Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)

960 reviews

633 S IL Rte 83   Elmhurst, IL 60126
(Frontage 4 Rd)

(630) 543-5342

Office Hours

  • Mon-Thur: 7:30 am–5 pm
  • Fri-Sat: 7:30 am–5:30 pm
  • Sun: 8 am–1 pm

Services at this Location:

Contact Us

(630) 543-5342

633 S IL Rte 83
Elmhurst, IL 60126
(Frontage 4 Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7:30 am–5 pm
  • Fri-Sat: 7:30 am–5:30 pm
  • Sun: 8 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff was great

RAFAEL ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Richard Augustyniak 
Rating:
3.0

Don't mislead customers by indicating pickup locations are at convenient locations when the locations are at distant locations.

michael svec 
Rating:
5.0

Excellent customer service !! Ela M

MICHELE PELAFAS 
Rating:
4.0

Customer did not leave a comment.

JACKIE Dumas 
Rating:
5.0

Customer did not leave a comment.

Yareli Albavera 
Rating:
5.0

Nice person who helped me!

Jim Cahill 
Rating:
5.0

Customer did not leave a comment.

JIM DEFOREST 
Rating:
4.0

Operators are friendly, get the equipment as needed to.

HENRY CHAN 
Rating:
5.0

It could not have gone any smoother from beginning to end.

Peter Greetis 
Rating:
5.0

Customer did not leave a comment.

James Hamilton 
Rating:
5.0

It was easy to rent the cargo van. We ordered ahead. The van was ready for us as promised. Convenient location. Easy drop off. Would recommend this U-Haul dealer!

LOIS PROKOSCH 
Rating:
5.0

They were very accommodating and I will definitely rent from them again.

Mark Wetterquist 
Rating:
5.0

The customer service.There was amazing friendliest people i've ever met

James snyder 
Rating:
5.0

Nothing. This facility is awesome. Made it so easy!!!!

charles sparks 
Rating:
5.0

The lady at the check-in and I am sorry I didn’t get her name. She was an older lady, she was super helpful and friendly!! Loved her so much!! She is definitely an asset to this business

Carol Yue 
Rating:
5.0

Clearly marked customer parking would be helpful.

Jaroslaw Stopczyk 
Rating:
1.0

Customer did not leave a comment.

Christina Kelsch 
Rating:
5.0

Fast reliable

Frank Estrada 
Rating:
5.0

The lady who took care of me was great. Convenient location. They have every kind of trailer or truck.

John Fudacz 
Rating:
4.0

Customer did not leave a comment.

JIM DEFOREST 
Rating:
1.0

Wheel was ready to fall off. Six hour trip took two days. Still have rental charges, due to multiple trailers being rented, due! I shouldn’t owe U-Haul a dime.

bill lotz 
Rating:
1.0

Customer did not leave a comment.

Gino Esposito 
Rating:
5.0

Customer did not leave a comment.

Arkadiusz Gadomski 
Rating:
5.0

Excellent customer service at this location!! Michele Pelafas Inc

MICHELE PELAFAS 
Rating:
5.0

Nothing, everything was as smooth as can be. Your office reps were great.

joe kilgallon 
Rating:
5.0

Need to update your billing system had problems checking out

William Langridge 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GRIGSBY 
Rating:
5.0

Just keep up the good work. Thank you for all of your help with my rental.

Fred Hoyne 
Rating:
4.0

The passenger side mirror was not adjustable or was broken.

Jayne Siou 
Rating:
5.0

Great staff/ employees

Joseph Fanelli 
Rating:
5.0

Very friendly people Equipment was in great shape No worries, no issues

Amber Reif 
Rating:
4.0

Would highly recommend this service provider

amanda Mbewe 
Rating:
5.0

Customer did not leave a comment.

Marlene Ayala 
Rating:
5.0

Pads were not in van. When we notified the site, this was immediately removed so we weren’t charged. Mistakes happen. How you respond to them is what matters and the response was perfect.

