El cliente no dejó un comentario.Jimmy C.
The Clean Machine
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Overall great. One minor item - The windshield washer fluid was out,would of been helpful to have that to clear salt that gets on the windshield and makes it difficult to see at night.VLADIMIR B.
El cliente no dejó un comentario.MAX A.
El cliente no dejó un comentario.Jason P.
While I usually use this location, there is another located closer to my house. I originally reserved at the location on Water St. In Framingham and went there to get the truck. When I got there I was informed that your system kicked my reservation to the Clean Machine location! No notice from UHaul!! But the crew at Clean Machine was wonderful to deal with as they always are.Michael H.
El cliente no dejó un comentario.Arun K.
Great service. Very easy process.Jing W.
great serviceVictor C.
El cliente no dejó un comentario.Armine G.
Even though I intentionally made a pick-up reservation at 8:00am, there was no available staff on the premises for 20 minutes.Priscilla V.
I was a little uncomfortable where there was no adjustment for the seat ,but otherwise the truck was perfect for my needs for that day.Peter W.
The folks at the Framingham rental location were very nice and efficient. However, the truck I rented leaked VERY badly with water dripping from the roof in several locations. My furniture got soaking wet including a mattress. With the truck loaded I had to go to a hardware store to purchase plastic sheeting to cover my furnishings but ultimately I decided to go to a nearby rental center in Hyannis Mass to swap vehicles. I have photos of the dripping rooftop as well as soaked blankets and towels. The Hyannis folks were very accomodating but I lost three hours on my schedule. I was shocked to see that a truck could leak that badly and that I was able to see daylight in a few spots along the roof of the truck. I am worried about the mattress and the possibility of mold. I did not refill the truck at Hyannis as I considered the event as roadside assistance. Dave Sirois 617 816 7869DAVID S.
The location was very efficient and fast at providing the service I required. They are EXCEPTIONAL!Barbara M.
El cliente no dejó un comentario.Heidi C.
El cliente no dejó un comentario.KENNETH P.
Excellent experience with UHaul. Great company.Harvey L.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Marie G.
El cliente no dejó un comentario.MALESSA S.
In store representatives weren't wearing masksMORRIS B.
El cliente no dejó un comentario.JEFFREY A.
Always great service here!Jacqueline F.
I forgot my transponder when I returned the vehicle, they called me right away.michele G.
El cliente no dejó un comentario.Lisa W.
I was able to get my rental quickly because I reserved it days earlier. The van was brand new, only 7000 miles on it. I completed my task and returning it was simple.Mark M.
El cliente no dejó un comentario.Raymond M.
Great people. Quick and efficient!VANESA J.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.DAMIAN K.
Great customer service.oscar V.
El cliente no dejó un comentario.FERNANDO N.
El cliente no dejó un comentario.VALERIE B.
Note: should have noted safety issues to check correct hitch pin with hole which we didn't have.Barbara K.
Inform persons re: EASY PASS. WAS NOT sure what to do there as found windows do not go Down and did not see a transponder in the truck. Perhaps U-Haul has this all worked out some other way.MATTIE C.
El cliente no dejó un comentario.Richard N.
The truck was very unstable when empty and full. The steering was really bad and it was hard to control the truck. It was a very bad experience driving and it put my life at riskAnurag R.
El cliente no dejó un comentario.MARTIN M.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Leonard J.
El cliente no dejó un comentario.NASSER M.
El cliente no dejó un comentario.RANDY K.
Renting and return was very easy.. Don't know what could be improvedDAVID O.
They were helpful.Philip M.
The experience was great but they charged me twice for mattress cover where I bought only oneSAURABH SAHEBRAO S.
El cliente no dejó un comentario.Alice R.
I could not have been more pleased with how everything went on moving day. Thank you for all your help. Our location worked well and point person at Clean Machine could not have been more helpful. Five stars!!SUSAN M.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.bob C.
El cliente no dejó un comentario.ABRAHAM G.
Very helpful and nice staff. Excellent customer service.Allison B.
Very efficent handle a low pressure complain immediatlyHADAR A.
El cliente no dejó un comentario.Bruce L.
Parking was a bit difficult but location was easy to find. Used the drop box which was easy to locate.Christopher S.
El cliente no dejó un comentario.BRIAN P.
They were very nice and helpful!JENNIFER M.
El cliente no dejó un comentario.Earl D.
El cliente no dejó un comentario.Maribel R.
I dropped off the trailer a day earlier. After removing my furniture, I discovered there is a leak in the roof of the trailer. My bed and console table were soaking wet.Donny B.
El cliente no dejó un comentario.Leonicia R.
