Have the trucks repaired prior to passing them along to the next driver. Also require fuel to not be empty when returning. Also I'm not sure if it's this personnel or all at this location or at every location but I was given miss information.
Samantha C
Customer Reviews for The Dog House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Awesome customer service excellent vehicle condition easy to use good service
MATTHEW MWhen I was returning the trailer, the attendant, who was on his way to lunch, saw me and dropped everything and checked me in. He was very friendly and efficient. Always a good experience here
Daniel cIt wasn't the location fault, but it wasn't my fault I was 1 hours and 10 minutes late.
STEVEN SIt was not as easy as it could be to locate. The truck sounded pretty bad compared to our previous UHaul rentals.
MICHAEL WExcellent customer service
DONNA MGREAT JOB ON BOTH ENDS....
Phil AThey Just need a bigger sign out by the street that states. UHAUL Office in the back in the alley.
TROY MThe gentlemen at the pickup location was professional, knowledgeable and kind. Nice interaction.
PATRICK MOut to lunch when we checked in, but check in handled well on phone.
Syd SThe service rep saw the mistakes that were made to the original contract and immediately made calls to correct the overcharges. Thank you for being so professional and helpful in correcting this issue!
Katherine DAwesome people who run this location! Quick and easy and I was in and out in no time!
Javier GEverything was great, good customer service A++.
Frankie SCommunication at the drop off location was spot on and very much appreciated. Gracias
TROY ETruck was dirty. Steering wheel had tons of grime on it. Bald tires. Windshield was not clean tons of bugs and dirt on it. As for app check in and website check in horrible experience. Didn't work well at all. Had to call and be on hold.
Charles MApp wasn't working. Couldn't get truck until 2 hours after original set time. Hung up on by customer service.
Jeffrey BVery courteous, helpful and easy drop off experience
Brian BNot a thing
Jill Tfast friendly ez in and out
Fred SGreat service, clear communication, easy and efficient. Needs bigger signage as location is tucked in on a side street
Sasha MThe manager was very helpful with suggestions and getting me on my way. Great convenient place to rent from.
Gregory HSo easy. Thx
Russell YRequiring a $60 deposit just for using a credit card for payment is absurd and makes absolutely no sense at all.
Robert SGreat customer service. Fast in and out.
JOHN ZSalesperson was very knowledgeable, courteous and helpful
gary GResponsive and professional on the phone. Speedy pick-up and speedy return. Didn't have the smaller trailer I had been looking for, but what he had in stock did the job just fine.
John CThey were amazing ! I think they are family operation, very conscientious, and very professional will use them again
MIKE VThe places where I dropped off and picked up the equipment were great the people that work there were awesome everyone did a great job. What you can do better is have your website should have more support for where to drop off locations and if I'm calling in to make a reservation the pick up location should already have all the information they need so they don't have to re-input all that information again.
Jonathan BGiven address is a doggy day care. Sign on the front says go around back, with no apparent directions on how to get around back. Need a better description, or use the "street address" of around back. Other than that, it was an excellent experience.
Phillip HThe best
Angel CThis went as smoothly as our pick up. Very happy with both.
Joe LJonathan went above and beyond to make sure we enjoyed "Complete Customer Satisfaction".
bruce cSuper friendly. No issues or delays dropping off.
Jacqueline VThe staff was very nice and helpful. Location was great, in the middle of the city. Pickup was the best experience that I have had with U-Haul. Staff had my trailer ready and met me immediately. I was in and out within 10 minutes. Return was super easy. Staff met me at the entrance and assisted with unhooking the trailer. It looks like it is a new business and the staff will make it a successful location for U-Haul.
Bruce E