That location is nasty and had several cats running around. I expressed that I was allergic and he replied “ that’s not my problem”. The location didn’t have the key in the box. The truck was dirty with cat hair everywhere inside. This was a terrible experience, I would never suggest renting from this location EVER.
Lashay P
Customer Reviews for The Great Classic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor location, I was double charged I called inquiring and I never received a call back.
Emily BThe Great Classic was not helpful at all. Gentlemen that did the rental was rude and short tempered. The office was completely smoked out and had multiple cats walking around and sitting on the desk that I was signing the rental contract on. Gentlemen who did the rental could not help with the trailer set up at all. The trailer I was given had an expired tag (4/23 tag) on the license plate. When I notified the office of this since I was driving it over multiple state lines, I asked if they had the updated tag or a different trailer I could use so I did not have to worry about the possibility of getting pulled over. The guy who runs this location responded by saying, "That is the only trailer you can have. I can't help you with the tag. You won't get pulled over. You either take this trailer or you don't rent a trailer. Only two options." Poor customer service, poor location set up. Trailer itself was fine. Drove great and was easy to handle. Minus the expired tag, the equipment was good.
Andrew SBack door needs work . It’s very hard to close
Sandra CThe man at the counter was extremely rude while he sipped on his Coors light. I arrived around 150pm, he asked me why I was late. Then he proceeded to get smart with my husband. As he finished out our paperwork, he proceeded to tell us he was legally blind. Um, no sir ... you are legally drunk. Horrible counter interaction 😪 😢.
Angelica TThe Location was difficult to find and is not easily accessible. The Office was dirt and not well maintained. The Manager is in ill health and cannot see the Computer Screen without the assistance of a magnifying Glass. Although the Trailer was, in fact available, there was no assistance available for hitching the Trailer. Had I not had previous experience with Trailers, I could not have obtained the Trailer.
Arthur RNice guy easy to work with, he’s run this business for years and I rented from him before about five years ago at his other location. Cool guy just be patient folks like normal people.
Lee IPleased with the entire process as usual! Great experience!
Zachary NGreat service
randy wThis guy charged me for 420 miles and said he was legally blin….If the man legally blind how did he even get that… 420 miles be serious! +1 (770) 297-6803 This the number I called and spoke with the gentleman. Plus I was given 59 miles! He said thats my fault I didn’t come in but clearly it says on my direction drop key off in drop and i’m good to go. I went from 3548 Lantern View Ln Scottdale GA 30079 to 6044 cane crossing dr gainesville, GA TO THE RENTAL PLACE TO RETURN AT 12:00pm.
adjai HThe front desk man was a kind man with a few cats. I'm glad to have helped his business. He helped us get a 15ft when everyone in town was out. Thank you sir, you helped us move. We love that you care for your cats as well.
Julio CGreat experience. Very knowledgeable . Will be coming back next time I need this type of service.
Angel FToo expensive easier to find someone whose willing to do it for less.
Erika CThe vehicle was absolutely not road worthy. I had to stop on the highway and have a friend come pick my family up. UNSAFE!!!!! I have pictures of how dirty it was as well.
Joshua ZPlace was nasty, filled with cigarette smoke, stray cats all over the place, no customer service!!! It took over 30 mins to turn truck in. Price discrepancy. Was told any problems call Uhaul
Jennifer BMore clear instruction on the pick mostly around the localization settings. Add sign to the road. We rented a big truck and we got stock at the exit, we had to call a friend with truck to push the uhaul truck.
Yorlan VSmelled really bad inside like a tool shed that someone had been smoking in for 30 years. I asked the guy at the desk if I could wait outside while he did his computer work because I am allergic to cats. He proceeded to tell me how I wasn’t allergic to THESE cats because I had never been around them before and it’s actually what they are fed that you are allergic to (?) and blah blah blah. I decided not to tell him that I already had a pretty good understanding of how the immune system works from medical school cause I just needed to get out of there and get the truck loaded. Oh and I paid for 12 furniture pads but only got 11.
David WQuick and Easy rental.
Peter WExcelente servicio al cliente, el señor que nos atendió mostró mucho profesionalismo, execelente servicio. 100% recomendados.
