Customer Reviews for The Chapel View
(U-Haul Neighborhood Dealer)

167 comentarios

410 W Jackson St   Demopolis, AL 36732

(334) 341-4295

Horario de oficina

  • Mon: Closed
  • Tue-Wed: 10 am - 4 pm
  • Thur-Fri: 10 am - 2 pm
  • Sat-Sun: Closed

Servicios en esta ubicación:

Contáctanos

(334) 341-4295

410 W Jackson St
Demopolis, AL 36732

Servicios en esta ubicación:

Horario de oficina

  • Mon: Closed
  • Tue-Wed: 10 am - 4 pm
  • Thur-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B 
Clasificación:
5.0

Absolutely Excellent 💯

CATHERINE H 
Clasificación:
2.0

I had a hard time picking up the truck. Then when returning it it was the same thing. A hard time returning it.

Anita S 
Clasificación:
5.0

I found the un-staffed pickup station a little bizarre. but it met my needs with no problems.

WILLIAM M 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H 
Clasificación:
5.0

El cliente no dejó un comentario.

EVANS J 
Clasificación:
2.0

Had to call and get the code for the lock box. Took forever. Had to try several codes. Truck was a little dirty.

MARTY C 
Clasificación:
5.0

Best U-haul experience ever. They called to check on us. Helped to get us through the check out process.

Kelly H 
Clasificación:
1.0

The place was locked at 11 am. No one to received the trailer.

FRANK A 
Clasificación:
4.0

The staff is very nice!!!!

BARBARA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F 
Clasificación:
2.0

Needs to have someone present for drop offs

George A 
Clasificación:
5.0

Service was great.

EVANS J 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S 
Clasificación:
4.0

This isn't a critique of the location... but rather my annoyance leading up to getting here. I tried to pick up a auto transport at the Skyland Blvd location in Tuscaloosa but was told that the one there was rented out and was sent to Greensboro. I went through the rental process in Greensboro, and when we walked out... They had no trailer to give me. So I was then sent another 45 minutes to Demopolis to a wrong address, which was inconsistent with the address Uhaul sent to me in my email. I then had to drive 1.5 hours home... Just a lot more time running around to find a trailer than I should have spent.

JOHN K 
Clasificación:
1.0

No gas I took pictures. I brought the truck back but my ride ended up going to sleep and I had no way from over there. I would've been sleep in the truck so I just needed up driving back home n was able to drive back to demopolis to drop it off later in the morning. The miles canes from driving back n fourth.

Tatyania G 
Clasificación:
1.0

Be there for appointment

George S 
Clasificación:
4.0

There wasn’t any personal at the Drop off location.

Jennifer H 
Clasificación:
5.0

U-Haul is the way to go.

Gloria B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladarious M 
Clasificación:
4.0

Ok

Andrew G 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor B 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD L 
Clasificación:
5.0

Keep my information on file to make quicker rental.

Jerry Q 
Clasificación:
5.0

I dropped the U-Haul off after hours.

Polly B 
Clasificación:
2.0

I did not realize this was a 'self-serve' I arrived and the business was locked with no sign for a help number. I called the number received when I made my reservation and it was not was not answered. I then called UHaul who gave me a number to a 'regional manager'. This man no longer works for UHaul, but was most helpful in explaining what I needed to do. Once I understood how the self-service worked, all was fine. I just think that the person needed to answer the phone when a problem occurs. This whole thing put us about 45 minutes behind.

Robbie S 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian V 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra W 
Clasificación:
3.0

No comments at this time.

Melonee C 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald O 
Clasificación:
5.0

El cliente no dejó un comentario.

Jemyronq G 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana H 
Clasificación:
5.0

This pickup location was great, the staff greeted me in a friendly and professional manner. Great job U-Haul of Demopolis, Alabama.

EDWARD W 
Clasificación:
5.0

The representative was Awesome

Rosevelt A 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip T 
Clasificación:
5.0

Very friendly and helpful staff

tim h 
Clasificación:
5.0

All was well. Nothing needed to improve

Wooford D 
Clasificación:
5.0

You good

Leon J 
Clasificación:
5.0

This location is always very helpful and friendly. They are my go-to Uhaul location.

Kevin H 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M 
Clasificación:
5.0

El cliente no dejó un comentario.

Van B 
Clasificación:
5.0

Everything went very well!

Jack T 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachawn J 
Clasificación:
5.0

The only problem I encountered was uploading the driver license. It was very time consuming and the scanner took a long time, did not work and finally provided another way to take the picture of the back.

Patricia B 
Clasificación:
5.0

El cliente no dejó un comentario.

Sutton S 
Clasificación:
5.0

Great friendly service!

Cynthia D 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernella J 
Clasificación:
5.0

Nada

Alexis S 
Clasificación:
5.0

This comment does not pertain to the location but the area director Trey out of Birmingham. There were two rentals with me listed as the individual who would be picking up. One was for work, reserved by my employer; the other I reserved for personal use. I was contacted by the area director regarding the both of the rentals not being returned within a week. His tone and conversation was unprofessional and not appreciated. This is a local facility so it is very convenient, however after this interaction both rentals were returned and my employer reserved with a different provider.

Kimberly L 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W 
Clasificación:
3.0

No I do not have any comments

Veronica C 
Clasificación:
4.0

It was all good

Rick W 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W 
Clasificación:
5.0

El cliente no dejó un comentario.

