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Patricia B
Customer Reviews for The Chapel View
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Absolutely Excellent 💯
CATHERINE HI had a hard time picking up the truck. Then when returning it it was the same thing. A hard time returning it.
Anita SI found the un-staffed pickup station a little bizarre. but it met my needs with no problems.
WILLIAM MHad to call and get the code for the lock box. Took forever. Had to try several codes. Truck was a little dirty.
MARTY CBest U-haul experience ever. They called to check on us. Helped to get us through the check out process.
Kelly HThe place was locked at 11 am. No one to received the trailer.
FRANK AThe staff is very nice!!!!
BARBARA HNeeds to have someone present for drop offs
George AService was great.
EVANS JThis isn't a critique of the location... but rather my annoyance leading up to getting here. I tried to pick up a auto transport at the Skyland Blvd location in Tuscaloosa but was told that the one there was rented out and was sent to Greensboro. I went through the rental process in Greensboro, and when we walked out... They had no trailer to give me. So I was then sent another 45 minutes to Demopolis to a wrong address, which was inconsistent with the address Uhaul sent to me in my email. I then had to drive 1.5 hours home... Just a lot more time running around to find a trailer than I should have spent.
JOHN KNo gas I took pictures. I brought the truck back but my ride ended up going to sleep and I had no way from over there. I would've been sleep in the truck so I just needed up driving back home n was able to drive back to demopolis to drop it off later in the morning. The miles canes from driving back n fourth.
Tatyania GBe there for appointment
George SThere wasn’t any personal at the Drop off location.
Jennifer HU-Haul is the way to go.
Gloria BOk
Andrew GKeep my information on file to make quicker rental.
Jerry QI dropped the U-Haul off after hours.
Polly BI did not realize this was a 'self-serve' I arrived and the business was locked with no sign for a help number. I called the number received when I made my reservation and it was not was not answered. I then called UHaul who gave me a number to a 'regional manager'. This man no longer works for UHaul, but was most helpful in explaining what I needed to do. Once I understood how the self-service worked, all was fine. I just think that the person needed to answer the phone when a problem occurs. This whole thing put us about 45 minutes behind.
Robbie SNo comments at this time.
Melonee CThis pickup location was great, the staff greeted me in a friendly and professional manner. Great job U-Haul of Demopolis, Alabama.
EDWARD WThe representative was Awesome
Rosevelt AVery friendly and helpful staff
tim hAll was well. Nothing needed to improve
Wooford DYou good
Leon JThis location is always very helpful and friendly. They are my go-to Uhaul location.
Kevin HEverything went very well!
Jack TThe only problem I encountered was uploading the driver license. It was very time consuming and the scanner took a long time, did not work and finally provided another way to take the picture of the back.
Patricia BGreat friendly service!
Cynthia DNada
Alexis SThis comment does not pertain to the location but the area director Trey out of Birmingham. There were two rentals with me listed as the individual who would be picking up. One was for work, reserved by my employer; the other I reserved for personal use. I was contacted by the area director regarding the both of the rentals not being returned within a week. His tone and conversation was unprofessional and not appreciated. This is a local facility so it is very convenient, however after this interaction both rentals were returned and my employer reserved with a different provider.
Kimberly LNo I do not have any comments
Veronica CIt was all good
Rick WThe person that waited on me was very nice..I will recommend this place in a heartbeat
Cora MI received very friendly and courteous service. The process was fast and thorough. The location was clean and neat. I even ordered lunch while I was there! I will definitely be using this location when I need to rent from UHaul!
Elmyra LPickup at Jackson St. And dropoff at Makenzie st. Was friendly and helpful. Always good people.
Arthur WThere was no walk around pre inspection of truck to note existing damage. Back of truck contained remnants of gravel, dirt, and hay. Inside cab of truck contained trash, dirty floors and smelled of smoke.
Steven CDuring the pre-trip of the vehicle all the fluid levels were good. After about three hours of driving the "low brake fluid" warning came on. The truck had to have three quarts of brake fluid put in for the trip. Not sure if the truck was just topped off with brake fluid and the issue not resolved beforehand.
James AU-Haul is dirty from inside cabin and Back trunk . I did upload picture in my reservation pickup time .
Vishalkuamr PGreat Service. The best I ever had.
MERANDA DLadies were, once again, excellent. Will use them again
Bill MThis location was actually closed on 12/26/22 when we arrived to pick up our reservation but they came in and opened to help us and I am so appreciative!!
Cindy PGreat customer service. I truly appreciate it
Rhonda WThe scheduled time listed on my purchase application was changed to an hour and half later without notice of business hours. The truck I was assigned had trash inside cargo bay left by previous customer. I wasted my time cleaning out just so I could use it. Which caused me to be late getting back on time. The truck was parked on the side of the building behind one truck and in front of another truck, so it was sandwiched in between them and I had to drive it out. So unprofessional.
Steven AThe fuel level was at 5/8 not 3/4. Not a major problem for me. I also deep cleaned the seat and steering wheel. I drove truck previously and am probably cleaner than most drivers, as this was my home.
Pat DThe people at Jackson Street are very friendly and helpful. I heard bad things about highway 80 location but the people at jackson location bent over backwards to help me. I hate the experience of moving, but this rental went as well as I hoped for. Five stars!!!
Arthur WI've rented uhaul quite a few times over the years and some experiences with dealers were not good. The ladies at this location were the best experience I've ever had with uhaul rentals. I will definitely use them again if I need a rental
William MThis location went out of their way to make sure we had a truck. This was after our normal disastrous experience with Enterprise. Disasters are typical of Enterprise these days. Thank goodness U-Haul operates so well and this location was spectacular.
Henry NBe honest about where the gas gauge sits.
Valerie BThe only thing I did not like was I did not know where to drop it off and they said I could choose a place and then somebody assigned me a place that was not easy to fine when there was a place 1 mile from my new home the other place was 8 miles I would’ve went to that place but once I went to the first place I was unable to turn the vehicle around but all in all it was a good experience vehicle ran very good and was very clean
jared sThe location is a convenience store so this isn't their primary business. They were very courteous and polite but when I called ahead to ask what ball size I needed for the receiver, she didn't have any idea.
Scot RInside trailer needs more locations to be able to tie down cargo ( furniture, toolboxes, bycicles, televisions, motorcycles, etc.,,,,,)
John MThe staff was very friendly and helpful with assisting me with the U-haul app when it was not working properly at the front desk. I did order a furniture dolly and found out this location only has a utility dolly which worked out fine. The location did not have the truck I ordered but the staff was nice to give me a bigger truck than what I ordered at the same price. Just put up a sign somewhere saying what dollies and trucks are avaiable for customers.
shelby GNothing. Very friendly people to deal with. Will rent again from them soon. Thanks.
Matt HOnly dropped uhaul off
LaToya WI dropped this u-haul off at this location as it is the only one that I know of in this small town. I parked the truck took the lady the keys. I waited at the counter she didn't come out to check the truck she didn't check it in. She stated someone else would look at it when they got back. Then I get a charge for $90 stating that I left the truck on empty. The truck was left on 1/4 tank like when I got the truck. I emailed u-haul the receipt for Gasoline. I would not recommend using this location to drop off.
Maurice G