Customer Reviews for The Great Classic
(U-Haul Neighborhood Dealer)

682 reviews

1515 Skelton Rd   Gainesville, GA 30504

(770) 297-6803

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(770) 297-6803

1515 Skelton Rd
Gainesville, GA 30504

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to say about This Location at this point, I Love This Location They Always have what I need AND at a last minute,when everyone is all out of TRUCKS for the Weekend.. Check Them out next time you need a Truck 🚚 for Your Moving Needs !! Thanks Again 😊

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

ELVIA M. 
Rating:
3.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

Always use this location they're great to work with

SANDRA B. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
3.0

Truck was stuck in Tow/Haul and would not shut off. Brakes were a little spongy. Man who rented me the truck was professional.

TIMOTHY K. 
Rating:
1.0

The guy was legally blind, he was very rude, and our trailer didn't have break lights or turning lights and he had very poor hygiene and the place smelled liked cat spray and dirty

Richard C. 
Rating:
5.0

Customer did not leave a comment.

DARSHA S. 
Rating:
5.0

Friendly and professional service

Patrick D. 
Rating:
5.0

They were super helpful! This was my first time renting a truck by myself and he made it so easy.

KATHERINE C. 
Rating:
1.0

I was charged for something I clearly did not ask for and did not use. I was then told the bill could not be updated. If Uhaul bills cannot be updated then the system needs to be changed. If they can (which I assume is correct since I've used Uhaul every time I've moved), he was a liar. The man was argumentative and extremely rude. Will NOT be using this location again. Uhaul is great company and I have always used them due to competitive pricing and great equipment. This location is not a good representation of your company.

MATTHEW H. 
Rating:
3.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

The actual company UHAUL telephone is not usable-it puts customers on hold for over an hour and never answers. The dealers cannot communicate by phone either. -. Last rental I was unable to driop trailer in a diffrent city andneeded to keep trailer extra few days and drive it an extra 550 miles to return it empty. Dealer in Georgia couldnt accept the return to change the destination.

JACK G. 
Rating:
5.0

Customer did not leave a comment.

FAYE T. 
Rating:
1.0

This was some of the worst service I have ever received. The agent was not wearing a mask, and was very reluctant to hook up my car to the car tow trolly even though I was told by a U-Haul representative over the phone this would be done. Not only was the agent rude, he made inappropriate comments about people who wear masks, and anti-Democrat comments about my moving to California and how the Governor needs to be removed. Very inappropriate and offensive. I will be calling U-Haul personally to file a complaint.

Bryon K. 
Rating:
5.0

Customer did not leave a comment.

Juliana M. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY NEIL A. 
Rating:
1.0

The guy running this place was very rude I put for 8 hours he put 2 and stated I had to have U-Haul turned back in in 2 hours which caused issues for me to move and caused me to have to rent the U-Haul again the next day elsewhere. When I first walked up he stated “I am with someone you go out there and wait” (pointing outside) when he talked to me he talked down to me as though I was a child.

KELLY S. 
Rating:
3.0

Put a jack on the enclosed trailer

STEVE E. 
Rating:
5.0

Nothing at this time .. Everything went as smooth as a piece of CAKE .. I Love U-haul they Are always There when I Need Them !!😊

WILLIAM H. 
Rating:
3.0

Window had been open. Inside a little damp. A/C not blowing. Trailer had minor trash from previous renter.

John M. 
Rating:
2.0

The person closed before closing time on Sunday and i couldn't switch my truck out for a Bigger truck.

JOANN S. 
Rating:
4.0

Truck was clean and ready for me. What else do I need.. Thank you John...

SCOTT W. 
Rating:
5.0

Need more vehicles. Location was easy to find. I was in and out for pick up and return faster than I have been in larger locations. Great staff. Would definitely rent from this location again.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

Vehicle was filthy! Never experienced such a dirty vehicle. I'm taking the cab. 3 of us cleaned for close to 1 hour. Actual nicotine dripping down all the back of the cab and roof. Seats, steering wheel headliner, visor and floor disgusting. Chewing tobacco spit in cup holders and floor. Leaves, and and dirt that I needed to blow out of can. Box of truck smelled moldy and musty. Needed to fabreeze. On the good side, once cleaned, it drove well.

RONALD N. 
Rating:
1.0

Customer did not leave a comment.

Naquelle S. 
Rating:
2.0

The attendant hooked my lights to my trailer up wrong. I drove over 200 miles with no brake or signal lights. He stressed me to get an adapter to plug in the lights and I didn't even need it.

Liza L. 
Rating:
4.0

Dropped off after u-haul hours at 24-hour gas station. Easy to drop off keys and get going.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

JULIE F. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

This guy was an asshole to me when I was trying to verify things. I don't know what his problem was, but he was very rude. I would not recommend renting from him again.

Donta F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALONDRA G. 
Rating:
4.0

Truck very dirty inside the cab. I had to clean windows and wipe everything down with Clorox wipes.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

JUNE B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

The gentleman that helped me gave me good vibes from the beginning very friendly and patient overall my experience was great he even saved me money because the other place's I went to were charging me 100 more then him great professional guy

JORGE I. 
Rating:
4.0

Customer did not leave a comment.

TAMARA B. 
Rating:
5.0

Customer did not leave a comment.