MAJOR W 
Clasificación:
5.0

The person that waited on me was very nice..I will recommend this place in a heartbeat

Cora M 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F 
Clasificación:
5.0

I received very friendly and courteous service. The process was fast and thorough. The location was clean and neat. I even ordered lunch while I was there! I will definitely be using this location when I need to rent from UHaul!

Elmyra L 
Clasificación:
5.0

Pickup at Jackson St. And dropoff at Makenzie st. Was friendly and helpful. Always good people.

Arthur W 
Clasificación:
3.0

There was no walk around pre inspection of truck to note existing damage. Back of truck contained remnants of gravel, dirt, and hay. Inside cab of truck contained trash, dirty floors and smelled of smoke.

Steven C 
Clasificación:
4.0

During the pre-trip of the vehicle all the fluid levels were good. After about three hours of driving the "low brake fluid" warning came on. The truck had to have three quarts of brake fluid put in for the trip. Not sure if the truck was just topped off with brake fluid and the issue not resolved beforehand.

James A 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila M 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F 
Clasificación:
5.0

El cliente no dejó un comentario.

William M 
Clasificación:
1.0

U-Haul is dirty from inside cabin and Back trunk . I did upload picture in my reservation pickup time .

Vishalkuamr P 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat M 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B 
Clasificación:
5.0

El cliente no dejó un comentario.

Woody G 
Clasificación:
5.0

Great Service. The best I ever had.

MERANDA D 
Clasificación:
5.0

Ladies were, once again, excellent. Will use them again

Bill M 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W 
Clasificación:
5.0

This location was actually closed on 12/26/22 when we arrived to pick up our reservation but they came in and opened to help us and I am so appreciative!!

Cindy P 
Clasificación:
5.0

Great customer service. I truly appreciate it

Rhonda W 
Clasificación:
1.0

The scheduled time listed on my purchase application was changed to an hour and half later without notice of business hours. The truck I was assigned had trash inside cargo bay left by previous customer. I wasted my time cleaning out just so I could use it. Which caused me to be late getting back on time. The truck was parked on the side of the building behind one truck and in front of another truck, so it was sandwiched in between them and I had to drive it out. So unprofessional.

Steven A 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd F 
Clasificación:
4.0

The fuel level was at 5/8 not 3/4. Not a major problem for me. I also deep cleaned the seat and steering wheel. I drove truck previously and am probably cleaner than most drivers, as this was my home.

Pat D 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando G 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGUSTA W 
Clasificación:
5.0

The people at Jackson Street are very friendly and helpful. I heard bad things about highway 80 location but the people at jackson location bent over backwards to help me. I hate the experience of moving, but this rental went as well as I hoped for. Five stars!!!

Arthur W 
Clasificación:
4.0

I've rented uhaul quite a few times over the years and some experiences with dealers were not good. The ladies at this location were the best experience I've ever had with uhaul rentals. I will definitely use them again if I need a rental

William M 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen B 
Clasificación:
5.0

This location went out of their way to make sure we had a truck. This was after our normal disastrous experience with Enterprise. Disasters are typical of Enterprise these days. Thank goodness U-Haul operates so well and this location was spectacular.

Henry N 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn F 
Clasificación:
5.0

Be honest about where the gas gauge sits.

Valerie B 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick W 
Clasificación:
5.0

El cliente no dejó un comentario.

TOVIKA G 
Clasificación:
4.0

El cliente no dejó un comentario.

Louise W 
Clasificación:
5.0

The only thing I did not like was I did not know where to drop it off and they said I could choose a place and then somebody assigned me a place that was not easy to fine when there was a place 1 mile from my new home the other place was 8 miles I would’ve went to that place but once I went to the first place I was unable to turn the vehicle around but all in all it was a good experience vehicle ran very good and was very clean

jared s 
Clasificación:
2.0

The location is a convenience store so this isn't their primary business. They were very courteous and polite but when I called ahead to ask what ball size I needed for the receiver, she didn't have any idea.

Scot R 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey S 
Clasificación:
4.0

Inside trailer needs more locations to be able to tie down cargo ( furniture, toolboxes, bycicles, televisions, motorcycles, etc.,,,,,)

John M 
Clasificación:
5.0

The staff was very friendly and helpful with assisting me with the U-haul app when it was not working properly at the front desk. I did order a furniture dolly and found out this location only has a utility dolly which worked out fine. The location did not have the truck I ordered but the staff was nice to give me a bigger truck than what I ordered at the same price. Just put up a sign somewhere saying what dollies and trucks are avaiable for customers.

shelby G 
Clasificación:
5.0

Nothing. Very friendly people to deal with. Will rent again from them soon. Thanks.

Matt H 
Clasificación:
3.0

Only dropped uhaul off

LaToya W 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy W 
Clasificación:
1.0

I dropped this u-haul off at this location as it is the only one that I know of in this small town. I parked the truck took the lady the keys. I waited at the counter she didn't come out to check the truck she didn't check it in. She stated someone else would look at it when they got back. Then I get a charge for $90 stating that I left the truck on empty. The truck was left on 1/4 tank like when I got the truck. I emailed u-haul the receipt for Gasoline. I would not recommend using this location to drop off.

Maurice G 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S 
No se han enviado comentarios para esta ubicación.
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