Customer Reviews for The Detail Shop
(U-Haul Neighborhood Dealer)

315 reviews

3875 W Main St Rd   Batavia, NY 14020

(585) 300-4059

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(585) 300-4059

3875 W Main St Rd
Batavia, NY 14020

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 11 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure the person stays around until you know truck is usable

sandra coleman 
Rating:
5.0

Nothing,everything was as expected.

James Diemer 
Rating:
5.0

Customer did not leave a comment.

Adam Wells 
Rating:
1.0

Customer did not leave a comment.

Trinity Thigpen 
Rating:
5.0

Customer did not leave a comment.

Mary Schwartz 
Rating:
5.0

Employee waited after closing time for me and was extremely helpful.

Modesto Lizardi 
Rating:
5.0

Customer did not leave a comment.

Jodie Geiger 
Rating:
5.0

Fantastic service nothing nothing needs to improve!!!

EMILIANO ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Chingiz Vagidov 
Rating:
5.0

Girl was working her but off, very busy, yet very efficient and polite as she took care of multiple customers.

dennis maid 
Rating:
5.0

Customer did not leave a comment.

Chuck Chatley 
Rating:
5.0

Customer did not leave a comment.

Kelli Caryl 
Rating:
5.0

Very happy with this location. Very friendly, helpful and the equipment is like new and well maintained. It is very easy to pick up and drop off equipment.

DAN DUDEK 
Rating:
3.0

Shop was closed during return. Did follow online instructions but once again had trouble with the location part but your phone customer service lady Margret was superb and very helpful. In todays age unfortunately 95% of phone customer service is “overseas” and very had to understand but not this call. Clear, friendly voice along with knowledge of what my issue was and took control of what I needed to do. Margret sent me an email quickly to reply to and was super helpful. I appreciate everything. Give Margret a raise! Thank You. George F

George Fischer 
Rating:
5.0

Effortless and Quick drop off.

DORCAS TUNKARA 
Rating:
5.0

Nothing

Sharon Larmon 
Rating:
5.0

Thank you

LARRY DELRE 
Rating:
5.0

Customer did not leave a comment.

Larry Lippert 
Rating:
2.0

When the trailer was picked up in Batavia NY the front right tire was soft. The attendant said it was sitting a long time and needed to be inflated, so she did. Turns out the tire leaked, and I had to be inflated every 300 miles. While there is a gas station on every corner, gas stations with a functioning air pump are very few and far between. The trip was lengthened, and a considerable annoyance having to worry and stop often to check and inflate. On close inspection at the return U-Haul station in Austin the tire was found to be worn out. Sending out a trailer on a 1600 miles trip with a bad tire is an irresponsible safety hazard.

Mauro Gaetano 
Rating:
5.0

Second time rented in last few months and it was gas and easy. Will do again

Ed Jones 
Rating:
3.0

Receptionist was very kind & did a nice job explaining we would be charge mileage overage. U Haul truck had check engine light on about 5 miles into move & probably due for service & muffler was loud.

Peter Sczudlo 
Rating:
5.0

Customer did not leave a comment.

Richard Caldwell 
Rating:
2.0

This was the worse and unsafe experience of my life. I consider the truck to be extremely unsafe. At speeds just 50 mph, the steering wheel would bounce and twitch uncontrollable.. Also the brakes pulsing problem. The brakes was a bad rotor. The steering wheel issue was a major problem, much more than wheel balance issue. Also the flat dolly which was ordered was unavailable . Now charged 12 extra miles which a result having ability use highways but limited speed. This truck need to be major serviced.

Daniel Oshea 
Rating:
5.0

Customer did not leave a comment.

Nicola Marchesoni 
Rating:
4.0

Was kind of weird because I had to call a number and drop the keys but nothing bad happened like extra fees or anything so it’s all good.

