Customer Reviews for The Furniture Mart
(U-Haul Neighborhood Dealer)

514 reviews

368 Furys Ferry Rd   Martinez, GA 30907

(706) 550-6816

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 6/23/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(706) 550-6816

368 Furys Ferry Rd
Martinez, GA 30907

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 6/23/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

I'm not sure but when I went to the location it took me a little while to realized the equipment is behind the building. You can not see it from the street or main parking lot.

Jose M. 
Rating:
4.0

When I went to get the key, it was already unlocked (the code was already inputted). So, some random person could have gotten to it and stolen the vehicle. It should be more clear to customers to scramble the lock once you put the key back in.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Don't allow smoking in the vechiles

bill J. 
Rating:
5.0

I would like to know what the final cost is a little sooner than later

joseph H. 
Rating:
5.0

Customer did not leave a comment.

Clement B. 
Rating:
5.0

I have rented from Uhaul several times at a different location, decided to try this location last time and this has now become my go to. The transaction was quick and the agent was professional and pleasant! On top of the great Uhaul service, they also have a great selection of furniture! ??

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

alvin H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

drew W. 
Rating:
3.0

Location was not open when I dropped trailer off

George W. 
Rating:
5.0

Customer did not leave a comment.

Yang S. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Gail M. 
Rating:
5.0

I had some difficulty checking the truck back in on the app.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Quick and easy

drew W. 
Rating:
5.0

This was the typical U-Haul experience. It was a dis-organized, lengthy process for picking up a small trailer. The requested pick-up location was changed 2 times by the U-Haul Company reservation office sending us to a different state for pick-up. Several phone calls were needed to correct the situation.

Stan P. 
Rating:
5.0

Nothing

Mark S. 
Rating:
5.0

There was remnants of a dirty job/use before me. I'd say it was quite a bit of dirt inside the cab and cargo area

Benjamin H. 
Rating:
5.0

There was some left over trash and drink spillage inside the vehicle. It was easily cleaned up. Vehicle did appear well maintained.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

joel S. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
4.0

This is the second time I've rented on a weekend when the rental site wasn't open. And it's the second time I've requested supplies along with the van (dolly+pads). And it's the second time those supplies weren't present or available. And it's the second time I was charged for those items despite indicating in the return comments that there was a problem with the rental. Just be warned if you try to rent supplies on a non-business day. U-haul did refund the charges, but hanging on the line for customer service is not my favorite way to spend time. The van itself was in great shape and the rental process was a breeze.

Hans H. 
Rating:
3.0

Customer did not leave a comment.

letha W. 
Rating:
5.0

Great service, no complaints!

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

melissa D. 
Rating:
5.0

Customer did not leave a comment.

kurt B. 
Rating:
5.0

Customer did not leave a comment.

lisa R. 
Rating:
5.0

I DONT REALLY MIND OR DO NOT HAVE ANY COMPLAINTS BUT THE 1/4 GAS WAS LESS AND IT WAS BUSY SO DECIDED NOT TO BRING UP THE ISSUE WISH IT WAS A FULL TANK TRUCK SO EASY TO FILL UP I ENDED UP PAYING FOR 3 GALLONS MORE PLEASE ADOPT THE FULL TANK POLICY INSTEAD OF 1/4

BIMAL D. 
Rating:
5.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

This is a great place to rent/ buy from, these guys are so nice and helpful, I used them in the past and we definitely use them in the future!!

Johnny M. 
Rating:
4.0

This end delivery location is regularly closed on Sunday and Monday of each week. Had we known that fact, we would have delivered the trailer to a different location two days early. However, they did send me a prompt notice of receipt of the trailer on early Tuesday morning. I think the endpoint service organization is probably a high performer. There was ample space to drop and park the trailer. Ms. Erica Helton, at the originating office, did a very good job of hooking up the trailer and showing us the do's and don'ts of safe travels. Her associate, Bibek Pandy, also did a good job of setting up our reservation. The trailer pulled behind our 2007 Buick Rainer without problems, vibration, or swaying. We are well pleased.

