Customer Reviews for The Chapel View
(U-Haul Neighborhood Dealer)

135 reviews

410 W Jackson St   Demopolis, AL 36732

(334) 341-4295

Office Hours

  • Mon-Fri: 9:30 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(334) 341-4295

410 W Jackson St
Demopolis, AL 36732

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shana Harvey 
Rating:
5.0

This pickup location was great, the staff greeted me in a friendly and professional manner. Great job U-Haul of Demopolis, Alabama.

EDWARD WARD 
Rating:
5.0

The representative was Awesome

Rosevelt Agee 
Rating:
4.0

Customer did not leave a comment.

Phillip Thornton 
Rating:
5.0

Very friendly and helpful staff

tim hall 
Rating:
5.0

All was well. Nothing needed to improve

Wooford Dinning 
Rating:
5.0

You good

Leon Johnson 
Rating:
5.0

This location is always very helpful and friendly. They are my go-to Uhaul location.

Kevin Horne 
Rating:
5.0

Customer did not leave a comment.

Donald Miller 
Rating:
5.0

Customer did not leave a comment.

Van Brown 
Rating:
5.0

Everything went very well!

Jack Taylor 
Rating:
5.0

Customer did not leave a comment.

Rachawn Jameson 
Rating:
5.0

The only problem I encountered was uploading the driver license. It was very time consuming and the scanner took a long time, did not work and finally provided another way to take the picture of the back.

Patricia Berry 
Rating:
5.0

Customer did not leave a comment.

Sutton Smitherman 
Rating:
5.0

Great friendly service!

Cynthia Dearmon 
Rating:
5.0

Customer did not leave a comment.

Shawn Curry 
Rating:
5.0

Customer did not leave a comment.

Anthony Bates 
Rating:
4.0

Customer did not leave a comment.

Vernella Jones 
Rating:
5.0

Nothing

Alexis Spencer 
Rating:
5.0

This comment does not pertain to the location but the area director Trey out of Birmingham. There were two rentals with me listed as the individual who would be picking up. One was for work, reserved by my employer; the other I reserved for personal use. I was contacted by the area director regarding the both of the rentals not being returned within a week. His tone and conversation was unprofessional and not appreciated. This is a local facility so it is very convenient, however after this interaction both rentals were returned and my employer reserved with a different provider.

Kimberly Lomax 
Rating:
5.0

Customer did not leave a comment.

Jennifer White 
Rating:
3.0

No I do not have any comments

Veronica Cunningham 
Rating:
4.0

It was all good

Rick Wilson 
Rating:
5.0

Customer did not leave a comment.

Amy Williams 
Rating:
5.0

Customer did not leave a comment.

MAJOR WALKER 
Rating:
5.0

The person that waited on me was very nice..I will recommend this place in a heartbeat

Cora Moody 
Rating:
5.0

Customer did not leave a comment.

Angela Figueroa 
Rating:
5.0

I received very friendly and courteous service. The process was fast and thorough. The location was clean and neat. I even ordered lunch while I was there! I will definitely be using this location when I need to rent from UHaul!

Elmyra Lowe 
Rating:
5.0

Pickup at Jackson St. And dropoff at Makenzie st. Was friendly and helpful. Always good people.

Arthur Wheatley 
Rating:
3.0

There was no walk around pre inspection of truck to note existing damage. Back of truck contained remnants of gravel, dirt, and hay. Inside cab of truck contained trash, dirty floors and smelled of smoke.

Steven Childress 
Rating:
4.0

During the pre-trip of the vehicle all the fluid levels were good. After about three hours of driving the "low brake fluid" warning came on. The truck had to have three quarts of brake fluid put in for the trip. Not sure if the truck was just topped off with brake fluid and the issue not resolved beforehand.

James Anderberg 
Rating:
4.0

Customer did not leave a comment.

Sheila Moore 
Rating:
5.0

Customer did not leave a comment.

Richard Fountain 
Rating:
5.0

Customer did not leave a comment.

William Maxwell 
Rating:
1.0

U-Haul is dirty from inside cabin and Back trunk . I did upload picture in my reservation pickup time .

Vishalkuamr Patel 
Rating:
5.0

Customer did not leave a comment.

Pat Medley 
Rating:
5.0

Customer did not leave a comment.