Nancy Blakely 
Rating:
5.0

The pickup place in Elmhurst was great, and the mover men I hired through u-Haul were absolutely fantastic. I will never forget Miguel and David from D&G Movers, they were wonderful! The whole experience was FIVE STAR!!! I will recommend it!

Phil Panuncialman 
Rating:
2.0

I was told I had to return the 26 foot truck in the exact spot where it was picked up after hours. In order to put the truck back in its spot it had to be backed in with a snow mound in back of the parking spot and another one in the front along with equipment and with another 26 foot truck on one side and a U-Haul trailer on the other leaving less than 10 inches on each side.i was also charged $20 fee even though the app would not work that evening when I returned the truck and put keys in the drop box as instructed. I will not be renting from this location again.

Mandy Puchalski 
Rating:
5.0

Customer did not leave a comment.

javier godinez 
Rating:
4.0

My location was moved to a further location than the one I chose, making my miles driven higher.

Vanessa Salinas 
Rating:
5.0

Customer did not leave a comment.

DANA LUDVIGSEN 
Rating:
4.0

Customer did not leave a comment.

Merrill Galera 
Rating:
3.0

vehicle was not clean and did not smell great

Anthony Marino 
Rating:
4.0

Customer did not leave a comment.

JAMES GRADISHAR 
Rating:
5.0

excellent. always pleased

Faizeen Khandaker 
Rating:
3.0

Customer did not leave a comment.

Luis Mazariegos 
Rating:
5.0

I didn’t catch the woman’s name a the front desk but she was amazingly sweet! If she isn’t the owner, she deserves a raise!

MYLES TANG 
Rating:
5.0

Customer did not leave a comment.

Mark Gorogianis 
Rating:
5.0

Office staff was very helpful and friendly.

Christopher Ziolkowski 
Rating:
3.0

First trailer the plate light was out, second one had a broken wire in the wiring connector causing the rear lights to flicker. I had my own (just in case have towed before) any the woman working behind the desk gave me a new cord and everything was great feom there out. So over all it was great, the parking lot is super tight so it's a bit hard to navigate at times depending on how many cars and trucks all around the building.

howard Pfister 
Rating:
5.0

Great service, friendly staff, very happy

Ruben Ortiz 
Rating:
4.0

It would be nice if paperwork was all prepared so that it can be signed and I can be on my way. I had submitted all the information on-line, so it could have been done in advance of my picking up the truck.

Marc Weinstein 
Rating:
5.0

They were very helpful and the price was good so I will recommend this site as very helpful and will use them again.

Dan Scholl 
Rating:
5.0

Fix your app.

RENE SCHUURMAN 
Rating:
5.0

Customer did not leave a comment.

MICHELE PELAFAS 
Rating:
5.0

I would strongly suggest a laminated card that explains all of the functions and controls in clear and concise explanatory language to avoid any confusion in operating controls. I am a big fan of UHaul and actually looked into becoming a dealer. One last thought. You might use rechargeable flashlights. Take care, Jim Court

James COURT 
Rating:
5.0

Easy drop off!

Amy Gowans 
Rating:
5.0

Customer did not leave a comment.

MICHELE PELAFAS 
Rating:
5.0

Nothing. This was a very pleasant experience and highly recommend using this rental location

THOMAS GLENN 
Rating:
4.0

truck share 24/7 app SUCKS; it never is a smooth pickup or return experience.

ROGER DURDIL 
Rating:
5.0

Excellent customer service ! Ela Martinescu

MICHELE PELAFAS 
Rating:
5.0

Easy access and availability.

DeAnna Kettler 
Rating:
5.0

The lady that works there is probably the ONLY reason I come to this location!! She's a JOY to talk with and always make sure my reservation/trip is top notch. I can't believe I forgot her name but she works in the mornings and is always there when I pick up a truck when moving our Film equipment. Great customer service!!

