Customer Reviews for The Cadence Group
(U-Haul Neighborhood Dealer)

152 reviews

19330 FM 1093   Richmond, TX 77407

(281) 725-6997

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(281) 725-6997

19330 FM 1093
Richmond, TX 77407

Services at this Location:

Office Hours

  • Mon-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was excellent! Pricing was great! Thank you :)

Twashia Bland 
Rating:
5.0

Customer did not leave a comment.

Rudy Delarosa 
Rating:
5.0

Great service

Jeffery Mitchell 
Rating:
5.0

Great customer service

Desorae Davis 
Rating:
5.0

Great customer service

Lawrence Scott 
Rating:
5.0

Customer did not leave a comment.

Michael Gilliard 
Rating:
5.0

Dennis was awesome

Tia Wallace 
Rating:
5.0

Customer did not leave a comment.

Heidi Colbourn 
Rating:
4.0

Dennis was great!

Seyed Abedi 
Rating:
3.0

changed to a new place but not well marked on google map.

Xuequan Liu 
Rating:
5.0

Customer did not leave a comment.

Margarita Ovodenko 
Rating:
5.0

Customer did not leave a comment.

Arnel Alberto 
Rating:
5.0

Very helpful and professional.

Osazee Osagiede 
Rating:
5.0

Customer did not leave a comment.

Ivan Carranza 
Rating:
5.0

Customer did not leave a comment.

David Obrero 
Rating:
2.0

when i went to pick up the truck nobody was there to help us the owner was in the hill country it put us behind on your schedule

linda cavazos 
Rating:
1.0

They charged me too much for gas, when I didn't use more than a quarter of a tank and they charged me for the entire tank

Maria Padron 
Rating:
5.0

Dennis was great! We’ll definitely be using him again

Elizabeth Sellers 
Rating:
5.0

Awesome place and staff and owners are fantastic they helped me out alot and the process was fast and easy to check out the vehicle and check it back in thank you so much A+++++

Cody Bernard 
Rating:
5.0

The owner Dennis walked me through pick up and delivery. I was very pleased with his service.

Melody Wilson 
Rating:
5.0

My experience was so perfect. I got lost and Dennis stayed on the phone with me until I was able to find the uhaul place. The process of getting the truck was quick and easy. Also, The truck was extremely clean and with an extremely smooth ride. Thank you Dennis for all of your help! I will be returning when it is time for me to move again :)

Antionette Jackson 
Rating:
1.0

Price was too high I just rented a uhaul truck for this weekend and only paid 1/3 of what i was charged for this transaction

JOE GARCIA 
Rating:
5.0

The person that attended to me was so professional, and very understanding, willing to work with me and very patient and understanding, will always refer people to his location.

CHRISTOPHER OSAIGBOVO 
Rating:
5.0

Customer did not leave a comment.

Ramy Elawar 
Rating:
5.0

Dennis is a nice gentleman. He was very kind and helpful. He assisted both myself and my wife to park safely and made our return experience very smooth.

PARMANAND DHARWADKAR 
Rating:
5.0

Customer did not leave a comment.

Eric Hurst 
Rating:
5.0

Excellent customer service he went above and beyond to make the experience stress free and easy USE THEM

nalo jackson 
Rating:
5.0

Dennis was friendly and professional. Will recommend this location to others and use this location for personal needs in the future.

Jillian Smith 
Rating:
5.0

Dennis made the pickup process quick and easy. Was like borrowing a good friend's truck! Will use him again! Thanks

Tonya Shaw 
Rating:
4.0

Customer did not leave a comment.

Trung Ho 
Rating:
5.0

Customer did not leave a comment.

ROSALINE BROWN 
Rating:
5.0

Very nice service

Yan Li 
Rating:
5.0

Customer did not leave a comment.

Asad Khan 
Rating:
5.0

Customer did not leave a comment.

Falecia Milburn 
Rating:
1.0

I would never recommend this location to anyone. Not only is it unsafe, but the owner is never there, the building looks abandoned and deserted. The vans are old, worn down and dirty. Utility trollers are not always inside the trucks even though you reserve them. But besides ALL of this, the accounting and invoice is incorrect. They overcharge you, so double your contract, and be prepared to call them multiple times and email them and keep checking your accounts for the refund. Even after you do that, be prepared for unexpected charges to appear on your account e.g., toll violations on dates you didn’t even have the truck! This is beyond ridiculous. I have had bad experiences with this location multiple times now.