Joseph Verdaasdonk 
Rating:
4.0

Nothing

Larry Silker 
Rating:
5.0

Checked all the boxes for me

Richard Markott 
Rating:
5.0

It was easy they were friendly and very helpful. I wld recommend this location!

Roxanne Denison 
Rating:
5.0

Very friendly and helpful thank you

Tammy Easton 
Rating:
5.0

Customer did not leave a comment.

Steve Burton 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Crittenden 
Rating:
5.0

For some reason at Uhaul dealers, I can not use my Bank of America card. This location and Sterling tent in Batavia NY are excellent. No complaints at all.

DAN DUDEK 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Monachino 
Rating:
5.0

Customer did not leave a comment.

KEVIN WEINERT 
Rating:
5.0

Easy to drop off, key drip box easy to locate.

Joann Dibble 
Rating:
3.0

You need to upgrade your computer system. My agent tried several times to submit my information with no success.

James Adduci 
Rating:
5.0

Customer did not leave a comment.

Don DiaLura 
Rating:
5.0

Nothing.

Trudy Ryan 
Rating:
5.0

Julie is very knowledgeable and helpful through the process.

Jason Gillard 
Rating:
5.0

Nothing it was very easy way to get the equipment that I needed.

Bill Kirch 
Rating:
5.0

Make your app easier to use. I could not get into it to confirm my reservation. I called it in originally, and wanted to change my pickup time and could not get into it.

George Walker 
Rating:
5.0

VERY EFFICENT AND FRIENDLY PROCESS. JULIE AT THE DETIAL SHOP IS VERY HELPFUL.

Jason Gillard 
Rating:
5.0

Customer did not leave a comment.

Nadine Wawrzyniec 
Rating:
5.0

Great customer service by Julie.

Jason Gillard 
Rating:
5.0

Customer did not leave a comment.

BRIAN NORTON 
Rating:
5.0

Customer did not leave a comment.

Zackery Hare 
Rating:
5.0

Customer did not leave a comment.

Zackery Hare 
Rating:
5.0

Fast and easy experience. I Would definitely come back and would recommend this location to anyone!

Shawn Hazlett 
Rating:
4.0

Customer did not leave a comment.

Joanne Di Baudo 
Rating:
4.0

Friendly folks and easy access

Jeff Kron 
Rating:
5.0

Amazing customer service and I use them all the time! Great location, friendly staff, highly recommend them!

A Hernandez-Garcia 
Rating:
4.0

Customer did not leave a comment.

Robert Engle 
Rating:
5.0

Customer did not leave a comment.

SEANPARKER HENRY 
Rating:
3.0

Customer did not leave a comment.

Alan Stevens 
Rating:
3.0

Customer did not leave a comment.

Mary Marks 
Rating:
5.0

Customer did not leave a comment.

Latonya DELEE-SLEDGE 
Rating:
3.0

Making sure that the vehicle that was ordered is what is available

Larry Cooley 
Rating:
4.0

I rented a 6x12 trailer with gate ramp Website says trailer width is 6’2”(74 inches) But The gate was only 54” wide I needed 60” clearance. Put gate width on website and specify ball hitch size conspicuously.

Wayne Fenton 
Rating:
5.0

Everything went well , last minute rental was honored and much appreciated!!!! Very friendly people !

Chris Celauro 
Rating:
5.0

Customer did not leave a comment.

Dean Winkle 
Rating:
5.0

The left headlight and taillights were out and the left turn signals were messed up .and a loud banging noise from under the pickup...

Kenneth Davis 
Rating:
5.0

Great place with great workers. All went very well.

Salvatore Campobello 
Rating:
5.0

It was past drop off time but i been here before and the guys were great

Jacob Balduf 
Rating:
4.0

Friendly service, helpful, knowledgeable. Overall great experience.

Joany Fox 
Rating:
3.0

Customer did not leave a comment.

Robert Quinlan 
Rating:
1.0

U-Haul is great but the location was not

Joshua Pfuelb 
Rating:
5.0

Customer did not leave a comment.