Patricia Berry 
Rating:
5.0

Customer did not leave a comment.

Woody Goode 
Rating:
5.0

Great Service. The best I ever had.

MERANDA DEAVERS 
Rating:
5.0

Ladies were, once again, excellent. Will use them again

Bill Mason 
Rating:
5.0

Customer did not leave a comment.

Nicole Wilson 
Rating:
5.0

This location was actually closed on 12/26/22 when we arrived to pick up our reservation but they came in and opened to help us and I am so appreciative!!

Cindy Parten 
Rating:
5.0

Great customer service. I truly appreciate it

Rhonda Wallace Watters 
Rating:
1.0

The scheduled time listed on my purchase application was changed to an hour and half later without notice of business hours. The truck I was assigned had trash inside cargo bay left by previous customer. I wasted my time cleaning out just so I could use it. Which caused me to be late getting back on time. The truck was parked on the side of the building behind one truck and in front of another truck, so it was sandwiched in between them and I had to drive it out. So unprofessional.

Steven Allen 
Rating:
4.0

Customer did not leave a comment.

Todd Fisher 
Rating:
4.0

The fuel level was at 5/8 not 3/4. Not a major problem for me. I also deep cleaned the seat and steering wheel. I drove truck previously and am probably cleaner than most drivers, as this was my home.

Pat Demarais 
Rating:
5.0

Customer did not leave a comment.

Orlando Griggs 
Rating:
5.0

Customer did not leave a comment.

AUGUSTA WATTERS 
Rating:
5.0

The people at Jackson Street are very friendly and helpful. I heard bad things about highway 80 location but the people at jackson location bent over backwards to help me. I hate the experience of moving, but this rental went as well as I hoped for. Five stars!!!

Arthur Wheatley 
Rating:
4.0

I've rented uhaul quite a few times over the years and some experiences with dealers were not good. The ladies at this location were the best experience I've ever had with uhaul rentals. I will definitely use them again if I need a rental

William Mason 
Rating:
4.0

Customer did not leave a comment.

Ellen Bonner 
Rating:
5.0

This location went out of their way to make sure we had a truck. This was after our normal disastrous experience with Enterprise. Disasters are typical of Enterprise these days. Thank goodness U-Haul operates so well and this location was spectacular.

Henry Nicholson 
Rating:
5.0

Customer did not leave a comment.

Marilyn Finch 
Rating:
5.0

Be honest about where the gas gauge sits.

Valerie Burnes 
Rating:
4.0

Customer did not leave a comment.

Thomas Kirklewski 
Rating:
5.0

Customer did not leave a comment.

Derrick Williams 
Rating:
5.0

Customer did not leave a comment.

TOVIKA GILBERT 
Rating:
4.0

Customer did not leave a comment.

Louise Warren 
Rating:
5.0

The only thing I did not like was I did not know where to drop it off and they said I could choose a place and then somebody assigned me a place that was not easy to fine when there was a place 1 mile from my new home the other place was 8 miles I would’ve went to that place but once I went to the first place I was unable to turn the vehicle around but all in all it was a good experience vehicle ran very good and was very clean

jared stegall 
Rating:
2.0

The location is a convenience store so this isn’t their primary business. They were very courteous and polite but when I called ahead to ask what ball size I needed for the receiver, she didn’t have any idea.

Scot Rudolph 
Rating:
5.0

Customer did not leave a comment.

Lindsey Stephens 
Rating:
4.0

Inside trailer needs more locations to be able to tie down cargo ( furniture, toolboxes, bycicles, televisions, motorcycles, etc.,,,,,)

John Marshall 
Rating:
5.0

The staff was very friendly and helpful with assisting me with the U-haul app when it was not working properly at the front desk. I did order a furniture dolly and found out this location only has a utility dolly which worked out fine. The location did not have the truck I ordered but the staff was nice to give me a bigger truck than what I ordered at the same price. Just put up a sign somewhere saying what dollies and trucks are avaiable for customers.

shelby Gillroy 
Rating:
5.0

Nothing. Very friendly people to deal with. Will rent again from them soon. Thanks.

Matt Harrison 
Rating:
3.0

Only dropped uhaul off

LaToya Washington 
Rating:
3.0

Customer did not leave a comment.

