Customer did not leave a comment.Jeremy S.
Customer Reviews for The Crowes Nest LLC
(U-Haul Neighborhood Dealer)
Andalusia, AL 36420
Services at this Location:
- Monday - Tuesday:
9 am - 12 pm / 1 pm - 2 pm
9 am - 12 pm / 1 pm - 8 pm
- Thursday - Friday:
9 am - 12 pm / 1 pm - 9 pm
- Saturday - Sunday:
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Heather N.
Customer did not leave a comment.Carl M.
They would not take my trailer he told me take to another location so I did now you going charge me for a different place for drop ofPerry J.
Customer did not leave a comment.Billi Jo S.
I want a refund on gas for it not being in my contract. Someone also needs to actually clean and sanitize. Smelled like nasty dirty sweat in a car shopSARAH B.
The online experience was difficult. Not enough details about booking the rental and the requirements to have it picked up at a certain time and only having an hour to do so or the reservation would be canceled. 1-800 customer support was useless. Waited over 30 minutes and no one ever answered luckily had a local direct number and they worked it out for us. It took two trips and about an hour and a half to get the truck.Billy M.
The pickup process was easy and fairly quick. However I was very disappointed that the equipment, a furniture dolly, that I reserved and paid for was not included.Virginia A.
Customer did not leave a comment.PAMELA M.
Customer did not leave a comment.JERRY D.
The truck was too large for my ability to drive had to hire a driver and the truck had food left in under the seat very unhappy and had to spend more money than planned.John B.
I go in to turn it in and the ladies in there could've cared less I said OK whatever his name is not here. You need to drop your key in the box outback. Once I got charge for fuel yesterday I tried calling there's no answer and no voicemail.JAMES P.
Customer did not leave a comment.Jonathan M.
The contact # for Crows nest needs to be changed to proper guy charge of Uhaul rentals...# is only a restaurant lolGeorge G.
upon returning my trailer rental, there was noone there that could complete the drop-off. Lady gave me a phone number to call 334-320-5361 which I called (4) times while on the premises. There was no answer and when it went to voice mail, the mailbox was full and would not allow me to leave a message. I left a text message and dropped off the trailer on site after notifing the person inside.. (AV-5x8 van trailer av2827M LE7833H-GA) I will NEVER use this UHaul site again!John B.
The cashier inside the restaurant looked confused when I asked her about returning the rental truck. She did inform me that they had nothing to do with the return and that I needed to keys put the keys in the box. I had dropped the keys in first before accessing the site to do my self-return. It took me about 20 minutes total navigating the site and taking pictures. I'm glad I had taken some pictures before exiting the truck or else I would have had to walk all the way back inside of the restaurant and wait in line behind those dining in. The restaurant owner should have their staff informed of the proper steps of doing a return.ayida C.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.DEBBRA L.
have someone available to hook up trailerskitty M.
Customer did not leave a comment.James M.