Customer Reviews for The Junk Shop
(U-Haul Neighborhood Dealer)

449 reviews

1300 SW Frank Phillips Blvd   Bartlesville, OK 74003

(918) 876-1868

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(918) 876-1868

1300 SW Frank Phillips Blvd
Bartlesville, OK 74003

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven Welk 
Rating:
3.0

Was a thrift store gentleman was friendly encouraged us to go in his shop. To be nice I did go in even though I didn't need anything, it lived up to it's name junk shop.

Mary Tucker 
Rating:
1.0

The truck had a heavy odor of cigarettes. We were charged for items we did not rent. We were nearly to our destination when we received an email stating our order for shipping supplies had been shipped. $250 in shipping supplies were charged to our credit card. DO NOT RENT FROM THE JUNK SHOP !!!

Bryan Acker 
Rating:
5.0

Customer did not leave a comment.

Dalton O'Neal 
Rating:
5.0

Customer did not leave a comment.

Jeri Bordine 
Rating:
5.0

Customer did not leave a comment.

Caleb Barnum 
Rating:
5.0

Very friendly and helpful folks at this location. I would definitely use them again if the situation asks for it.

Victor Silva 
Rating:
5.0

Customer did not leave a comment.

Tyrone Smith 
Rating:
3.0

Customer did not leave a comment.

Lisa Oliver 
Rating:
2.0

Truck was at quarter of a tank and we were told to bring it back with that amount. When we brought truck back with over that amount. The store stated we needed to fill it up to half way or else we would be charged. I find it ridiculous we had to put way over what was in the tank when we left . The store lady was unsure of the policy and was rude.

Geoffrey Osborne 
Rating:
5.0

I have tried the App several times and something always glitches. Every time I can just go into the junk shop and get a rental. Much easier then dealing with the app.

Christopher Payne 
Rating:
5.0

Truck was available and ready to go when I arrived.

Robert Wood 
Rating:
5.0

Customer did not leave a comment.

THOMAS MAC 
Rating:
5.0

Customer did not leave a comment.

Heather Summerlin 
Rating:
5.0

This is our first time renting this type of trailer and it’s way too heavy not to have a jack on the front of it. We had to go get our own jack just to unhook it. This seems a little difficult for the custom to have to deal with. Thanks

Christi Coke 
Rating:
5.0

Everything was great! Thanks again!

Perriq REiners 
Rating:
4.0

Customer did not leave a comment.

daniela romo 
Rating:
5.0

Customer did not leave a comment.

Nicole Parker 
Rating:
5.0

Customer did not leave a comment.

Russell Sims 
Rating:
5.0

Customer did not leave a comment.

Kyle Keffer 
Rating:
5.0

Customer did not leave a comment.

april dobbs-petersen 
Rating:
5.0

Phenomenal customer service! Would definitely rent again through here and recommend to others. Nice, quick and easy! I appreciate it.

Autumn Snyder 
Rating:
5.0

Customer did not leave a comment.

SUSAN WHITWORTH 
Rating:
5.0

Super nice people to deal with. They are very helpful and go above and beyond to make your move easier and less stressful. I have rented here before and would do so again!

Jonathan Stewart 
Rating:
5.0

Customer did not leave a comment.

Steven Gann 
Rating:
5.0

Customer did not leave a comment.

Michael Denman 
Rating:
5.0

Customer did not leave a comment.

Leslie Hunt 
Rating:
3.0

The trailer had very good tires ,led light bulbs in the lights. However the trailer was ratty looking decals worn severely tar or black paint spilled on inside. It was clean and pulled very well.

Clarence Alton II 
Rating:
5.0

Customer did not leave a comment.

Robert Axsom 
Rating:
5.0

Customer did not leave a comment.

Arlea Harris 
Rating:
4.0

Customer did not leave a comment.

Charles Beck 
Rating:
5.0

Customer did not leave a comment.

Daniel Delahay 
Rating:
5.0

truck was clean and powerful

Richard Rackerby 
Rating:
5.0

Got the job done friendly service

diane king 
Rating:
5.0

Customer did not leave a comment.