Sumaya Farooq 
Rating:
4.0

Customer did not leave a comment.

XIANHUI DAI 
Rating:
5.0

Customer did not leave a comment.

Rosemary Batiste 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MUTAMBO 
Rating:
1.0

Operator is hardly ever there and always late. While on the phone with him when I went to pick up the van, he told me to search through other UHAUL trucks to find a dolly and even then it wasn't the right one. After I dropped off the vehicle on time and put the keys in the proper drop box, he repeatedly calls me up the next NIGHT at 11:30PM asking me where the keys were. Very unprofessional and the establishment is very run down. I would think it warrants a site visit. Seriously.

Kris Hoffman 
Rating:
5.0

Customer did not leave a comment.

GRANT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Emily Garcia 
Rating:
1.0

Get someone to answer the office phone so that they can address the issues of customers. The only way I got to communicate on this booking is via text. I was charged for full fuel tank whereas when I picked up the truck it was one-fourth only. I’ve shared the pics and submitted concern on the portal while returning the truck but no communication or follow ups from UHAUL, at all.

ABRAR PASHA SYED 
Rating:
5.0

Customer did not leave a comment.

yesenia romero 
Rating:
3.0

I returned my vehicle within 24 hours and was charged for two days… that’s NEVER a good experience … my receipt shows that they put in the incorrect return time (I used a drop box) but I texted and let them know the time of return . Makes me feel played . The guy was very nice at first though

Raceene Acey 
Rating:
5.0

All good

Manikanth Reddy Lekkala 
Rating:
5.0

I won’t lie the actual site looks sketchy and a little run down but none of that matters once you start talking to the personnel. Outstanding customer service. So friendly, knowledgeable and extremely helpful. Would definitely use these services again and have already told numerous friends and family about this center. Kudos to your staff. Exceptional

Julie Occhipinti 
Rating:
1.0

There was no one there to help with the process, location was dirty

Lourdes San Cristobal 
Rating:
4.0

Customer did not leave a comment.

Robert Pedigo 
Rating:
2.0

Customer did not leave a comment.

Taiwo Akinola 
Rating:
5.0

Dennis was incredibly helpful in answering all of my questions and concerns, he got us up and moving super-quick.

Dorian Christopher 
Rating:
5.0

Trucking being pictured in location was incorrect

Carlin Jenkins 
Rating:
3.0

Dennis is very friendly and accommodating

COURTLANDT KIMBROUGH 
Rating:
5.0

Customer did not leave a comment.

Paige Gress 
Rating:
1.0

The location was full of trash and overgrown brush. The facility itself was in disrepair with broken wood on the deck, loose siding etc. This should not be used to represent U-Haul.

Adam Buechler 
Rating:
5.0

Good services and continue doing the Good job

HILARY NDUM 
Rating:
2.0

Ripped me off, the tank was only 1/4 when I got it, guy entered 1/2 and I didn’t take a picture so I was stuck putting 1/4 of gas in the tank that I didn’t use

Robert Massey 
Rating:
5.0

Customer did not leave a comment.

Agustin Diaz 
Rating:
1.0

Customer did not leave a comment.

Loren Ramos 
Rating:
4.0

Customer did not leave a comment.

Jamarr Jefferson 
Rating:
3.0

Customer did not leave a comment.

Anietie Williams 
Rating:
1.0

The passenger window was broken so I had to ride around in the heat with no window and the owner was very much aware of it This is unacceptable and I would like a discount or a refund it was such last minute

PATRICK MARSHALL 
Rating:
1.0

There was no one present at my appointment time. I called all three phone numbers on the reservation confirmation and building multiple times, and was never answered. My move was delayed well over an hour because the person running the location didn't do their job.

Ryan Galliger 
Rating:
3.0

Uhaul needs to do a better job when it comes to vehicle maintenance. I returned the vehicle in less than 12 hours. I would like a partial refund. There were a few vehicle issues and the cost to fill the tank was over $100. The air conditioning, transmission, and other mechanical components definitely need maintenance. I was unsure if the vehicle would make the journey. It definitely needs servicing soon.

