Customer Reviews for The Eastlake Self Storage
(Distribuidor de U-Haul del vecindario)

1,009 comentarios

2371 Boswell Rd   Chula Vista, CA 91914
(Gated Facility in business park No before/after hour access)

(619) 210-0377

Horarios de la ubicación

  • Lun. - vie.: 9:15 a. m. - 4:15 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(619) 210-0377

2371 Boswell Rd
Chula Vista, CA 91914
(Gated Facility in business park No before/after hour access)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:15 a. m. - 4:15 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 7/4/2022: cerrado
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tavonn M. 
Clasificación:
1.0

Office is located inside a locked facility, sinage says to dial either of 2 different numbers, no one answers, no clear instructions on how to access the place. vehicle was at 1/4 tank and I was told I would be penalized $30 for not returning it to 1/4 full, U-haul charges excessive amounts for fuel anyways, but never fills the tanks and has the gall to penalize the poor guy that finally has to get it at 1/4 full! Penalize everyone or no one and put some gas in your vehicles!, YOU"re charging for it! And the closing time of 430 in the afternoon, no late drop off or leaving it on the street! Hope I never have to rent from this location again.

Thomas M. 
Clasificación:
5.0

Great location. Employee was very knowledgeable, helpful, and kind.

Brice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nixon M. 
Clasificación:
3.0

The uhual did its job, but when we picked it up, we noticed huge chunks of glass falling out from behind the wooden slats. Even more fell out during our move and damaged our dressers and sliced my husband's finger. We cleaned up the glass before returning it so it didnt happen to anyone else.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia G. 
Clasificación:
5.0

Excellent service from the man who checked us in and on the telephone. He was very thorough. I would definitely refer others.

margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan S. 
Clasificación:
5.0

The person in charge was friendly and professional. He takes pride in his work, and it shows. Truly an asset to the company.

Louis Christian A. 
Clasificación:
5.0

Great customer service, price and location.

Oscar A. 
Clasificación:
5.0

The only thing I could say is I wish the office for returns was open later. 4:30pm is pretty early for people that cannot take time off for work.

Alexandro V. 
Clasificación:
5.0

If ALL U-Haul franchises were as KIND, efficient, and knowledgable as THIS place, I would recommend U-Haul to everyone. This particular location brought back my faith in good customer service and caring for the customer all around. Mauricio was very attentive and helpful throughout the process.

MARIA F. 
Clasificación:
1.0

The Uhaul attendant was rude, after I made a mistake thinking the credit card and reservation, and after providing all my information the previous day to the representative (same person), was all I needed to take the small motorcycle trailer until noon. He threatened to call the police over the misunderstanding and was very short, rude, and seemed very bothered during the process. I have used uhaul equipment and paid thousands of dollars to Uhaul and so far have been very satisfied. I will never rent uhaul from the Eastlake storage facility again . The selection is very poor and the male Uhaul representative there is rude.

joel W. 
Clasificación:
2.0

They did forget to pu the appliance dolly in the truck. This caused us to take longer and miss the 24 hour window. Explained this to them and was still charged the extra time. We were supposed to drop it off at 3:30 and they closed at 4pm. I dropped it off when they opened at 9am the next morning.

DANNY F. 
Clasificación:
5.0

U-Haul agent at this location provided excellent customer service.

MICHAEL C. 
Clasificación:
3.0

How to gain access to the location was confusing and there was no way to turn in the uhaul after hours.

Victor M. 
Clasificación:
4.0

Gentleman who helped me at this location guided me through the process with perfection; his customer service made everything pain free. Truck itself at 129k miles is starting to show it's age. Ride was more bumpy than other box trucks I've driven.

TIMOTHY P. 
Clasificación:
5.0

great customer service!

JOSE G. 
Clasificación:
5.0

Keep the good Job

OSCAR O. 
Clasificación:
5.0

We need a code to get out of the gate instead of waiting for someone to get out with a code since your customer provider is very mighty busy assisting the others.