Dale Williams 
Rating:
5.0

Nice selection of rental units, with good service.

Ray Hittle 
Rating:
5.0

Customer did not leave a comment.

Jacob Capriccuiolo 
Rating:
5.0

Great customer service

Duane Cantrell 
Rating:
4.0

Customer did not leave a comment.

Dave Lombard 
Rating:
2.0

It took them 2 days to check my equipment in.

Daniel Meyer 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Sisney 
Rating:
4.0

Customer did not leave a comment.

Prince Nwokorie 
Rating:
5.0

Bonnie was extremely helpful and knowledgable - showed me the easy/correct way to connect the safety chains!

Joseph Howie 
Rating:
5.0

A no hassle experience

Jonathan Sutton 
Rating:
5.0

Everything was just fine. No complaints whatsoever. Was very pleased.

JONATHAN SUTTON 
Rating:
5.0

Thanks, smooth transaction!

Emily McCullough 
Rating:
3.0

Customer did not leave a comment.

Jack Williams 
Rating:
5.0

Customer did not leave a comment.

Gerald Allen 
Rating:
1.0

Had a rate and we used the truck for 12 miles and the rental place said mileage was 68 miles. Luckily when I got in truck I took a photo of mileage and gas . They said there was nothing they could do I showed them that they had the mileage wrong and the lady gave us someone else’s contract. The check engine lights were on and the brakes need replaced. They said nothing wrong with truck. They were very rude. I did call you main office and spoke to Tiffany and she asked me to email her a pic of milage when I picked up truck and another when we returned.In about 10 min Tiffany called back and said it was obvious they red the milage wrong and gave us a refund of 53.00 Tiffany was very professional and kind and got it straightened out for us. I will never rent from the Junk shop again

Ron Sanders 
Rating:
5.0

Customer did not leave a comment.

Doric Roberts 
Rating:
5.0

Excellent Experience all the way around! The lady who helped us out at The Junk Shop is super nice and helpful!

Joshua Igo 
Rating:
1.0

Fire most of your staff for incompetence! The location for drop was great, but she does not work for your piece of crap company!

DAN MARLING 
Rating:
5.0

Out standing customer service and friendly people who go above and beyond for there customers.

Duane Cantrell 
Rating:
3.0

Be there during working hours and fix the fuel leak on the truck

Anna Pacheco 
Rating:
4.0

Customer did not leave a comment.

Michael Bowers 
Rating:
3.0

Customer did not leave a comment.

Thomas Graves 
Rating:
3.0

After hour drop off

Carmell Taylor 
Rating:
1.0

Don’t charge if you don’t provide the service.

Eswin Rivera 
Rating:
4.0

Customer did not leave a comment.

William Bridendolph 
Rating:
5.0

I just love the women that run it. I met a new one and she was wonderful and the owner of the place he was such a sweetheart will continue to do business with them.

Rhonda Hines 
Rating:
5.0

Customer did not leave a comment.

Dave Cones 
Rating:
4.0

Customer did not leave a comment.

Michael machale 
Rating:
4.0

Customer did not leave a comment.

Joel Carrington 
Rating:
3.0

That truck was inhumane and unsafe. It drove just as badly when it was full. U-Haul needs to maintain their equipment better

Donna Boatman 
Rating:
5.0

Customer did not leave a comment.

Judy Taylor 
Rating:
4.0

Customer did not leave a comment.

Caleb Wilson 
Rating:
4.0

The only bad part of the trip was that either the truck's transmission or rear differential went out. I lost 1/2 day of travel due to this breakdown. The truck was hauled to North Little Rock, AR for an exchange. I had to wait over night until movers could offload my furniture to the next truck.

Donnie Gaskill 
Rating:
5.0

Customer did not leave a comment.

William Fenton 
Rating:
3.0

Customer did not leave a comment.

Rune Willeman 
Rating:
5.0

Customer did not leave a comment.

gary sanders 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS DERRICK 
Rating:
5.0

so...I needed a truck at the last minute. They totally meet my needs. I recommend this company and would like for you to congratulate them on their service. Thank you

Yvonne Dill 
Rating:
5.0

The customer service was great and they helped get the trailer connected to the car. I appreciate the excellent services they provide.

