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Customer Reviews for The Lock Box Self Storage In Hiram LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was smoking a little bit. The app to return equipment was not successful for me. I called the 800#. Hopefully next time it will be better for me.
Sharron MathisFast, professional, knowledgeable. Excellent service.
glen nicotraGreat experience and excellent customer service. Will use again.
Robert ToddThe gentleman at the counter was very polite and greeted us as soon as we walked in. He was helpful and quick to process our return. Would use his location again.
Kaylen RobinsonThe customer service was excellent! Very courteous and professional!
Alicia SweatGreat customer service
MARK DUCKSWORTHTruck wasn't really clean on the inside, but it was after I got it...I cleaned it after I got home...But the customer service was very good...
Richard SeagravesI’ve used uhaul 2 times in the last 2 weeks and it was an awesome experience!
Benjamin WehlingRental went great...excellent service.
Michael ReeceIt was great and they worked with me on the problems I had! Everything went smooth, the guy even gave us the max time we could rent the trailer for! Would definitely recommend this place
DOUGLAS CANDLERVery smooth transaction.
WORRELL THOMASThe representative at the desk was super friendly and very helpful. The rental process was quick and the equipment was clean and in great condition.
NATHAN ALLENThe vehicle made some weird noises. When I pulled up to drop off my items to the vendor, they made jokes about how loud and “raggedy” the truck was. It was clean but needs some maintenance for sure. I also had a problem with the employee trying to overcharge me initially. He was dishonest about what the cost was for until I called him out on it and made him refund it. I probably would go back to the other location before I choose this one again.
CANDACE SUTTONJust the best group of folks, made this a lot easier. Thanks for everything .
William TuckerOutstanding customer service. I served 22 years in the United States Army, with duties in Iraq, Bosnia, Germany and 82nd Airborne Division. I was disappointed to hear that Uhaul don’t honor military with a military discount. Very unfortunate.
DWIGHT MCCANTSPrices are very reasonable because they aren't a corporate store.
BARBARA OWENGreat service. Everything went smooth. Will rent from this location again with no hesitation.
Matthew ElliottThe Renting process was easy . I like filling out the application online. I will use them again.
Barrie MerrickNothing everything was good clean the staff was very pleasant I appreciate Mark so much thank you so much
MIRIAM VANCEI appreciate Mark so much he was very pleasant n easy to talk to very attentive to my needs I would highly recommend this facility to anyone looking for storage space as well as a u-haul moving truck I thank y'all for accommodating my needs hope to use you guys in the future 😁👍🙏💯
Miriam Vance | Overall ExperienceSeems to have closed early on Saturday. We had to fumble with the online return. No clear spot indicated for where to park the returned vehicle.
Douglas KarmelGentlemen who got me set up was outstanding. Best Uhaul experience I’ve ever had, and I’ve had many.
JASON LOZANOWhy is the mileage rate .99 , when the federal rate is .56 ? This needs too be corrected.
WILLIAM SMITHI was completely satisfied with the storage facility. My things was in storage for almost 5yrs are better! I had a lot of my dress clothes in there, and never experience any mold or mildew!! I was very satisfied with my storage room!! Will recommend Lock Box Storage to anyone!!! Thank you Gail, B.
Gail Brown | Overall ExperienceIt is always a pleasure to experience the care and professional customer service delivery, of Mark at Lockbox storage.
SHARON JACKSON-HILLGreat location, very helpful staff.
David Cope | Overall ExperienceFirst time for me to rent a "storage unit or two"... and I have no complaints. Very convenient, clean, and available to me ..... GREAT experience THANK YOU
Sandra Adamson | Overall ExperienceEverything was great, no complaints. Pick up location was right on point, had already set up online. Just had to sign for insurance & we were done.
Marleen DoddEasy process!
Bryant HallGreat experience, very knowledgeable
Christopher Johnsonthe young lady in charge was very helpful and friendly.
John KrupaMake sure the equipment is fully functional because renting out to the next person.
Michael DanielsCan't think of a thing other than the U-Haul website was down at the time we ordered the truck. Was not ronlomaitic.
Donald VirchowNothing, customer service is excellent.
Cyril TysonThe first location that I was told 2 drop off didn’t open so I had 2 call 2 see what should I do, they sent me 2 another location & this gentleman was extremely polite & nice
Grace JoynerI can not give Mark enough praise for how helpful he was in helping me set up a storage unit and assisting in return of the truck.
steve filbeckTruck air conditioning did not work. 95 degree day. Tow dolly for car had both straps broken. We had to drive to another location to exchange it. Truck would shake terribly over 55 miles per hour. We have filed a complaint with the main office.
randy sundermanWe drop the truck off after closing hours.
