El cliente no dejó un comentario.BARRY D.
Customer Reviews for The Country Valero
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gas station attendant was helpfulZoltan D.
El cliente no dejó un comentario.JOSEPH H.
Very nice helpful peopleTHOMASJ JR G.
Easy to use online return system made the drop off easy. It would be helpful to have signage indicating where to park equipment.MARK H.
The guy was rude he didn't come out to check the truck in . He just took the key and threw it on the counterJulia H.
While the location was okay the process to get the uhaul was horrific including being hung up on multiple times transferred to multiple people and not getting answers about if we were actually going to have a uhaul available for the move.JASONLOUIS B.
El cliente no dejó un comentario.JONATHANPETER S.
El cliente no dejó un comentario.Holly C.
El cliente no dejó un comentario.JUSTIN G.
The trucks ac didn't work, the truck had a water leak. Road service never showed up as they promised they would. The trip was made more dangerous due to these factors. I am 70 years old and had to drive 450 miles in the rain and heat with windows open. I had heat exhaustion which triggered my bronchitis and I'm still 4 days after not back to normal with a doctors appt next week. NO, I would not recommend Uhaul.JANLAWRENCE F.
El cliente no dejó un comentario.Tracy B.
Excellent service. Extremely clean truck.JOHNRAYMOND O.
I originally made a reservation for Sunday morning and received notice that the sized truck was not available. Subsequent arrangements were made but instructions were very unclear that the Sunday 7 AM pick up would be 24/7. I had to make other arrangements in Goshen for a smaller vehicle.EDWARDWILLIAM II S.
El cliente no dejó un comentario.Tom T.
El cliente no dejó un comentario.PHILIP D.
Very customer friendly and efficient on our visit. Truck was brand new. We had a great experience at this location.GEORGEL JR R.
El cliente no dejó un comentario.DENISEANN G.
El cliente no dejó un comentario.Mark M.
Key drop off area is dark! My wife attempted to return truck but returned home waited for me to get out of work to drive it back. I saw another vehicle parked near the key drop-off box. The store was closed so can understand why she felt uneasy there. Everything else was great.Joseph B.
Great price and great service. Thank you.DAVIDM M.
Reserved truck almost 2 weeks in advance. Location did not have dolly I ordered. Location offered alternate dolly. Truck had tire pressure alarm on constantly. Location rep told me to ignore.COLINWILLIAM C.
When we picked up the truck the fuel wasn't full, the inside was a bit dirty and the uhaul needs a serious tire alignment. But over all it got the job doneShawn H.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.Andre D.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.Sarah S.
Trailer was somewhat snowed in when I picked it up and had to shovel it out to use it. After I loaded and was leaving at 4am I noticed the tail lamp and running lamps were not working on the drivers side. When I picked it up I tested brake light and signals they worked. A little pre prep would have been nice, especially for $740!!John R.
Larger SignageWilliam R.
El cliente no dejó un comentario.DOUGLAS S.
Very nice people to work with. Convenient location.Tara A.
El cliente no dejó un comentario.david W.
Owner was not warring a mask and was rudeVladimir K.
El cliente no dejó un comentario.PAUL A.
El cliente no dejó un comentario.Robert K.
Mahad was awesomeMARSHALLL C.
El cliente no dejó un comentario.JEFFREY C.
El cliente no dejó un comentario.deri M.
El cliente no dejó un comentario.Thomas V.
Very friendly staff and overall easy and stress free transaction.Petra S.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Michelle D.
El cliente no dejó un comentario.Christopher T.
El cliente no dejó un comentario.Stefen A.
Go rent from Roe Brothers in Florida, just an easier experience. Unmotivated owner/manager. Doesn't have employees help with uhaul rentals so you'll be waiting on him.Tyler S.
El cliente no dejó un comentario.Lisa B.
I am a very dissatisfied customer I rented a 10' U-haul truck 0n Saturday February 15th, 2020 at the Valero location located at 2516 Rte 17M in Goshen, NY 10924. I was charged for equipment that iI reserved and never received but was charged for!!!! The business is ran through a third party person that works at the Valero gas station who happens to be a very unprofessional old little man that does not know anything about the trucks. He does not know how to operate the vehicle's so every question you ask him he gets on a cell phone to call the owner of the U-haul trucks. I have several pending charges on my debit card, so I questioned it so the little old man that works at the Valero gas statin called the owner of the U-haul trucks to answer my questions, I spoke to the owner on Saturday February 15th, 2020 in reference to the amount owed plus my refund for the miscellaneous charges for the things I reserved but never received, and the owner assured me that he would rectify the bill and correct the amount owed and email me the new bill. Well it is Monday February 17th, 2020 and I am still waiting for my bill , but the owner emailed me an email to rate my experience!!! Like are you serious!!!... Then the little old man that works at the Valero gas station that is the third party person that is running the U-haul business is tired of me calling him about my bill and the miscellaneous charges that is still on my card that he has been hanging the phone up on me. Do not rent anything from this place these people will take your money, rob you and are very disrespectful... My next step is to report them to The Better Business Bureau tomorrow, I wish I could have done it today but today is a holiday.Wendy D.
There was no U-Haul key drop box I had to hand the key to the managerCeleana C.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Gloria C.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.David E.