El cliente no dejó un comentario.DARSHA S.
Customer Reviews for The Great Classic
(Distribuidor de U-Haul del vecindario)
Gainesville, GA 30504
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.- dom.: 8 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Friendly and professional servicePatrick D.
They were super helpful! This was my first time renting a truck by myself and he made it so easy.KATHERINE C.
I was charged for something I clearly did not ask for and did not use. I was then told the bill could not be updated. If Uhaul bills cannot be updated then the system needs to be changed. If they can (which I assume is correct since I've used Uhaul every time I've moved), he was a liar. The man was argumentative and extremely rude. Will NOT be using this location again. Uhaul is great company and I have always used them due to competitive pricing and great equipment. This location is not a good representation of your company.MATTHEW H.
El cliente no dejó un comentario.ANGELA M.
The actual company UHAUL telephone is not usable-it puts customers on hold for over an hour and never answers. The dealers cannot communicate by phone either. -. Last rental I was unable to driop trailer in a diffrent city andneeded to keep trailer extra few days and drive it an extra 550 miles to return it empty. Dealer in Georgia couldnt accept the return to change the destination.JACK G.
El cliente no dejó un comentario.FAYE T.
This was some of the worst service I have ever received. The agent was not wearing a mask, and was very reluctant to hook up my car to the car tow trolly even though I was told by a U-Haul representative over the phone this would be done. Not only was the agent rude, he made inappropriate comments about people who wear masks, and anti-Democrat comments about my moving to California and how the Governor needs to be removed. Very inappropriate and offensive. I will be calling U-Haul personally to file a complaint.Bryon K.
El cliente no dejó un comentario.Juliana M.
El cliente no dejó un comentario.JEFFERY NEIL A.
The guy running this place was very rude I put for 8 hours he put 2 and stated I had to have U-Haul turned back in in 2 hours which caused issues for me to move and caused me to have to rent the U-Haul again the next day elsewhere. When I first walked up he stated â€œI am with someone you go out there and waitâ€ (pointing outside) when he talked to me he talked down to me as though I was a child.KELLY S.
Put a jack on the enclosed trailerSTEVE E.
Nothing at this time .. Everything went as smooth as a piece of CAKE .. I Love U-haul they Are always There when I Need Them !!ðŸ˜ŠWILLIAM H.
Window had been open. Inside a little damp. A/C not blowing. Trailer had minor trash from previous renter.John M.
The person closed before closing time on Sunday and i couldn't switch my truck out for a Bigger truck.JOANN S.
Truck was clean and ready for me. What else do I need.. Thank you John...SCOTT W.
Need more vehicles. Location was easy to find. I was in and out for pick up and return faster than I have been in larger locations. Great staff. Would definitely rent from this location again.LUIS A.
El cliente no dejó un comentario.WILLIAM S.
Vehicle was filthy! Never experienced such a dirty vehicle. I'm taking the cab. 3 of us cleaned for close to 1 hour. Actual nicotine dripping down all the back of the cab and roof. Seats, steering wheel headliner, visor and floor disgusting. Chewing tobacco spit in cup holders and floor. Leaves, and and dirt that I needed to blow out of can. Box of truck smelled moldy and musty. Needed to fabreeze. On the good side, once cleaned, it drove well.RONALD N.
El cliente no dejó un comentario.Naquelle S.
The attendant hooked my lights to my trailer up wrong. I drove over 200 miles with no brake or signal lights. He stressed me to get an adapter to plug in the lights and I didn't even need it.Liza L.
Dropped off after u-haul hours at 24-hour gas station. Easy to drop off keys and get going.Stephen W.
El cliente no dejó un comentario.JULIE F.
El cliente no dejó un comentario.SHIRLEY L.
El cliente no dejó un comentario.William C.
This guy was an asshole to me when I was trying to verify things. I don't know what his problem was, but he was very rude. I would not recommend renting from him again.Donta F.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ALONDRA G.
Truck very dirty inside the cab. I had to clean windows and wipe everything down with Clorox wipes.Ronald S.
El cliente no dejó un comentario.JUNE B.
El cliente no dejó un comentario.Craig H.
The gentleman that helped me gave me good vibes from the beginning very friendly and patient overall my experience was great he even saved me money because the other place's I went to were charging me 100 more then him great professional guyJORGE I.
El cliente no dejó un comentario.TAMARA B.
El cliente no dejó un comentario.TANNER H.
Nothing hauls like a u-haul trailer ThanksLynn H.
El cliente no dejó un comentario.FREDERICK B.
Small cluttered location. Was closed at time of drop off, so didn't expect anyone to be there, which there wasn't.Tim R.
El cliente no dejó un comentario.Steve C.
Very dirty business & rude owner. Do not recommendCHASSITY S.
El cliente no dejó un comentario.RYAN R.
El cliente no dejó un comentario.CHARLES G.
There was no reality between reserving online and the rental of the truck from this location. They did not have packing blankets, but no one told us that before we picked up the truck and it was too late for us to make other accommodations. There was a cloth mask on the dashboard of the truck. While we had no difficulty with the truck, the check engine light was on the entire trip. Finally, the individual running the location had to be there because the idea on online anything there is laughable.MELISSA B.
I ONLY rent from this location! Have for 10 years. Awesome people who run this location! Truck and equipment were very clean and well taken care of!MATTHEW T.
El cliente no dejó un comentario.Jonathon S.
El cliente no dejó un comentario.Enrique G.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Amy P.
El cliente no dejó un comentario.Mark A.
This facility was like a little shack basically and it was just not a very good feel the equipment was fine and everything but just not a good feel have a good dayGary C.