Matthew Kurtz 
Rating:
5.0

Customer did not leave a comment.

paul dunn 
Rating:
5.0

Customer did not leave a comment.

Jamie Armstrong 
Rating:
5.0

Customer did not leave a comment.

Doug Dyber 
Rating:
5.0

Customer did not leave a comment.

shirley waldron 
Rating:
4.0

Customer did not leave a comment.

chad ryder 
Rating:
5.0

Customer did not leave a comment.

Micheal Powell 
Rating:
3.0

Other than the bed of the 10ft truck being dirty my experience was okay. The lady at the auto detail show was very friendly and i got to pick it up earlier.

Jayden Bondaug 
Rating:
5.0

Customer did not leave a comment.

John Hale 
Rating:
5.0

Julie did an excellent job. She was very helpful.

Andrew Martin 
Rating:
5.0

Lock on the back door did not work so I had to buy one so I could lock it over night. Should have checked before I left.

Eli Dawson 
Rating:
5.0

super easy rental experience, pick was quick drop off was easy.. no questioned asked. Vehicle was clean and operated as it should.

Megan Martin 
Rating:
5.0

Went quite smoothly. Truck was warming up for me in the morning

richard Ellinghan 
Rating:
3.0

The business hours should align with what they are supposed to be. Also, instead of tacking on fees to everything uhaul associated, just have them in the base price. I felt extremely mislead that the uhaul base price started in the $20s and I ended at $115 plus gas. Total invested in the uhaul experience was close to $140. Just have all of the fees in the starting price so after the cost of gas, there isn’t much of a difference. I’ll probably look into other methods the next time I need it.

Amanda Wells 
Rating:
5.0

The staff was extremely friendly and very accommodating. In terms of improvement, I have no recommendations for the staff or site. However, if a renter has to drive 40 miles out to a location to pick up their reserved equipment and then drive 40 miles back to load the truck, maybe give them more than a 50 mile leeway on total mileage.

Anthony Costanzo 
Rating:
3.0

our couch cushions were soaked and we wish you had told us the roof leaked.

alex ruxgala 
Rating:
5.0

Nothing everything went smoothly thanks again

Linda Goldman 
Rating:
5.0

James makes sure everything is set to go as nd if he can help in any way. It was our best rental experience! Thank you James and the detail shop ! Charles Kohorst

CHARLESA KOHORST 
Rating:
5.0

Customer did not leave a comment.

tim conrad 
Rating:
5.0

Customer did not leave a comment.

Laurence Symenow 
Rating:
4.0

Customer did not leave a comment.

Ryen Brown 
Rating:
5.0

Customer did not leave a comment.

Martin Hinz 
Rating:
5.0

Customer did not leave a comment.

Paul Bills 
Rating:
4.0

The app for returning the truck after hours was very, very slow......it over 20 min. to complete.

Claude Burkett 
Rating:
5.0

Customer did not leave a comment.

Sharie Vendetta 
Rating:
5.0

Customer did not leave a comment.

Alicia Lieberman 
Rating:
4.0

The gentleman behind the counter was working alone detailing cars and everything else. Although he was busy he never lost his cool. He performed his duties with a friendly professional attitude. I would definitely rent from him again.

Pawnee McCrea 
Rating:
4.0

Customer did not leave a comment.

Catherine Brady 
Rating:
3.0

Not charge a customer double.

AMBER King 
Rating:
5.0

Customer did not leave a comment.

julie waldron 
Rating:
5.0

Customer did not leave a comment.

Theodore Capuano 
Rating:
5.0

Drop off was the most I was waiting for the location was helpful and nice

MATTHEW RUCCI 
Rating:
5.0

Customer did not leave a comment.

BRIAN NORTON 
Rating:
5.0

Julie was great to work with.

colton Cunningham 
No reviews have been submitted for this location.

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