Sergio VI was billed twice!
jay SIts was all well
Catherine FI’m satisfied with your service.
JuanManuelF CI didn’t receive my dolly but got charged for it.
Julianne MI have no complaints
Roger LU-Haul contacted day before to change to pickup location. It was 15 minutes further from my house. The truck was filthy. I had the clean the cab to drive it. The storage are was full of dirt and bugs. Lastly the gas cap was missing and the storage manager didn’t take care of this. This was my worst U-Haul experience
JAMES CAll good
MICHAEL FThe landing gear on the trailer would not come down when dropping the trailer off.
Brandyn Lwe filled the truck up with gas summited the pictures and still are being charged for a refill gas charge they are ripping people off at this location for extra profit
melinda cThey person that I got my uhaul from in Gainesville Georgia was drunk and I didn’t appreciate that at all
Michelle WToo many issues. When I arrived to pick up the vehicle, none of the add-ins were in the truck. They were also closed for the day, so I had to drive an extra 55 min round trip to pick them up at another location due to the time
David BThe Great Classic always has your Uhaul rtental. He is open many hours 7 days a week in a convenient location. Highly recommend.
Glen LThe truck was quite new with only 3-4K miles on it. However, it was filthy with mud on the floorboard and thick dog hair throughout the cab. We took quite awhile to clean out the cab and found a key fob (from prior renter?) in the drink holder in the dashboard - it was not visible at the time of rental because it was buried under a thick coating of dog hair. In the operator's defense, he appeared to be nearly blind and used a magnifier up close to read his computer screen. Thus, he was unable to help me signout the truck, confirm the condition of the truck (which I did not understand how to do), allow me to dispute the amount of gas allegedly left in the tank, or upload my drivers license (which I struggled with). He had an assistant sharing his small desk, but she seemed "out-of-it" and barely raised her head from sleeping position on the desk, so I knew it would do no good to complain about the condition of the truck.
Scott STruck cab and rear storage area were filthy......the owner is not a pleasant man...of the many Uhaul rentals I have this was the worst....
Pete MThe location and the truck both were very dirty and there was no room to park my vehicle for the 6 hrs I needed the truck.
James MThe lot is a little small to maneuver.
Timothy RJohn was great he has Limited Eyesight but his experience far outweighs that great experience
JAMES LThats a hard working man ,appretiate the hook up.
Mark DEasy as can be. Truck was great
Keith HShop was somewhat messy
bob cJust a gross office/location. Not friendly place
ANDREW EThe only Problem that I had was the TIRE LIGHT WAS ON & there wasn’t a tire low on air at all !! I told the manager he told me OK !!
WILLIAM HPreviewed the comments/reviews prior to arriving, and honestly think they are fair and accurate. Still I’m glad to have acquired the equipment, and that he was open and accommodating considering it was the weekend.
MATTHEW BThe owner was pleasant and great to work with.
NATHANIELLESLIE WJohn was awesome and very helpful
JOHN HU-Haul Should send more signage for advertisement
SHAWNA WThe truck that was rented to us was one of the nastiest trucks I’ve ever been in. The cup holders were full of slim and I was afraid to touch anything. The floor was full of trash as well as used tissues everywhere, it was not a pleasant. I was literature grossed out and afraid to put my phone or glasses or any personal item that might stick to the slim. I would recommend a good clean up on this vehicle for future customers and I actually spent sone time and cleaned out the inside of the truck at least all the trash on the floor. Best Kevin Pinson
KEVIN PNothing to say about This Location at this point, I Love This Location They Always have what I need AND at a last minute,when everyone is all out of TRUCKS for the Weekend.. Check Them out next time you need a Truck 🚚 for Your Moving Needs !! Thanks Again 😊
WILLIAM HAlways use this location they're great to work with
SANDRA BTruck was stuck in Tow/Haul and would not shut off. Brakes were a little spongy. Man who rented me the truck was professional.
TIMOTHY KThe guy was legally blind, he was very rude, and our trailer didn't have break lights or turning lights and he had very poor hygiene and the place smelled liked cat spray and dirty
Richard C