ERNEST O. 
Clasificación:
5.0

I would strongly recommend setting up a drop-off after hours but before 10PM. My last drop off was at approximately 6PM. There were several U-Haul trucks on site stagged in a different area inside the security area (The Eastlake Self Storage). I could have safely placed the vehicle in the secure area vice in Lowe's parking lot. As a DoD security professional this would be the course of action I would recommend to safe guard company assets. //s// Marquis Patton

MARQUIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
1.0

Always do self checkout with uhaul returns. Selected self return here, manager said we couldn't do self checkout, made multiple people wait in line long enough to have conversations with other returners that this was the worst and most convoluted return experience we have had. After moving, we just want to return the unit to the stop of location and move on. There is no need to drag on the process unnecessarily. While waiting, went on the uhaul website and noticed the website allowed us to self return so opted for that route regardless being informed we could not. The self checkout process was wonderful as always and took all of 2 minutes.

SEAN R. 
Clasificación:
5.0

Despins you guys did for me

HUGO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

A compliment to Alvin Hechevarria, who helped me. That was a gnarly stress day, even by moving standards (added stress: xmas) -- totally swamped, people cuttiing in front of others to interrupt him to ask questions (while he was checking me in).. zero errors on my check-in. Good attitude. The computer system crashed right after he finished with me. Alvin deserves commendation for keeping composure under extreme duress with a very demanding demographic (wealthy area) even when systems went down. My same-day check-in went smoothly as well. Promotion, raise, bonus checks, great review -- I've been in customer service for years. Most would have snapped. He would be a great trainer/mgr/regional to pass these skills to those under his mentorship.... God bless you

PAUL F. 
Clasificación:
5.0

Great customer service.

ABDULQADIR A. 
Clasificación:
5.0

Very professional! Clean! And quick to respond!

Gregory S. 
Clasificación:
5.0

Nada

courtney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLINWALTER P. 
Clasificación:
5.0

Excellent service was rendered and helpful staff.

ROLANDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P. 
Clasificación:
5.0

I was charged for been an hour late due to logistics issues I faced during my scheduled return so it kind of rubbed on me the wrong way but the customer service was top notch . I would appreciate a refund for the additional charges .

OSAMUDIAMEN O. 
Clasificación:
5.0

Staff was very friendly and helpful!

ANTHONY M. 
Clasificación:
4.0

Good salesman

Susana L. 
Clasificación:
3.0

The personnel at the location were helpful, friendly and competent. The entire booking process was the problem (after problem, after problem). .

KURT H. 
Clasificación:
5.0

I had an issue with the return and was disappointed with the lack of proper communication of info: I attempted to return the trailer a day early to save some money on the rental fee- I was told that if I turned it in the day before, I would save a day. As I drove back, I was unsure what time the location closed. I tried calling the Boswell location direct several times starting at 4 pm, but no one ever answered. I called the main U-Haul number and the call taker told me the location was open until 5 pm. I went home, unloaded everything, then went to the Boswell location. I arrived at 4:29 on the dot- and no one was there. Signs indicated the location closed at 4:30. The on-site person told me she couldn't assist me, but to call the main "traffic" number, which I did, to no avail. After another 15 minutes of calling around, I left. I'm a regular U-Haul customer and this was a disappointment in customer service. David Grapilon (619) 694-6739

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIJAN M. 
Clasificación:
3.0

A little hard to get into. Personal a little defensive when trying to drop off without having enough information. But overall nice.

Guillermo C. 
Clasificación:
1.0

Even though I only had the truck from 10am to 5pm, the person that rented me this truck charged me an overnight fee while also being very rude, yelling at me thinking that I locked the keys inside, yet I know much better than to do that. I rented over 63 trucks last year and never had a bad experience like this one.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SERGIO B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Truwerwin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRISH L. 
Clasificación:
5.0

Ricardo was very polite and helpful!

