleasure to experience the care and professional customer service delivery, of Mark at Lockbox storage.

SHARON JACKSON-HILL 
Rating:
5.0

Customer did not leave a comment.

Barry Condon  |  Overall Experience 
Rating:
5.0

Great location, very helpful staff.

David Cope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Kurtz 
Rating:
5.0

First time for me to rent a "storage unit or two"... and I have no complaints. Very convenient, clean, and available to me ..... GREAT experience THANK YOU

Sandra Adamson  |  Overall Experience 
Rating:
5.0

Everything was great, no complaints. Pick up location was right on point, had already set up online. Just had to sign for insurance & we were done.

Marleen Dodd 
Rating:
4.0

Customer did not leave a comment.

Tyrice Clisby 
Rating:
5.0

Customer did not leave a comment.

Cheryl Cannon 
Rating:
5.0

Customer did not leave a comment.

James Matrone 
Rating:
5.0

Easy process!

Bryant Hall 
Rating:
5.0

Great experience, very knowledgeable

Christopher Johnson 
Rating:
5.0

Customer did not leave a comment.

Ronaldo Ventura 
Rating:
5.0

the young lady in charge was very helpful and friendly.

John Krupa 
Rating:
5.0

Customer did not leave a comment.

TERRIE SULLIVAN 
Rating:
4.0

Make sure the equipment is fully functional because renting out to the next person.

Michael Daniels 
Rating:
5.0

Customer did not leave a comment.

Omoye Orbih 
Rating:
5.0

Customer did not leave a comment.

Donald Virchow 
Rating:
3.0

Customer did not leave a comment.

Michael Bass 
Rating:
5.0

Can't think of a thing other than the U-Haul website was down at the time we ordered the truck. Was not ronlomaitic.

Donald Virchow 
Rating:
5.0

Customer did not leave a comment.

Melissa Farmer 
Rating:
5.0

Customer did not leave a comment.

Richard Waddell 
Rating:
4.0

Customer did not leave a comment.

Faisal Saleem 
Rating:
5.0

Nothing, customer service is excellent.

Cyril Tyson 
Rating:
4.0

The first location that I was told 2 drop off didn’t open so I had 2 call 2 see what should I do, they sent me 2 another location & this gentleman was extremely polite & nice

Grace Joyner 
Rating:
5.0

Customer did not leave a comment.

serenity henson 
Rating:
5.0

Customer did not leave a comment.

HARRY REGISTER 
Rating:
5.0

I can not give Mark enough praise for how helpful he was in helping me set up a storage unit and assisting in return of the truck.

steve filbeck 
Rating:
1.0

Truck air conditioning did not work. 95 degree day. Tow dolly for car had both straps broken. We had to drive to another location to exchange it. Truck would shake terribly over 55 miles per hour. We have filed a complaint with the main office.

randy sunderman 
Rating:
5.0

Customer did not leave a comment.

bridget simpson 
Rating:
5.0

Customer did not leave a comment.

Robert Flowers 
Rating:
4.0

Customer did not leave a comment.

Hermano Medeiros 
Rating:
3.0

We drop the truck off after closing hours.

Mia Chabral 
Rating:
5.0

Very friendly and punctual with time.

Jose Gamez 
Rating:
3.0

Customer did not leave a comment.

Jennifer Humphreys 
Rating:
4.0

Customer did not leave a comment.

Jennifer Humphreys 
Rating:
5.0

Customer did not leave a comment.

William Spackman 
Rating:
5.0

Attendant was approaching me before I exited my truck. He knew my name which shows he was expecting me. He gave me instructions as to where to drop off and helped send me on my way. Very easy and fast.

Edward Holcombe 
Rating:
5.0

Uhaul employee here was awesome. Very friendly and super nice new truck which is a change from usual with the 26 footers.

Richard Powell 
Rating:
5.0

Customer did not leave a comment.

Melissa Clark 
Rating:
5.0

Thank you for allowing us to use your very nice facility and making it convenient and easy to use. The staff was most helpful and accommodating . I will definitely recommend your services.

Rita Cantrell  |  Overall Experience 
Rating:
2.0

The hours listed had Saturday closing at 4pm. I showed up at 3:40pm and the door was locked. I could not turn in the moving pads, so they had to be left in the unlocked trailer. I will not pay for any missing pads, as I planned on turning them in to the office.

TIMMY PELFREY 
Rating:
4.0

Mindy, the representative I dealt with was helpful and knowledgeable and made the process very smooth. My best experience with UHaul. Thank you!

mystie buice 
Rating:
1.0

Too picture of mileage and gas when I dropped off vehicle. Being charged additional fee saying I was under quarter of tank on fuel when returned even emailed corporate the picture and still no refund on the over charge. DO NOT RENT HERE!!!! Just the month before rented at another location no problems what so ever. Will NEVER rent from the Macland Rd location in Hiram, GA again. THIEVES!