Joel Howell 
Rating:
5.0

Awesome people to work with.

Duane Cantrell 
Rating:
1.0

I have used you help me times in my lifetime and never never never. Will I ever use you Jose and because my past two experiences with Uhaul were absolutely the poorest not only customers service employees to know what they were doing my love to go I sat in their store for almost 4 hours Waiting because people working here. Didn’t know what they were doing and the one lady left about two hours early leaving another lady there that knew absolutely nothing. Nothing about renting a U-Haul I did not get what are you reserve? I reserve an open trailer a large, one by eight able to make one load to my storage , I have a three bedroom house. If that tells you anything this has been totally ridiculous. The timer for where I used to U-Haul almost a year ago. The dealer charged my credit card three times because he kept saying it was declined but he charged my sister‘s credit card twice because he said it was declined Bhutan again to find out 05 charges with through three on my account and two on my sisters account , Uhaul is definitely not what it is mini years ago and I will never use you hold you. I will hold my shuffle my back and walk if I asked you before I would love you all again, and I hope this comment goes to corporate.

Christy Letourneau 
Rating:
5.0

Customer did not leave a comment.

Justin Mosley 
Rating:
5.0

Quick and courteous. Great store with many local antiques and curios

Kevin Hunt 
Rating:
5.0

I was impressed with how easy it was for me to rent the trailer…The employee I dealt with was very efficient,knowledgeable,courteous,& helpful… I will definitely use this location again…I was able to move all the items I needed to move & have the trailer back way before it was due… THANK YOU SO MUCH!!!!

Sherry Trammel 
Rating:
5.0

Always friendly and helpful staff. Even when the rental rental program is running slow. They have lots of things to look at and enjoy. They are very knowledgeable with Uhaul and antiques. I will always rent from them.

Duane Cantrell 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
5.0

Don't like the old 26' uhaul truck. For one it's the biggest gas hog, no cruise control, smaller seating, no mirror on the passenger visor. Broke down on me once.

ARICA DODSON 
Rating:
5.0

Customer did not leave a comment.

Mary Hunt 
Rating:
5.0

Awesome people easy to work with and very thorough.

Duane Cantrell 
Rating:
5.0

Customer did not leave a comment.

Blaine Adams 
Rating:
5.0

The people I dealt with where SO naturally Personable and friendly that it made the crappy situation of moving better. I want to thank them for that and put several smiles on my face. Not only do I recommend them I will go out of my way and rent from them again. Thank you, Thank you, Thank you to the staff! 😘

kristi masters 
Rating:
5.0

Customer did not leave a comment.

Donald Formby II 
Rating:
4.0

Customer did not leave a comment.

Ashlie Darnell 
Rating:
4.0

Customer did not leave a comment.

Elsie Cordova 
Rating:
5.0

Very nice and helpful people

Ken Ashley 
Rating:
1.0

I paid for extra mileage at the beginning, stayed under my mileage and now am still waiting for U-Haul to refund me the $40 they took out of my account because they took money out for extra mileage even though I already paid for it! Horrible experience

ricky perry 
Rating:
3.0

We were waiting around for about 45 minutes when picking up our truck.....they were very friendly when they were helping us. Drop off was easy and quick.

Brandi Veit 
Rating:
3.0

This location was very easy to work with on the rental!

KAREN LOWE-ALTON 
Rating:
5.0

Customer did not leave a comment.

Patricia Paslay 
Rating:
5.0

Customer did not leave a comment.

gary sanders 
Rating:
5.0

Customer did not leave a comment.

Robert Conway 
Rating:
5.0

Customer did not leave a comment.

John Free 
Rating:
5.0

Customer did not leave a comment.

Steve Ryals 
Rating:
5.0

Customer did not leave a comment.

Steve Ryals 
Rating:
3.0

Sent me to a location that did not have the trailer that reserved online and had to drive over to another location to get the trailer...hassel.

paul libby 
Rating:
5.0

Customer did not leave a comment.

Frank Vermeire 
No reviews have been submitted for this location.

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