El cliente no dejó un comentario.Lee T.
El cliente no dejó un comentario.Barbara B.
El cliente no dejó un comentario.Christopher W.
Not much to improve, service, convenience and vehicle were good overall.STEVEN J.
I got over charged for â€œgasâ€ after i put $30 And left it on full , and all the hidden fees put the bill substantially over the top for a couple hours of use the people over charge for everything! Wont be recommending this place to anybody.FREDDIE R.
Amazing service, I had a 15ft box truck in less than 15 minutes, everything went smoothly, and came with a great price. Super happy with my experience at the Framingham U-Haul.RAYMOND V.
Eazy pickup and drop off!CRAIG T.
The availability is very tight at the Natick location on that day, but an employee patiently searched nearby locations and secured a truck for me at the Framingham location. Paperwork was simple and quick, truck had been cleaned and fueled. It really saved my day. Many thanks.STEVEN Y.
Hold the first reservation, improve the web site, and let people know the real costs.Terry G.
The staff was very helpful and informativeNicolas A.
El cliente no dejó un comentario.Scott H.
The returning process done online is a little too complex and should be made simpler.ALEXANDRA B.
El cliente no dejó un comentario.MATTHEW L.
Location is not "inviting" but I will assume it was clean as I did not go inside. Man came out and immediately started processing my return. Brought cleaning equipment with him which was encouraging. Answered me questions around gas and tolls as well as extra mileage. Would have liked to receive a preliminary adjusted bill of some sort, but I can understand why that would be tough.John K.
Please note they do car detailing / cleaning at this location. I got my personal car vacuumed out while making a UHaul delivery. It was great. Staff here was super helpful and organized. Best UHaul experience I've ever had !!!Benjamin G.
Asked for truck with ramp. There was no ramp. Left two messages/emails for a refund. No response.ROBERT E.
El cliente no dejó un comentario.Sami O.
Let customers know which side of the building the truck is on.Ian C.
El cliente no dejó un comentario.Cesar B.
El cliente no dejó un comentario.Lauren P.
El cliente no dejó un comentario.Sneha K.
El cliente no dejó un comentario.Tammy W.
Drop off was super easy and efficient. The owner was incredibly friendly and helpfulTodd C.
alerting them to the after hours online procedure before hand will help them be prepared for the time and effort needed to successfully return the truck. Having a broom or dust pan handy to sweep out the truck would also be helpful and time saving. Took me significantly longer to return my truck because I was not aware or prepared. My phone died from from the length of the day and I was not able to charge it enough to get photos etc for the return process. Luckily a staff arrived to the location after hours and he was able to help support me in this return.Deana S.
Confusing signage as to where the exact return drop off was located once you entered the parking lot.Kizzy L.
App to upload license expired before rental occurred. What about tolls? Should explain in advance.Steven G.
El cliente no dejó un comentario.bruno C.
I was told that I could return the truck after 4 PM because the store would be closed without additional charge. In fact I joked saying I could take the truck for a joy ride since they would be closed, and the agent said, sure, since you're paying for each mileage! He never said I would have to pay a double rental rate. So I didn't rush back to return the truck. I ate dinner, relaxed, and upon returning the truck, I WAS CHARFED A DOUBLE RATE! Ridiculous. I will do my best to ensure my friends and family are aware of these deceitful tactics.Isaac T.
Return was done past normal business hours. So I didn't get to interract with personnel. However, I had no problem completing my return and key box could not be missed.DESIRE N.
El cliente no dejó un comentario.Kira P.
El cliente no dejó un comentario.Jorge G.
It took almost half an hour to charge the credit card and the check out didn't reflect the actual time I picked up the vehicle.Yoginder B.
El cliente no dejó un comentario.Kathryn C.
I was charged $13 for fuel but I'm not sure why because I left the amount of fuel that was in the truck when I received it. About 1/4 of a tank which is how I was told to return it.Lauren J.
My UHaul experience with Clean Machine - Framingham was perfect from beginning to end! The online reservation process was simple, the text reminder and online check-in process worked great, the man who checked me in on-site was helpful and friendly, the truck was clean and easy to drive, the ability to return the truck after hours and just drop the key in the box was a huge bonus, and the emailed receipt was very convenient. Thank you so much to everyone who made this process work so smoothly! I will definitely use UHaul and the Framingham location again, and recommend to friends and family!Melanie G.
It was confusing when I dropped it off after hoursConnor E.
He was very helpful and friendly. The pickup and drop off was easy.Robert G.
Great customer service, very clean and very professionalJose A S.
Great customer service, easy pick up and drop offMichala R.