Mia ChabralVery friendly and punctual with time.
Jose GamezAttendant was approaching me before I exited my truck. He knew my name which shows he was expecting me. He gave me instructions as to where to drop off and helped send me on my way. Very easy and fast.
Edward HolcombeUhaul employee here was awesome. Very friendly and super nice new truck which is a change from usual with the 26 footers.
Richard PowellThank you for allowing us to use your very nice facility and making it convenient and easy to use. The staff was most helpful and accommodating . I will definitely recommend your services.
Rita Cantrell | Overall ExperienceThe hours listed had Saturday closing at 4pm. I showed up at 3:40pm and the door was locked. I could not turn in the moving pads, so they had to be left in the unlocked trailer. I will not pay for any missing pads, as I planned on turning them in to the office.
TIMMY PELFREYMindy, the representative I dealt with was helpful and knowledgeable and made the process very smooth. My best experience with UHaul. Thank you!
mystie buiceToo picture of mileage and gas when I dropped off vehicle. Being charged additional fee saying I was under quarter of tank on fuel when returned even emailed corporate the picture and still no refund on the over charge. DO NOT RENT HERE!!!! Just the month before rented at another location no problems what so ever. Will NEVER rent from the Macland Rd location in Hiram, GA again. THIEVES!
Corey HarrisWe were charged for a broken windshield that was not broken. The same charge was done to previous users of that location. The word fraud comes to mind. I will never use this location again and I will tell everyone I know to do the same.
Devon DrummondGreat place for temporary storage.
ALFRED SPENCER | Overall ExperienceRecommend pickup location First drop off closed, didnt answer the phone Second drop off tight quarters to drop a trailer Good equipment no problems but need D rings for the chains
robert adkinsMark was super friendly and personable. Would definitely recommend this location to anyone for a hassle free environment
BRIAN WONGVery easy to pick up and drop off the trailer. Very friendly.
Chris MarquesThey damaged my 2000 dollar TV and the only response was our insurance only covers TVs in a box! I guess I'll have to sue. If it wasnt covered it should have never been handled and/or informatikn disclosed.
JanNeth MohammedAll my needs were addressed.
Privacy Request | First ImpressionsGreat experience renting a storage unit here. It was a quick and efficient process.
BRIAN WHITE | First ImpressionsThey went the extra mile to make sure I had what I needed. Price, location and access are all top notch!
Privacy Request | First ImpressionsEasy transaction
Privacy Request | First Impressionsreserved a smaller truck and did`nt have any, ended up paying more for a 26 foot. I reserved a larger room, was given a 5 x 8 room. the prices quoted are way off base than what I actually paid.
Privacy Request | First ImpressionsClean, orderly, plenty of room. Exactly what I was needing.
Privacy Request | First ImpressionsQuick, easy service to set up storage room and move-in available same day.
Privacy Request | First ImpressionsI was contacted by the storage facility and was told there was no space available. Communication needs to be better. I get an email just now and asks how my move was. Communication.
Privacy Request | First Impressionsreserved online. got to the facility to find out the size building that i had resevered was not avaliable. called u haul and they do not stand behind the reservation
Privacy Request | First ImpressionsVERY CLEAN EASY TO ACCESS SECURITY VERY GOOD
Privacy Request | First ImpressionsEmployee was very helpful and courteous. Unit was clean and exactly what we needed.
SCOTT PRESLEY | First ImpressionsThe people were very friendly and extremely helpful. The unit was available and the whole place was well kept
Privacy Request | First ImpressionsThe guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. The price is perfect! Would definitely recommend to everyone!
Privacy Request | First ImpressionsThe guys there were very helpful and nice. The storage unit was very clean and the property looks like it is well maintained. Would recommend to everyone! Be sure and ask what deals they are running!
Privacy Request | First ImpressionsStorage unit is adequate. The price is unbeatable. The area seems secure.
Privacy Request | First ImpressionsVery clean and staff is efficient.
Privacy Request | First ImpressionsVery clean and location is convenient.
Privacy Request | First ImpressionsVery clean and staff is efficient.
Privacy Request | First ImpressionsPolite and professional
Privacy Request | First ImpressionsClean,Friendly,Code Access,Climate Control. Only 2 unsturdy Rolling Carts 2 support all. No Ramps to roll carts into facility. Have to lift cart/dolly at door entrances to get into the building.
Privacy Request | First ImpressionsWill need a larger one
Privacy Request | First ImpressionsVery friendly
Privacy Request | First ImpressionsGood experience.
Privacy Request | First Impressions