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tanya F. 
Clasificación:
1.0

There were no signs nor anyone to help. The location is nit a good one for pick ups

JUAN M. 
Clasificación:
5.0

The employee was very kind and informative. He is someone that I would like to have work for my company. My daughter was even able to help because of the great ramp on the back of the truck. It was a great truck and a very convenient location.

TREVOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOO H. 
Clasificación:
3.0

The office closed at 4 which was kinda annoying considering we couldn't pick up our truck until 9:30

Jacob B. 
Clasificación:
5.0

Alvin was great and explained the process throughly! Thank you Alvin, until next time!

GUADALUPE M. 
Clasificación:
3.0

This location has pick-up and drop-off times that make the process such a daunting task. Can't get a truck before 9 am and it has to be dropped off by 4:30 pm. If a person is finished using the truck at 5:30 pm, they have to wait until the next day to drop it off. That is super inconvenient.

Brian E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus L. 
Clasificación:
4.0

More staff to quickly check in customers.

Marlene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jenson D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garikai M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
4.0

I would say the inside was a little dirty like some kind of plants spilled over and left residue but other than that was not bad. Also would be nice with the mental charge to get life 10 free miles than charger per mile. Thanks.

NICKOLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN-MICHAEL B. 
Clasificación:
3.0

The process to send pictures of my driving license was very cumbersome. A storage location is all metal and cell phone coverage is nonexistent. Uhaul should have an ability to scan without me taking pictures with my cell phone. A big waste of time.

PAUL C. 
Clasificación:
2.0

-Check out took 30 minutes -Engine noise -Got charged for gas way above actual price of gas. Hard to fill to exact point upon pick up since both my check out so far was just above half tank. If tank is full at check out maybe it will make it easier -I was being given a different truck from what it's showing on my app. Then had to climb up hill to pick up the right truck. -Staff had to make me climb up the truck to bring furniture dolly out closer so he doesn't have to climd. Lazy! -Both attendants makes their customer do their work for them! -I would not use this location again if I ever need truck to move again (i hope no more moving). I wouldn't recommend to anyone either.

ERNESTO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred C. 
Clasificación:
4.0

The wait checking returning the equipment was over an hour. My understanding was that they were short staffed.

Craig K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORELYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira T. 
Clasificación:
1.0

Beware of this gentleman in charge of this location!!! We didn't use the dolly and he charge me for that, probably the security plastic lock was damaged during the furniture moves and was cut and he was very rude and refused to credit me back something that was not used at all by us and no needed at all. Very careless guy in charge of this location. Careless!!!!!!!

mario C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

josselyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FATIMA T. 
Clasificación:
5.0

The local rep was thorough and very cordial

Ralph C. 
Clasificación:
5.0

The gentleman that checked us in was AWESOME! And displayed a spirit of Excellence in customer service!

karen L. 
Clasificación:
5.0

I think everything was great. This has been the best customer service

Andrea R. 
Clasificación:
5.0

A C needed to all trucks, employees are very helpful and respectful.

Violeta H. 
Clasificación:
5.0

Customer service was prompt, quick and kind!

DURYEA J. 
Clasificación:
5.0

Excellent customer service! They were truly accommodating and helpful every step of the way. We highly recommend renting from here and will do it again if needed.

VICTOR A. 
Clasificación:
4.0

The only problem was I wanted to pick up the uhaul in El Cajon. However, the gentleman that took care of the rental process at this location was awesome!

Robert S. 
Clasificación:
5.0

Great 👍staff

MICHAEL M. 
Clasificación:
5.0

Really good customer service. Representative is professional, helpful, knowledgeable, with high energy to ensure customer satisfaction.

ALFRED C. 
Clasificación:
5.0

Great customer service and easy to use reservation.

DAVID M. 
Clasificación:
5.0

Great customer service!

ALFRED C. 
Clasificación:
5.0

Everything was great

JEMMIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
4.0

Another great experience.

Mark H. 
Clasificación:
5.0

Rented 26' moving truck. Great truck, great customer service, and great price added up to a great move.

GILBERT O. 
No se han enviado comentarios para esta ubicación.

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