Make sure the person stays around until you know truck is usable
sandra coleman
Customer Reviews for The Detail Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing,everything was as expected.
James DiemerEmployee waited after closing time for me and was extremely helpful.
Modesto LizardiFantastic service nothing nothing needs to improve!!!
EMILIANO ACOSTAGirl was working her but off, very busy, yet very efficient and polite as she took care of multiple customers.
dennis maidVery happy with this location. Very friendly, helpful and the equipment is like new and well maintained. It is very easy to pick up and drop off equipment.
DAN DUDEKShop was closed during return. Did follow online instructions but once again had trouble with the location part but your phone customer service lady Margret was superb and very helpful. In todays age unfortunately 95% of phone customer service is “overseas” and very had to understand but not this call. Clear, friendly voice along with knowledge of what my issue was and took control of what I needed to do. Margret sent me an email quickly to reply to and was super helpful. I appreciate everything. Give Margret a raise! Thank You. George F
George FischerEffortless and Quick drop off.
DORCAS TUNKARANothing
Sharon LarmonThank you
LARRY DELREWhen the trailer was picked up in Batavia NY the front right tire was soft. The attendant said it was sitting a long time and needed to be inflated, so she did. Turns out the tire leaked, and I had to be inflated every 300 miles. While there is a gas station on every corner, gas stations with a functioning air pump are very few and far between. The trip was lengthened, and a considerable annoyance having to worry and stop often to check and inflate. On close inspection at the return U-Haul station in Austin the tire was found to be worn out. Sending out a trailer on a 1600 miles trip with a bad tire is an irresponsible safety hazard.
Mauro GaetanoSecond time rented in last few months and it was gas and easy. Will do again
Ed JonesReceptionist was very kind & did a nice job explaining we would be charge mileage overage. U Haul truck had check engine light on about 5 miles into move & probably due for service & muffler was loud.
Peter SczudloThis was the worse and unsafe experience of my life. I consider the truck to be extremely unsafe. At speeds just 50 mph, the steering wheel would bounce and twitch uncontrollable.. Also the brakes pulsing problem. The brakes was a bad rotor. The steering wheel issue was a major problem, much more than wheel balance issue. Also the flat dolly which was ordered was unavailable . Now charged 12 extra miles which a result having ability use highways but limited speed. This truck need to be major serviced.
Daniel OsheaWas kind of weird because I had to call a number and drop the keys but nothing bad happened like extra fees or anything so it’s all good.
Joseph VerdaasdonkNothing
Larry SilkerChecked all the boxes for me
Richard MarkottIt was easy they were friendly and very helpful. I wld recommend this location!
Roxanne DenisonVery friendly and helpful thank you
Tammy EastonFor some reason at Uhaul dealers, I can not use my Bank of America card. This location and Sterling tent in Batavia NY are excellent. No complaints at all.
DAN DUDEKEasy to drop off, key drip box easy to locate.
Joann DibbleYou need to upgrade your computer system. My agent tried several times to submit my information with no success.
James AdduciNothing.
Trudy RyanJulie is very knowledgeable and helpful through the process.
Jason GillardNothing it was very easy way to get the equipment that I needed.
Bill KirchMake your app easier to use. I could not get into it to confirm my reservation. I called it in originally, and wanted to change my pickup time and could not get into it.
George WalkerVERY EFFICENT AND FRIENDLY PROCESS. JULIE AT THE DETIAL SHOP IS VERY HELPFUL.
Jason GillardGreat customer service by Julie.
Jason GillardFast and easy experience. I Would definitely come back and would recommend this location to anyone!
Shawn HazlettFriendly folks and easy access
Jeff KronAmazing customer service and I use them all the time! Great location, friendly staff, highly recommend them!
A Hernandez-GarciaMaking sure that the vehicle that was ordered is what is available
Larry CooleyI rented a 6x12 trailer with gate ramp Website says trailer width is 6’2”(74 inches) But The gate was only 54” wide I needed 60” clearance. Put gate width on website and specify ball hitch size conspicuously.
Wayne FentonEverything went well , last minute rental was honored and much appreciated!!!! Very friendly people !
Chris CelauroThe left headlight and taillights were out and the left turn signals were messed up .and a loud banging noise from under the pickup...
Kenneth DavisGreat place with great workers. All went very well.
Salvatore CampobelloIt was past drop off time but i been here before and the guys were great
Jacob BaldufFriendly service, helpful, knowledgeable. Overall great experience.
Joany FoxU-Haul is great but the location was not
Joshua PfuelbOther than the bed of the 10ft truck being dirty my experience was okay. The lady at the auto detail show was very friendly and i got to pick it up earlier.
Jayden BondaugJulie did an excellent job. She was very helpful.
Andrew MartinLock on the back door did not work so I had to buy one so I could lock it over night. Should have checked before I left.
Eli Dawsonsuper easy rental experience, pick was quick drop off was easy.. no questioned asked. Vehicle was clean and operated as it should.
Megan MartinWent quite smoothly. Truck was warming up for me in the morning
richard EllinghanThe business hours should align with what they are supposed to be. Also, instead of tacking on fees to everything uhaul associated, just have them in the base price. I felt extremely mislead that the uhaul base price started in the $20s and I ended at $115 plus gas. Total invested in the uhaul experience was close to $140. Just have all of the fees in the starting price so after the cost of gas, there isn’t much of a difference. I’ll probably look into other methods the next time I need it.
Amanda WellsThe staff was extremely friendly and very accommodating. In terms of improvement, I have no recommendations for the staff or site. However, if a renter has to drive 40 miles out to a location to pick up their reserved equipment and then drive 40 miles back to load the truck, maybe give them more than a 50 mile leeway on total mileage.
Anthony Costanzoour couch cushions were soaked and we wish you had told us the roof leaked.
alex ruxgalaNothing everything went smoothly thanks again
Linda GoldmanJames makes sure everything is set to go as nd if he can help in any way. It was our best rental experience! Thank you James and the detail shop ! Charles Kohorst
CHARLESA KOHORSTThe app for returning the truck after hours was very, very slow......it over 20 min. to complete.
Claude BurkettThe gentleman behind the counter was working alone detailing cars and everything else. Although he was busy he never lost his cool. He performed his duties with a friendly professional attitude. I would definitely rent from him again.
Pawnee McCreaNot charge a customer double.
AMBER KingDrop off was the most I was waiting for the location was helpful and nice
MATTHEW RUCCIJulie was great to work with.
colton Cunningham