Customer did not leave a comment.
DOUGLAS M
Customer Reviews for Furniture Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I requested a dolly when i spoke to the representative. You can listen to the recording. It was not there or on the rental request. Very disappointing. I had to waste an hour renting one from home depot
Diane GAlways great
WHITNEY WI’m not sure but when I went to the location it took me a little while to realized the equipment is behind the building. You can not see it from the street or main parking lot.
Jose MWhen I went to get the key, it was already unlocked (the code was already inputted). So, some random person could have gotten to it and stolen the vehicle. It should be more clear to customers to scramble the lock once you put the key back in.
Dylan BDon’t allow smoking in the vechiles
bill jI would like to know what the final cost is a little sooner than later
joseph hI have rented from Uhaul several times at a different location, decided to try this location last time and this has now become my go to. The transaction was quick and the agent was professional and pleasant! On top of the great Uhaul service, they also have a great selection of furniture! ??
Danielle TLocation was not open when I dropped trailer off
George WI had some difficulty checking the truck back in on the app.
Scott GQuick and easy
drew wThis was the typical U-Haul experience. It was a dis-organized, lengthy process for picking up a small trailer. The requested pick-up location was changed 2 times by the U-Haul Company reservation office sending us to a different state for pick-up. Several phone calls were needed to correct the situation.
Stan PNothing
Mark SThere was remnants of a dirty job/use before me. I'd say it was quite a bit of dirt inside the cab and cargo area
Benjamin HThere was some left over trash and drink spillage inside the vehicle. It was easily cleaned up. Vehicle did appear well maintained.
Jerry MThis is the second time I’ve rented on a weekend when the rental site wasn’t open. And it’s the second time I’ve requested supplies along with the van (dolly+pads). And it’s the second time those supplies weren’t present or available. And it’s the second time I was charged for those items despite indicating in the return comments that there was a problem with the rental. Just be warned if you try to rent supplies on a non-business day. U-haul did refund the charges, but hanging on the line for customer service is not my favorite way to spend time. The van itself was in great shape and the rental process was a breeze.
Hans HGreat service, no complaints!
Matthew HI DONT REALLY MIND OR DO NOT HAVE ANY COMPLAINTS BUT THE 1/4 GAS WAS LESS AND IT WAS BUSY SO DECIDED NOT TO BRING UP THE ISSUE WISH IT WAS A FULL TANK TRUCK SO EASY TO FILL UP I ENDED UP PAYING FOR 3 GALLONS MORE PLEASE ADOPT THE FULL TANK POLICY INSTEAD OF 1/4
BIMAL DThis is a great place to rent/ buy from, these guys are so nice and helpful, I used them in the past and we definitely use them in the future!!
Johnny MThis end delivery location is regularly closed on Sunday and Monday of each week. Had we known that fact, we would have delivered the trailer to a different location two days early. However, they did send me a prompt notice of receipt of the trailer on early Tuesday morning. I think the endpoint service organization is probably a high performer. There was ample space to drop and park the trailer. Ms. Erica Helton, at the originating office, did a very good job of hooking up the trailer and showing us the do's and don'ts of safe travels. Her associate, Bibek Pandy, also did a good job of setting up our reservation. The trailer pulled behind our 2007 Buick Rainer without problems, vibration, or swaying. We are well pleased.
Robert PVery friendly customer service
reginald sThe process of picking up and returning the uhaul was absolutely ridiculous and frustrating. good location though
Laura BFirst time using this location, but will be our first choice from now on. Convenient, friendly and helpful. Only recommendation is providing a warning that the lot is on a slight incline. We had to scrounge around to find something to block the wheels of the 12 ft trailer when we returned it.
kathy HThe location we rented from was wonderful. However, dealing with U-Haul customer service wasn't. We were charged way more than we expected. We were charged more than agreed to, and getting anyone to assist us with the overcharges is near impossible. It takes a split second for the charges to come out of the account, but you have to wait 3 business days for a manager to contact you back is RIDICULOUS!
Karl Marrived after hours.
ron hDrew the Uhaul guy is very knowledgeable and helpful. I will definitely rent from him again. Thanks Drew for the help.
Devin KFor my 1st experience I found it helpful that there’s a number to call if i would ever need roadside assistance and for others I rented the 15’ truck I think it’s manual is behind the drivers seat not the passenger compartment. I could not find the instruments to move the side mirrors i found the manual accidentally when I had the collect my bag to drop the rental back.
Linda HI ordered moving blankets, but the location did not have any. I was not charged for them, but I was stuck without moving blankets for my move.
Jacob FThere was supposed to be a dolly available in the truck for my use. The dolly was not available, resulting in an extremely hard time moving my things. When booking this uhaul truck I was told there would be a dolly available for my use.
Kanisha EDrew, the person in charge of the office, was super nice; and very well organized. U-Haul is lucky to have him with them. It was easy to due business with U-haul and a pleasure to be served by Drew.
bill jThe guys at The Furniture Mart were very helpful in getting me a truck in such short notice. Great Service!
Riki RGreat people and great service.
Mark SThe drop off video was nothing like it was to complete. No photo to upload. Just drop it and leave receipt in the drop box.
DEREK WWe had hard time to move bigger appliances because we did not get the appliance dolly that was guaranteed for us!
Laszlo KMade reservation online; checkout at location was very fast. Truck was older, but in good shape - no problems and ran well. Staff was friendly and very helpful.
Preston HTrailer needs a trailer jack.
Eric PI was very impressed. The staff that we dealt with was very friendly and knowledgeable. Great job
Dennis BGreat service And very friendly I would definitely come back there
john hI have come to this location several times and it’s always a pleasure working with these guys. I would recommend U-Haul to have other model the customer service I get here.
ANTONIO LI’m a repeat customer. I get great service each and every time
Dort PKeep up the great customer service.
louis gGreat location
chris j