Customer Reviews for Jones Boys
(U-Haul Neighborhood Dealer)

1,138 reviews

1111 Mascoutah Ave   Belleville, IL 62220
(& Hwy 177)

(618) 236-2079

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(618) 236-2079

1111 Mascoutah Ave
Belleville, IL 62220
(& Hwy 177)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jermaine Hunt 
Rating:
3.0

went through the effort of doing online check in and then had to provide all the information again. This was the second time and had to go through more this time with the trailer hook up than the first time even thought only a week or so had passed

Douglas Siemonsma 
Rating:
5.0

Super easy rental. Gentleman that hooked up the trailer for me made sure everything was properly connected so I would have a safe trip. He checked the trailer and the connection. Was nice to see someone take their time and not make me feel like I was interrupting their day. Very nice man and exceptional employee for Jones Boys.

Lisa Bujnak 
Rating:
5.0

Truck and trailer were hooked up and ready to go when I arrived. Ron was courteous and helpful.

James Ellett 
Rating:
4.0

Customer did not leave a comment.

Shirley Iwan 
Rating:
5.0

Wether its going through the rental process or being assisted in picking up and dropping off equipment the services are Excellent. Great Staff and Services Every Time. That YOU can count on.

ROBERTO HARRIS 
Rating:
5.0

Extremely helpful and knowledgeable staff made the return a breeze!

Dana Rosenzweig 
Rating:
5.0

Customer did not leave a comment.

Douglas M Siemonsma 
Rating:
5.0

I cant think of anything. My mmove went smooth the truck drove good..

Sue Keller 
Rating:
5.0

Keep up the good work

Tamika MORRIS 
Rating:
4.0

Customer did not leave a comment.

Deborah Brimm 
Rating:
5.0

Customer did not leave a comment.

Travis Burleyson 
Rating:
5.0

Customer did not leave a comment.

Joseph See 
Rating:
5.0

Customer did not leave a comment.

mark luechtenfeld 
Rating:
5.0

Staff was very nice.

Heather McArthur 
Rating:
5.0

The owner was very pleasant. I will plan to rent again from him in the future!

Rodney Reed 
Rating:
5.0

Customer did not leave a comment.

Jason Schneider 
Rating:
5.0

Customer did not leave a comment.

robert covel 
Rating:
5.0

Offer later pick up/on-call pick up times.

benjamin barbeau 
Rating:
5.0

Nothing, great experience

Richard Haas 
Rating:
5.0

Very informative, knowledgeable, good instructions, very friendly

dan hamel 
Rating:
5.0

Whole experience from order to pick-up was great.

Rick Haas 
Rating:
5.0

Helpful and courteous employees

PATRICIA STRUCKHOFF 
Rating:
5.0

Customer did not leave a comment.

Debbie Walden 
Rating:
4.0

Customer did not leave a comment.

Michael Laing 
Rating:
5.0

Customer did not leave a comment.

CHERYL Black 
Rating:
5.0

The staff was friendly and made the process painless.

Aaron Whyte 
Rating:
5.0

Great service !!

Jeffrey Levy 
Rating:
5.0

Customer did not leave a comment.

David Kettler 
Rating:
3.0

Customer did not leave a comment.

Joel Dealing 
Rating:
5.0

Customer did not leave a comment.

Troy Bedard 
Rating:
5.0

The people are very friendly & helpful!

Brian Roberson 
Rating:
5.0

They were very thorough. Very friendly. Very helpful. They communicated very well.

David Kettler 
Rating:
5.0

Great service. Very friendly. Will be back!

Edward Cisler 
Rating:
5.0

Customer did not leave a comment.

PHILIP BERRON 
Rating:
5.0

Very helpful customer service and a great experience helping me move. Thank you!

Alauna Jackson 
Rating:
5.0

The instructions for dropping off the vehicle after hours were unclear and cost me an unexpected $20.

Jennifer Volz-Hazel 
Rating:
5.0

Customer did not leave a comment.

LaShanda McGruder 
Rating:
5.0

Great location. Nice folks to deal with.

Patricia HILLEMAN 
Rating:
5.0

Customer did not leave a comment.

matt swoboda 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JUNKER 
Rating:
5.0

Jones Boys was excellent. Great customer service and equipment was well maintained. However the 1st place you sent me the equipment was UN-serviceable and the service was poor. Ended up taking two hours to pick equipment up due to faulty equipment. Over all poor experience.

robert lavigne 
Rating:
4.0

I was greeted promptly, and the person who greeted me was very courteous and helpful.

NORMAN MARS 
Rating:
5.0

Customer did not leave a comment.

Michael Falesch 
Rating:
5.0

Best place I have ever rented from.

Lindsey Gonzales 
Rating:
5.0

Customer did not leave a comment.