Davell Ricard 
Rating:
1.0

Customer did not leave a comment.

Roy Garza 
Rating:
5.0

Customer did not leave a comment.

Francis Jadulco 
Rating:
4.0

Customer did not leave a comment.

Regina Davis 
Rating:
5.0

Customer service was great !

Jessica Lee 
Rating:
2.0

I asked for the appliance dolly and furniture pad but none of them were available. Nobody in the office. The phone number is not working either. The worst U haul place ever. Nobody explained the contract to me, which I wasn't aware of 1/4 gallon full policy. The truck was close to EMPTY when I picked it up.

Yujeong Lee 
Rating:
5.0

Customer did not leave a comment.

Edwin Parada 
Rating:
4.0

Customer did not leave a comment.

Gloria Lazaro 
Rating:
5.0

Very courteous rep.

Shahip Ahmed 
Rating:
5.0

Customer did not leave a comment.

Alejandro Sanchez 
Rating:
5.0

Customer did not leave a comment.

Morayo Modupe 
Rating:
5.0

Customer did not leave a comment.

Raven de Leon 
Rating:
5.0

Customer did not leave a comment.

michael gilliard 
Rating:
5.0

It was very easy to pickup and also return. Great place to rent your rental truck. Very nice person working there.

Patricia Tawil 
Rating:
1.0

Whole ordered was messed up by UHAUL. I picked up A 10 foot box truck on Sunday and dropped it off the same day however when I got to the drop off location it said that the truck had to be dropped off where I picked it up which was incorrect. After two days I called uhaul to make sure everything was okay and they said yes and by the end of the day I had an extra $60 charge. Truck was fine but the experience was not

BRUNO ASCENCIO 
Rating:
5.0

This was an awesome experience and Dennis was very pleasant and helpful

Rodolfo Almeida 
Rating:
5.0

Loved it quick and easy great experience customer service was excellent 👌 .

SHARON POTTS 
Rating:
5.0

Very friendly and easy to rent. Not a big hassle or wait time.

ALEXANDER GIL 
Rating:
5.0

He was very caring

Chryl Marthrel 
Rating:
3.0

Customer did not leave a comment.

Nelson Viegas 
Rating:
5.0

Extremely easy to do business with!

Ian Martin 
Rating:
4.0

Customer did not leave a comment.

AVINASH KOLLA 
Rating:
5.0

Great customer service, my rental was quick and easy! I will rent from Dennis UHAUL. Sonia O.

Sonia Opara 
Rating:
5.0

Dennis was great.

Demond Cohn 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE DOLD 
Rating:
5.0

Representive, Denis, was friendly and helpful when I had questions about operating equipment. Easy and efficient rental experience

JO ARSHAD 
Rating:
5.0

Great service and product. Perfect! Staff took my calls after hours on a holiday! Wow

ALLEN PEREZ 
Rating:
5.0

Excelente

CARLOS RODRIGUEZ 
Rating:
5.0

Muy buena atencion, muy agradable el señor que nos atendió, y nos ayudo a entender como funcionaban los equipos nos ayudo mucho en todo el proceso, muchas gracias y si lo recomiendo

CARLOS RODRIGUEZ 
Rating:
1.0

Customer did not leave a comment.

SHARON STANDIFER 
Rating:
2.0

The guy was amazing and very friendly highly recommended. U-haul needs to give this man a better building.

JOHN SMART 
Rating:
5.0

check in and check out were all quick! I uploaded images of my driver's license and that made everything done fast. Dennis provided great service and communication.

George Hue 
Rating:
4.0

Customer did not leave a comment.

Julio Alarcon 
Rating:
3.0

It was night when I returned my rental, so it was very dark. They don’t even have lights illuminating the area. I was constantly looking over my shoulder. Also, the parking lot is gravel so it was muddy. Hope they don’t charge cleaning fees because of this.

DEDRICK PAYNE 
Rating:
5.0

Great job. Keep up the great work.

JAVED AZHAR 
Rating:
5.0

Excellent attention from Mr Denise 100% recommended 👍

IVAN USECHE MARTINEZ 
Rating:
5.0

Great service. Convenient to use and friendly

Jo Arshad 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO DELGADO 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top