Jeremy Wilson 
Rating:
1.0

I dropped this u-haul off at this location as it is the only one that I know of in this small town. I parked the truck took the lady the keys. I waited at the counter she didn't come out to check the truck she didn't check it in. She stated someone else would look at it when they got back. Then I get a charge for $90 stating that I left the truck on empty. The truck was left on 1/4 tank like when I got the truck. I emailed u-haul the receipt for Gasoline. I would not recommend using this location to drop off.

Maurice Gunter 
Rating:
4.0

Customer did not leave a comment.

GEORGE SMITH 
Rating:
5.0

As far as it goes you guys are on the top of your game!

GEORGE SMITH 
Rating:
4.0

Customer did not leave a comment.

Winston Muhammad 
Rating:
5.0

Customer did not leave a comment.

Kevin Johnson 
Rating:
5.0

Customer did not leave a comment.

KISHA ALHASSAN 
Rating:
5.0

Nothing everything was okay!

CLEAVESTER CHARLESTON 
Rating:
5.0

I believe the u haul truck need cruise control

MORRIS GILBERT LANE 
Rating:
4.0

My truck was clean and ready to go , did the phone pick up and drop off. Did not have any interaction with the staff at this location. Only one problem I was never told where the key was, had to find it own my own.

Jerry Campbell 
Rating:
5.0

Customer did not leave a comment.

Martin Doss 
Rating:
5.0

Customer did not leave a comment.

KEITH COLLIER 
Rating:
5.0

Customer did not leave a comment.

Matthew Cox 
Rating:
1.0

I was not able to pickup vehicle,,after hours contact number was no response,, over all service was and is aweful,,, I miss my moving appointment,, I would not recommend uhaul to anyone

Larry Bailey 
Rating:
3.0

We were not able to pick up truck using mobile app. It kept showing that the truck was dispatched before it gave us the code to get the keys. Called u-haul to get another truck and they said they would notify us within the hour and we never heard anything.

Joseph Dill 
Rating:
5.0

I had a wonderful experience with this location. They were great.

MERANDA DEAVERS 
Rating:
5.0

Customer did not leave a comment.

Kelvin Sterling 
Rating:
5.0

Customer did not leave a comment.

Bryan Waller 
Rating:
3.0

Customer did not leave a comment.

FREDERICK GRAY 
Rating:
5.0

They were great people.

Tony Pittman 
Rating:
3.0

Customer did not leave a comment.

Jimmie Lewis 
Rating:
5.0

Friendly staff, helpful, and organized

Jimmy Lawler 
Rating:
1.0

You should do better jobs at your brand management. The franchisee who operates this location has nonexistent training skills, as the poor associate was 100% ignorant to how to conduct a simple transaction. She only had two customers and was flustered and overwhelmed. Additionally, she opened her store an hour late. After another employee showed up to assist her an hour later, we finally received full service. Make available more one-way trucks for your locations to prevent this problem. Ensure full skills training and recertification for your franchisees and their employees. All in all, I will not be retaining the services of U-Haul ever again.

Jamaal Barksdale 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS SUMMERVILLE 
Rating:
5.0

Everything was perfect!!!

Dana Ravizee 
Rating:
1.0

Customer did not leave a comment.

Tiffany Taylor 
Rating:
5.0

I don’t see any room for improvement, just keep up the good work.

JAMES SMITH 
Rating:
4.0

Customer did not leave a comment.

freddie moore 
Rating:
4.0

Customer did not leave a comment.

freddie moore 
Rating:
5.0

Customer did not leave a comment.

Rickey Pulliam 
Rating:
4.0

Customer did not leave a comment.

freddie moore 
Rating:
1.0

Don't get the uhaul from the pickup location

RONALD ALDRIDGE 
Rating:
2.0

Vehicle was empty of gas.NO furniture mover as I rented and only 12 blankets

George Smelley 
Rating:
5.0

Keep doing what you are doing.

ANNIE BRAXTON 
Rating:
4.0

The after hours check in took more time than I expected, plus I wasn’t expecting to have to type in information like mileage and fuel levels, just to have to take a picture right after to prove what I had already entered. It was a little inconvenient that I had to take the time to check it all in since I wasn’t being paid to do so, and they went behind me and did it anyway.

David Williams 
No reviews have been submitted for this location.

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