Judy Monte 
Rating:
5.0

Customer did not leave a comment.

Susan Franks 
Rating:
4.0

Customer did not leave a comment.

Melissa Hales 
Rating:
4.0

Customer did not leave a comment.

JEFFREY Ebel 
Rating:
5.0

Customer did not leave a comment.

Shonda Byrd Ayers 
Rating:
5.0

Customer did not leave a comment.

Tim Conder 
Rating:
5.0

The app went blank before I could get all the pictures in but I think the payment went through.

maria needham 
Rating:
5.0

everyone in the office was very. helpful and nice

Hazel Cotler 
Rating:
5.0

Customer did not leave a comment.

larry avery 
Rating:
5.0

Customer did not leave a comment.

orville heyworth 
Rating:
3.0

Have patience and be prepared more.

Tracy King 
Rating:
5.0

Customer did not leave a comment.

SCOTT GARD 
Rating:
5.0

Customer did not leave a comment.

Rodney Davis 
Rating:
5.0

Customer did not leave a comment.

Dominic Hamilton 
Rating:
5.0

The service was great and the people friendly. They provided the necessary information for safe travels.

Donnie OSTROM 
Rating:
5.0

Nothing. Great customer service at this location. Very friendly and a pleasure to do business with.

steve browning 
Rating:
5.0

Customer did not leave a comment.

Gary Voelker 
Rating:
5.0

Customer did not leave a comment.

Erik Wendel 
Rating:
4.0

They had the TRLr I ask for. and Ron was very helpful thank you

jim moore 
Rating:
5.0

The customer service was excellent and very helpful!

javon ford 
Rating:
5.0

A+ all the way

Gary Voelker 
Rating:
5.0

Customer did not leave a comment.

Brian Slapshak 
Rating:
5.0

Customer did not leave a comment.

LATOKA MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

Joseph Chadwick 
Rating:
5.0

The most friendly people...ever! Thanks and if I need a U HAUL again, this is the place I will come.

John Hollis 
Rating:
5.0

Nothing

Dawn Wright 
Rating:
5.0

Only thing that I personally think need improvement is to have seating available for waiting customers.

TRUDIE LINDSEY 
Rating:
5.0

Customer did not leave a comment.

Ken Harter 
Rating:
5.0

Customer did not leave a comment.

James Dice 
Rating:
4.0

Customer did not leave a comment.

Jessica sagar 
Rating:
5.0

Customer did not leave a comment.

SHAWN EAGAN 
Rating:
5.0

Customer did not leave a comment.

brandon miller 
Rating:
5.0

Customer did not leave a comment.

Kim Cole 
Rating:
5.0

The Jones Boys location was very helpful understanding how to properly use the 15’ truck!

David Santimaw 
Rating:
5.0

Customer did not leave a comment.

Katie Booker 
Rating:
5.0

Customer did not leave a comment.

Brian Vanhorn 
Rating:
5.0

Customer did not leave a comment.

Janet Townslay 
Rating:
5.0

Loved being able to drop off and pick up at my own convenience!

Dajia Lones 
Rating:
5.0

I cannot stress how amazing Ron was at Jones Boys. I have a Camaro with a front splitter and it was not possible to pull the car off the hauler without destroying the front splitter. Ron took the front plates off where the tires rest and i was able to get my car off without damaging it. I am forever thankful to him for helping me with my car.

Daniel Arndt 
Rating:
3.0

Customer did not leave a comment.

Dell Jones 
Rating:
5.0

Customer did not leave a comment.

LISA PAULSON 
Rating:
5.0

Customer did not leave a comment.

meraleigh randle 
Rating:
5.0

Customer did not leave a comment.

Steve Becker 
Rating:
5.0

Customer did not leave a comment.

GEORGENA DOUGHT 
Rating:
5.0

Always helpful and professional

Laurie Rachell 
Rating:
5.0

Ron was amazing in helping us understand the use of the tow dolly and what to be careful about. I was completely at ease when we left the facility !

joann ford 
Rating:
5.0

Customer did not leave a comment.

Sonja Terry 
Rating:
5.0

Customer did not leave a comment.

richard fuchs 
Rating:
5.0

Everything went well, no improvement needed

morton friedman 
Rating:
5.0

Nothing!

Ronald Flach 
Rating:
3.0

Customer did not leave a comment.

Theodore Pierce 
Rating:
5.0

Could you pay for it also?

James Reed 
Rating:
5.0

The employee that assisted me was very friendly, and did a great job getting me set up to roll. Trailer was in great condition. Return was super easy.

Christopher Bachmann 
Rating:
5.0

Customer did not leave a comment.

Yolanda Williams 
Rating:
5.0

Smooth as always! Great staff!

ANITA MONROE 
No reviews have been submitted for this location.

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