I was not able to pickup vehicle,,after hours contact number was no response,, over all service was and is aweful,,, I miss my moving appointment,, I would not recommend uhaul to anyone
Larry B.
Customer Reviews for The Chapel View
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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We were not able to pick up truck using mobile app. It kept showing that the truck was dispatched before it gave us the code to get the keys. Called u-haul to get another truck and they said they would notify us within the hour and we never heard anything.
Joseph D.I had a wonderful experience with this location. They were great.
MERANDA D.They were great people.
Tony P.Friendly staff, helpful, and organized
Jimmy L.You should do better jobs at your brand management. The franchisee who operates this location has nonexistent training skills, as the poor associate was 100% ignorant to how to conduct a simple transaction. She only had two customers and was flustered and overwhelmed. Additionally, she opened her store an hour late. After another employee showed up to assist her an hour later, we finally received full service. Make available more one-way trucks for your locations to prevent this problem. Ensure full skills training and recertification for your franchisees and their employees. All in all, I will not be retaining the services of U-Haul ever again.
Jamaal B.Everything was perfect!!!
Dana R.I don't see any room for improvement, just keep up the good work.
JAMES S.Don't get the uhaul from the pickup location
RONALD A.Vehicle was empty of gas.NO furniture mover as I rented and only 12 blankets
George S.Keep doing what you are doing.
ANNIE B.The after hours check in took more time than I expected, plus I wasn't expecting to have to type in information like mileage and fuel levels, just to have to take a picture right after to prove what I had already entered. It was a little inconvenient that I had to take the time to check it all in since I wasn't being paid to do so, and they went behind me and did it anyway.
David W.I thought I was able to pick up the truck with no contact to another person. I arrive on time and I have to call a number that was posted on the door. When called the number went straight to voicemail. 40 minutes after my appointment time the owner finally shows up to get the key to the truck. Truck was in good condition but due to the owner being late I lost an hour of my truck time and was put behind schedule. Very unprofessional and inconvenient.
Melanie C.She went out of her way. The original location didn't even open up.
MALEKIA PATRYCE C.Make sure you get the final cost and fees on your contract before you leave. Not this establishment but my overall experience with UHaul during this rental was horrible. Provide wrong or false information on pickup location, cost, drop off location, leaving message with no return call, chat was a joke. Very disappointed in the overall experience. Again the location of the pickup was not the issue, they were very professional
Richard O.Called on two different days no one ever answered the phone! Went to their location on the third day no one was there!
john L.I didn't have sign anything when drop.. someone else could have came by stolen it and it would have mess my name up I didn't like that part.
James A.????????
CHAD P.The experience was good. The lady who was working when we got there had not done a rental before so it just took a little while longer. They were very nice and took good care of us.
LESLIE S.Did not recieve a ny paper work with rental. Jad to call next day to make sure the trailer was returned. No contact number if had a problem.
john K.Your truck was clean and ran good and handled well
Willie S.this location did not provide any rental/contract documentation, printed or emailed….the young man stated an email was sent to me and I never received anything.....I called back several times concerning the issue, but got no response....I called back on Monday after the Saturday rental, I spoke with a lady and asked for her to email me a copy of the rental/contract.....she told me I would have to contact uhaul, it was out of her system.....total unprofessional representation of uhaul.
Pam H.Check the actual gas level with the customer before logging the level in the computer. Clean the trucks. The cab of the truck was filthy. There were food crumbs and more.
Ronald T.Well, this would take hours, your 800 service SUCKS! I will start with...we have no locations in Livingston, Al, I passed 3 in 1 block...
Gregory M.When we arrived to pick up the U-Haul, we were told we could not get it because their internet service was down. After driving around the local area for well over an hour trying to locate another dealer in the area and calling numerous locations in surrounding towns to try and locate the size U-Haul we needed, we were finally told by another dealer that we could call 1-800-UHaul and make arrangements by phone to get the one we had already reserved. This caused us a delay of 2 hours in getting the truck. Employees need to be better trained in how to handle the truck rentals. I have now received my bill and it is much higher than it should be. We were told when we made the reservation that it would be $39.95 for 24 hours plus $.99/mile. We only put about 45 miles on it. We made the reservation at the same place we returned it but had to pick it up in another city. We were not informed the 24-hour rental rate would be different for a one-way rental rather than local.
DONNA R.I did not receive my rental on time. I was scheduled for 2pm and when I got there it wasn't even ready. And now they wont even give my $50 guarantee reward.
Latoyia B.