TANNER H. 
Rating:
4.0

Nothing hauls like a u-haul trailer Thanks

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
3.0

Small cluttered location. Was closed at time of drop off, so didn't expect anyone to be there, which there wasn't.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
1.0

Very dirty business & rude owner. Do not recommend

CHASSITY S. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
2.0

There was no reality between reserving online and the rental of the truck from this location. They did not have packing blankets, but no one told us that before we picked up the truck and it was too late for us to make other accommodations. There was a cloth mask on the dashboard of the truck. While we had no difficulty with the truck, the check engine light was on the entire trip. Finally, the individual running the location had to be there because the idea on online anything there is laughable.

MELISSA B. 
Rating:
5.0

I ONLY rent from this location! Have for 10 years. Awesome people who run this location! Truck and equipment were very clean and well taken care of!

MATTHEW T. 
Rating:
3.0

Customer did not leave a comment.

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
2.0

This facility was like a little shack basically and it was just not a very good feel the equipment was fine and everything but just not a good feel have a good day

Gary C. 
Rating:
4.0

U-shaped drive for easy pull out. Very helpful and kind owner.

TIFFANNY J. 
Rating:
4.0

The gentleman helping me was very nice. I did feel sorry for him because he has eyesight issues, which slows down the check out process. I also think Uhaul Software could use some improvement. It has too much redundancy, which slows down the process.

Melissa S. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Eddie B. 
Rating:
2.0

The attendant I picked the truck up from was not very welcoming or helpful. He was working with another customer when I walked in and was harsh and impatient in how he spoke to both of us. At several points he raised his voice when it wasn't immediately understood what he was asking. The pick up process was not a great experience and made the start to our moving day more stressful than necessary.

Hailey C. 
Rating:
2.0

Not have animals inside. Don't smoke inside. Keep the location clean - very messy. Keep the trucks working well - we checked it out with a light on.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
2.0

Plenty of Equipment, but the office was cluttered and smelled of smoke. The man in charge was very helpfful, however.

Glenda M. 
Rating:
1.0

I was charged for gas even though I topped the tank off.

Gerardo G. 
Rating:
1.0

The rental agent was very rude to me and the other customer there as well. Customer service just isn't his forte. After hooking up my trailer, he said I was good to go. When I got the trailer to my house, I noted it had a brake light out. I didn't go back to the rental location just because I didn't want to deal with his bad attitude again. I reported it to the destination location instead.

Carissa F. 
Rating:
5.0

It was wonderful service

JOHNATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Brake lights did not work. Drove 11 hours We have a complaint in with location manager.

Philip E. 
Rating:
1.0

TOO EXPENSIVE TO MOVE YOUR THINGS IN THE SANE STATE. I'll never rent a U-Haul from them again. I had a small 15-foot truck that was traveling in the same state one city in Georgia to another. I had to pay $400 plus, in that's not including the fuel I had to put in the truck. I feel like their prices change everyday is ridiculous.

Erica D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

I believe you owe me a refund I have rented 3 other trucks in the last 6 months. I was truly shocked at my experience Friday July 31. It took me an hour and a half to check myself in. Or check myself out the truck from hell It scared me to drive it. I have a claim with your road side assistance. The check engine light is on. It Road rough. Felt like it was going to brake down. It was shipping and the windshield wipers were falling a part. Rubber hanging off and we had storms in Gainesville as I was leaving towards dahlonega to my storage place. Again stormed in dahlonega. I will not rent from this location or UHaul again. If I don't get at least half my money back. I am really! Disappointed in the service and condition of the truck!

Heidi K. 
Rating:
5.0

Customer did not leave a comment.

travis G. 
Rating:
2.0

Owner can not see his computer screen. Dolly was missing ramp retaining spring and pin. Ramp extended multiple times at highway speeds until I figured a way to tie it up so I would not extend while driving. Will not go back to this dealer.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

MIMI B. 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

??

ronald M. 
Rating:
4.0

Very professional service.

Barbara S. 
Rating:
1.0

This is the wrong person I don't even know this person someone used my email

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
3.0

I wasn't given any information on how to return the trailer, when it had to be back, etc. Ended up being charged for an additional day because i got the trailer back 3 hours late on a Sunday when it was closed.

AUSTIN S. 
Rating:
1.0

Customer did not leave a comment.

Roxanne K. 
Rating:
3.0

Customer did not leave a comment.

erik W. 
Rating:
3.0

John was great. So willing to help. He needs a raise!

Phyllis M. 
Rating:
1.0

To provide the correct information regarding U-Haul products and services which can result in the customer not receiving the what they paid for.

David C. 
Rating:
3.0

Having to only deal with uhaul site and no human was a pain. I went through more for a $28 rental than all security background checks

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
4.0

Very accessible

Barbara S. 
Rating:
2.0

I have been charged double what was told me!!!

Kim D. 
Rating:
1.0

The location was dirty and the staff left a lot to be desired. I will not rent from this location ever again even if I have to drive further to get a truck or trailer.

Devon A. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
5.0

Customer did not leave a comment.

Lesia B. 
Rating:
1.0

Didn't receive the dolly that I was charged for. Immediately called customer support when I realized I didn't receive it and they said they would leave a note on my account to remove the charge, still got charged anyways.

Brittany C. 
Rating:
5.0

My husband and I have rented a U-Haul from here twice. The gentleman that runs the place is always extremely friendly and helpful. He gets our information and gets us on our way quickly. It's the only place in Gainesville or surrounding areas we will rent from. Thank you!

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Terrico H. 
Rating:
2.0

speed up the rental process. After returning I received a message the next day that it was due in by 8 pm and I had returned it the night before.

Ronald K. 
No reviews have been submitted for this location.

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