SONYA SCALES 
Rating:
3.0

I prefer to patronize establishments that actually act like they believe in some type of decent customer service; this guy didn't speak or say thank you for your business or anything, just "how can I help you." Dry as hell, with no type of warmth whatsoever!

Kijuan Ward 
Rating:
3.0

Customer did not leave a comment.

Joseph Gonka 
Rating:
5.0

Love using this location. Always professional and great to work with. Highly recommend! Thanks again for a great experience!

James Chiappetta 
Rating:
5.0

Customer did not leave a comment.

Mike Selvaggi 
Rating:
5.0

I have next year's rental already booked!

DAN GIBBONS 
Rating:
5.0

The lady that ran the Uhaul shop was extremely helpful.

Colleen Mccauley 
Rating:
5.0

Customer did not leave a comment.

GEORGE OLSON 
Rating:
5.0

Customer did not leave a comment.

Elourde Campbell 
Rating:
5.0

Friendly helpful staff too. It’s nice to know companies still have real people to engage with. Thank you.

Kelly Kilboy 
Rating:
5.0

The dolly on the truck takes needed space for furniture. It should be removed when customers don't want it.

Luis Orozco 
Rating:
5.0

Customer did not leave a comment.

MICHELE PELAFAS 
Rating:
5.0

Easy to rent and return

SUSAN BAKER 
Rating:
2.0

Customer did not leave a comment.

Amanda Noorman 
Rating:
5.0

The woman who rented us the truck was wonderful! Thank you

Marilyn Rice 
Rating:
5.0

My only complaint is, I was charged for gas, yet I put gas into the truck twice while I was using the car. I returned it with the same amount of gas when I started. I should not have been charged for the gas.

Wayne Braverman 
Rating:
5.0

Customer did not leave a comment.

William Gerwing 
Rating:
5.0

Older truck but kept as clean as it possibly could.

Nicholas Sembrakis 
Rating:
4.0

It would be good if you provided ice/snow scrapers in your trucks. The windshield was covered with frost when I picked it up and it took some time for the windshield to clear.

Norman Greer 
Rating:
5.0

Customer did not leave a comment.

Marek Latocha 
Rating:
5.0

Thomas was nice.

Joyce McNaughton 
Rating:
5.0

Customer did not leave a comment.

Tsogtbayar Baltseren 
Rating:
5.0

Don’t bury your franchisees in the online search in favor of your corporate stores.

randy valenta 
Rating:
5.0

Customer did not leave a comment.

MICHELE PELAFAS 
Rating:
5.0

ALWAYS THE BEST AT THIS LOCATION !! ELA M.

MICHELE PELAFAS 
Rating:
5.0

Customer did not leave a comment.

servando torres 
Rating:
5.0

They are great! Extremely friendly. When I rent there, I feel like I am borrowing from family.

Michael Sole 
Rating:
5.0

Customer did not leave a comment.

Nathan Gan 
Rating:
3.0

Customer did not leave a comment.

charles stage 
Rating:
5.0

Customer did not leave a comment.

Rodney Ramos 
Rating:
5.0

Great customer service!!

Dariusz Dowgielewicz 
Rating:
4.0

Customer did not leave a comment.

José miguel Dalo 
Rating:
5.0

Customer did not leave a comment.

James Iniguez 
Rating:
5.0

Customer did not leave a comment.

DIEGO SANTIAGO 
Rating:
5.0

Very smooth experience from reservation to drop off, could not have been easier. Price was just as expected, no surprises.

Jackie Tornabene 
Rating:
5.0

Customer did not leave a comment.

Jarostaw Poniatowski 
Rating:
1.0

The person working behind the counter, did not come out and help with hooking up the trailer to our vehicle. When we returned the trailer once again, they did not come out to help unhook the trailer.

ORLANDO GARZA 
Rating:
5.0

Customer did not leave a comment.

MICHELE PELAFAS 
Rating:
4.0

Customer did not leave a comment.

Nicholas Miller 
No reviews have been submitted for this location.

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