Corey Harris 
Rating:
5.0

Customer did not leave a comment.

AL SANDERS 
Rating:
5.0

Customer did not leave a comment.

Leah Nance 
Rating:
1.0

We were charged for a broken windshield that was not broken. The same charge was done to previous users of that location. The word fraud comes to mind. I will never use this location again and I will tell everyone I know to do the same.

Devon Drummond 
Rating:
5.0

Customer did not leave a comment.

Devin Grams 
Rating:
4.0

Customer did not leave a comment.

Johnnie Alford 
Rating:
5.0

Great place for temporary storage.

ALFRED SPENCER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grant Rainwater 
Rating:
3.0

Recommend pickup location First drop off closed, didnt answer the phone Second drop off tight quarters to drop a trailer Good equipment no problems but need D rings for the chains

robert adkins 
Rating:
5.0

Mark was super friendly and personable. Would definitely recommend this location to anyone for a hassle free environment

BRIAN WONG 
Rating:
5.0

Customer did not leave a comment.

Trent Cavalli 
Rating:
5.0

Customer did not leave a comment.

TRONTEZ PARKER 
Rating:
5.0

Customer did not leave a comment.

Brendan Schwear 
Rating:
4.0

Customer did not leave a comment.

LORRI KISSELL 
Rating:
5.0

Very easy to pick up and drop off the trailer. Very friendly.

Chris Marques 
Rating:
5.0

Customer did not leave a comment.

Graylen George 
Rating:
5.0

Customer did not leave a comment.

daryl booth 
Rating:
1.0

They damaged my 2000 dollar TV and the only response was our insurance only covers TVs in a box! I guess I'll have to sue. If it wasnt covered it should have never been handled and/or informatikn disclosed.

JanNeth Mohammed 
Rating:
5.0

Customer did not leave a comment.

Susan Nixon 
Rating:
5.0

Customer did not leave a comment.

Molly Dozier 
Rating:
3.0

All my needs were addressed.

Privacy Request  |  First Impressions 
Rating:
5.0

Great experience renting a storage unit here. It was a quick and efficient process.

BRIAN WHITE  |  First Impressions 
Rating:
5.0

They went the extra mile to make sure I had what I needed. Price, location and access are all top notch!

Privacy Request  |  First Impressions 
Rating:
3.0

Easy transaction

Privacy Request  |  First Impressions 
Rating:
3.0

reserved a smaller truck and did`nt have any, ended up paying more for a 26 foot. I reserved a larger room, was given a 5 x 8 room. the prices quoted are way off base than what I actually paid.

Privacy Request  |  First Impressions 
Rating:
5.0

Clean, orderly, plenty of room. Exactly what I was needing.

Privacy Request  |  First Impressions 
Rating:
5.0

Quick, easy service to set up storage room and move-in available same day.

Privacy Request  |  First Impressions 
Rating:
1.0

I was contacted by the storage facility and was told there was no space available. Communication needs to be better. I get an email just now and asks how my move was. Communication.

Privacy Request  |  First Impressions 
Rating:
3.0

reserved online. got to the facility to find out the size building that i had resevered was not avaliable. called u haul and they do not stand behind the reservation

Privacy Request  |  First Impressions 
Rating:
5.0

VERY CLEAN EASY TO ACCESS SECURITY VERY GOOD

Privacy Request  |  First Impressions 
Rating:
5.0

Employee was very helpful and courteous. Unit was clean and exactly what we needed.

SCOTT PRESLEY  |  First Impressions 
Rating:
5.0

The people were very friendly and extremely helpful. The unit was available and the whole place was well kept

Privacy Request  |  First Impressions 
Rating:
5.0

The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. The price is perfect! Would definitely recommend to everyone!

Privacy Request  |  First Impressions 
Rating:
5.0

The guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. Would recommend to everyone! Be sure and ask what deals they are running!

Privacy Request  |  First Impressions 
Rating:
3.0

Storage unit is adequate. The price is unbeatable. The area seems secure.

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean and staff is efficient.

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean and location is convenient.

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean and staff is efficient.

Privacy Request  |  First Impressions 
Rating:
5.0

Polite and professional

Privacy Request  |  First Impressions 
Rating:
4.0

Clean,Friendly,Code Access,Climate Control. Only 2 unsturdy Rolling Carts 2 support all. No Ramps to roll carts into facility. Have to lift cart/dolly at door entrances to get into the building.

Privacy Request  |  First Impressions 
Rating:
4.0

Will need a larger one

Privacy Request  |  First Impressions 
Rating:
4.0

Very friendly

Privacy Request  |  First Impressions 
Rating:
5.0

Good experience.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top