Robert P. 
Rating:
5.0

Very friendly customer service

reginald S. 
Rating:
3.0

The process of picking up and returning the uhaul was absolutely ridiculous and frustrating. good location though

Laura B. 
Rating:
4.0

First time using this location, but will be our first choice from now on. Convenient, friendly and helpful. Only recommendation is providing a warning that the lot is on a slight incline. We had to scrounge around to find something to block the wheels of the 12 ft trailer when we returned it.

kathy H. 
Rating:
5.0

The location we rented from was wonderful. However, dealing with U-Haul customer service wasn't. We were charged way more than we expected. We were charged more than agreed to, and getting anyone to assist us with the overcharges is near impossible. It takes a split second for the charges to come out of the account, but you have to wait 3 business days for a manager to contact you back is RIDICULOUS!

Karl M. 
Rating:
4.0

arrived after hours.

ron H. 
Rating:
5.0

Customer did not leave a comment.

joel S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Drew the Uhaul guy is very knowledgeable and helpful. I will definitely rent from him again. Thanks Drew for the help.

Devin K. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
3.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

For my 1st experience I found it helpful that there's a number to call if i would ever need roadside assistance and for others I rented the 15' truck I think it's manual is behind the drivers seat not the passenger compartment. I could not find the instruments to move the side mirrors i found the manual accidentally when I had the collect my bag to drop the rental back.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Bobby G. 
Rating:
3.0

I ordered moving blankets, but the location did not have any. I was not charged for them, but I was stuck without moving blankets for my move.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

don L. 
Rating:
3.0

There was supposed to be a dolly available in the truck for my use. The dolly was not available, resulting in an extremely hard time moving my things. When booking this uhaul truck I was told there would be a dolly available for my use.

Kanisha E. 
Rating:
5.0

Drew, the person in charge of the office, was super nice; and very well organized. U-Haul is lucky to have him with them. It was easy to due business with U-haul and a pleasure to be served by Drew.

bill J. 
Rating:
5.0

The guys at The Furniture Mart were very helpful in getting me a truck in such short notice. Great Service!

Riki R. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Rhona G. 
Rating:
3.0

Customer did not leave a comment.

Lynn W. 
Rating:
5.0

Great people and great service.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
3.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

TONYA T. 
Rating:
5.0

The drop off video was nothing like it was to complete. No photo to upload. Just drop it and leave receipt in the drop box.

DEREK W. 
Rating:
4.0

Customer did not leave a comment.

MIckey L. 
Rating:
3.0

We had hard time to move bigger appliances because we did not get the appliance dolly that was guaranteed for us!

Laszlo K. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Made reservation online; checkout at location was very fast. Truck was older, but in good shape - no problems and ran well. Staff was friendly and very helpful.

Preston H. 
Rating:
4.0

Trailer needs a trailer jack.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
4.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

londos S. 
Rating:
5.0

Customer did not leave a comment.

mohamed E. 
Rating:
5.0

I was very impressed. The staff that we dealt with was very friendly and knowledgeable. Great job

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Bruce Z. 
Rating:
5.0

Great service And very friendly I would definitely come back there

john H. 
Rating:
5.0

I have come to this location several times and it's always a pleasure working with these guys. I would recommend U-Haul to have other model the customer service I get here.

ANTONIO L. 
Rating:
5.0

I'm a repeat customer. I get great service each and every time

Dort P. 
Rating:
4.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

Keep up the great customer service.

louis G. 
Rating:
5.0

Great location

chris J. 
Rating:
5.0

Customer did not leave a comment.

drew W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

eric S. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Great service, the manager at this site went out of his way to be kind and helpful to me. One of yhe nedy Uhaul rental experiences so far!

Moeen J. 
Rating:
3.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

No improvements, thank you

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
4.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
5.0

Customer did not leave a comment.

chris J. 
Rating:
5.0

The staff was very quick with the process and had great customer relations skills. I'd refer them to everyone that I come in contact with

jahmar B. 
No reviews have been submitted for this location.

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