U-shaped drive for easy pull out. Very helpful and kind owner.TIFFANNY J.
The gentleman helping me was very nice. I did feel sorry for him because he has eyesight issues, which slows down the check out process. I also think Uhaul Software could use some improvement. It has too much redundancy, which slows down the process.Melissa S.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Eddie B.
The attendant I picked the truck up from was not very welcoming or helpful. He was working with another customer when I walked in and was harsh and impatient in how he spoke to both of us. At several points he raised his voice when it wasn't immediately understood what he was asking. The pick up process was not a great experience and made the start to our moving day more stressful than necessary.Hailey C.
Not have animals inside. Don't smoke inside. Keep the location clean - very messy. Keep the trucks working well - we checked it out with a light on.Sara T.
El cliente no dejó un comentario.Jennifer D.
Plenty of Equipment, but the office was cluttered and smelled of smoke. The man in charge was very helpfful, however.Glenda M.
I was charged for gas even though I topped the tank off.Gerardo G.
The rental agent was very rude to me and the other customer there as well. Customer service just isn't his forte. After hooking up my trailer, he said I was good to go. When I got the trailer to my house, I noted it had a brake light out. I didn't go back to the rental location just because I didn't want to deal with his bad attitude again. I reported it to the destination location instead.Carissa F.
It was wonderful serviceJOHNATHAN H.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.John R.
Brake lights did not work. Drove 11 hours We have a complaint in with location manager.Philip E.
TOO EXPENSIVE TO MOVE YOUR THINGS IN THE SANE STATE. I'll never rent a U-Haul from them again. I had a small 15-foot truck that was traveling in the same state one city in Georgia to another. I had to pay $400 plus, in that's not including the fuel I had to put in the truck. I feel like their prices change everyday is ridiculous.Erica D.
El cliente no dejó un comentario.William C.
I believe you owe me a refund I have rented 3 other trucks in the last 6 months. I was truly shocked at my experience Friday July 31. It took me an hour and a half to check myself in. Or check myself out the truck from hell It scared me to drive it. I have a claim with your road side assistance. The check engine light is on. It Road rough. Felt like it was going to brake down. It was shipping and the windshield wipers were falling a part. Rubber hanging off and we had storms in Gainesville as I was leaving towards dahlonega to my storage place. Again stormed in dahlonega. I will not rent from this location or UHaul again. If I don't get at least half my money back. I am really! Disappointed in the service and condition of the truck!Heidi K.
El cliente no dejó un comentario.travis G.
Owner can not see his computer screen. Dolly was missing ramp retaining spring and pin. Ramp extended multiple times at highway speeds until I figured a way to tie it up so I would not extend while driving. Will not go back to this dealer.Gregory W.
El cliente no dejó un comentario.JEFFERY L.
El cliente no dejó un comentario.MIMI B.
El cliente no dejó un comentario.Billy A.
Very professional service.Barbara S.
This is the wrong person I don't even know this person someone used my emailLuis A.
El cliente no dejó un comentario.Molly S.
El cliente no dejó un comentario.Cary C.
I wasn't given any information on how to return the trailer, when it had to be back, etc. Ended up being charged for an additional day because i got the trailer back 3 hours late on a Sunday when it was closed.AUSTIN S.
El cliente no dejó un comentario.Roxanne K.
El cliente no dejó un comentario.erik W.
John was great. So willing to help. He needs a raise!Phyllis M.
To provide the correct information regarding U-Haul products and services which can result in the customer not receiving the what they paid for.David C.
Having to only deal with uhaul site and no human was a pain. I went through more for a $28 rental than all security background checksAndrew W.
El cliente no dejó un comentario.Tammy H.
Very accessibleBarbara S.
I have been charged double what was told me!!!Kim D.
The location was dirty and the staff left a lot to be desired. I will not rent from this location ever again even if I have to drive further to get a truck or trailer.Devon A.
El cliente no dejó un comentario.Jesse T.
El cliente no dejó un comentario.Lesia B.
Didn't receive the dolly that I was charged for. Immediately called customer support when I realized I didn't receive it and they said they would leave a note on my account to remove the charge, still got charged anyways.Brittany C.
My husband and I have rented a U-Haul from here twice. The gentleman that runs the place is always extremely friendly and helpful. He gets our information and gets us on our way quickly. It's the only place in Gainesville or surrounding areas we will rent from. ¡Gracias!Tiffany W.
El cliente no dejó un comentario.Terrico H.
speed up the rental process. After returning I received a message the next day that it was due in by 8 pm and I had returned it the night before.Ronald K.
The check engine light was on when we picked it up. And the AC didn't work which traveling in the rain dangerous because the windows would not clear. I was hoping to save money by using Uhaul. I will use Penske in the future. You get what you pay for!!Barry M.
El cliente no dejó un comentario.Douglas K.
Picking up it took way longer than it should. Having worked for uhaul it just took too long. I felt sorry for the gentleman. He can barely read a cpu screen. He has to use a magnifying glass. And customers have to trust him that he is putting in the right information. Not his fault he was a very nice guy!Jerrod G.
El cliente no dejó un comentario.Walter C.
El cliente no dejó un comentario.Andrew O.
Went to return the truck and the app said that there was a hold on the account. Tried to get in touch with the property owner and could not do so. Called Uhaul customer service and was told that there was nothing they could do at the time and to wait for a call. I never received a call. The property owner said there were no notes and his Surveillance cameras didn't even show me trying to bring the truck back. When in fact I had done so. I am stuck with almost $400 in fees and the people at the place had no idea what they were doing. It was a nightmareJoshua S.
El cliente no dejó un comentario.Thomas H.